Dear Sir or Madam

I am writing to complain about the service in the Westfield Hotel in Brighton. I am sorry to inform
you that this vocation did not live up to our expectation.

On the 5th of May, we reserved the room number 10 for a week in July, from 4 th until 10th. On your
web site, I received information that we are able to order all kind of meals from your bar during the
whole day. As we have children, it was quite convenient for us. Therefor we paid in advance 150$ for
this service.

Nevertheless, on the 4th of July we had been informed by Tom Brown, the Associate Administrator,
that now there is only B&B. Unfortunately, we had no time to look for another hotel. Afterwards we
found out the meal was dissatisfied: cold, stale, without no fruits. Moreover, we were briefed that
you was not at the hotel at this time and nothing could be made up with our situation.

You can be insured of this information through our booking number: Mr and Mrs Jones – 356800. I
feel strongly that if there were more recent on your web site there would be no inconvenience.
Under the circumstances, we believed that we are owned an apology and that we should receive
some form of compensation. I look forward to hearing your views on this matter.

Yours faithfully,

Hannah Jones