PERSONAL RESUME

KASHIF REHMAN
H/NO# 322/1 STREET 8 BLOCK B NISHAT COLONY LAHORE CANTT
03451405905
KASHIFREHMAN969@GMAIL.COM

Personal statement

A highly motivated and reliable call centre operative with two years’ experience in a variety of
sales and customer service departments. Focused on providing a first class customer experience
and resolving any queries, complications or issues that may arise. An excellent communicator
with confident telephone manner and a natural affiliation to customer needs. An enthusiastic
approach combined with a genuine warmth and dedication to customer satisfaction inspires
confidence in the customer and among colleagues.

Core skills

• Strong organisational, administrative and inter-personal skills

• Workload and time management

• Excellent telephone manner

• Dedicated, driven and proactive

 • Confident communicator

• Supportive of junior staff members

• Able to remain calm in challenging situations

• Broad knowledge of computer operating systems and proficient keyboard skills

Employment History

Telesales Representative – WMTECH Services pvt ltd – Lahore Pakistan

( May 2018 – Present)

Part of a busy and efficient call centre team providing frontline support for valued customers.

Duties

• Receiving and dealing with all initial customer communications

• Providing accurate information and advice

• Guiding all customer issues to a satisfactory conclusion

• Following up on ongoing customer cases and communicating progress to management and
customer

• Creating and maintain customer call logs

Call Centre Operative – Future Now Technologies – Lahore Pakistan

(June 2017– December 2017)

Duties

• Calmly deal with often challenging issues in busy call centre environment

• Resolve any customer grievances and provide solutions accordingly

• Ensure customer satisfaction and trust was re-built beyond expectation

• Escalate calls to relevant departments when required

• Promoting the supportive image of the company in every way possible

Call centre operative – Horizon Marketing – Lahore Pakistan

(February 2016– May 2016)

Education

Lahore Garrison University, Lahore Pakistan

(2016 – till date)
Bachelors in Business Administration (BBA HONS)
Military College Jhelum, Sarai-Alamgir Jhelum Pakistan
(2010 – 2015)
Intermediate in Computer Sciences

References

Available upon req.