David Moscoso – C1.

A complaint

Dear Sir or Madam,

I am writing to complain about my recent stay, with my husband and kids,

at the Westfield Hotel which did not live up to our expectations at all. Our

first complaint will be related with the difficulties we had to contact with

you, as the manager of the hotel, during our stay. This is to say, we

consider that the receptionist is not responsible for the problems we had,

so we had preferred to have told our complaints to you directly.

First of all, it not admissible for us to change your business model without

changing the information on your website: we booked an hotel with bar

service in the evening, as we remember it was on our first time there, and,

once we arrived, we found and B&B hotel.

Besides, the food service was a full disaster, even on the breakfast. As the

kitchen was not working properly, we had to take cold and bad-tasting

food for breakfast. Not only we had to book sandwiches for dinner

because of the closed bar, we also had to accept dissatisfied food for the

service we paid.
David Moscoso – C1.1

Finally, we found very annoying the noises we heard at 7.30. We go there

with the purpose to relax and we found it absolutely impossible.

Under the circumstances, we believe we are owed an apology and, what is

more important for us, we consider that, from this moment, your hotel

should inform better your customers about the circumstances which are

affecting to you.

Yours faithfully,

Hannah Jones