Email Etiquette

Learners quiz sheet

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 Masterclasses quiz

Circle the correct answer

Question 1
When writing an email message, paragraphs should be…
a. Long
b. Short
c. Indented
d. Invisible

Question 2
The best way to make several points in an email is…
a. Include all the points in one paragraph
b. Include all the points in the last paragraph
c. Use lists with bullets and numbers
d. Hire an airplane pulling a banner with the information to fly over the office

Question 3
If you know the recipient is often in a hurry, the best way to
send a supporting document is..
a. Put it directly in the body of the message
b. Attach it as a separate document
c. Type slowly
d. Have it delivered by carrier pigeon

Question 4
When sending a message, you should copy (“cc”)…
a. Everyone in the department
b. Your boss and your bosses’ boss
c. Only those people that absolutely must know
d. The whole world. Why not? Everyone else does

© Facilited Training 2019

Question 5
When writing a subject line…
a. Make it generic like ‘Hello’ or ‘Greetings’
b. Be specific but brief
c. Use several sentences
d. Say ‘If you don’t respond I’ll send Uncle Guido to break your knee caps

Question 6
How much space can typically be viewed in the Subject Line?
a. 25 – 35 characters
b. 25 – 35 words
c. 50 – 75 characters
d. 50 – 75 words

Question 7
When you need to send an email to many recipients, you
should…
a. Use the bulk mailing platform and send anyway
b. Use the CC field
c. Use the BCC field
d. Create a single email address that sends to the list

Question 8
When you have a specific, personal response in an email
thread you should…
a. Respond with ‘Reply All’
b. Respond with ‘Reply’
c. Reply and CC in their boss
d. Phone them

Question 9
Which statement is the most accurate?
a. Work email should be treated as a private space
b. Work email should be treated as a public space
c. Work email should be treated as a semi-private space
d. Work email should be treated as a private and confidential space
Question 10
Which statement is the most accurate?
a. Email is perfect for detailed updates
b. Email is perfect for quick, important, non-urgent updates
c. Email is perfect for important, non-urgent updates
d. Email is perfect for non-urgent updates

Question 11
Caps lock and multiple exclamation marks should be …
a. Avoided at all costs
b. Used when you want something to stand out
c. Used sparingly
d. Used when the recipient is in your department

Question 12
When scheduling a meeting, you should…
a. Book a time that is convenient for you
b. Book a time that is convenient for your boss
c. Check all attendee’s availability
d. Book it in the morning when people are feeling fresher

© Facilited Training 2019