ATTITUDE AND ITS IMPLEMENTATION TO THE PROFESSIONALISM OF SERVICE IN HOTEL INDUSTRY

In the service sector and wider hospitality industry, a person with a good attitude is a pleasure to be
around and that's good for your customers and co-workers alike.

As such, having a positive, enthusiastic, cheerful and generous outlook on life will translate into
someone who cares about their team, listens to instructions from leaders and is able to communicate
with customers with professionalism."Attitude can be empowering, you are deciding how things are
going to be and how you respond to the world," Ms McFarlane noted.

"Life can be tough, but you can bring everyone else down or make the most of the opportunities in
which you are provided."Attitude changes must come from the individual.

There is a common saying that a "bad attitude is like a flat tyre, if you don't change it you won't get
anywhere." This is certainly true, but as Ms McFarlane explained, it isn't always easy to take a different
direction."That's why employers want it - they know how hard it is to change. Managers can't change
attitude, it has to be a personal choice," she summarised.

Attitude isn't a subject, but a wider teaching tool where students can learn about what is required in the
hospitality industry and how they can ensure they are developing well. Through ongoing feedback with
industry professionals, supervisors, lecturers and mentors, we can help to shape a good working attitude
and identify relevant strengths and weaknesses.

The hospitality industry is a vast and diverse sector that provides services to people who are away from
their homes. The sector is highly competitive, and customers have high expectations for quality service.
Therefore, it is essential for hotels to focus on their attitude and implementation as the key to success.
In this essay, we will discuss the importance of hotel attitude and its impact on customer satisfaction, as
well as the role of implementation in the successful running of a hotel.

let us consider the importance of attitude in the hospitality industry. Attitude refers to the way in which
hotel employees approach their work and interact with customers. A positive attitude can have a
significant impact on customer satisfaction and can help to build a strong reputation for the hotel. On
the other hand, a negative attitude can lead to negative reviews, decreased customer loyalty, and a
decline in business.

Hotel employees are the face of the hotel, and their attitudes can greatly affect the customer's
experience. If an employee greets a customer with a smile and is willing to go the extra mile to provide
excellent service, the customer is more likely to have a positive experience and recommend the hotel to
others. On the other hand, if an employee is rude or uninterested in providing good service, the
customer is more likely to leave the hotel with a negative impression. This highlights the importance of
ensuring that hotel employees have a positive attitude towards their work and the customers they
serve.

In addition to affecting customer satisfaction, a positive attitude can also improve employee morale and
job satisfaction. Employees who feel valued and appreciated are more likely to be motivated and
engaged in their work, leading to better performance and higher productivity. This, in turn, can have a
positive impact on the hotel's bottom line.
While attitude is crucial, it is not enough to ensure success in the hospitality industry. Implementation is
also an essential factor. Implementation refers to the practical steps taken to put plans and ideas into
action. In the context of the hospitality industry, this includes the processes and systems used to provide
excellent service to customers.

The successful running of a hotel requires careful planning and effective implementation. For example, a
hotel may have a policy of providing excellent service to customers, but if the systems and processes in
place are not effective, this policy will not be implemented effectively. This can lead to confusion and
mistakes, resulting in poor service and negative customer experiences.

Effective implementation requires clear communication and proper training of hotel employees.
Employees should be trained on the hotel's policies, procedures, and systems to ensure that they have a
clear understanding of how to provide excellent service to customers. This training should be ongoing
and updated regularly to ensure that employees remain up-to-date with the latest developments in the
hospitality industry.

In conclusion, attitude and implementation are two crucial factors that can greatly impact the success of
a hotel in the hospitality industry. A positive attitude among hotel employees can improve customer
satisfaction and employee morale, while effective implementation of policies and systems can enhance
the hotel's ability to provide excellent service. Hotels that focus on both of these factors are more likely
to succeed in this highly competitive industry and provide customers with memorable and satisfying
experiences.

Professionalism of service in the hotel is an important factor in providing good customer satisfaction,
and is essential for any hotel to run a successful business. This essay will provide an overview of the
different aspects which make up professional service in the hotel industry.

It is important that the staff of a hotel be well trained and knowledgeable on the products and services
they are offering. Hotels should have a clear and concise training and onboarding process so that new
staff are able to provide customers with the best possible service. Regular refresher courses should be
held to ensure that employees stay up to date with any changes and developments in the industry.

As well as being knowledgeable, hotel staff must also be friendly and helpful. The customer experience
is critical in any service industry, and a positive attitude from staff is essential in creating a good
customer experience. As such, staff should always be courteous, friendly and willing to help customers
in any way possible to ensure that the customer leaves happy and satisfied.

Hotel staff should also maintain high standards of hygiene and cleanliness. This is not only important for
the comfort of customers, but it is also essential for the health and safety of everyone in the hotel. Hotel
staff should be aware of the importance of sanitation and hygiene efforts, and should ensure that all
areas are cleaned on a regular basis.

So we can conclude the attitude at the hotel depends on the staff and the guests. Generally, the hotel
staff are friendly and accommodating, while the guests are respectful and courteous. Hotel staff
members should always maintain good attitudes in order to create a positive atmosphere for guests.
Good attitudes are essential to providing the positive hospitality hotel guests expect and deserve. In this
essay, we will discuss the importance of hotel attitude and its impact on customer satisfaction, as well as
the role of implementation in the successful running of a hotel. Attitude refers to the way in which hotel
employees approach their work and interact with customers.

A positive attitude can have a significant impact on customer satisfaction and can help to build a strong
reputation for the hotel. Hotel employees are the face of the hotel, and their attitudes can greatly affect
the customer's experience. If an employee greets a customer with a smile and is willing to go the extra
mile to provide excellent service, the customer is more likely to have a positive experience and
recommend the hotel to others. On the other hand, if an employee is rude or uninterested in providing
good service, the customer is more likely to leave the hotel with a negative impression.

This highlights the importance of ensuring that hotel employees have a positive attitude towards their
work and the customers they serve. This, in turn, can have a positive impact on the hotel's bottom line.
The successful running of a hotel requires careful planning and effective implementation. For example, a
hotel may have a policy of providing excellent service to customers, but if the systems and processes in
place are not effective, this policy will not be implemented effectively.

Effective implementation requires clear communication and proper training of hotel employees.
Employees should be trained on the hotel's policies, procedures, and systems to ensure that they have a
clear understanding of how to provide excellent service to customers. Technology can greatly enhance
the hotel's ability to provide excellent service to customers.

A positive attitude among hotel employees can improve customer satisfaction and employee morale,
while effective implementation of policies and systems can enhance the hotel's ability to provide
excellent service. Professionalism of service in the hotel is an important factor in providing good
customer satisfaction, and is essential for any hotel to run a successful business.

being professional in the hotel industry also includes being organized. By following these tips, the staff
of a hotel can provide first-class service to customers. Professionalism of service in the hotel is not only
important to ensure that customers are happy with their stay, but also to provide maximum efficiency
and increase the overall profit margin for the business.