SQnA QC HANDBOOK

Objective: The Handbook serves as a template for QC experts to improvise clarity in their communication with EAs. QC Experts may use the
following exemplary comments to develop appropriate QC feedback.
1. Comments should be constructive, specific, relevant, descriptive, and polite.
2. Comments should educate the EAs to improve the quality of Answering.
3. Comments should end with a period only (.) and not with an exclamation mark (!)
4. Comments should not be in the form of questions (?)

Accuracy
Parameter Specific comments
• This answer is incorrect. Please review the information and
make the necessary correction to ensure accuracy.
Incorrect answer
• If the answer is completely wrong, mention what would make
the answer right.
• Here <explain what is missing in the answer>. Please do not
provide incomplete answer. Giving an incomplete answer neither
helps the student nor lets any other expert answer the question.

• Only a part of the question has been answered. The answers

for the subparts are not provided. In case of multiple subparts all
the subparts must be answered.
Incomplete answer
• Whenever questions with multiple subparts are posted, all the
subparts must be answered unless it is asked by the user to solve
a particular subpart.

• Whenever multiple questions are posted, the first question

must be preferred to be answered unless it is asked by the user
to provide solution for a particular question.
This answer contains typo errors. Please proofread and correct
Typo errors
them to ensure clear and accurate information is submitted.
 Accuracy
• Applied formula is wrong. The correct formula is <mention the
correct formula>
Formula error
• Please mention the governing equation/formula before
proceeding into calculation.
• The <diagram/plot/table> is essential for the explanation of the
solution. Please draw relevant diagram/plot/table.
Incorrect graph/diagram/tables/chart
• The provided <diagram/plot/table> is incorrect with respect to
the solution.
Programming errors The program/code provided is incorrect and has several errors.
Grammar errors galore in the answer. Kindly proofread the
Grammatical errors answer before submitting it. Please avoid the usage of personal
pronouns like I, we, or you in the solution.
• Units must be mentioned, wherever needed.

• Please make sure that the notations provide in the question

Units / Notations / Significant figures errors are followed throughout the answer.

• The answer must be within the number of significant figures as

stated in the question.
• The formula is correct, but the final answer is found to be
wrong due to wrong calculations.
Calculation errors
• Calculation of <mention the error> is incorrect/ wrongly
substituted in the solution.

Parameter
Missing Formulas
Cohesiveness missing
Missing Supporting Statements
Table/Plot missing
Diagram missing
Missing steps/Calculations
Explanation
Specific comments
• The formula of <Formula name> is missing in the solution, please
mention the formula before moving into calculations.
• The information is not presented in a clear and organized manner, and
the connection between the points made may not be easily understood
by the student.
• The answer provide has missing information please provide sufficient
data/statements to support the answer which makes the answer more
credible and useful to the student.
• The <name of table/plot> is missing in the solution.
• Diagram of <name of diagram> is not provided in the solution. Please
provided diagrams wherever required which helps in the student in better
understanding of the solution.
• The steps/calculations of <name them> are missing from the solution
which makes it difficult to the student to understand the solution.

Concept
Parameter Specific comments
• The method in which the solution is solved is incorrect which resulted in ineffective
Incorrect method approach. Please use the correct method or approach that is appropriate for the
question.
Conceptual errors • Applied concept is wrong. The correct concept is <mention correct concept>.

Parameter
Missed Step by Step Approach
Editor tools not used
Inappropriate final answer
Inappropriate Explanation
Skipped Explanation
Structure
Specific comments
• The information is not presented in a clear and organized manner with
each step of the process defined which makes it difficult for the student to
understand the solution and follow the logic.
• Please author the solution using the available editor tools in structured
format.
• Please provide final answer in the final answer section it must be
dedicated for stating final answer only and not the steps/workings.
• The explanation provided is not relevant/ not suitable for the question,
This can lead to confusion or a misinterpretation of the information,
solution must be in a way that is easy to understand and relevant to
question.
• Explanation of specific details have been left out in the solution. It must
be ensured that all relevant information is included in the answer and that
all steps and details are explained clearly and concisely.
 Answering Guidelines
Parameter
Text Editor not used
Math-in-Text not used
Formatting / Alignment issue
Multipart questions rule not followed
Uploaded Improper Image
Table templates not used
Code Editor not used
Drawing Tool not used
Equation Render not used
Specific comments
• The text editor is not used in writing/editing text in the solution,
please use the text editor for making any changes in the solution.
Please do not use this reason code as we do not use this tool for
our solutions.
• The answers has several formatting issues, the visual
presentation of the information is not organized and easy to read
which makes the solution confusing to the student. A well-
formatted and visually appealing answer will be easier to read and
understand.
• Whenever questions with multiple subparts are posted, all the
subparts must be answered unless it is asked by the user to solve a
particular subpart(s).
• Whenever multiple questions are posted, the first question must
be preferred to be answered unless it is asked by the user to
provide solution for a particular question.
• The images uploaded are difficult to read, please upload proper
images so that student understands the solution.
• While creating tables in solution instead of uploading tables as
images, please use the table template present in tools section.
• For writing codes, code editor from tools section must be used.
• The drawing tool which is present in the editor must be used to
make diagrams in the solution.
• All the equations that are used in the solution must be written
using equation renderer.
 Abuse cases
Parameter Specific comments
Please do not provide answers for a missing/irrelevant question in the question
Answered Invalid Question
window.
•Providing answers to questions that have copyrighted content, publisher
name, author name, university name, professor name is a violation of honor
code.

• Questions involving terms like Quiz/Exam/Test must not be answered as it

violates the honor code.

• Providing answers to questions that have copyrighted content, publisher

name, university name, professor name is a violation of honor code.

• Providing answers to any assignment regardless of type, which explicitly

mentions no outside help must be taken is a violation of the honor code. Thus,
refrain yourself from answering such type of questions.
Honor Code Violation
• Providing any kind of personal information in any form in the answer space is
a violation of honor code.

• Providing any kind of weblinks or online resources in the answer space is a

violation of honor code. Details related to a social networking handle has been
shared.

• Providing direct answers to the questions without any appropriate

explanation is a violation of honor code. Please provide valid
explanation/calculations and mention the final answer at the end.

• Questions asked involving unpermitted assignments like “This assignment

must be completed on your own.”, "This lab is to be completed individually",
etc. are also considered as HCV.
The existing answer is not related to the question and is spam. Kindly provide a
Spam and Solicitation detailed solution. The data used in the solution varies from the problem
statement.
 Abuse cases
Please do not attempt questions that violate the honor code as the third-party
Third party URL
URL’s present in the uploaded question.
Copying content from external sources is strictly prohibited. Please provide
Plagiarized Answer solutions on your own without plagiarism. Content has been copied from the
following website. ().
Providing direct answer is violation of Chegg Honor Code. Support the correct
Direct Answer answer by calculation or explanation for each question. The steps for solving
the problem must be provided along with detailed explanation.
The given solution has a legible issue and is hard to interpret. For better
Legible Issue understanding, please write the solution using the editor tool, math-in-text, and
equation render tools.
The answer is irrelevant and not related to the question. Kindly provide a
Irrelevant Answer
detailed solution.