Service & Management

Proposal

ButlerGroup
 Company Profile
Company Name BUTLER GROUP (M) SDN BHD
previously known as Absolute 3Sixty Sdn Bhd

Registration No 202001006150 (1362470-M)

Address 5-4-8 & 5-4-9,
Jalan Gangsa, Greenlane
Heights,
Hunza Complex, 11600
Jelutong,
Pulau Pinang, Malaysia
Contact +6012-988 5340
Facebook fb.com/butler.com.my
Official Sites www.butler.com.my

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 Our Story
• Airbnb & Short-Term Rental Management Company since
2017
• 50+ unit of properties In Penang (still counting)
• One of the most highly rated Host in Penang
• Hosted 10,000+ Guests since 2017
• Entitled SUPERHOST since year of 2017 (Airbnb)
• Having 3000+ 5-STARs review

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Our Units

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Our Dedication

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Our Dedication

SINCE 2017

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 Our Services
Butler makes renting your place effortless and hassle-free. We manage every aspect of the listing and
rental process to ensure you are earning to your highest potential!
• LISTING MANAGEMENT &
CALENDER SYNCHRONISED
Advertise & market your property on all
leading social media, & online travel agencies
• OWNER’S DASHBOARD
Individual dashboard for owners to keep track
of LIVE occupancy rates
• AROUND THE CLOCK ON-CALL
SUPPORT
Responsive Customer Care Team to handle all
inquiries & problems from guests
• SUPERHOST HOSPITALITY TEAM
SuperHost quality of hospitality ensures every
guest has a great experience throughout the
stay
• OPTIMIZED LISTING • SMART PRICING
Results proved listing optimization with
strong market positioning
Competitive pricing that updates every 24
hours to maximize your profits
• HOUSEKEEPING & LAUNDRY • PROFESSIONAL INTERIOR
Handling of Cleaning & Laundry every
check out. Deep cleaning at least
PHOTOGRAPHY
New look for your house with 5-STAR hotel
once a month
interior photograph
• UTILITY BILLS MANAGEMENT • MAINTENANCE & UP-KEEP
We will pay utility bill on behalf to
prevent interruption of business and to
Experienced technical team to maintain the
property for damage, defect, wear and
reduce owner’s work load tear.
• ON-SITE SUPPORT TEAM • INSURANCE
Responsive Operation Team standing Insurance coverage for damages & public
by to assist on-site when necessary liability
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Maximizing the exposure

• HomeAway
• Google
• Tripadvisor

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 Pricing Structure & Pay-out Routine
Butler Malaysia’s management fee is 25% from the received rental/revenue fee after deduction of all
operation cost. We have a details breakdown in the next page

At the end of every month, we will total up all rentals collected, deduct operation cost and our
management fees.

After that, Butler Malaysia will deposit the balance within 15 working days counting from the last day of
every month to owner’s bank account. Owner shall also receive sales summary and account summary
every month from Butler Malaysia.

In another way of saying, we will only make money when you make money =)

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 Operating Cost
Type of Costs to be categorized as Operating Cost:
1. Electric Bill
2. Water Bill
3. Internet Bill
4. Cleaning Cost to pay cleaner
5. Laundry Cost
6. Maintenance Cost in the house (electrical, plumbing, aircond service,
etc)
7. Insurance Coverage

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 How we calculate your payout
RENTAL/REVENUE RECEIVED
(Assumptions)
10,000.00 BALANCE AFTER DEDUCT
ELECTRIC BILL OPERATING COST:
700.00
(Vary) RM 8121.00
WATER BILL
30.00
(Vary)
INTERNET
99.00 BUTLER MANAGEMENT FEES (25%):
(Vary)
Average
RM 2030.25
OPERATING COST TO maintenance cost
BE DEDUCT
(Assumptions)
(electrical, plumbing,
aircond service) Est.
150.00 OWNER PROFIT (75%):
every 3 months RM 6090.75
(Vary)
CLEANING COST 1) Rental & costing are subjective to season, size
450.00
(Vary)
of the unit, no. of bedroom, location
LAUNDRY COST 2) We will send financial forecast to let you know
450.00
(Vary) how much potentially your unit can earn monthly
and annually
TOTAL COST 1,879.00

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 Who pay the Bill?
List of Costs Butler Owner Operating Cost
SuperHost Hospitality Service (Check-In & Out, Guest Support, Communication, etc) 
Sales & Marketing 
Smart Pricing Tools 
Property Management Software 
Professional Photography 
Amenities (bath gel, shampoo, dishwash detergent, laundry detergent, cleaning detergent, tissue roll, etc) 
Professional Cleaning 
Professional Laundry 
Wear & Tear & Damages to unit’s item caused by guest 
Utility Bills (electric, water, Internet, Indah Water etc) 
Mortgage loan & rental (if any) 
Building’s Maintenance Fees 
Wear & Tear with the exception of damage caused by guest 
Third Party Insurance coverage for damage & public liability 
Replacement of unit’s items due to Aging 
Wear & Tear & Damages to the Building Structure 
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 How is pricing determined?
Pricing shall be adjusted higher or lower on Butler’s discretion with the aim to maximize profit
and occupancy

Once of the many tools we employ to help you maximize revenue is a sophisticated
dynamic pricing algorithm that pulls from multiple data points. Our algorithm continually
updates your listing to find the optimal balance between nightly price and occupancy rate.

We ensure the pricing of all time is competitive to maximize the profit for every party. Smart
Pricing we called it!

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Will you provide me updates on how my
listing is doing?

Happily! In fact, once you sign up with Butler Malaysia, you are provided with your very own
Owner dashboard to mark new availabilities, track existing and upcoming bookings

Everything is transparent here!

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What if the house is damaged by guest?
We care about you other than just making money, therefore the property are covered with
2 types of Host Protection Insurance:

1) From Airbnb: Protection of liability insurance of up to 1million USD to protect against third
party claims for personal injury or property damage (FREE)

2) From Third Party Insurance Company: Protection of liability insurance of up to 50,000 MYR
per incident/case and protection to content and damages up to 30,000 MYR per annual

** The coverage above is auto enrol once you have sign up with Butler

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 Terms & Conditions 1
List of items in The owner shall be responsible in paying building’s maintenance fees, rental,
which the cost is mortgage of property and quit rent and any damage/maintenance due to wear
born by owner and tear with exception of damage caused by guests.

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 Terms & Conditions 2
Others In the event owner would like to stay in the apartment, the owner agrees to inform
the management service ideally 3 days before so we are able to block the
calendar.

Should the calendar is blocked for other guests who will be staying; the
management service will not cancel the guests booking to ensure our reputation in
the home sharing community is intact.

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 Terms & Conditions 3
Others The owner agrees to allow the management service to manage the property for a
period of 24 months

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 How to get started?
BUTLER’S PREPARATIONS
a) Site Visit
b) To prepare Financial Forecast for owner
(inclusive of Monthly Income & Annual Income)
c) To prepare Homestay STARTER KIT for owner
(inclusive of items to be prepare inside the
house)
d) In case if owner need help in designing and
furnishing the unit, we will able to provide the
makeover service
OWNER’S PREPARATIONS
a)To furnish & prepare items in the unit as stated in
Butler's Starter Kit (We suggest to let us furnish
from scratch for you as we know what's crucial
and what's not; furthermore your home can also
be in business in the most cost efficient budget!)
b)Apply for internet service
c)Decide if want to use Smart Door Lock (better
security)
d)Decide if want to put CCTV at entrance (better
security)
e)Handover the house in Airbnb/HomeStay
friendly condition
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rent out . make money . zero stress

Thank You
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