Dear Mr La Louis,

Thank you for your recent email. I do apologize for all the problems you
experienced during your stay at our hotel.
Firstly, about the long delay in checking you in. Because this time is the high
season so we are very busy.
Secondly,you complained that your room is not cleaned everyday. It’s our maid’s
fault. She is a new employee in our hotel so she is not quite good at her everyday
tasks. I’m so sorry that this happened. We will train our employees professionally
and thoroughly in the future.
Lastly, in terms of buffet breakfast. Currently, we are trying to add more dishes to
the menu.
I would like to offer you a complimentary night as our guest at one of our hotel’s
suites to compensate for the poor service you received last week. We assure you of
our best service in the future.
Please accept my sincere apologies once again
Best regards,
The manager