Alireza Shahnavaz

Service-Oriented Customer Service Representative with 4+ Years of Excellent Customer

Experience
Aberdeen AB10 6SJ
alirezashahnavaz@hotmail.com
+44 7852 524946

Customer service professional with 4 years of experience working for capital arches group between
consumers and corporation , skilled communicator and listener with a knack for remedying conflict and
keen organisational skill which allow for effective delivery of outstanding service maintain the highest
level of integrity, dedicated to providing reliable and friendly service , 
 
Logical problem-solver with ability to multi-task seeks the position of Customer Service Case
Processing at capital arches group Company, to apply active listening skills, empathy, and strong
product knowledge in offering superior customer service includes : 
• Proven track record in resolving and reducing customer complaints and meeting customer service
level agreements. 
• Successfully implemented new CRM software system and trained staff to maximize the benefits of
technology to achieve excellent customer satisfaction levels. 
• Responsible for successful strategic initiatives to improve team productivity and increase staff
retention. 
A decisive action-orientated manager who successfully takes complete ownership of the customer
service function.

Personal Details

Driver's License: B, Cars

Work Experience

Pizza Hut Delivery Driver

Pizza hut - London
June 2018 to March 2020

Customer service
Capital arches groupe - London
November 2016 to March 2020
I am flexible , reliable and posses excellent time keeping skill, I am an enthusiastic , self-
motivated ,responsible and hard working person . I am able to work well both in a team environment
as well as using own initiative .
Education

Diploma of Higher Education in Medical science

London Metropolitan University - London
September 2015 to June 2018

Skills
• Customer service
• Cash handling
• CSR
• Customer Care
• Call Center
• Customer Support
• Customer service (3 years)
• Complaint resolution (4 years)

Languages

• Farsi - Expert
• English - Fluent
• Turkish - Fluent