GLS University’s Faculty of Business Administration

Formerly known as N R Institute of Business Administration

End Semester Examination 2021-2022
Year: FYBBA Sem I Organizational Communication Subject Code: 201802101

Date: 29/11/2021 Day: Monday Time: 1 to 3.30 pm

Maximum Marks: 70
Note: i) All questions are compulsory.
ii) Figures on the right indicate marks.

Q.1. Choose the correct answer: (14 Marks)

1. The process of communication does NOT include

a. Sender
b. Receiver
c. Feedback
d. None of the above
2. In the process of communication, a sender is always a sender and a receiver is always a
receiver.
a. True
b. False

3. Open door policy is when the manager

a. Keeps the doors of their office open
b. Is open to other people’s ideas, questions and feelings
c. Both “a” and “b”
d. None of the above

4. Communication is a subconscious process.

a. True
b. False

5. Communication can only happen through words.

a. True
b. False

6. When the receiver acts upon the message, that becomes one kind of a feedback.
a. True
b. False

7. “Little man and fat man are dogs” is an example of

a. Message requires common background between sender and receiver

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 b. Message does not make sense
c. Message is a code
d. Both “a” and “c”

8. I will submit this report as soon as possible - this statement is an example of

a. Abstract
b. Concrete
c. Politically incorrect
d. None of the above
9. You may have only non-verbal communication, but never only verbal communication.

a. True
b. False
10. Haptics is
a. Study of space
b. Study of time
c. Study of Touch
d. None of the above
11. Generally, the order of introduction is from_______________________.
a. Senior to Junior
b. Junior to Senior
12. An attractive personality is only limited to good looks.
a. True
b. False
13. Wearing an overcoat is an acceptable form of dressing in India.
a. True
b. False
14.Hair holding devices for women should be flashy.
a. True
b. False

Q.2. Answer the following questions in brief: (ANY TWO) (14 Marks)
1. Draw the diagram of the process of communication, and explain the parts of Sender,
receiver and feedback.
2. Discuss any three effective ways to communicate verbally.
3. Discuss the concept of noise and explain internal, external and and semantic noise.

Q.3. Answer the following questions in brief: (ANY TWO) (14 Marks)
1. Explain the concept of Proxemics and importance of non-verbal communication.
2. Discuss how your physical appearance affects your overall communication with
examples.
3. Discuss Kinesics with special reference to Emblems and Illustrators.

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Q.4. Attempt any TWO of the following: (14 Marks)

1. Write a note on formal clothing for women with focus on suits and footwear.
2. What do business executives gain by following etiquettes?
3. Write a note on formal greetings & introductions.

Q.5. Answer ANY TWO of the following: (14 Marks)

1. Explain how emails can be written in a most effective manner in seven steps.
2. You have mailed your faculty member asking the information about hostels and PGs in
Ahmedabad, but have not received a response. Write a polite reminder mail mentioning
that you have not received the response. Give reason why you need this information
urgently, without being impolite.
3. Your faculty member has mailed you informing about the non-submission of assignment.
Write a reply to them why you could not submit the assignments in time, and attach the
assignment in the response.