1.

ManualSystem :
Inamanual sy
stem,al
lther
eser
vati
onr
ecor
dsar emaintai
ned
manual
l
y.Thisoldsyst
em ofr
eservat
ioni
ssuit
abl
eforasmal
lpropert
y,wherethe
numberofr oomsi sl essandt hev olumeofr eservati
onrequest si
sal .
sol
ow
Thehot elmayuseoneoft hef oll
owingsy stemsofmanual reservat
ion:
Di arySy stem ofReser vati
on
Whi tneysy stem ofr eservati
on
•Diarysy stem ofr eser vati
on: Asthenamesuggest s,i
nthissystem adail
ydiar
yiskept
,
i
nwhi cht her eser vat i
onagentl i
stsallarri
valsdueonapar t
icul
arday .
–Itisusual lykeptonal oose-leafbasis.
–Thet oppager epresent sar r
ival
sont hecur r
entdat e;t
hisisremov edandsenttot
he
fr
ontdeskf orr eceiv ingtheguest s.
–Thehot el booki ngdi arymaybehar dboundal so.Thedi ar
ysy st
em ofreser
vati
onis
onlysuitablef orv erysmal lproperti
es.
–Thet ool susedi ndi arysy st
em ofr eservationar easunder :
•Bookingdi ary
•Room st atusboar d/r eservati
onjournal
•Expectedar ri
v alli
st /Mov ementl ist
•Cancellati
onr egist er
•Blacklist

Whi
tneysy
stem ofr
eser
vat
ion
Thissystem ofr oom reser
v ati
on, dev el
opedbyt heAmer icanWhitneyDupli
cati
ngCheck
Company ,i
ssuitabl
ef orsmal landmedi um pr operti
es–wi t
hupt o150rooms.Itis
basedont heuseofst andardsi zeslips,knownasWhi tneysli
psorShannonsl i
ps,whi
ch
canbehel donamet alli
ccar ri
eronWhi t
neyr acks
Theadv ant agesofusingWhi tneysy stem areasunder :
–Booki ngscanbekepti nor deroft hedat eofar ri
val.
–Booki ngr ecordsmaybear rangedi nal phabeticalorder.
–Ther acksandcar r
ierscanbeusedov erandov eragain.Therunningexpenseisonl
y
oftheslips.
–TheWhi tneyracksar eplacedv erticall
y,savingstoragespace

Adv
ant
ages
 Lessexpensi
vet
osetup.
 Cor
rect
ingent
ri
esmaybeeasi
erwi
thmanual
syst
ems,
asopposedt
o
comput
eri
sedonest
hatcanl
eav
ecompl
i
cat
edaudi
ttr
ail
s.
 Ther
iskofcor
rupt
eddat
aismuchl
ess.
 Dat
alossi
slessofar
isk,
par
ti
cul
arl
yifr
ecor
dsar
est
oredi
naf
ir
e-pr
oof
env
ironment
.
 Pr
obl
emswi
thdupl
i
cat
ecopi
esoft
hesamer
ecor
dsar
egener
all
yav
oided.
 Thepr
ocessi
ssi
mpl
i
fiedasy
oudon'
tneedt
obef
ami
l
iarwi
thhowaccount
ing
sof
twar
ecal
cul
atesandt
reat
syouri
nfor
mat
ion.
ROOM AVAI
LABI
LITYCHECKSONMANUALLY
BEDROOM JOURNAL
1.I
tissi
mil
artot
hereserv
ati
ondiar
y
2.I
tisti
l
edwit
hdate-wi
sesquence
3.Ecahpageofj
ournal
contai
nstheoccupancyoft
her
oom
4.Eg:i
ftheguesthasmadeareser
vat
ionf
rom 10t
h-14t
hnov
.thenhi
s/hernameand
r
oom nowill
beenteredi
n4pages

2.CONVENTI ONALCHART
Iti
salsoknownasadv ancelett
ingchart
Iti
simpr ovedv er
sionofbedr oom j
ournal
Thechar tispreparedforeverymonthhencewer equir
ed12char tsi
nay
ear
Nameoft heguesti swri
ttenbetweendaysoft heirst
ayindicat
ingby
symbol s<…. .
>
Disadvantages:
1.Ther
ei sproblem incaseoflongstayi
ngguestandshor tstay
s
2.Chartbecomesunt i
dyincasecancell
ationsoramendment s
3.I
tusedf ormedi um hotel
sonly
4.Countingofroomsi sdiffi
cul
t
5.Noov erbookingcanbet aken
ROOMROOYROO

AVAI
LROOM
DENSI TYCHART
I
tisdev el
opedt oov ercomet heproblemsofconventi
onal
char
t
•I
thasr oomscat er gor yforthedurati
ononemont h
•Verti
calcoloum indi catesdat eandhor i
zontal
coloum
i
ndicatesindivi
dual rooms
•I
tisindicatedby( /)f orindicati
ngreservat
ions
•I
tcant akeov erbooki ngs
•ADVANTAGES:
•1.
shor tstayproblemsar esol ved
•2.
largehot el
swi l
luset hissy st
em
•3.
count i
ngorr oomswi llbeeasy

2.Cent ralReser vationSy st em

•Cent r
alreser vati
onsy st
em (CRS)i sacomput er-basedr eservati
onsy st em,
whichenabl esguest st omaker eser v ati
onsinanyoft hepar t
icipatingl
odgi ng
properti
esatanydest inati
oni nasi ngl ecall
.Thecent ralreservationoffice
typi
call
ydeal swi t
hdirectguest s,trav elagents,corporatebooker s, et
c.bymeans
oftoll
-fr
eet el
ephonenumber s.
•TheCRSi soft wot ypes:
–Af fi
li
atedsy stem: I
naf fi
li
atedr eser vati
onsy stems, allt
hepar ti
cipati
nghot el
unit
sbel ongt ot hesamechai norgr oup, l
ikeWel comenetbyWel comegr oupof
Hotels,HolidexbyHol idayInnHot els, I
magebyHy at
tHot els,andI TTbySher aton
Hotels.
–Non- affil
iatedsy stem: Non- affili
at edsy st
em isasubscr i
ption-basedsy st
em,
designedt oconnecti ndependentornonchai nproperties,l
iketheLeadi ngHot els
oftheWor l
d( LHW) ,
Smal lLuxur yHot elsoftheWor l
d( SLH).Thisenabl esnon-
chainproper t
iest oenj oythebenef i
t sofCRS.
3.Aut
omat
icReser
vat
ionSy
stem:
Automat
edreservati
onsystemsarecomputeri
zedr
eserv
ati
onsystemsthatar
eusedt
o
st
oreandret
ri
ev eroom st
atusinf
ormati
onandconductt
ransact
ions.
–Theinf
ormationstoredi
nt heautomat
icsyst
em i
sthesameasi namanualsyst
em.
Howev er,theprocessingofreser
vati
onr equestdoesnotr equi
remanual st
udyofbed
r
oom jour nals,
densitychart
s,orconventionalcharts.
–Ther eser v
ationassist
antcancheckt heav ail
abil
ityofroomsbyclickingona
l
inkont hecomput er
.
–Inthissy stem,thereserv
ationi
nformat i
oni skeyedi nt
ot heel
ect
ronicfor
matofthe
r
eservationform, andthisi
nformati
onist ransfer
redt othecentr
alserverwher
ethe
r
oom st atusisupdatedautomat i
cal
ly.

4.
Indi
vi
dualReser
vat
ions
Prepai
dReser v
ati
ons
GuaranteedReser
vat
ions
Nonguar ant
eedReservat
ions
Wal k-
InGuests

Indi
vidualReservat
ions:I
ndivi
dualreservati
onsmakeupt hev
astmajori
tyofbusi
nessformany
propert
ies,especi
all
ysmall,
limit
ed-serv
icehotel
swithoutmeeti
ngspace.I
nthese,aswell
as
manyot herpropert
ies,
indi
vidualr
eservationsar
etakenbyareserv
ati
onsagent.
FRONTOFFI CESEMANTI CS

Reservat
ionsagent:
Fr ontof
ficeemploy
eewhosejobconsi
stspr
imar
il
yoftaki
ngandent
eri
ng
i
ndi
vidualandgroupreservat
ionsint
othehot
el’
spr
opert
ymanagementsyst
em

Let’sconsi derhowdiffer
entt ypesofi ndivi
dualandgr oupreservationsar epr ocessedatt he
frontdeskwhenaguestar rives.Recallthatwhenguest smakear eservat i
on,theymayact ual
l
y
payf ort heroom byprovi
di nganadv ancedeposit(prepaidreservation),guaranteet he
reserv ati
onwi t
hapay mentcar d( guaranteedreservati
on),orrequestar eservationwithout
providingpay menttoguar anteet hereservati
on.Nonguar anteedreser vationsaret y
picall
y
honor edunt i
l4:00p.m.or6: 00p.m.ont hedayofar ri
val.Toensur econsi st
encyi nthebrand,
somef r
anchisorsmandatet het i
meofr el
easeafterwhi chthereser vedr oom canbesol dto
anot herguest ,
andtheguestwi ththeor i
ginalr
eservationwillnotbechar gedf ortheroom.
FOMsshoul densurethattheirprocedur esforrel
easingnonguar ant eedreser vati
onsar e
consi stentwiththei
rfr
anchi sor’
sr ecommendedpol i
cies.
FRONTOFFI CESEMANTI CS

Prepai
dreser
vati
on:
Room r
eserv
ati
oninwhi
chguest
s,pr
iort
otheirarr
ival
,pr
ovi
depay
ment
f
orthei
rrooms.Someti
mesref
err
edtoasanadv
anceddeposi
treservat
ion.

Nonguar
anteedreser
vat
ion:
Room r
eser
vat
ionf
orwhi
chguest
sdonotpr
ovi
depay
mentatt
he
t
imethereserv
ationi
smade.

PrepaidReservati
onsWhenguestr eser v
ati
onsar eprepaid,
theFOM mustdeal wi t
ht wodi st
inct
chall
enges:properposti
ngandr efundpay ment s.•Properposti
ng.Whenahotel accept sfunds
fr
om guestsinadv anceofthei
rar r
ival,
theguest sexpectthefundstobeappli
edt ot heir
eventualf
oli
obalance.Howev er
, nof ol
iosexistwhent headvancepay ment
sarer eceived
becausetheguest shavenotcheckedi nt othehot el
.Atcheck-
in,guestsar
eassignedar oom
number,
whichal
lowscr
edi
tpost
ingonguest
s’f
oli
os.Ther
efor
e,anadvancedeposi
taccount
mustbeest
abli
shedtoi
ndi
cat
ethenamesofprepai
dguestsandtheamountsofmoneyt hey
havepr
epai
d.
FRONTOFFICESEMANTICS

Credi
tpost
ing:Ent
ryonaguest ’sfol
i
ot hatei
therappl
iesapaymenttowardtheguest
’sbal
ance
thati
sdueorthateffect
ivel
yreducesthetotalamountdue.Advancedeposi
taccount
:Account
usedbyahoteltorecordprepaymentsbyguest s.

Whenpr epaidguest schecki nt

ot hehot el,
theamountoft heirprepay mentwi llbededuct ed
from t headv ancedeposi taccountandwi l
lbecr edi ted( added)t ot hei ri
ndi vidual foli
obal ances.
Thi spr ocessofr ecor dingpay ment sandcr edit
ingpay ment st oindiv i
dual foli
oscal l
sf orcl ose
cooper at i
onbet weent hecont r
ol l
er’sof f
iceandt heFOM.Wr itt
enpr ocedur esf ordocument i
ng
andpost ingpr epay ment sandcr edi tsar ecriti
cal.
•Ref undpay ment s.Ref undsduet oguest swhopr epayt heirreserv ationsandt henr equi r
ea
refundcanbechal lenging.Consi der,forexampl e, DougSt onewhopl annedt ost ayatt he
AltoonaHot el for10ni ght satar ateof$100perni ght .Hepr epai dinf ull bycheck30day sin
adv ance.Ont heseconddayofhi sst ay ,howev er ,af ami lymedi cal emer gencycausedhi mt o
checkoutoft hehot eleightday sear l
y .Inthiscase, an$800r efundi sdue.Assume, howev er,
thatt hef r
ontdeskagentdoesnothav et hatmuchcashav ailabletoi mmedi at elypayMr .St one.
Assume, aswel l,thatMr .St oner ightfullybelievest hehot elshoul dpr ompt lyr efundt he
ov erpay ment ,ei t
herbycashorhot el-
issuedcheckatt het i
meofcheck- out .
Consi dert hef ol l
owi ngsi t
uat i
on: Aguestpr epay sf orast ayofsev eral day sbyper sonal checkat
thet imeofcheck- in.Thenextdayt heguestseeksapar ti
alrefundcl aimi ngt hataper sonal
emer gencyr equi r
esanear lycheck- out .TheFOM mustpr otectt hehot el againstaguestwho
attempt st odef raudt hepr oper tybywr i
tingawor thl esscheckandt henseeki nga“ r
ef und”
bef oret hebanknot ifi
est hepr oper tyaboutt her etur nedcheck.
Manyhot elspr ocesspr epay mentr efundsi nexcessofaspeci fi
edamount( e.g.,$50)onl yby
hot el-
issuedcheckwi thappr oval ofthecont rol
ler .Indi v
idual hotelpol iciesaboutr efund
pay ment sv ar y,buthot elsr ecogni zet hei mpor t
anceofpr otectingt hepr oper tywhi lelimitingt he
ti
met hatpr epay mentf undsduet oguest sarehel di nhot elaccount s.Fr ontdeskagent sshoul d
under st andt hepr epay mentr efundpol icyoft heirhot elandcl ear l
yar ticulatet hatpol icyt o
guest s.Thebestpr acticeist oensur et hatguest sunder standt hehot el’
sr efundpol icieswhen
fundsar erecei v ed, attimeofcheck- i
n, orwhenpr epay ment sar eact uallypost edt ot heir
account s.

FRONTOFFI
CESEMANTI
CS

Retur
nedcheck: Checkdeposi
tedbyahotel
int
oit
sbankaccountt
hat,
forsomer
eason,
isnot
honored.Checksofthi
stypeare“r
etur
ned”tot
hehot
el.Someti
mesref
erredt
oasabad,
bounced,orhotcheck.

Guar anteedReservat
ions:Aguaranteedreservat
ional
lowsthehotel
tohol
dtheguest ’
sr oom
untilarr
ivalort
hehotel’
sdesignat
edcheck- outti
methenextday.Aguestwit
haguar anteed
reservati
onwi l
lbechargedasano- showf ornonuseofther
oom.Toensurethatthepayment
willbereceivedandtoreducetheinstancesofno-shows,afor
m ofpaymentisf
requentl
y
requiredwhent hereser
vati
oni smade.Ty pi
call
y,t
hisconsi
stsofaccept i
ngapay mentcardi.
e.,
travelandent er
tai
nment(T&E)car d,
credi
tcard,oradebitcard.Whent hehotel
’sreserv
ati
on
sy st
em isinterf
acedwit
hi t
spay mentcardprocessingsyst
em, i
tispossibletoauthori
ze
pay mentcardwhent hereservati
onismade.I ft
hereisnointerface,unscrupul
ousbut
sophisticat
edguestscandef r
audt hehotelbysupplyi
nganinv ali
daccountnumberf orthe
pay mentcard.
FRONTOFFI CESEMANTI CS

Aut
hor
izepay
mentcar
d:Toensur
eacar
d’sv
ali
dit
yandpay
mentabi
l
ityandcapaci
ty.

Forexample,thiscanbedonebyr eversi
ngoneormor enumbersonav al
i
dpay mentcard.I
fthe
err
orisdetected,t
heguestcancl aimt hatthecardwasmi sr
ead.I
ftheerr
orisnotdet
ected,the
guestmaybeano- showf ort
her eserv
at i
onwithoutfearofbeingbil
l
ed.FOMswi t
hproperty
managementsy st
em (PMS)thatar enotdi r
ect
lyint
erfacedwi t
hthei
rcr
editcar
dprocessor
shoul
di mplementapr ocedur
et oconfirm andauthorizepaymentcardnumberswithi
n24hour s
ofbeingusedt oguaranteeareservati
on.

Atthet imear eserv at i

onismade, acreditcardi smer el yaut horized, notchar ged.Wi thinthe
cancel lationpol i
ciesest ablishedbyt hehot el,therefor e, guestscancancel thei rreser vati
on
withouthav i
ngt heirpay mentcar dact uall
ybi l
led.Ifapr ospect i
veguestpr ov i
desacar dnumber
thatcannotbeaut hor i
zed, thehot el mustcont actt heguestt oobt ainanaccountnumber .Thi s
willhel pt oreducel ossesf rom no- showsandensur et hatguar anteedr eservat ionst akenbyt he
hotel are, infact,secur edwi thav ali
dform ofpay ment .
Nonguar anteedReser vations:Manyhot elsacceptnonguar anteedr eservationst hathol da
room unt ilaspeci fict i
me, af terwhi chthehot el cansel lther oom.I ftheguestdoesnotcl ai
m
ther eser vati
on, thehot eldoesnothav et herightt obi lltheguestasano- show.Fr om t hehot el
’s
perspect i
v e,
anonguar anteedr eser vat
ionisnev erasdesi rableasonet hati sguar anteed.
Whyt hendohot elsacceptnonguar ant eedr eser vati
ons?Consi derOt is
Penny cuf fwhoi s80y earsol d,hasnev erhadacr editcar dandnev erwi l
lhav eone.Asur vivorof
theGr eatDepr essi onoft he1930s, heisacash- onlyguest ,andmanyhot elsf indsuchguest s
desirabl e.Forav ariet yofr easons, someguest spr efert hatt herebenocr editcar dr ecor dof
theirhot el st
ay .IfFOMsdeci detoacceptnonguar ant eedr eservations, theymustr ecogni zethat
thehot el’
sno- showr ateont heser eservati
onswi llbehi ghert hant hatonguar anteed
reserv ations.Itmaybei nthehot el’
sbesti nterestt oacceptnonguar ant eedr eser vations,
especi allydur i
ngsl owper i
ods.Not eal sothatt hehot el thataccept snonguar ant eed
reserv ationswi llli
kel yrequi rethatguest spr oduceacr editordebi tcard, orpr epaywi thcashat
check- in, toreducet hechancesoft heguest sl eavingt hehot el withanunpai df oliobal ance.

Walk-I
nGuest sFr om ar
ecord-keepingperspective,awal
k-i
nguesti sonewhoser eser
vati
on
wasmadeont hedayofar r
ival
.Otherthanrecordingtheti
met hereservat
ionwasmadeand
noti
ngthatt heguestwasawal k-i
n,t
hePMSwi l
lmakenodi st
incti
onbetweenwal k-
inguest
s
andtheircount erpar
tswhoar r
ivewithareservati
on.Thereservat
iondatamaintai
nedaboutthe
guest,
includingr oom pr
eferenceandr atepaid,will
beident
icaltothedataforareserv
ati
on
madeday sear lierbyanotherguest.

Walk-i
nsmakeupal argepercentageoftheguestsi
nsomehot el
s,especi
all
ythoselocatednear
aninter
stat
ehighwayorotherhigh-v
olumetraf
fi
carea.FOMsmustest abl
ishtherat
est obe
quotedtowalk-
inguestsonadai l
ybasisaswellasthefader
atesthatemployeesworkingaft
er
4:
00p. m.canuset osellroomst otheseguests.I
fproper
lymanaged,walk-
inscanbean
i
mpor tantsourceofrevenue.Insomehot els,
FOMspr ovi
deextr
asalestr
ainingtof
rontdesk
agentstomaxi mizethei
rabili
tytoencouragewalk-
inguestst
oacceptthequot edr
oom rat
eand,
i
nt ur
n, i
ncreaseoccupancyandRev Parrates.

5. Gr
oupReser
vat
ions
GroupFol iosRoom
BlockManagement
Indiv i
dualCal lInReser v ati
ons
Roomi ngLi stReser vations
Group- Submi ttedRoomi ngLi st
CVB- Submi ttedRoomi ngLi st
Gr oupReser vat ionsNei thert hef rontof f
icenort her eservationsdepar tmentt ypically
managesgr oupr eservat i
ons.I nstead, groupr eserv ati
onsar egener atedbyt hesal esand
mar ketingdepar tment .Forexampl e,at rav elagentcanr eadilybookar eserv ationf orat ransient
guestt hrought heGl obal Di st
r i
butionSy stem ( GDS) ,butt heagentcannotusual l
ybookar oom
foragr oupmemberi nt hatmanner .Thi si slogi cal
, becauseahot el wantstomi nimi zei t
s
distribut i
onchannel cost sf orgr oupsal es.Asar esult, amemberoft hehotel ’
ssal est eam
i
nt eract swi thf r
ontof f
iceorr eserv ationsst aff,orbot h, t
oent erandmodi fygr oupr eser vati
ons
madebyt hesal esdepar t
ment .Gr oupbusi nessi scr i
ticaltot hesuccessofmanyhot el s;
howev er ,t
her eisnouni versallyaccept eddef initi
onofgr oupbusi ness.Inmi d- sizet ol ar ger
hot els,per sonnel fr
om t hesal esandmar ket i
ngdepar tmentt ypi
callyacceptt her esponsi bil
it
y
forsel l
inggr oupr ooms.Gr oupsmayconsi stoft ourgr oups, spor tsteams, conv ent ions, trade
shows, corpor atet r
ainingmeet i
ngs, weddi ngbl ocks, special tr
avel packagesmar ket edbyt he
hot el’
ssal esdepar t
ment ,andot heruser sofmul ti
pler ooms.Reser vati
onsf orv er ysmal lgroups
maybemanagedbyt hef rontof fi
cer eser v ati
onsy stem.TheFOM andt hedi rect orofsal esand
mar keting( DOSM)mustcoor dinateef fortst obestser vet hehot el’
sguest s.Communi cat i
on
aboutgr oupr oom managementshoul dbeongoi ng; wheni ti
snot ,diffi
cult
iescanoccur ,and
mi stakescanbemade.

Consi derthecaseofRi valStateUni versi

tyandtheAl toonaHot el.Riv
alStateUniversi
ty
compet esint hesameat hl
eticconf erenceasdoest heuniversityintheAltoona’scommuni t
y.
Onal ternatingy ears,
whenRi valStateplay sfootbal
lagainstthel ocaluniver
sit
y ,
theAltoona
Hotel sell
soutbecauset heRi valStateteam, coaches,andf ansst ayatthehot el
.Thisbusiness
i
spr ofitabl
e, andt heAltoona’sDOSM wor kshar dtomaintaini t
.
Oneaf t
ernoon,af r
ontdeskagentr eceivesacallfrom thecoachoft hewomen’ s
swimmi ngt eam atRi v
al St
ate.Becauseoft heexcell
entrecommendat i
onf r
om hercolleague
(t
hecoachofherschool ’sfoot bal
lteam) ,shewant storeserv efiveroomsf ortwoday sforthe
upcomi ngwomen’ sswi mmi ngchampi onshipscheduledf orthel ocalcampus.Assumet hatthe
fr
ontdeskagentmakest her eservati
onundert hecoach’
snamebutdoesnotr ecordany
i
nformat i
onaboutt hestayoft heRi valStateteam.Sev eralsituati
onscanoccurt hatwil
lcreate
problemsf orthegr oupandt heAl toonaHot el
:

Inanoverbookedsi
tuation,
theenti
regr
oupmaybewalkedtoacompet i
nghotel
.
•Inanov er
bookedsituati
on,guest
sinsev
eraloft
hef
iver
oomsmaybewal kedtoacompet
ing
hotel
.•Thegroupmaynotbewel comedbythehoteli
namannerconsi
stentwit
hthegroup’
s
i
mpor tancet othehotel’
soverallbusiness( e.g.,i
n-room welcomebasket s,
compliment ar
y
ameni t
ies,personalat
tenti
ont or oom selection,orot herperksofferedtoVIPs).
•Room assi gnment smaybemadear bi
t r
arily,sothet eam member smaynotbel ocatedin
closepr oxi
mity.
•Bed- typerequestsmadef ortheswi mmer smaynotbehonor ed;forexample,t
her ooms
assignedbyt hefrontdeskagentwhent het eam arrivesmayhav eonlyonekingbedr athert
han
thetwodoubl ebedsr equested.
•Thecoachmaynotbeof f
eredacompl i
ment aryroom upgrade, whichisanSOP( standard
operatingprocedure)attheAltoona.
•TheDOSM, whoisnotawar et hatthegr oupi sinthehot el,
mi ssesanoppor t
unit
yt ofurt
her
soli
difytheAltoona’srel
ati
onshi pwithRiv alState.
FRONTOFFI CESEMANTI CSSOP

(standar
doperat
ingpr
ocedure)
: Pol
i
cyorprocedur
ethati
ssor
out
inei
tshoul
dber
eadi
l
y
knownandfoll
owedbyallaf
fectedemploy
ees

Regar dlessofpr opertysi ze, gr

oupbusi nessi naconv entionhot el oftenr epresent sthemaj orit
y
ofannual room nightssol d.Bycont r
ast, groupbusinessi nasmal l
,li
mi t
ed-ser v
icehot el l
ocated
nearahi ghwaymaycompr iseasmal lfract i
onoftotal r
oomssol d.Formostf ull
-servicehot els
andl i
mi ted-servi
cepr oper tieswithmeet ingspace, theguest room r ev enuegener atedbygr oup
businessi ssigni
ficant.Gr oupr eserv
ationsar ehandleddi fferentlythanr eservationsf or
transientguest s.Let’sseehowgr oupf olios,groupblocks, andt her eser vati
onr ecordi ng
processf orgroupr oomsar emanaged.Gr oupFoliosPer hapst hemosti mpor tantdi ffer
ence
betweenani ndiv
idual reser vat
ionandagr oupreservationi sthatagr oupf ol
io( mast erbill
)wi l
l
usuallybeest abl
ishedf ort hegr oup.
FRONTOFFI CESEMANTI CSMast erbil
l:Si nglefol
io(bill
)est ablishedf oragr oupt hati ncl
udes
specificallyagreed-upongr oupchar ges.Somet imescal ledagr oupf ol i
oorgr oupbi l
l.Usedas
i
n, “ourgr oupwi l
l payforr oom andt axont hemasterbi ll
,butanyr oom ser vicechar gesar et he
responsi bili
tyofindivi
dual groupmember s.”

Mast erbi l
lsar ehelpfulwhenonememberoft hegroupisresponsiblef orpayi
ngal lhotel
charges.I facompanysponsor sat r
aini
ngsessi onfor75empl oyees,itisli
kel
ytobemost
conveni entf orthatcompany ’
saccount anttopayonei nvoi
cef orhotelroomsr atherthanto
rei
mbur se75i ndivi
dualsforthecostofi ndivi
dualrooms.Si mi
larl
y,acoacht raveli
ngwi tha
sportst eam wi l
lprobablyfi
ndamast erbillt
obet hebestwayt oaspayf ortheteam’ srooms.
Themanagementofamast erbil
l i
sbasicall
ythesameasmanagementofar egularfoliowit
h
onemaj ordi ffer
ence: Thenamesoft hosei nthegroupauthorizedtomakepur chaseschar ged
tothemast erbillmustbeobt aineddur i
ngcheck- i
n.
Ident ify
ingt heper sonorper sonswi t
hsignatureauthori
tyforagr oupf ol
ioisimpor t
antfor
several reasons.Dur ingthegr oup’sstay,afrontoff
icestaffmembermustknowwhocan
authorizepur chaseschar gedtot hemast erbil
ltoensurethatallot
herhot elstaf
fmember sact
appropr iately.

FRONTOFFI
CESEMANTI
CS

Si
gnat
ureaut
hor
it
y:Ri
ghtt
oaut
hor
izeandi
ncurexpendi
tur
esonbehal
fofagr
oup.
Consi dert hist ypi cal scenar io: Agr oupwi th50i ndi vidual schecksi ntoahot el forasal es
semi nar .Dur ingt hemeet ing, acal li
sr ecei vedbyt hef rontdeskr equest i
ngt hatt hef oodand
bev eragedepar tmentr epl eni sht hecof feet hatwasser v eddur i
ngt heaf ternoonbr eak.I nmost
hotel s, guest scanpur chasecof feebysel ect i
ngaf ixedquant ity( typi callysol dbyt hegal l
onor
l
iter)orbypur chasi ngunl imi tedcof feeatapr i
ce- per -per sonamount .I ft hef rontdeski nstruct s
thef oodandbev eragedepar tmentt osuppl yt headdi tional cof fee, ift hef oodandbev er age
depar tmentdoesso, ift hecof feewasor i
gi nallysol dbyt hegal lonandnotatapr i
ce- per -person
amount ,andi ft hegr oupmemberwi thsi gnat ureaut hor ityf ort hemast erbi l
l wasnott heper son
whomadet hecof f
eer equest ,thef oodandbev er agedepar tmenti sl ikel yt oaddt hecostoft he
coffeet ot hemast erbi ll.Thi schar gewi ll
,inal lpr obabi lity,later.bedi sput edbyt hei ndi v i
dual
wi t
hsi gnat ureaut hor i
tyf ort heaccount .( “Ididnotor dert hecof f ee, andmygr oupi snotgoi ng
topayf ori t.”)Thi sr elativelyuncompl i
cat edexampl edemonst r
at eshoweasyi ti sf orhot elst aff
member s( ev eni nt hei ref fortst oef fectivel yser veguest s)t ocr eat ebi l
lingdi fficultiesongr oup
foli
os.I nt hi sexampl e, thef rontdeskagentshoul di nf or mt hef oodandbev er agedepar t ment
aboutt her equestandi nstructt hedepar t
mentt oobt ainasi gnedaut hor izationf ort headdi ti
onal
purchasef rom t hegr oupmemberwi thsi gnat ur eaut hor i
t yfort hemast erbi ll.Ifanadj ust ment
toagr oup’ sbi ll i
sr equi red, theper sonwi thsi gnat ureaut hor it
ymustagr eet hatt headj ust ment
i
saccept abl e.Bef or eagr oupl eav est hehot el,thei ndi vidual r
esponsi bl ef ort hebi ll will probabl y
wantt or ev iewi twi thei thert heFOM oramemberoft hehot el’ssal esst af f
.Ther efor e,
i
dent ifi
cat ionoft hei ndiv i
dual wi thsignat ur eaut hor ityf ort hegr oupf olioi scr i
tical .
Room- Bl ockManagement
Whenagr oupr eser v eshot el rooms, ther oomsar epl acedi nagr oupbl ock, andt her oomsar e
heldf ort heexcl usiv euseoft hegr oupt hatr eser vedt hem.Whent hecont ractt ermsbet weena
hotel andagr oupar eest abl i
shed, thecut offdat ewhent her oomswi llber eleasedf rom t he
blockshoul dbepr ompt lycommuni catedt ot heFOM whomustt henmoni t
ort hosecut offdat es.
Ifagr oup’ spi ckupi sl esst hanant i
cipat ed, theFOM r et ur nst henonr eser vedr oomst ot he
roomsi nv ent ory .Al ternat ivel y, i
ft hegr oup’ spickupi sv er yst rong( i
texceedsor i
ginal est imat es),
thegr oup’ sagentmayr equestt hatmor er oomsbeaddedt ot hebl ockast hecut of fdat e
appr oaches.TheFOM mayormaynotagr eet odoso.Gr oupmember scansel ectr oomsf r
om a
blocki nt woway s: Indi vidual scancont actt hehot el direct l
y,ort hegr oupcansubmi tasi ngle
reser vat ionl i
st —ar oomi ngl i
st —wi ththenamesandar rival anddepar tur edat esoft hegr oup
member s.Eachoft heset wor eser vationmet hodsmustbeunder stoodandmanagedbyt he
frontof ficest af f.
Indiv idualCal l-InReser vat ionsRecal l thatt hehot el sal esdepar tmenti st ypical lyr esponsi ble
fort heov eral lmanagementofagr oup’ sr eser vat i
ons.Nev erthel ess, mostoft hecont act swi th
i
ndi vidual gr oupmember si nv olv efrontdeskorr eser vat ionsst affwhent hegr oupmember s
hav ebeent oldt ocont actt hehot el dir
ect lyf orr eser v ations.Asar esul t,theFOM’ sst af fis
i
nv olv edi nmaki ngt hesei ndi vidual reser vations.I nani ndi vi
dual cal l-i
nr eser v ation, gr oup
member scont actt hehot el andr eser vear oom f rom t hebl ockt hehot el ishol di ngf ort hatgr oup.
FRONTOFFI CESEMANTI CS

Indi
vidual
cal
l-
inr
eservat
ion:Ty
peofreserv
ati
oni
nwhichguest
swhoar
epar
tofagr
oup
contactahot
elandreser
v et
heirownroomsfr
om wi
thi
nthatbl
ock.

Theroom typeshel
dwi t
hintheblockshoul
drefl
ecttheneedsofthei
ndiv
idualcal
l
-ins.Agroup
bl
ockheldforacorporatetr
aini
ngmeet i
ngcould,i
nmostcases,consi
stofroomswi thonebed.
Ablockheldforagroupofbowl i
ngteam member scompeti
nginalocalt
ournamentshould,
gener
all
y,contai
nroomswi t
ht woormor ebeds.Also,
somegroupmember smaywantt ospend
mor et hanot her st or eser v et hehot el ’
sbestr ooms; thoseonabudgetmayseekl essexpensi ve
rooms.FOMswhoar ecar ef ullymoni t
or i
nggr oupbl ockswi l
l knowwhi chr oomsar emor e
popul arwi t
ht hegr oupsot hatmor ecanbeadded, i
fneededandwhi chr oom t y pesar el ess
desi rabl esot hatt heycanber emov edf r
om t hebl ock.FOMsmustmaket hesechangeswhi le
mai nt ainingt het ot alnumberofcommi ttedr ooms.FOMsmustal soensur ethatal lgroup
member swhosel ectt hesamer oom t yper ecei vether atepr omi sedi nt hegr oupcont ract.
Somet i
mes, indi vidual scal l
ingt hehot elfori ndi vi
dual room r eser vati
onswi t
hint hegr oup’s
blockmaypr esentspeci fi
cchal l
engesorr equi respeci alinformat ion.Fr ontof ficeper sonnel
handl ingi ndi vidual call-
insf oragr oupbl ockmustbewel l i
nfor medaboutt hesei tems:
Blockcut of fdat es
•Desi gnat edr at esf orspeci al room t y pes( upgr adedr ooms)notor i
ginallybl ockedbyt hehot el
•Ext rachar ges, ifany , f
oraddi tional room occupant s
•Speci al cancel l
at i
onpol icies, i
fappl icabl e
•Anyspeci al feat ur esorameni tiesof feredbyt hesal esdepar tmentandi ncludedi nt her ate
quot edt ot hei ndi vidual cal l-
inguest s.( Exampl esar ebaggagehandl ing, compl i
ment ary
recept i
ons, andspeci al discount sonmeal s).
Roomi ngLi stReser vationsManygr oupsst ay i
ngatahot elwi llknowt hei ndividual namesand
arrival anddepar turedat esoft hei rmember s.Consi der ,forexampl e,acol legeswi mt eam
attendi ngaswi m meet .Thet eam’ scoachknows, bef oret hegr oupar r
ives, t
henamesoft he
swi mmer s, coaches, andt rainer sat t endingt hemeetal ongwi tht heirar r
ivalanddepar t
ur edates.
Int hesecases, itiscommonf ort hecoacht osubmi tar oomi ngl isttot hehot el beforet he
group’ sar ri
v al .Roomi ngl istscanbesubmi ttedbyt hegr oupt hati sact uallyst ay i
ngatt hehot el
or,insomecases, byt hel ocal ar eaconv ent i
onandv i
sitor sbur eau( CVB) .FOMsmust
under standhowt omanagebot hmet hodsofsubmi ttingr oomi ngl ists.
Group- Submi tt edRoomi ngLi stWhengr oupmember smaker eser vationsont heirownr ooming
l
ist, t
hegr oupcont ractnegot iatedbyt hehot el’
ssal esdepar t
menti ncludesadat ef or
submi t
tingt hel i
stt ot hehot el.Ther eser vat ionpr ocesswi tht hist ypeofr oomi ngl i
sti s
relativelyst raight for war d.Roomi ngl ist sf urni shedt ot hehot el shoul di ncludet hef oll
owi ng
i
nf ormat ion:
Group’ sname
Indi vidual gr oupmember ’
sname
Ar rival dat e
Depar turedat e
Shar edr oom assi gnment( ifappl icabl e)
Speci al request sandf eat uresr equi red
FRONTOFFI CESEMANTI CS

Shar
edroom assi
gnment
:Pl
acementoft
woormor
eunr
elat
edi
ndi
vi
dual
guest
sint
othesame
sl
eepi
ngroom.

Frontof fi
cestaffmustpr ompt l
yenterther eser v at
ioni nfor
mationfrom t her oomi nglistintothe
PMSandi mmedi atel
yidenti
fyanypot entialdifficulti
esi nhousingthegr oup.Ty pical
ly,i
f
problemsoccur ,t
heyarer el
atedtospeci al r
equest s.Forexampl e,
ther oomi ngl i
stmayr equest
alargenumberofnonsmoki ngr ooms, butani nsuff i
cientnumberoft heser oomsmayhav e
beenbl ockedf orthegroup.Whenev erpossi bl
e, request smadeshoul dbehonor ed.Somet imes,
howev er,requestscannotbeaccommodat ed.Consi der,
forexample,ar equestt hatallthe
reservedr oomsbeont hesamef l
oorandi ncludesmoki ngandnonsmoki ngr ooms.I nmany
hotels,theseroomsar esepar atedbyf l
oor ,sot hisr equestcouldnotbeaccommodat ed.
Addi
tionalr
equestsmayincludethenumberandlocati
onofr
oll
awaybedstobeprovi
ded,
cont
ractualupgr
adesrequi
red,andearl
ycheck-
inorlat
ert
hannormalcheck-
outt
imes.
FRONTOFFI CESEMANTI CS

Roll
-awaybed:Ty
peofbed,usual
lydesi
gnedforusebyasingl
eguest
,thatcaneasi
l
ybe
tr
ansport
edfrom oneguest
room t
oanother
.Typi
call
yref
err
edtoasrol
l-aways

CVB- Submi tt
edRoomi ngLi stI nsomecases, al ocal CVBassumes( ori sassi gned)t he
responsi bil
ityofpr ov i
dinghot elswi thagr oup’ sr oomi ngl i
st .Thi sser vicei sincr easi nglyof f
er ed
byCVBsandi spopul arwi t
hv er ylargegr oupst hatr equi r
emor et hanonepr oper tytof ulfilltheir
l
odgi ngneeds.Forexampl e,assumeagr oupsuchast heNat i
onal Rest aur antAssoci at i
on( NRA)
attract ssev er al thousandat tendeest oi tsannual conv ention.Thegr oupr equi r
esmul t
iplehot el
s.
Member sat t
endi ngt heconv ent ionwi lllikelybeaskedt osel ectaf i
rst,second, andt hirdchoi ce
fort hei rprefer r edl odgi ng.Theser equest swi llbecompi ledbyt hehousi ngdi visionorsegment
ofthel ocal CVB( orev enbyapr ofessi onal meet ingpl anni ngcompany )tomaket her equi red
room assi gnment s.Par t
icipat inghot elswi llrecei v e, ov eraper i
odofsev eral day sorweeks, a
seriesofi ndiv idual reser vationst hatwi l
l, collect i
v el y,for mt hathot el
’spor tionoft hegr oup’ s
total roomi ngl ist.Ev eni faCVBwasnotor i
ginal lyaskedt oassi stwi thagr oup’ sr oomi ngl i
st,it
mayhel pwithhousi ngi fthegr oupr equi rest heuseofoneormor eov erflowhot els.Assume
thatt hesal esdepar tmentoft he300- room Al toonaHot elsuccessf ul
lynegot iatedacont ract
witht heSt ateAssoci ationofHi ghSchool Princi pal s.Thegr oupt radi t
ional l
yr equi res200r ooms
fort heweekendofi tsannual conf er enceand, asr equest ed, t heAl toonabl ockedt hatnumberof
rooms.Asnegot i
atedi nt hegr oup’ scont ract, thegr oupcommi t tedt osubmi tti
ngasi ngle
roomi ngl i
stt ot hehot el twoweeksbef oret heev ent .Meanwhi le, becauseofst rongdemandi n
thear ea, t
heAl toonasol ditsr emai ning100r oomsandhasnoexcessr oomsi nv ent oryav ail
able
fort heweekendoft hemeet ing.Ast hedeadl inef orsubmi tt
ingt her oomi ngl istappr oaches, t
he
group’ scont actper soni nformst heAl toonat hat300( not200)sl eepi ngr oomswi llbeneeded.
TheAl t
oonacannotaccommodat et heext rar oom r equi rement s, sot hegr oupmaycont actt he
l
ocal CVBt oi dent if
yoneormor eov erf l
owpr oper tiesofsi mi l
arqual it
yandwi thr easonabl e
proxi mi tytot heAl t
oona.Theov erflowhot elswi l
l pr obabl ybeaskedbyt heCVBt omat cht he
Altoona’ sroom r ates, buteachhot el i
sf reet oagr eeornott oagr eet oanyt ermsoft hecont ract
betweent heAl toonaandt hegr oup.Manyr ev enuemanager sconsi dersel ect i
onoft heir
proper tyasanov erfl
owhot el tobeanoppor tuni tyt omaxi mi zeADR, becauset her ooms
request edar eneededandwi lllikelybesol d.Ont heot herhand, somehot els, especi all
yt hose
nearl argerconv ent i
on- typepr oper ti
es, wantt ober egul arl
ysel ect edasanov erflowopt i
onand
routinel ymat cht her atesandameni ti
esof feredbyhosthot el s.Regar dl essoft her eact ionoft he
over flowpr oper ti
est othepr oposednewbusi ness, t
heCVBmay ,ifrequest ed, hel pf indal l
neededsl eepi ngr ooms.I fsuppl ement al roomi ngl ist sar er equi redbyt heov erflowhot els,the
CVBmayassi stt hegr oupi npr epar i
ngt hem.

6.'
Wal
k i
n'r
eser
vat
ion
AGuestwhoar ri
vesatahot
elwit
houta 
reservat
ion i
scall
edas'Walk 
i
n'..
..Hot
elshav
eno
obli
gati
onstoaccommodateguestswhoarri
vewi t
hout 
reser
vat
ion 
whennor oomsare
avai
labl
eforthenight
.
TheWal
kInf
eat
ureal
l
owsy
out
ochecki
nguest
swi
thouthav
ingpr
evi
ousl
ymader
eser
vat
ions.Theset
ypesof
 guest
sar
eknownas"
wal
kins.
"Al
lfeat
uresav
ail
abl
eini
ndi
vi
dual
reser
vat
ionsar
eal
soav
ail
abl
eher
e.
Whencr eati
ngaWalk-
inreserv
ati
onviathe 
WalkIn butt
on( FrontDesk>Arr
ivals 
or 
Reser
vat
ions>Room Pl
an)
,once
youentertheReser
vat
ionscreenandensureallr
equiredfieldshavebeendefinedandaroom numberhasbeen
select
ed,choosi
ng 
OK begi
nsthewalk-i
nprocess.Thesy stem wil
lthenaskyouifyouwouldli
ketochecki
nthe
reserv
ati
on.
I
fyousel
ect
 Yes 
andt
her
eser
vat
ioni
scheckedi
n,t
hest
atusoft
hisr
eser
vat
ionwi
l
ldi
spl
ayasWALKI
N.
I
fyousel
ect
 No 
andthereser
vati
oni
snotcheckedin,
ther
eser
vat
ioni
scr
eat
edbuti
twi
l
lnotbecheckedi
nandi
twi
l
l
hav
eaDUEINstatusrat
herthanaWALKINstatus.

Pr
osOfAccept
ingBooki
ngsOrWal
kIns

 Addit i
onalr ev enue.I fy ourcust omer scanwal kinorbookwi th
youanyt ime, y oumaybeabl etogener at
eaddi t
ional r
ev enue
beyondy ourr egul ar ,expect edcust omerbase.Sol ongasy ou
havet hespaceandr esour cest oaccommodat e,y ou’llbenef i
t
fr
om bei ngf l
exi ble.
 Technol ogyhasmadei teasier.Thankst owebsi tes
l
ike OpenTabl e.com  andot herapps, peoplecanr eser veat able
withy ouatany ti
mef rom any where.Customer slov et his
conv enience.
 Predictabi l
ity.Al thought her eisn’
tnecessar i
lyanypr edictabil
ity
withlast -minut eguest s,reservati
onscant el
lyouhowy ouneedt o
best affedandst ockedatspeci fi
ct i
mes, whichcanhel py out o
planaccor dinglyandmaket hebesti mpressionpossi ble.The
samecanbesai df orbooki ngsofl argerpart
iesaswel l
.
 Betterser vice.Wheny ouknowhowmanycust omer sar egoingto
beshowi ngup, you’ l
lbebet terabletoof fert
hem goodcust omer
servi
ce.Thi scanl eadt oposi ti
vereviewsandwor d-of-mout h.
ConsOfAccept
ingBooki
ngsOrWal
kIns

Now, her
earesomeoft hedisadvantagesofbooki
ngsandwal k
i
ns:
 Reput ati
on.I
fyourgoalistocreateaplacewhere“t
hecoolkids
hangout ”,t
henaccepti
ngwal kinsmightcauseyoutol
ose
credibil
it
ywithyourt
argetcli
entbase.
 Mi x-
ups.Customersmaynotshowupatt heri
ghtt
ime,l
etalone
 therightdat e.Theymayev enbeano- show.Thi sisev enmor e
troublesomewhenanangr yguestdeci dest ocompl ai
nabouta
l
ackofpl anni ngt hatt heywer eatf aultf or .
 Lackoff lexibil
it
y .Bei ngbookedupi nadv ancemi ghtseem likea
goodt hing.Butwhati foneofy ourgr oupswant stostayandchat
fortwohour sinsteadofl eav ingatt heexpect edt ime?Thei rdri
nk
andf oodor derscoul dgener atemor er ev enuef ory ou,butit’
sa
predicament ,especi allyifaddi tional wal k-i
nsandpr e-
booked
guest sshowup, andy ouhav enowher et oputt hem.
 Schedul ingconf l
icts.Youmayencount erchal lengeswi thseating
expect edguest sont i
me, especi al
lyifsomewal k-i
nsorl ar
ger
parti
esst aybehi ndlongert hanant icipat ed.Thi scanf rustr
ate
thosewhobookedi nadv ance.
 Limitations.Accept ingmor er eser vationsmi ghtmeanl osi
ngout
onsal esf rom wal ki
ns.Youcanmi tigat et hisissuewi thsome
planningandbyl eav ingaf ewt ablesopen.Addi t
ionall
y ,
if
somet hingoddhappens, andal l yourr eser vati
onsdeci denott o
showupont hesameday ,i
twi l
l costy oumoney .

Reser
vat
ionHOLDER
Thet erm'reser
vati
on'usedinthecontextofa hot
el,
 
means  t
he 
booki
ng orreservi
ngofaroom
(accommodat i
on)byaguest. 
Reserv
ations l
eadstoreser
vingofapart
icul
arty peofr
oom f
ora
particul
arguestforagivenperi
odoftime.Italsogi
vestheguestthef
ir
stimpr essi
onof
the hotel
.
Pr
osandConsofTaki
ngReser
vat
ions
AdvantagesHotelPoi
ntofvi
ew
•Ithel
pstomanaget hecust
omersthatyougetbynothav
ingt
owor
ryaboutl
i
nesoutt
hedoor
,
orhowt oseatt
hosewaiti
ngforat
able.
•Yourtabl
eswil
lbereser
vedaheadoft
imeandy
ouwi
l
lknow how manypeopl
etoexpect
dur
inganygi
vent
imeperi
od.
•I
tgi
vesy
out
hechancet
oor
gani
zeseat
ingandmaket
hemostoft
hespacey
ouhav
eav
ail
abl
e.
•Guest
scanplanforspecialoccasions.Thosewhowantt
ocelebr
ateanoccasi
onwithyouwil
l
nothavet
owor r
yaboutwhet hertheywillbeablet
ogetatabl
e.Theycanreser
veinadvance
andknowthatt
heirspeci
aldaywi l
lbepleasurabl
eandt
hei
rtabl
ewil
lbereadywhent
heyarri
ve.
•Typi
call
ythosewhomaker eserv
ati
onswillhavel
argerpar
ti
esandwi l
lspendmor
emoney
.
Thi
sgivesyouahi
gherpr
ofi
tmar gi
nandlar
gertipsf
oryourempl
oyees.
Di
sadv
ant
ageshot
elpoi
ntofv
iew
Dependingonhowbookedyoumightget,
itmaybecomemuchtoodi
ff
icul
tforsomepeopl
et o
even dine aty
ourbusi
ness.Thi
s eli
minat
es some cust
omer
sfrom evertryi
ng outyour
rest
aurant.
•Guest
scanr eserveaspotandt
hennotshow up.Thi
smaycausey outohaveemptyseats
wi
thnoonet ofil
lthem.Youmaythenbeover
staf
fedwhichmaycauseyounottobr
ingi
nt he
pr
ofi
tsyouhadexpected.
•Becauseyoumaybel i
evethatyouareallbooked,youcouldbet ur
ningawaypot ent
ialpayi
ng
cust
omer swhowanttomakear eser
vati
on.Youwi l
lthenloseanybusinessthatyoumayhav e
hadfrom t
hereser
vat
ionsofthesepayingcust
omer s.Thi
sdoublelosscouldgravel
yaffecty
our
busi
ness.

7.
.Room assi
gnment
Room Assignmentinvolv
esi dentif
yingandallocati
nganav ai
labl
eroom inaspecif
icr
oom
categoryt
oaguest .•Onthebasisr eservati
oni nf
ormat i
on,speci
fi
croomsandr atesmaybepre-
assignedtotheguest.•Tobestsatisfyguestr equest
,frontdeskagentsmustknowt hedif
fer
ences
betweenroom typesandbecapabl eofquer y i
ngthesy stem t
odetermineeachguestroom’
srate,
occupancystatus,f
urni
shi
ngs, l
ocation,andameni ti
es.•Ty pi
calr
oom stat
usdescr i
pti
ons:
Occupied,
Vacant,On-change,andOut-of-
order..
Hotel r
eser vat
ionsaret oov ar
ied,andinventorytoocompl ex,
todet erminehowr oom assi gnmentshoul dfunct i
onopt i
mallyinthebroader
worki ngsofahot el,butthismuchwedoknow: Manyguest sar eunsatisfi
ed
witht heroomstheyr eceive,andt hattr
anslatesintolowerguestsat i
sfaction
andl essrepeatbusi ness.Room assi gnmenti sacompl extaskt hati
seasyt o
"messup, "andrequi restrainingoff r
ontdeskper sonnelandintegrat
ioninto
thebr oaderoperationofahot el
.Thistakesti
me, andresources.Andwi thout
adoubt ,
mosthot elsar eleav i
ng"moneyont het able"bynotopt i
mally
assigningguestst her i
ghtr oom atchecki n.

Select 
FrontDesk>Room Assignment oruset
heRoom Assi
gnment(Rm Assi
gn)butt
onfrom t
heRoom Planscreen
(Ctrl+F3)toaccesst heRoom Assi
gnmentscr
een.Thi
sopti
onisusedtoassi
gnroom numberseasi
lyandrapi
dly
beforeguestcheck-in.OPERAoffer
sanumberofselect
ioncr
it
eri
athathel
pyoudeter
minewhichreserv
ati
onswi l
l
displ
ayf orroom assignment
.
Wheny
ousel
ectt
heRoom Assi
gnmentopt
iont
hef
oll
owi
ngscr
eeni
sdi
spl
ayed.
WhenyouselecttheRoom Assi
gnment(
Rm Assi
gn)but
tonf
rom t
heRoom Pl
an(
Ctr
l+F3)scr
een,
thef
oll
owi
ng
scr
eeni
sdisplayed.
Whensel ecti
ngt heRoom Assi gnment( Rm Assign)but t
onf rom theRoom Pl an(Ct rl
+F3)screen, OPERAi ni
ti
all
y
carri
esov erandaut opopul atest hearr
ival
Dat eandRoom Ty pei ntotheappropriatesear chfi
elds.Thi
saut omat i
call
y
displ
ay st hereservationsthatar eduet oarri
veforthatdate, f
orthatr oom ty
pe,andf ort henumberofni ghtsfor
whicht her oom numbersel ectedont heRoom Pl anisav ai
lable.Forexampl e,i
nt heRoom Pl anshoul droom 1000be
avail
ablef orarriv
al on01/ 01f or2nights,i
.e.anotherreservati
oni sduet oarri
vef orroom 1000on01/ 03,whenusi ng
theRoom Assi gnmentf uncti
onal i
tyfr
om wi t
hintheRoom Pl an, t
hei nit
ial
default
ingr eservat
ionsdisplayedwil
lbe1
and2ni ghtreservations.Shoul da3ni ghtreserv
ationexistarrivi
ngon01/ 01forther oom type,itwouldnotini
tial
ly
displ
ayasi tcouldnotbeassi gnedt heroom number1000aut omat ical
ly,
theroom numberi salreadyassignedtot he
reservationarri
v i
ngon01/ 03.Wheny ouaccesst heRoom Assi gnmentscr eenfrom theRoom Pl an,t
heMaxNi ghts
numberappear sinthet it
lebar .

Reser
vat
ionSear
chCr
it
eri
a
Thef
oll
owi
ngsear
chcr
it
eri
acanbeent
eredt
osear
chf
orspeci
fi
creser
vat
ions.

Note:
 Def
aultv
aluescanbesetf
orall
ofthefiel
dsandcheckboxesintheSear
chCri
ter
ia,exceptf
ortheDate
andProper
tyfi
elds,
usingt
he 
Confi
gurat
ion>Setup>Scr
eenDesi
gn>Fiel
dandButt
onDef ault
s f
unct
ional
i
ty.

Date.
 Thedatepromptinthi
sfi
eldwi
l
lal
way
sdef
aul
ttot
hecur
rentbusi
nessdat
e.I
fyouwantt
oassi
gnr
oomsf
ora
fut
uredate,
enterthedateher
e.
Name.
 Ent
ert
heguest
'sl
astnameassoci
atedwi
thr
eser
vat
iont
osear
chf
oraspeci
fi
creser
vat
ion
Room Type.
 SelectthedownarrowtodisplaytheRoom Typesl
i
stofv
alues(
e.g.
,del
uxedoubl
e,del
uxeki
ng,
st
andarddouble,etc.)
.Choosearoom t
y pefrom t
heli
st.
Pr
e-Reg.
 Onl
yav
ail
abl
ewhent
he 
Reser
vat
ions>Par
amet
ers>I
nter
netCheckI
n appl
i
cat
ionpar
amet
eri
ssett
o Y 
for
t
hepr
oper
ty.Sel
ectt
ofi
l
tersear
chr
esul
tsbyr
eser
vat
ionst
hathav
ebeenpr
e-checkedi
nov
ert
hei
nter
net
.
Pr
oper
ty.
 Whenthe OPP_
MHT2Mult
i-
Proper
tyCr
ossReser
vat
ions 
add-
onl
i
censei
sact
ive,
youcansel
ectanot
her
pr
oper
tyf
rom t
helistofv
alues.

Gr
oup.
 Ent
eragr
oupnamet
onar
rowt
hesear
chf
orr
eser
vat
ionswi
thaspeci
fi
cgr
ouppr
ofi
l
eat
tached.
Room Feat
ures.
 Searchforall
reser
vati
onsthathav
ethesepar
ti
cul
arr
oom f
eat
uresat
tachedt
othepr
ofi
l
e.Sel
ect
oneormoreroom featur
esf r
om theli
stofv
alues.
Res.Ty
pe.
 Sear
chf
oral
lreser
vat
ionst
hathav
easpeci
fi
creser
vat
iont
ype.Sel
ectar
eser
vat
iont
ypef
rom t
hel
i
stof
val
ues.
Room Class. 
Whenthe 
General>Room Cl
ass appl
icat
ionfunct
ioni
ssetto 
Y,sear
chf
oral
lreser
vat
ionst
hathav
ea
par
ti
cularroom cl
assty
pe.Selectaroom cl
asstypefrom thel
i
stofval
ues.
Bl
ock.
 Sel
ectabl
ockcodet
osear
chf
orr
eser
vat
ionswi
thabl
ockcodeat
tached.Sel
ectf
rom t
hel
i
stofv
alues.
Speci
als.
 Sear
chforallr
eser
vat
ionst
hathav
epar
ti
cul
arspeci
alsat
tachedt
other
eser
vat
ion.
 Sel
ectoneormor
e
speci
alsf
rom thel
istofval
ues.
Smoki
ng.
 Sear
chf orall
reserv
ationsthathaveaspeci
fi
csmoki
ngpr
efer
enceat
tachedt
otheguest
'spr
ofi
l
e. 
Sel
ecta
smoki
ngpref
erencefrom theli
stofvalues.
VI
P. 
Sel
ectthedownarr
owt
odi
spl
ayt
heVI
Pli
stofv
alues(
e.g.
,managementguest
,repeatguest
,et
c.)
.Choosea
VI
Ptypefr
om thel
ist
.

AdvancedSear
chCr
it
eri
a
Selectt
he 
Adv
anced 
but
tont
odi
spl
ayaddi
ti
onal
sear
chcr
it
eri
afi
elds.Thef
oll
owi
ngadv
ancedsear
chf
iel
dsar
e
avail
abl
e.
RateCode.
 Sear
chf
oral
lreser
vat
ionst
hathav
easpeci
fi
crat
ecode.Sel
ectanon-
expi
redr
atecodef
rom t
hel
i
stof
val
ues.
Company
. Ent
eracompanynamet
osear
chf
oral
lreser
vat
ionswi
thaspeci
fi
ccompanypr
ofi
l
eat
tached.
Agent
. 
Ent
eranagentnamet
osear
chf
oral
lreser
vat
ionswi
thaspeci
fi
cagentpr
ofi
l
eat
tached.
ETAFrom.
 Ent
erat
imetosear
chforr
eserv
ati
onst
hathav
easpeci
fi
cest
imat
edar
ri
val
timenot
edont
her
eser
vat
ion.
Thi
sti
medispl
aysi
nthepr
opert
y'
sti
mef or
mat.
ETATo. 
Ent
erati
metosearchforr
eser
vat
ionst
hathaveaspeci
fi
cesti
matedar
ri
val
timenot
edont
her
eser
vat
ion.
Thi
sti
medispl
aysint
heproper
ty'
sti
meformat(
shouldbel
essthanorequal
toETAFrom)
.
Part
y. 
Whenthe 
Reser
vati
on>Par
ty 
appl
i
cat
ionf
unct
ioni
ssett
o Y,
ent
erapar
tynamet
osear
chf
oral
lreser
vat
ions
wit
haspecif
icpart
yat
tached.
MarketCode.
 Sear
chf
oral
lreser
vat
ionst
hathav
easpeci
fi
cmar
ketcode.Sel
ectamar
ketcodef
rom t
hel
i
stof
val
ues.
Nights.
 Searchf
oral
lreserv
ati
onsthathaveaspeci
fi
cnumberofni
ghts.Whent
heRoom Assi
gnmentscreenis
accessedfrom t
heRoom Plan(Ctr
l+F3)scr
eenbyusingt
he 
Rm Assi
gn but
tont
henumberent
eredi
nthisfiel
dmay
notexceedtheMaxNi ghtsshownintheti
tl
ebar.
Assi
gnedRooms.
 Sel
ectt
hischeckboxt
odi
spl
ayr
oomst
hatar
eassi
gnedt
oguest
s.Thi
scheckboxi
snotsel
ect
ed
bydefaul
t.
ChangeofRoom Ty petoChar  
ge.Whent he 
Reservati
on>Room TypetoChar ge 
applicat
ionparamet eri
ssetto Y,
OPERAi mplementstheaddit
ionoft RTC 
he  f
iel
dont heReservat
ionscreen.Byusingthisfi
elditispossibl
etohave
thereser
vat
ionbeinventor
iedononer oom type,butchargedasifi
twasanot herroom type(theroom typespecif
ied
i
nt RTC 
he  f
iel
d).Whenyoumov eaguest'sreser
vationtoaroom whichhasadi ff
erentroom type,apromptappear s:
"
Room t y
pehasbeenchangedt o<new_room_ t
ype>.Doy ouwanttochangeRTCt o<new_ r
oom_ type>?"RespondYes
t
oconti
nuewit
hthemov eandchanget
heRTCt othenewr oom t
ype(Yesisthedefaul
t)
.RespondNotoconti
nue
wi
ththemovewit
houtchangi
ngtheRTCf r
om whatappearsontheReservat
ionscr
een.Thi
sfeatur
eisavai
l
ableonl
y
i
ftheRTContheReser
vati
onscreenmatchest
heroom typeshownont hereser
vat
ionpri
ortothemove.
UnassignedRooms. 
Sel
ectt
hischeckboxt
odi
spl
ayr
oomst
hatar
enotassi
gnedt
oguest
s.Thi
scheckboxi
s
sel
ectedbydefaul
t.
Member
shi
pTy
pe.
 Sel
ectt
hedownar
rowt
ochooset
hemember
shi
pty
pet
osear
ch.
Membershi
pLevel
. 
Wheny ouhav
eselecteda Membershi
pType,y
oumayalsochooseamember
shi
plev
el,
orl
evel
s,
t
hatar
eassoci
atedwit
hthatmembershiptypeonwhichyouwishtosear
ch.

Di
spl
ayOnl
yFi
elds
Thefoll
owi
ngdispl
ay-
onlyi
nformati
onisshown,asav
ail
abl
e,f
orthereser
vat
ionrecordt
hati
shi
ghl
i
ght
ed.(
These
fi
eldsar
erepl
acedbytheadvancedsearchf
iel
dswhenthe 
Advanced 
butt
onisselect
ed.
)

Company
. Di
spl
aysaspeci
fi
ccompanypr
ofi
l
eassoci
atedwi
tht
hesel
ect
edr
eser
vat
ion.
Agent
. 
Displ
ayst
rav
elagentnameassoci
atedwi
thsel
ect
edr
eser
vat
ion.
Feat
ures.
 Di
spl
aysspeci
fi
croom f
eat
uresassoci
atedwi
tht
hesel
ect
edr
eser
vat
ionorpr
ofi
l
e.
Gr
oup.
 Di
spl
aysgr
ouppr
ofi
l
eassoci
atedwi
tht
hesel
ect
edr
eser
vat
ion.
Source.
 Whenthe 
Prof
il
es>Sour
ce 
appl
i
cat
ionf
unct
ioni
ssett
o Y,
displ
ayssour
cepr
ofi
l
eassoci
atedwi
tht
he
sel
ected r
eser
vati
on.
Speci
als.
 Speci
alsassoci
atedwi
tht
her
eser
vat
ion.
Par
ty.
 Di
spl
ayst
hepar
tyt
her
eser
vat
ioni
sassoci
atedt
o.
Pref
er ences. 
Displaystheprefer
encesassoci atedwiththesel
ectedr eservat
ion.(TheFl oorpref
erenceandSmoking
pref
erence, i
fany ,
associatedwiththeguest '
spr of
il
eareshowni nbluet y
peint hel owerpartoftheRoom
Assignmentscr een.TheFl oorandSmoki ngprefer
encesassociatedwiththeguest 'sprofil
e,i
fany,areal
soshownon
theRoom Assi gnmentLi stGrid[see Room AssignmentListGri
d,below]thatappear swheny ouselect
the 
Assi gn 
button.)Doublecli
cki nthefiel
dtov i
ewallofthepreferencesinadi splayonlyfiel
dwhenmor ethanone
pref
erenceexi sts.

Note: 
Ifpr
eferencesofanypreferencegroupareassoci at
edwi ththeguestpr
ofi
le,r
egardl
essofwhet
hert
hey
ar
eal soassociatedwi
ththereservati
on,t Pr
he  eferences 
indicat
orlampappearsinthel
owerpartoft
heRoom
Assignmentscreen.Sel
ectthi
sl ampt oseethe Prefer
ences associat
edwitht
hisguest'
sprofi
l
e.)

Pr
efer
redRoom.
 Di
spl
ayst
hepr
efer
redr
oom numberassoci
atedwi
tht
hesel
ect
edr
eser
vat
ionorpr
ofi
l
e.

Room Assi
gnmentGr
id
Note:
 Asyouhi
ghl
ighteachreser
vat
ionrecor
dint
heRoom Assi
gnmentgr
id,
ther
eser
vat
ionconf
ir
mat
ion
numberappear
sinthescreenti
tl
ebar.
TheRoomsAssi
gnmentgr
iddi
spl
ayst
hef
oll
owi
ngcol
umns.
X. AnXinthi
scolumnindi
cat
esthatt
her eser
vati
onhasbeensel
ect
edf
oraf
unct
iont
hatcanbeappl
i
edt
omul
ti
ple
reserv
ati
ons,suchaswhenyousel
ectthe CheckIn 
but
ton.

HKSt atus. 
Housekeepi
ngstatusoftheassignedroom. 
Colorcodeist
hesameasi susedont heHousekeepi
ng
screen.Avail
abl
ewhent Assi
he  gnedRooms  checkboxi
sselectedandthedat
einthe Date 
sear
chfi
eldisequal
to
thecurrentbusi
nessdateorthecurrentbusi
nessdateplus1.TheHKSt at
usisnotavail
ablewhent
he Unassi
gned
Rooms  checkboxissel
ected.

Note:
 WhenUsi
ngCheckedOutandDueOutsearchcri
ter
ia,thesear
chquerywillconsi
dert
heot
hercr
it
eri
a
sel
ect
edsuchasClean,
Dir
ty,
etc.
,andonl
ydi
splayroomst hatmeetall
condit
ions.

Room.
 Cur
rent
lyassi
gnedr
oom number
.
Oncertainscr
eensthatdispl
ayroom numbersforsel
ect
ionwheny ouar
eassigni
ngar oom (e.g.
,theRoom Pl
an
scr
een,Room Assignmentscreenandt heAv
ailabl
eRoom Searchscr
een),
thedefaul
troom displ
aysequenceisuser
def
inablethr
oughthe Reserv
ati
ons>Room DisplayOr
der 
appli
cati
onset
ti
ng:

 Ift
he 
Reserv
ati
ons>Room Di
spl
ayOr
der
 appl
i
cat
ionset
ti
ng= 
Ascendi
ng,
thenr
oomsar
eassi
gned
l
owestnumbert
ohighestnumber
.
 Ifthe Reservat
ions>Room Displ
ayOrder
 appl
icat
ionset t
ing= Backt oBackAscending and
displ
ayingand/ orper
formingroom assi
gnments,OPERAf i
rstlooksatther oomswhi charesupposedt
o
checkout ,bycheckoutdat e,
fort
hesamedat easthear r
ivaldateofar eservat
ion.Roomsthatare
comingoutofanOOO/ OOSr oom condi
ti
onarenotconsideredf orbacktobackr oom assi
gnment.
 Ifthe Reservat
ions>Room Displ
ayOrder
 appl
icat
ionset t
ing= Backt oBackDescending and
displ
ayingand/ orper
formingroom assi
gnments,OPERAf i
rstlooksatther oomswhi charesupposedt
o
checkout ,bycheckoutdat e,
fort
hesamedat easthear r
ivaldateofar eservat
ion.Roomsthatare
comingoutofanOOO/ OOSr oom condi
ti
onarenotconsideredf orbacktobackr oom assi
gnment.
 I
fthe 
Reservat
ions>Room Displ
ayOr
der
 appl
i
cat
ionset
ti
ng= 
Descendi
ng,
thenr
oomsar
e
assi
gnedhighestnumbertolowestnumber
.
 Ift
he 
Reservati
ons>Room DisplayOr
der 
appl
i
cati
onsett
ing= 
Displ
aySequence,
thenroomsar
e
displ
ayedand/
orassignedusingthesequencenumbersetf
oreachr
oom inRoom Confi
gur
ation
(see 
Room Confi
gurati
on 
fordetai
ls)
.
 I
fthe 
Reservat
ions>Room Di
spl
ayOrder 
applicati
onsett
ing= LeastUsedAscendi
ng 
thentheroom
numbersor t
ing,
from lowestr
oom numbertohighestroom number,isbasedonthenumberofti
mest he
room hasbeenoccupi ed;
roomswithalowernumberoft imesoccupiedaresort
edbefor
eroomswi t
ha
highernumberoftimesoccupied.
 Ift
he Reservati
ons>Room DisplayOrder appli
cati
onsett
ing= LeastUsedDescendi
ng 
thent
he
r
oom numbersor t
ing,f
rom hi
ghestroom numbert olowestr
oom number ,i
sbasedonthenumberof
t
imestheroom hasbeenoccupied; r
oomswi t
hal owernumberoft i
mesoccupiedaresort
edbefor
e
r
oomswi t
hahi ghernumberoftimesoccupi ed.
I
naddit
ion,
whentheRoom Displ
ayOr
deri
s Backt
oBackAscendi
ng 
or 
Backt
oBackDescendi
ng,
thef
oll
owi
ngr
ules
det
ermi
nethel
ist
ingsequence:
1. Roomst hathaveagapbet ween2r eser
vati
onst hatper
fect
lymat chesthearr
ival
andl engt
hofst
ay
ofthesel
ectedreservat
ion(i
.e.
,thedepartur
eoft heearli
err
eservat
ion=ar r
ival
oftheselected
reser
vat
ionandt hedepart
ureoft hesel
ectedreservati
on=arri
valofar eser
vati
onforalaterdate)
.
2. Roomst hathaveanearl
i
erreser
vat
ionthati
sdueoutont
hedateofarr
ival
oftheselect
ed
reser
vat
ionandhavenofutur
ereserv
ati
onsarri
vi
ngaf
tert
hedepar
tur
eoftheselect
edreservat
ion.
3. Roomst hathaveanear
lierreservat
iont hati
sdueoutonthedat
eofarri
val
oftheselect
ed
reserv
ati
onandalsohaveafuturereservati
on(s)arr
ivi
ngaft
ert
hedepar
tur
eoftheselect
edreserv
ati
on.
I
ft her
earemult
ipl
eroomsint hi
sgroup,t hoseroomswi l
lbeor
der
edbythenumberofday sbet
ween
 t
hedepar
tur
edateofthesel
ect
edreser
vati
onsandar
ri
val
oft
hef
utur
ereser
vat
iondescendi
ng(
i.
e.,
r
oomswiththel
ongestgapdi
spl
ayedfi
rst
).
4. Allot
herroomsareor
deredbyt
henumberofdayssi
ncet hedueoutdateofthel
atestr
eser
vati
on
(pr
iort
othearr
ival
dat
eofthesel
ect
edreser
vat
ion)i
ndescendingor
der(i
.e.
,roomswiththel
ongest
gapshowfir
st)
.
Theserul
esensurethatt
hesequencedi
spl
aystheroomsleastl
i
kel
ytoresulti
nanoccupancygapfir
st.I
fagap
cannotbeavoi
ded,thenroomswit
hthel
ongestgapareshownnextbecauselongergapscanbef
il
ledbyagreat
er
combinat
ionofreserv
ati
ons.
Whent he OPV_ <v ersi
onnumber >OPERAVacat ionOwner shi
p li
censei sactive,the Reservat
ions>Room Or der
Preferencef orUni t
s applicationset t
ingwor ksi nconjunctionwi t
hthe Reser vations>Room Di splayOrder applicati
on
setti
ngt odet erminei fUni ts(room t ypeswi t
hr otati
on)shoul ddisplaybef or
eoraf t
ernon- uni
trooms.If RoomsWi
  th
PointsFirst i
ssel ectedf ort he Reserv at
ions>Room Or derPreferencef orUnits appli
cat i
onsetting,OPERAwi l
lf i
rst
displayther oom t ypeswi thRot ati
onPoi ntsfi
rstandt hesewillbefoll
owedbyt hoser oomswi thoutRot at
ionPoi nts
definedint heor derseti nt he Reser vati
ons>Room Di splayOrder appli
cat i
onset ti
ng.IfRoomsWi
  t
hPoi nt
sLast  
is
selectedfort he Reser vations>Room Or derPr eferencef orUnits 
applicationsetting,OPERAwi l
l f
ir
stdisplayrooms
withoutRot ationPoi ntsint heor dersetintheRoom Di spl
ayOrderappl icati
onset ti
ngf ol
lowedt henbyt hoser oom
typeswi thRot ati
onPoi nts.
The Room fi
eldisedi
table;youmaytypear oom numberinthi
sfiel
dandsel
ectt
he Assi
gn but
tont
odi r
ect
lyassi
gn
thatroom numbertother eserv
ati
on.Aft
erausersuccessful
lyassi
gnsther
oom number,t
henextreser
vat
ionli
sted
onthegridwillaut
omaticallybehi
ghli
ghtedandcanbeedi t
ednext.
I
ft heroom numbery ouent
erisanindivi
dual
room el
ementbelongingtoacomponentr oom, youwil
lbe
prompt "
ed Room <number>ispartofacomponentroom.Doy ouwantt ocont
inue?" 
Repl
y Yes t
oassigntheroom
youselectedor 
No  t
ochooseanotherroom.(Thedefaul
tis 
No.)
 Avai
labl
ewhent he 
General>Component
Rooms  appli
cat
ionfunct
ionissetto 
Y.(TheComponentRoom pr omptmaybehi ddenatyourpropert
y.See Popup
Blockers f
ordet
ails.
)

Not
e: 
Ift
he 
Room and 
Room Type 
fi
eldshav
eayel
l
owbackgr
ound,ther
oom i
sanelementofacomponent
r
oom.Componentroom f
unct
ional
i
tyisavai
l
abl
ewhent
he 
General
>ComponentRooms appl
i
cat
ionf
uncti
on
i
ssetto 
Y.
Note: 
Whenthe Reserv
ations>DoNotMov eRoom  appli
cat
ionfuncti
onissett
o Y 
aroom maybesett oDo
NotMov e(
usingthe DNM  checkboxontheReservati
onscreen).Unt
ilt
heguesthascheckedin,
theroom
numbermaynotbechangedi fthi
sist
hecase.The Room f
iel
dbackgroundwil
lbeshowni nredand
the 
Unassi
gn butt
onwi l
lbedi sabl
ed.
Not
e: 
Whent he 
OPV_<ver
sionnumber>OPERAVacat i
onOwner shipSyst
em l
icensecodeisact
iveanda
r
oom numberismanuall
ytypedi
nthatisnotthef
ir
stuniti
nrotat
ion,t
hentheRotati
onRoom Overri
depr
ompt
wi
ll
displ
ayforareasonastowhythatroom wassel
ected(See 
Rotati
onRoom Ov er
ri
de 
fordet
ail
s).

Room Ty
pe.
 Room t
ypef
rom t
her
eser
vat
ion.
Name.  Fullnameont hereserv
ati
on.A*(aster
isks)i
sdisplayedbythenameoft heguestift
hereserv
ati
oni sbei
ng
sharedwi thanot herguest.Hover
ingthemouseont he*,i
nt hecolumntit
le,di
splaysabubblemessaget hatshows
thatcli
ckingt he*wi l
lSortbyShares.Sor
ti
ngbyShar esgroupsthesharestogether,butst
il
ll
ist
sthereservati
onsi
n
alphabeticalorder.Thefollowi
ngisanexampleofhowr eservati
onsareli
stedregularl
yandthendispl
ayedaf t
er
select
ingt oSor tbyShares:
Whent heRoom Assignmentscr
eenisf
irstdisplayed,
allofthereser
vati
onsforthatdayaresort
edinalphabet
ical
orderbythel
astname, f
ir
stnameoftheguestassoci atedtothereserv
ati
on.asdisplayedbel
ow.Inthi
sexampl e,
 
B,
Reservat
ion 
i
ssharingwith 
G,Reser
vat
ion and E,Reservat
ion i
sshari
ngwith 
I,Reservati
on.
Bycl
i
cki
ngont
he*(
ast
eri
sk)i
ntheNamecol
umn,
ther
eser
vat
ionswi
l
lbesor
tedbyshar
e.

Thereservat
ionsarest i
lll
i
stedinalphabeticalorderbyguest
'sl
astname, f
ir
stname,buttheshar
ereservat
ionshave
beengroupedt ogetheri
nt hegri
dtodi st
inguishthosewhoaresharing.(
Thisisusef
ulforseei
ngspecial
request
sfor
bothoftheguest s,
ratherthanj
ustforoneoft hem.)Thewords 
Shar edWit
h<name> appearinbl
uetextatthebot
tom
ofthescreenwhenashar edreserv
ationishi ghl
ighted.
AltName.
 Whent he 
General
>Alter
nateName f
uncti
onissett
o Y,multi
ple-byt
echaract
erset
smaybeusedt oent
er
namesinlanguagesthatr
equir
eextended-
byt
e(forexampl
e,Chinese)
.Iftheprof
il
eincl
udesadoubl
e-by
tename,i
t
appear
sinthisfi
eld.
ETA.
 Ar
ri
val
timef
rom t
her
eser
vat
ion.
Rooms. 
Numberofroomsbookedonther
eser
vati
on.Thi
scolumnisnotdi
spl
ayedwhenthe 
Reser
vat
ions>Room
Li
mitPerReser
vat
ion appl
i
cat
ionset
ti
ngi
ssett
o 1 
andthe 
Reser
vati
on>Shar
es appl
i
cat
ionf
uncti
oni
ssetto N.
Depar
tur
e. 
Cur
rentdepar
tur
edat
eont
her
eser
vat
ion.
Adul
t.
 Numberofadul
tsont
her
eser
vat
ion.
Chi
ld.
 Numberofchi
l
drenont
her
eser
vat
ion.
Gr
oup/
Company
. Thegr
oupand/
orcompanyassoci
atedwi
tht
hisr
eser
vat
ion.
Par
ty.
 Whent
he 
Reser
vat
ion>Par
ty 
appl
i
cat
ionf
unct
ioni
ssett
o Y,
thepar
tyt
hatt
her
eser
vat
ionbel
ongst
o.
LastRoom.
 Di
spl
ayst
hel
astr
oom occupi
edaty
ourpr
oper
ty(
ifar
epeat
edpr
ofi
l
e).
Rat
eCode.
 Rat
ecodespeci
fi
edf
ort
her
equest
edr
oom.
Rat
eAmount
. 
Room r
atespeci
fi
edf
ort
her
equest
edr
oom.
Note:
 I
fthe 
Rat
es>Mul
tiCur
rency 
appl
i
cat
ionpar
ameteri
ssetto Y andr
atecodesar
econf
igur
edi
nvar
ious
cur
renci
es,t
herat
eamountdispl
ayedi
sbasedonthecur
rencyoftherat
ecode.

But
tons
Not
e: 
Functi
onbut
tonsar
eav
ail
abl
e,asappr
opr
iat
e,onl
ywhenr
eser
vat
ionsar
edi
spl
ayedi
nthesear
ch
r
esul
tsgri
d.
Note:
 I
ndicatorlampsappearinthebot
tom por
ti
onoft
hescr
een.Tov
iewwhatt
hei
ndi
cat
orl
ampsr
epr
esent
,
r
efert
ot he I
ndicatorLamps 
help.

All 
.Selectsallofthereserv
ati
onst hataredispl
ayedintheRoom Assi gnmentGr i
d.Whenal lrecordsareselected,
selectingthe Auto but
tonwill
automat i
call
yassignroomst oalloft
hesel ectedrecor
ds.Andsel ecti
ngthe Check
In 
but tonwithallrecordssel
ected,wil
lcheckallthereserv
ati
onsin.Butwi thall
therecordsselected,
the Exchange,  
Assign,
 Unassi
gn, Prof
il
e,and Resv.butt
onswill
stil
lfuncti
onbasedont hefi
rstreservat
ionselected
orhi ghli
ghtedintheRoom Assi gnmentGr i
d.

 
None.De-
sel
ect
sanyr
eser
vat
iont
hati
ssel
ect
edi
ntheRoom Assi
gnmentGr
id.
Exchange.
 Avai
lablewhenthe 
Reservati
ons>Exchange/Reall
ocateRooms  appli
cati
onpar ameterissett
o Y andt
he
userhasbeengr ant
edthe 
Reservat
ions>Exchange/Real
locate 
userpermission,sel
ectthebuttonto
Exchange/
Reallocater
ooms.Butinorderforthebuttontobeavail
able,
atleastoner eserv
ation,t
hathasar oom
numberassigned,mustbeselect
ed.See Exchange/Real
locateRooms fordet ai
l
s.
Assign. 
Selectt
he Assign 
butt
ontoassi gnasi ngl
er eser
vation.Byselectingthe Assign 
butt
on,ordoubleclicki
ngon
theguestname, alistofavai
l
ableroomsmat chingt hecr
it
er i
aspecifi
edi sdisplayedintheRoomsLi stscreen.When
assi
gningar oom toaShar eReser
v ati
onwithdi f
ferentarr
ivalanddepar turedates,theroom wi
l
l beassignedt oall
of
thereservati
onsintheshareaccor
di ngtotheirarri
valanddepar tur
edat es.See Room AssignmentListGrid,below.

Not
e: I
fther
ear emulti
pler
oomsont hereser
vat
iont
hatyouar
etr
yingtoassi
gnroomsf
or,
themult
ipl
erooms
wi
llspli
tsothatoneroom canbeassignedatat
ime.I
ftheaut
oassigni
sstar
ted,
all
oft
hemult
ipl
eroom
r
eservati
onswillbeski
ppedover
.
Not e: 
The RestrictNegotiatedUnit s 
Owner shipGr oupAppl icationParameter
,av ai
l
abl ewhen
the OPV_ <versionnumber >OPERAVacat ionOwner shi
pSy stem li
censecodeisact ive,restr
ictsuserspre-
blockingunitsat tachedtoacont ractt hatisi na" Negotiated"st at
us.OPERAonl yallowsuser stochecki n
reservati
onst oauni tt
hatismar kedas" Act ual"
.Ifacont ractisnotmar kedas" Actual"andauserei thert
ries
toei t
herpre-blockorchecki ntotheuni t,OPERApr ompt s,
 "UnitXXXhasast atusofNegot i
ati
ngandt her
efore
cannotbesel ected",where"XXX"i ndicatest her oom/ unitnumber .The Rest
ri
ctionf orNonCont r
acted
Units Owner shipGr oupApplicati
onPar amet ercanbeov erwri
t t
enwhenauseri sgr ant edthe "OVERRI DENON-
CONTRACTEDRESTRI CTION"  OVOS_ MI SCgr oupper mission.
Not e:
 The Rest ri
cti
onf orNonCont ractedUni t
s OwnershipGr oupAppl i
cat
ionPar amet er,availablewhen
the OPV_ <versionnumber >OPERAVacat ionOwner shipSy stem  l
icensecodei sact i
v e,wi l
lonlyal l
owaunit
thatisattachedt oacont ractwithan“ Actual”stat
ustobeassi gned( pre-
blocked)pr iortochecki n.OPERAwi l
l
onlyallowauni tthatisattachedt oacont ractwithan“ Act
ual ”statustochecki nar eser v ati
oncheckedi n.I
fa
unitisnotat t
achedt oacont r
actandausert ri
estoeitherpr e-bl
ockorchecki nar eser vationtot hisUni
t,
OPERApr ompt s,"
UnitXXXi snotattachedt oacont ractandt hereforecannotbesel ect ed",wher e"XXX"
i
ndicatest her oom number .The Restri
cti
onf orNonCont r
act edUni ts 
Owner shi
pGr oupAppl icati
on
Paramet ercanbeov erwri
t t
enwhenauseri sgrantedthe "
OVERRI DENEGOTI ATED
RESTRI CTION"  
OVOS_ MI SCgr oupper mission.

Unassi
gn.
 Unassi
gnt
hehi
ghl
i
ght
edr
eser
vat
ion'
sroom number
.

Note:
 Whenthe 
Reservat
ions>DoNotMoveRoom appli
cat
ionfuncti
onissett
o Y 
aroom maybesettoDo
NotMove(usingthe 
DNM  checkboxont
heReser
vati
onscreen).Unt
ilt
heguesthascheckedi
n,t
heroom
numbermaynotbechangedi
fthi
sist Room 
hecase.The  fi
eldbackgr
oundwi
l
lbeshowni
n r
ed 
and
the 
Unassi
gn 
but
tonwil
lbedi
sabl
ed.
Note: 
Ifthehi
ghli
ghtedreser
vationissharingwit
hanotherguesty
ouarepromptedwhetheryouwishtobreak
theshare.Repl
y Yes 
tobreaktheshar e.TheShareConfi
rmati
onscreendi
spl
aysshowingtheshareisbr
oken.
Regardlessofwhetheryouselect 
Close or 
OK f
rom t
heShareConfir
mati
onscreent
oreturntotheRoom
Assignmentscreen,theshar
ei sbroken.

Auto.
 Aut
omati
cal
lyassignorunassi
gnroomstospeci
fi
creserv
ati
ons.Sel
ectt
hisbut
tont
odi
spl
ayt
heAut
omat
ic
Room Assi
gnmentscreen.See 
Automat
icRoom Assi
gnment 
fordet
ail
s.
Profil
e. 
Vieworedittheprof
il
efort
hehi
ghl
i
ght
edr
eser
vat
ion.Sel
ect
ingt
he 
Prof
il
e but
tonbr
ingsupt
hePr
ofi
l
e
screenattachedt
ot hereser
vati
on.
Resv
. Vi
eworedi
tthehi
ghl
i
ght
edr
eser
vat
ion.Sel
ect
ingt
he 
Resv
. but
tonbr
ingsupt
heReser
vat
ionscr
een.
CheckIn.
 Checkinthehighl
i
ghtedreser
v at
ion.Selecti
ngthe CheckIn 
buttonbringsupt
hePaymentMet
hodscreen,
unl
essmor ethanoneReservati
onisselected,i
nor dertocheckinthereservat
ionyousel
ect
ed. 
Ift
her
eser
vat
ionhas
mult
ipl
erooms, t
her eser
vat
ionwil
lspli
t,sooner oom canbecheckedi natat i
me.
Whenmoret
hanonereservati
oni
ssel
ect
edandt
he 
CheckI
n but
toni
ssel
ect
ed,
theCheckI
nAl
lscr
eeni
sdi
spl
ayed
(
See 
CheckI
nAll
 
fordetai
l
s) .

Note: 
Whenthe 
Cashier
ing>Dir
ectBi
llAuthorizati
onsandSettl
ement appl
icationparameteri
ssetto 
Y anda
dir
ectbil
lpay
menttypeisatt
achedtother eservat
ion,
thenaDirectBi
l
l aut
horizationwil
lbeperf
ormedwhen
the 
CheckIn 
but
tonisselect
ed.See 
DirectBil
l Aut
hori
zati
onsandSettl
ement s fordet
ail
s.

Room Assi
gnmentLi
stGr
id
Highl
ightthereservat
iontowhi chyouwi
sht oassignaroom ont heRoom Assi
gnmentscreenandselect
the 
Assign but
tontodi spl
aytheRoom Assi gnmentListgri
d.Cleanroomsaredispl
ayedbydefaul
t.(
Inspect
edr
ooms
aredispl
ayedifthe RoomsManagement >InspectedStatus 
applicat
ionf
uncti
onissett
o Y).
 Uset
hecheckboxest
o
i
ncluderoomswi t
hot herhousekeepi
ngstatusesinthedisplay
.
Hi
ghl
ightt
heroom youwisht
oassignt
ot her
eser
vat
ionhi
ghli
ght
edont heRoom Assi
gnmentscr
een.Sel
ect
t
he 
OK but
tontoassignt
heroom andr
eturnt
otheRoom Assi
gnmentscreen.
RoomsAssi
gnmentLi
stSear
chCr
it
eri
a
Uset
heRoom Assi
gnmentLi
stsear
chcr
it
eri
afi
eldst
onar
rowy
oursear
chf
orr
oomst
odi
spl
ayi
nthegr
id.
Dat
e. 
Thear
ri
val
dat
esel
ect
edont
heRoom Assi
gnmentscr
eendi
spl
aysher
ebydef
aul
t.Thi
sfi
eldmaynotbeedi
ted.
Ni
ght
s. 
Numberofr
oom ni
ght
srequi
redt
obeassi
gned,
asspeci
fi
edi
nt Ni
he  ght
s f
iel
dint
her
eser
vat
ion.
Room Class.
 Vi
sibl
ewhenthe 
General>Room Class 
appl
icat
ionfunct
ionis f
unct
ionissett
o Y.Sear
chf
oral
l
avai
l
ableroomswi t
haspecif
icroom class.Sel
ectoneormoreroom classesfr
om theli
stofval
ues.
Room Type.
 Searchf
orall
avai
l
ableroomswithaspecif
icr
oom ty
pe.Bydef
ault
,theroom t
ypeassoci
atedwi
tht
he
guest
'sr
eservat
ionappear
shere.Sel
ectoneormoreroom t
ypesfr
om t
heli
stofvalues.
Floor
. 
Selectoneormorefl
oorsfrom t
heli
stofval
uestodispl
ayt
her
oomsont
hosef
loor Fl
s.The  oor
 f
iel
ddef
aul
ts
tothefl
oorprefer
ence(
s),
ifany,
specif
iedontheguestpr
ofil
e.

Note: 
Whenasingl
enumer i
cf l
oorisspeci f
iedint
he 
Floor 
fi
eld,whet
herthefloornumberismanuall
yentered
orautomati
cal
l
ypopulatedbydef aultf
rom theguest
'sprof
il
e,thesear
chwi l
lidenti
fyav
ail
abl
er oomsont hat
fl
oorandonallnumeri
call
yhigherfloors.Forexampl
e,if3isenter
edinthe 
Floor f
iel
d,t
hesearchwil
lidenti
fy
avai
labl
eroomsonfloors3,4,5,andsoon.

Whenmul tipl
efloor
sareent eredi
nt hef
ield,onl
yroomsconfi
gur
edwi t
ht hosespeci
fi
edfl
oor swil
lbe
displayed.Thedisplayorderiskeyedonthe Room col
umn(whichiscontroll
edbythe 
Reser
v ati
ons>Room
DisplayOr der 
appli
cati
onset t
ing)
.Howev er,
userscansor
tthesearchresult
sby Fl
oor 
bycl
ickingon
the Floor 
columnheader .

Smoking. 
Sear
chforal
lroomsthathaveaspeci
fi
csmoki
ngpref
erence.
 Bydefaul
t,t
hesmoki
ngpref
erence,i
fany
,
associ
atedwit
htheguest'
spr
ofil
edispl
aysher
e.Youmaysel
ectasmoki ngpr
efer
encefr
om t
heli
stofvalues.
Features.
 Sear
chf
oral
lroomst
hathav
ethi
spar
ti
cul
arr
oom f
eat
ures.Sel
ectoneormor
eroom f
eat
uresf
rom t
hel
i
st
ofvalues.
C/OTime. 
Fiel
donlydisplay
swhenthe DueOut 
checkboxismar ked.Thi
sall
owsforal
lther
oomswi thadueout
st
atustodi
splaybefor
et heti
meenter
edi nt
hefiel
d. 
Thisal
lowsf ort
hoseroomstobereser
vedforincomi
ngguests.
 
Forexample,i
fthecheckoutti
mefortheproper
tyissetf
or12:00pm andthatt
imeisent
eredint
he C/OTime 
fi
eld,
al
lroomsthathav
eal at
echeckoutti
mef or1:
00pm wil
lnotdispl
aywhent hesear
chi
scompl
ete.Ther
efor
e,t
hose
l
atecheckoutt
imeroomscan'tbereser
vedforguest
scomi nginthatday
.

Note: 
The 
C/OTime 
fi
eldmustbe 
Scr
eenPai
nted 
ont
heReser
vat
ionDet
ail
sorMor
eFi
eldsscr
eent
obe
avai
labl
eforuseont
heReserv
ati
onsscr
een.

FOSt
atusCheckBoxes
Note:
 Whent DueOut
he   
and/ or CheckedOut  
FOSt atuscheckbox( es)areselected,thesearchr et
urnsONLY
r
oomshav i
ngamat chi
ngFOst atus,subjecttoanyothersearchopt i
onsy oumayhav echosen.Forexample,i
f
youselectt DueOut
he   FOSt atuscheckboxwi t
hnoRoom St atusopt i
ons, yoursearchwi l
lretur
nallDueOut
r
ooms.I fyouselectthe DueOut  FOStatuscheckboxandt Di
he  r
t y
 Room St atuscheckbox, y
oursearchwil
l
r
eturnonlythoseDueOutr oomst hatar
eDi rt
y.Byleavi
ngbot hoftheFOSt atuscheckboxesunsel ect
ed,al
l
r
ooms, subjectt
oanyot hersear chopt i
ony oumayhav echosen, arereturned,incl
udingDueOutandChecked
Outrooms.

DueOut
. 
Sel
ectt
hischeckboxt
odi
spl
ayal
lroomsdepar
ti
ngt
oday
.

Note:
 Whent he Reservat
ions>Room DisplayOrder
 appli
cat
ionsett
ingi
ssetto 
BacktoBack
Ascending or 
BacktoBackDescendi ng,thesearchresul
tswil
lincl
udedueoutreser
vat
ionsr
egar
dlessof
whetherthe DueOut opti
onisselect
ed.
Note: C/
OTi me fi
el donlydisplayswhent DueOut
he   checkboxi smar ked.Thisall
owsf orall
theroomswi tha
dueoutst atustodi spl
aybef oretheti
meent eredi
nthef i
eld. 
Thisall
owsf ort
hoser oomst obeassignedfor
i
ncomi ngreservations. Forexampl e,
ift
hecheckoutt i
mef orthepropertyissetfor12: 00pm andthatti
mei s
enteredinthe C/OTi me fi
eld,all
roomst hathavealatecheckoutti
mef or1:00pm willnotdisplaywhent he
searchiscompl ete. Therefore,t
hoselat
echeckoutt i
mer oomscan' tber eser
vedforr eservati
onscomi ngin
thatday.

CheckedOut
. 
Sel
ectt
hischeckboxt
odi
spl
ayal
lroomst
hatar
eassoci
ateswi
thr
eser
vat
ionst
hathav
echeckedout
.

Room St
atusCheckBoxes
Note:  Whenoneormor eoft heRoom St atuscheckbox(es)areselected,thesearchretur
nsONLYr ooms
mat chingt heselectedroom st at
us(es),subjectt
oanyot hersearchoptionsyoumayhav echosen.For
exampl e,i
fyousel ectthe Dir
ty 
Room St at
uscheckboxwi thnoFOSt atusoptions,yoursearchwi l
lretur
nall
Dirt
yr ooms.I fyousel ectthe DueOut FOSt atuscheckboxandt he Dir
ty Room Statuscheckbox, yoursear
ch
will
r eturnonlythoseDi rtyroomst hathaveaDueOutFOSt atus.Byleavingal
l t
heRoom St atuscheckboxes
unsel ected,al
lrooms, subjecttoanyot hersearchoptionyoumayhav echosen, areret
urned,regardlessof
room st atus.

I
nspected.
 Sel
ectt
hischeckboxtodi
spl
ayallr
oomswi t
haninspect
edstat
us.Thi
scheckboxi
sdi
spl
ayedi
f
t
he RoomsManagement >Inspect
edSt
atus 
appl
icat
ionf
unct
ionissett
o Y.
Pi
ckup.
 Sel
ectthischeckboxtodispl
ayal
lroomswit
hpi
ckupst
atus.Thi
scheckboxi
sdi
spl
ayedi
fthe 
Rooms
Management>PickupStatus 
appl
i
cationf
uncti
oni
ssett
o Y.
Cl
ean.
 Sel
ectt
hischeckboxt
odi
spl
ayal
lcl
eanr
oomsav
ail
abl
eforassi
gnment
.
Di
rt
y. 
Sel
ectt
hischeckboxt
odi
spl
ayal
lroomsav
ail
abl
eforassi
gnmenthav
ingadi
rt
yst
atus.
OutofServi
ce.
 Selectthi
scheckboxtodispl
ayal
lout
-of-
serv
icerooms.Theoutofser
vicer
easoni
sdi spl
ayedin
t
he Remarks 
columni nthegri
d.Thi
scheckboxisdi
splayedi
fthe RoomsManagement>OutofSer
vice appl
icat
ion
funct
ioni
ssetto Y.
OutofOrder.
 Sel
ectt
hischeckboxt
odispl
ayall
out-
of-
orderrooms.Theoutofor
derr
easoni
sdisplay
edin
t
he Remarks 
columninthegri
d.Thi
scheckboxisdi
spl
ayedifthe 
RoomsManagement>OutofOrder 
appl
i
cat
ion
f
unct
ioni
ssett
o Y.

Not
e:  OutofOr
The  der  OutofSer
and  vice 
checkboxeswi
l
l onl
ybeavai
labl
eifauserhast
her
equi
redRooms
Management
>OOOViewandRoomsManagement >OOSViewpermissi
onsgrant
ed.

Note: 
Whensear chingonaf ut
uredate,all
Room St atuscheckboxesexceptfor
 OutofServ i
ce and Outof
Order 
areunav ail
able.Bydefaul
t,
 OutofOr der
 and OutofServi
ce ar
euncheckedandthedi splaywi l
lnot
i
ncluder oomst hatareoutoforderoroutofser viceatanypointduri
ngtheguest'
sstay.SelectOutof
 
Servi
ce and/orOutofOr
  der 
toincl
uder oomst hatareschedul
edt obeoutoforderoroutofser v i
ceduri
ngthe
guest'
sst ay
.Iftheroom isoutoforderoroutofser v
iceontheguest'sar
ri
valdate,
theoutofor der/
outof
servi
cest at
uswi ll
showi ntheHKSt atuscolumn.

Exampl
es:
 I
nspect
ed/
CleanRooms: 
Ifbotharecheckedt
hegr
idwi
l
ldi
spl
ayei
theroft
het
wo. 
IfnoCl
ean
Roomsar
efoundi
twil
lret
urnI
nspectedroomsonly.

 I
nspect
ed/
Clean/
Dir
tyRooms:
 I
fnoi
nspect
edr
oomsar
efound,
thegr
idwi
l
ldi
spl
ayCl
eanandDi
rt
y
Rooms.

 Inspect
ed/
Clean/
Dirt
y/OutofSer
vice:
 I
fnoDi
rt
yRoomsar
efound,
thegr
idwi
l
ldi
spl
ayI
nspect
ed,
Cl
eanandOutofServi
cerooms.

 Inspected/Cl
ean/
Dir
ty/OutofServ
ice/
OutofOrder
: 
IfnoOutofSer
viceorOutofOr
derr
oomsar
e
f
ound,
thegr i
dwi l
ldi
spl
ayal
lInspect
ed,Cl
eanandDir
tyRooms.

 DueOut/Dir
ty:
 I
fDueoutissel
ectedal
ongwithDir
ty,
thegri
dwouldshowal
lroomsthatar
edue
outwi
thDi
rt
yStatus.Thet
imethattheguesti
ssupposedtocheckouti
salsodi
spl
ayedi
ntheStat
us
col
umnnextt
otheDueOutst at
us.

 CheckedOutandOutofServ
ice/OutofOrder
: 
IfCheckedOutandOutofSer
vicei
ssel
ect
edt
he
gr
idwoul
dshowallroomst
hatarecheckedoutandOutofSer vi
ce.

 Inspected/
Clean/
Dirt
y/OutofServi
ce/OutofOrder
/Pi
ckupRooms: 
IfnoCl
eanorOutofSer
vice
r
oomsf
ound, t
hegridwoulddi
splayI
nspected,Di
rt
y,OutofOr
derandPi
ckupRooms.

Mi
scel
laneousSear
chCheckBoxes
Incl
udePseudoRooms.
 Sel
ectthi
scheckboxtoi
ncludepseudoroomsint
hesear
chr
esul
ts.Thi
scheckboxi
s
avai
labl
eonl
ywhennoroom typesar
especi
fi
edinthe Room Ty
pe f
iel
d.
ConnectingRooms.
 Sel
ectt
hischeckboxtodispl
ayonl
yroomst hatareconnect
ingrooms.Highli
ghtaconnecti
ng
room int
hesearchr
esul
tstodispl
ayali
stoftheroomsitconnect
swi t
hinbluetexti
nthelowerleftcor
nerofthe
screen.
Room Condi
ti
ons.
 Av
ail
abl
ewhenthe  RoomsManagement >Room Condit
ions appl
i
cati
onf
unct
ionissett
o Y.Sel
ect
thi
scheckboxtoi
ncl
uderoomshavingar oom condi
ti
onassi
gned(incl
udi
ngt hosewit
haroom condi
ti
onthati
s
fl
agged"DoNotDi
spl
ayinRoom Assignment"
).
LongTerm. Avail
ablewhent he 
OPV_ <ver
sionnumber>OPERAVacati
onOwnershi
pSyst
em li
censecodeisacti
ve
andthenightsvalueenter
edf or
 Reserv
ations>LongTer
m Ni
ght
s appl
i
cat
ionset
ti
ngismetorexceeded,
selectt
o
di
splayLongTer m uni
tsintheRoom Assignment
Negoti
ati
ng.
 Avai
labl
ewhenthe OPV_<v er
sionnumber>OPERAVacati
onOwnershi
pSystem 
li
censecodei
sact
ive
andthe 
Ownershi
p>Restri
ctNegoti
atedUni t
s appl
i
cat
ionpar
amet
erissett
o Y,
incl
uder
oomsthathavea
Negoti
ati
ngcontr
actatt
achedtoiti
nt heli
st.
Non-Cont
ract
. 
Availabl
ewhent he 
OPV_<ver
sionnumber>OPERAVacati
onOwnershi
pSy stem l
icensecodeisacti
ve
andthe 
Ownership>Restr
ictRoomsWithoutAContract
 appl
i
cat
ionf
unct
ioni
ssetto 
Y,selectt
odi spl
ayuni
tsthatdo
nothaveacontr
actat t
achedtothem.
OwnerOnl yUni
ts.
 Avai
labl
ewhenthe OPV_<v
ersionnumber>OPERAVacationOwnershi
pSy st
em li
censecodeis
act
ive,sel
ectt
hischeckboxtodi
splayowneronlyuni
ts,
i.
e.thoseunit
snoti
ncl
udedintheRentalpr
ogram.Thisi
sthe
onl
yt i
meOwnerOnl yUnitswi
l
lbedisplay
edwithi
nthesearchresul
tsfr
om t
heAvai
labl
eRoomsSear chscreen.
Rent alUni
ts.
 Av
ail
abl
ewhenthe 
OPV_<ver
sionnumber>OPERAVacati
onOwnershipSy
stem l
i
censecodeisact
ive,
selectthi
scheckboxtodi
spl
aythoser
oom numbersthathav
eacont
ractagai
nstt
hem t
hathavebeendef
inedasa
rentalunit
s.
Forecast.
 Avail
ablewhent he OPV_ <versionnumber >OPERAVacat i
onOwner shipSy st
em  l
i
censecodeisacti
veand
the 
Owner ship>ForecastRot ati
onPoi nts 
applicat
ionfuncti
onissetto 
Y,sel
ectingt hecheckboxcausesav ail
able
roomst obesor tedbasedont heforecastedrot at
ionpoint
supt otheperi
odend, orasdef inedbywhen
the 
Owner ship>ForecastFixedLengt h appli
cationparameteri
ssetto Y 
andthev aluesetbyt he 
Owner
ship>Forecast
RotationxDay sintheFut ure appl
icati
onset t
ingwher existhenumberofday sf orecastedbey ondt
heperi
odend.I f
fi
rstroom isnotselected,thenitwillbeloggedasanov err
ide.
PerfectFit
. Avai
lablewhenthe 
OPV_ <v
ersionnumber >OPERAVacat i
onOwner shipSystem l
i
censecodeisacti
ve
andt he 
Owner ship>For
ecastRotat
ionPoints 
appli
cati
onf unct
ionissetto 
Y,selecti
ngthecheckboxwill
addan
additi
onalfil
tert
ot heexi
sti
ngsearchcrit
eriat
hatwill
returnonl
yt hoseroomsthathav eexact
ly 
Y ni
ght
sfreeunt
ilt
he
nextreservati
onandi faperf
ectfi
troom isnotfound,theRoom NotFoundi sdisplay
ed.

Room Assi
gnmentLi
stGr
id
Abov
ethegr
id,
thef
oll
owi
ngdi
spl
ayonl
yfi
eldsappear
.
Descr
ipt
ion.
 Room t
ypedescr
ipt
ionf
ort
hehi
ghl
i
ght
edr
oom number
.
Preferr
edRoom.  
Pref
err
edr
oom numberassoci
atedwit
ht her
eser
v at
ion(ort
heguestpr
ofi
l
eat
tachedt
ot he
reserv
ation)hi
ghl
ight
edont
heRoom Assi
gnmentscreen).Thi
sfi
eldonlyappear
sift
herei
sapr
eferr
edroom number
.
Thegr
idcont
ainst
hef
oll
owi
ngi
nfor
mat
ionf
oreachr
oom.
X.
 An 
X i
nthi
scol
umni
ndi
cat
est
hatt
her
oom numberi
ssel
ect
edf
ort
hecur
rentr
eser
vat
ion.
Room.
 Room number
sav
ail
abl
eforassi
gnment
.
Oncertainscr
eensthatdispl
ayroom numbersforsel
ect
ionwheny ouar
eassigni
ngar oom (e.g.
,theRoom Pl
an
scr
een,Room Assignmentscreenandt heAv
ailabl
eRoom Searchscr
een),
thedefaul
troom displ
aysequenceisuser
def
inablethr
oughthe Reserv
ati
ons>Room DisplayOr
der 
appli
cati
onset
ti
ng:

 Ift
he 
Reserv
ati
ons>Room Di
spl
ayOr
der
 appl
i
cat
ionset
ti
ng= 
Ascendi
ng,
thenr
oomsar
eassi
gned
l
owestnumbert
ohighestnumber
.
 Ifthe Reservat
ions>Room Displ
ayOrder
 appl
icat
ionset t
ing= Backt oBackAscending and
displ
ayingand/ orper
formingroom assi
gnments,OPERAf i
rstlooksatther oomswhi charesupposedt
o
checkout ,bycheckoutdat e,
fort
hesamedat easthear r
ivaldateofar eservat
ion.Roomsthatare
comingoutofanOOO/ OOSr oom condi
ti
onarenotconsideredf orbacktobackr oom assi
gnment.
 Ifthe Reservat
ions>Room Displ
ayOrder
 appl
icat
ionset t
ing= Backt oBackDescending and
displ
ayingand/ orper
formingroom assi
gnments,OPERAf i
rstlooksatther oomswhi charesupposedt
o
checkout ,bycheckoutdat e,
fort
hesamedat easthear r
ivaldateofar eservat
ion.Roomsthatare
comingoutofanOOO/ OOSr oom condi
ti
onarenotconsideredf orbacktobackr oom assi
gnment.
 I
fthe 
Reservat
ions>Room Displ
ayOr
der
 appl
i
cat
ionset
ti
ng= 
Descendi
ng,
thenr
oomsar
e
assi
gnedhighestnumbertolowestnumber
.
 Ift
he 
Reservati
ons>Room DisplayOr
der 
appl
i
cati
onsett
ing= 
Displ
aySequence,
thenroomsar
e
displ
ayedand/
orassignedusingthesequencenumbersetf
oreachr
oom inRoom Confi
gur
ation
(see 
Room Confi
gurati
on 
fordetai
ls)
.
 Ift
he 
Reservat
ions>Room Di
spl
ayOrder 
applicati
onsett
ing= LeastUsedAscendi
ng 
thentheroom
numbersorti
ng,f
rom lowestr
oom numbertohighestroom number,isbasedonthenumberofti
mest he
room hasbeenoccupied;
roomswithalowernumberoft imesoccupiedaresort
edbefor
eroomswi t
ha
 hi
ghernumberoft
imesoccupi
ed.
 Ift
he Reservati
ons>Room DisplayOrder appli
cati
onsett
ing= LeastUsedDescendi
ng 
thent
he
r
oom numbersor t
ing,f
rom hi
ghestroom numbert olowestr
oom number ,i
sbasedonthenumberof
t
imestheroom hasbeenoccupied; r
oomswi t
hal owernumberoft i
mesoccupiedaresort
edbefor
e
r
oomswi t
hahi ghernumberoftimesoccupi ed.
I
naddit
ion,
whentheRoom Displ
ayOr
deri
s Backt
oBackAscendi
ng 
or 
Backt
oBackDescendi
ng,
thef
oll
owi
ngr
ules
det
ermi
nethel
ist
ingsequence:
1. Roomst hathaveagapbet ween2r eser
vati
onst hatper
fect
lymat chesthearr
ival
andl engt
hofst
ay
ofthesel
ectedreservat
ion(i
.e.
,thedepartur
eoft heearli
err
eservat
ion=ar r
ival
oftheselected
reser
vat
ionandt hedepart
ureoft hesel
ectedreservati
on=arri
valofar eser
vati
onforalaterdate)
.
2. Roomst hathaveanearl
i
erreser
vat
ionthati
sdueoutont
hedateofarr
ival
oftheselect
ed
reser
vat
ionandhavenofutur
ereserv
ati
onsarri
vi
ngaf
tert
hedepar
tur
eoftheselect
edreservat
ion.
3. Roomst hathaveanearlierr eservat
iont hati
sdueoutont hedateofarr
ival
oftheselect
ed
reserv
ati
onandal sohaveaf uturer eservation(
s)arr
ivi
ngaf t
erthedepart
ureoftheselectedr
eservat
ion.
I
ft her
earemul t
ipler
oomsi nt hisgr oup,thoseroomswi l
lbeor der
edbyt henumberofday sbet
ween
thedepart
uredat eofthesel
ect edr eservati
onsandar r
ivalofthefutur
ereserv
ationdescendi
ng(i
.e.,
roomswi t
hthelongestgapdi splay edfir
st )
.
4. Allot
herroomsareor
deredbyt
henumberofdayssi
ncet hedueoutdateofthel
atestr
eser
vati
on
(pr
iort
othearr
ival
dat
eofthesel
ect
edreser
vat
ion)i
ndescendingor
der(i
.e.
,roomswiththel
ongest
gapshowfir
st)
.
Theserul
esensurethatt
hesequencedi
spl
aystheroomsleastl
i
kel
ytoresulti
nanoccupancygapfir
st.I
fagap
cannotbeavoi
ded,thenroomswit
hthel
ongestgapareshownnextbecauselongergapscanbef
il
ledbyagreat
er
combinat
ionofreserv
ati
ons.
Whent he OPV_ <v ersi
onnumber >OPERAVacat ionOwner shi
p li
censei sactive,the Reservat
ions>Room Or der
Preferencef orUni t
s applicationset t
ingwor ksi nconjunctionwi t
hthe Reser vations>Room Di splayOrder applicati
on
setti
ngt odet erminei fUni ts(room t ypeswi t
hr otati
on)shoul ddisplaybef or
eoraf t
ernon- uni
trooms.If RoomsWi
  th
PointsFirst i
ssel ectedf ort he Reserv at
ions>Room Or derPreferencef orUnits appli
cat i
onsetting,OPERAwi l
lf i
rst
displayther oom t ypeswi thRot ati
onPoi ntsfi
rstandt hesewillbefoll
owedbyt hoser oomswi thoutRot at
ionPoi nts
definedint heor derseti nt he Reser vati
ons>Room Di splayOrder appli
cat i
onset ti
ng.IfRoomsWi
  t
hPoi nt
sLast  
is
selectedfort he Reser vations>Room Or derPr eferencef orUnits 
applicationsetting,OPERAwi l
l f
ir
stdisplayrooms
withoutRot ationPoi ntsint heor dersetintheRoom Di spl
ayOrderappl icati
onset ti
ngf ol
lowedt henbyt hoser oom
typeswi thRot ati
onPoi nts.

Note:
 I
fthe Reserv
at i
on>Room Displ
ayOr der
 appl
i
cati
onsett
ingissetto 
LeastUsedAscendi
ng 
or 
Least
UsedDescendi ng,andpseudor oomsareincl
udedint ch 
hesear (
Incl
udePseudoRooms issel
ect
ed),pseudo
roomswillappearafteral
lotherroom t
ypesinthei
rdefi
neddi
splaysequence.

Ifani
mageoft hi
sroom i
sav
ail
abl
eforv
iewi
ngi
tisdi
spl
ayedwheny
oucl
i
ckt
her
oom number
.(See 
Room Pi
ctur
e
andDescr
ipt
ion,bel
ow.)

Not
e:I
fthe 
Room and 
Room Type f
iel
dshaveayell
owbackgr
ound,t
heroom i
sanelementofacomponent
r
oom.Componentroomsfunct
ionali
tyi
savai
labl
ewhenthe 
General
>ComponentRooms appl
i
cat
ionf
uncti
on
i
ssett
o Y.

Room Ty
pe.
 Room t
ypeofther
oom number
.Ifani
mageofthi
sr oom t
ypeisav
ail
abl
eforv
iewi
ngi
tisdi
spl
ayed
whenyoucl
i
cktheroom t
ype.( Room Pi
See  ctur
eandDescr
ipt
ion,bel
ow.)
O/R.
 Vi
siblewhenthe OPV_<ver
sionnumber
> OPERAVacat
ionOwnershi
pSyst
em li
censecodeisact
ive,
thi
s
col
umndi spl
ays"O"ifthi
sisanowner-
onl
yroom,oran"
R"isthi
sroom i
spar
toftherent
alpr
ogram.
HKStat
us.
 Housekeepi
ngst
atusoft
heroom.Thecolor
sforthehousekeepi
ngstat
uswi
ll
bethesameaswhen
vi
ewi
ngthecurr
entstat
usvi
a RoomsManagement>Housekeepi
ng>Housekeepi
ngManagement
.
FO.
 Fr
ontof
fi
cest
atusoft
her
oom (
VAC=Vacant
,orOCC=Occupi
ed)
.
Status. 
Reserv
ati
onst
atus(DueOutorCheckedOut
).I
fthedepar
turei
st oday'
sdate, t
hestatusi
ndicateswhethert
he
guesthasdepar t
ed(
checkedout
)orwhetherort
heguesthasnotcheckedouty et(dueout).Whenthest at
usofthe
reservat
ionisDueOut
,thenthet
imethatt
heguesti
stocheckoutisdisplayedherealso,
rightaf
tertheDueOut .

Mi n.Rate.
 Vi
sibl
ewhenthe 
OPV_ <v
er si
onnumber > OPERAVacationOwnershipSy
stem l
i
censecodei
sacti
ve,thi
s
columni spopulat
edi
ftheuniti
sar entalandaMinimum RateRestri
cti
onhasbeenconfi
gured.Themi
nimum r
ate
restri
cti
onamountwill
bepopulatedandt hebackgroundwil
lbedisplay
edin 
red.
Fl
oor
. 
Floornumberoft
her
oom numberdi
spl
ayed.
Featur
es.
 Room f
eatur
esfort
her oom.Fi
l
ter
ingbyf
eat
urescanmakei
tmucheasi
erandf
ast
ert
ofi
ndar
oom
sui
tabl
eforaguest'
sspeci
alwishes.
Remar
ks.
 Remar
kscani
ncl
ude:

 I
nformat
ionaboutdiscr epantrooms.Forexample,Sl
eepi
fthehousekeepi
ngstat
usisoccupi
ed
andthefr
ontdeskstatusindicatesthatther
oom isvacantorSki
pift
hehousekeepingst
atusi
svacantand
thef
rontdeskst
atusindicatest hatt
heroom isoccupi
ed.

 I
nfor
mationaboutroomsthathaveaspeci
alhousekeepi
ngassi
gnment.Forexample,
TWNorTRI
,
whi
chmayindi
catetohousekeepi
ngthatt
heroom needstobeprepar
edinaspecialway.

Not
e: 
Theconnecti
ngroom'
slampdi
spl
aysi
nbl
uet
oident
if
yal
loft
her
oomst
hatt
hehi
ghl
i
ght
ed
r
oom i
sconnectedwit
h.

Room Pi
ctur
eandDescr
ipt
ion
Cli
ckinthe Room or
 Room Ty
pe 
col
umnt
odi
spl
ayasepar
atewi
ndowt
hati
ncl
udesapi
ctur
eandadescr
ipt
ionoft
he
room orroom ty
pe.
Pl
aci
ngaRoom OnHol
dandTaki
ngaRoom Of
fHol
d
Ifthe 
FrontDesk>Hol dRooms  applicati
onf uncti
onissetto Y,theRoom Assignmentscr eenmaybeusedt oplace
rooms" onhold"forasetper i
od( f
rom 1t o1440mi nutes[24hour s]
)orforanunli
mitedt i
me,dependingont heHOLD
condit
ioncodeconf i
guration.(See  Room Condi ti
onCodes  f
ordetail
sonHOLDcondi t
ioncodeconf i
gurat
ion.)Whi l
ea
room isonhol d,i
tmaynotbeassi gnedbyuser sotherthantheuserwhopl acedtheroom onhol d(aspecial
permissionisrequir
edt ot akear oom of fholdifi
twaspl acedonhol dbyanotheruser).Whentheholdperiodexpi r
es,
theroom isaut omati
callytakenof fhold.Ther oom isalsoautomat i
cal
lytakenoffholdifyoucheckaguesti ntothe
room beforetheholdper iodel apses.  Which,ifany,oftheHOLDcondi ti
oncodesconf iguredf
oryourpropertyyou
maysel ecti
sdet erminedbyt heusergr oup(s)towhi chyoubelong. 
Thisf eat
uremi ghtbeusedi nascenar i
osuchast hef ol
lowing.Assumey ouar eassigni
ngr oomst oagr oupoff our
arri
vingguest swhowantadj oi
ningr ooms.Ify
ourpr opertyhassev eral
agentsmaki ngroom assi gnments
simultaneously,i
tmi ghtbediff
icultorimpossibl
et owor kfastenought oassignthedesiredf ourroomst othe
reservati
onsy ouar ehandli
ng.Youcoul d,however,placethef ourroomsy ouwantint oaHOLDcondi ti
onf or
,say,
threemi nut
es.Theny ou(andonl yyou)canselectthoser oomsf orthereservat
ionstowhi chy oumakingr oom
assignment s.Afterthreeminutes,ifyouhavenotassi gnedther oomsy ouplacedonhol d,theythenbecomeav ail
abl
e
t
oot
heragent
s.
Toplacearoom orroomsonhol
d,mar
kan 
X i
nt X 
he  column(
s)oftheroomsyouwisht
oplaceonhol
d.Sel
ect
the 
HoldRoom butt
on.TheHol
dRoomsscr
eenappears.Theti
tl
ebarshowsthenumber
(s)ofther
oom(s)y
ouhav
e
chosentohol
d.

Pr
ovi
det
hef
oll
owi
ngi
nfor
mat
ionandsel
ectt
he 
OK 
but
ton.
HoldReason.
 Sel
ectthedownarrowandchosetheHOLDcondi t
ioncodethatappl
ies.(
Onlythosecondi
ti
oncodes
assi
gnedtoyourusergroupappeari
ntheli
st.
)Thenumberofmi nut
esthatthehol
dwi l
lrest
ri
ctassi
gnmentofthe
room(s)i
sshowntot heri
ghtofthef
iel
d."
Unli
mited"appear
sift
hereisnoti
mel i
mitonthehold.
Comments. 
Anydefaul
tcomment sconfi
gur
edf ortheHOLDconditi
oncodeappearher
e.Youmayedi
tthi
sfi
eld.(
For
exampl
e,y
oumi ghtaddyouri
nit
ial
sornamef orreferencebyot
heragent
swhowi l
lbeabl
etoseet
hecomment sin
t Remar
he  ks col
umnont heRoom Assignmentscreen.)
Oncearoom hasbeenpl
acedonhold,
the 
HoldRoom but
tont
oggl
estot
he 
Unhold 
butt
on.Tot
aket
her
oom of
fhol
d
bef
oret
heholdperiodel
apses,
markan X 
i
nt X 
he  col
umnandsel
ectt
he 
Unhol
d but
ton.

Not
e: 
Placi
ngar
oom onhol
ddoesnotpreventther
oom f
rom bei
ngst
atusedOutofOr
derorOutofSer
vice
(
RoomsManagement>OutofOrder
/Ser
v i
ce).

Assi
gni
ng/
Unassi
gni
ngRoom t
oShar
ingReser
vat
ion
Wheny
oudi
spl
aytheRoom Assi
gnmentscr
eentoassi
gnorunassi
gnaroom t
oaguestwhoi
sshar
ing,
OPERA
pr
ompt
swit
ht "
hemessage,
 Guest<name>i
sshari
ng.Doyouwanttomove<name>al
so?"
 I
fyourespond 
No,t
heguestisbr
okenf r
om t
heshar
eandassi
gnedtot
hesel
ectedroom.
The 
ShareConfi
rmati
onscr
een 
fortheguestappear
ssoyoucanv
ali
datet
heshar
edetai
ls.

 I
fyourespond Yes,
theShar
ingGuestscr
eenappears,al
l
owingy
outosel
ectt
heshar
erswhowi
l
l
al
sobeassi
gned/unassi
gnedtothi
sroom.Bydefaul
t,al
lshar
ersar
esel
ect
ed.

Sel
ectt
he 
OK 
but
tont
oassi
gn/
unassi
gnt
her
oom y
ouhav
echosen.I
fyouun-
sel
ectoneormor
eshar
ers,
those
sharerswillbebrokenf
rom t
heshareandtheroom assi
gn/
unassi
gnwi
l
lnotappl
ytot
hem.The 
Shar
eConf
ir
mat
ion
screen appearssoyoucanvali
dat
ethesharedetai
l
s.

Aut
omat
ical
lyAssi
gnorUnassi
gnRooms
Wit
htheAutof
unct
ion,
OPERAal l
owsyoutoaut
omati
cal
lyassi
gn(orun-assi
gn)al
lreser
vat
ionsf
oraspeci
fi
eddat
e
andbasedonv
ari
ouscri
ter
iasuchasar
ri
valdat
e,r
oom t
ype,r
oom feat
ures,et
c.
Select 
Aut
o todi
spl
aytheAut
omati
cRoom Assignmentscreen.Fil
li
nthefi
eldsy
ouwi shtousetofi
lt
erroom
assignmentsorun-
assi
gnment
sandsel
ectthe 
Start
 but
ton. 
See Automat
icRoom Assignment
 f
ordetai
l
s.

CheckI
n
Tocheckinar eservat
ion,hi
ghl
i
ghtt
her
eser
vat
ioni
ntheExpect
edAr
ri
val
sli
st,
andsel
ect
 Check-
in.The 
Pay
ment
Methodscreen appears.

Ifyouwanttoaccepttheroom numberassi
gnedbyt
hesyst
em,sel
ect
 OK.I
fyouwantt
ochangether
oom number
assignedbythesyst
em, cli
ckt
hedropdownar r
owandsel
ectar
oom numberfr
om t
he 
Avai
l
ableRoom Sear
chscr
een.
Wheny ouar
edone,cl
ick OK.
Ifaroom condit
ionexi
stsf
ortheroom thatt
heguesti sbei
ngcheckedi
nt o,
thenamessagepr omptisdi
spl
ayedthat
stat
es "
Thisroom hasacondit
ionof<room condit
ion>.Doyouwishtoconti
nue?"
 Sel
ect
 Yes 
tocont
inuewit
hthe
check-i
norselect 
No t
ochooseanotherroom fort
heguest.

Not
es:

Alistofavai
l
ablerooms( cl
eanori
nspect
ed)oft
herequest
edr
oom t
ypeappear
sinthelowerpartoft
he
PaymentMet hodscreen.Amessagenoti
fi
esyouift
herear
enoav
ail
abl
ecleanori
nspectedroomsofthe
appropri
ater
oom type.

Whenauserassignsar oom throught Pay

he  mentMethod screen,andselectsaroom t
ypethatdi
ff
ersfr
om
theori
ginal
room t
ypeoft hereservat
ion,
thi
spromptwil
ldisplay“Room Ty pechangedt
oXXX.Doy ouwantt o
conti
nue?"Whenselect
ingYES, theroom t
ypechangewil
lbet reat
edasaf reeupgr
adeandtheuserwil
lnotbe
promptedwit Room Ty
h“ pehasbeenchangedt oXXX.Doy ouwantt ochangeRTCt oCLK?”TheRTCand
Room Rateonthereser
v ati
onwi l
lbesavedwit
htheori
ginalvalues.

TheAssi
gnVirt
ual
Numberdi
alogboxmayappear.Formor ei
nfor
mationonvir
tualnumber
s,see 
Vir
tual
NumbersDur
ingCheckI
n.ACheck-
inSuccessf
ulnot
if
icat
ionappear
s,andthereserv
ati
oni
scheckedin.
Whent he 
OPV_<v
ersi
onnumber >OPERAVacat i
onOwner shipSystem li
censecodeisact
iveandaroom t
ype
i
smanual l
yty
pedinthatisnott
hefi
rstuni
tinrot
ati
on,thentheRotati
onRoom Ov err
idepr
omptwill
displ
ayfor
areasonastowhythatroom wassel
ected(See 
Rotat
ionRoom Ov err
ide 
fordetai
l
s).

The Restri
ctNegotiat
edUni ts OwnershipGroupApplicati
onParameter,avai
labl
ewhenthe OPV_ <versi
on
number >OPERAVacat i
onOwner shipSy st
em li
censecodei sact
ive,
restr
ict
suserspre-
blockingunits
att
achedt oacontractthatisina“ Negotiat
ed”stat
us.OPERAonl yall
owsuser stocheckinreservati
onstoa
uni
tt hati
smar kedas“Actual ”
.Ifacont r
actisnotmar kedas“Act
ual”andausereithert
ri
est oeitherpre-
block
orchecki ntot
heuni t
,OPERApr ompt s,
 “
UnitXXXhasast at
usofNegotiati
ngandtheref
orecannotbe
sel
ect ed”
,where“XXX”indicatesther oom/unitnumber .

Busi
nessBl
ockRoom Assi
gnment

Not
e: 
Def
aul
tval
uescanbesetf
orall
oft hefi
eldsandcheckboxes,exceptStat
ussect
ion,
usi
ng
t
he 
Confi
gur
ati
on>Set
up>Scr
eenDesign>Fiel
dandButtonDefault
s f
unctional
it
y.

I
fthestat
usofaroom bl
ocki
sel
ast
ic,
theusercanbor
rowr
oomsf
rom ar
oom t
ypet
hathasnotor
igi
nal
l
ybeenset
uponthebusi
nessbl
ock.
Withi
nei
thertheReser
vat
ionort
heGr oupRoomingl
istscreenwhenatt
emptingt
ocreat
ear eser
vati
onandselect
ing
aroom t
ypethathasnoroomsremainingornev
erhadanyr oomsall
ott
ed,t
heusercanselectBorrowf r
om Bl
ockor
HouseAvail
abil
it
y.Whenborr
owingf
rom HouseAvail
abil
it
y,agri
ddispl
ayswitht
heavai
lableroom types.
Whenborrowingt
headdi
ti
onal
roomsf
rom av
ail
abi
l
ity
,OPERAcheckst
hatt
her
oom t
ypehasanassoci
atedr
ate
codeat
tached.
Nor
mal
over
booki
ngcont
rol
satbot
htheHouseandt
heRoom t
ypel
evel
wil
lremai
nexact
lyt
hesame.
Assumingt
hataddi
tional
roomswer
etakenf
rom HouseAv
ail
abi
l
ity
,thenumberofr
oomsal
l
ott
edt
othebl
ocki
s
updat
edappropr
iat
ely.