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SITXWHS003 Implement and monitor work health

and safety practices

Learner Assessment Pack


V2.0 June 2019

Evidence recorded Evidence Type/ Method of assessment Evidence


Submitted

Unit Assessment 1 Unit Knowledge Assessment (UKA) Yes / No

Unit Assessment 2 Unit Skills Assessment (USA) Yes / No


CONTENTS

UNIT OVERVIEW............................................................................................................................................. 4

Unit Description........................................................................................................................................ 4

ASSESSMENT EVIDENCE.................................................................................................................................................. 5

PERFORMANCE EVIDENCE............................................................................................................................................................................5
KNOWLEDGE EVIDENCE.................................................................................................................................................................................5
ASSESSMENT CONDITIONS........................................................................................................................................................................... 7
AQF SPECIFICATIONS FOR ASSESSMENTS.......................................................................................................................................................... 8
Knowledge................................................................................................................................................ 8
Skills......................................................................................................................................................... 8
Application................................................................................................................................................ 8
ACSF SPECIFICATIONS AND FOUNDATION SKILLS.............................................................................................................................................9
ASSESSMENT REQUIREMENTS................................................................................................................................................................................ 9
SUBMITTING ASSESSMENTS......................................................................................................................................................................... 9
TRAINING RESOURCES....................................................................................................................................................................................9

UNIT ASSESSMENT PLAN.......................................................................................................................................10

UNIT ASSESSMENT 1...............................................................................................................................................11

UNIT KNOWLEDGE ASSESSMENT (UKA).............................................................................................................11

STUDENT TO COMPLETE AND SUBMIT................................................................................................................11

STUDENT INSTRUCTIONS............................................................................................................................................................................ 12

UNIT ASSESSMENT 2...............................................................................................................................................16


UNIT SKILLS ASSESSMENT (USA).........................................................................................................................16

STUDENT TO COMPLETE AND SUBMIT................................................................................................................16

STUDENT INSTRUCTIONS............................................................................................................................................................................ 17
TASK 1 : CONSULTATION / COMMUNICATION PLAN...................................................................................................................20

TASK 1. YOU ARE REQUIRED TO SUBMIT...........................................................................................................21

TASK 2: LEGISLATIVE REQUIREMENT...................................................................................................................................................... 21

TASK 2. YOU ARE REQUIRED TO SUBMIT............................................................................................................22

TASK 3: PORTFOLIO OF FORMS AND CHECKLISTS...............................................................................................................................22

TASK 3. YOU ARE REQUIRED TO SUBMIT............................................................................................................22

TASK 4: TRAINING PLAN..............................................................................................................................................................................23

TASK 4. YOU ARE REQUIRED TO SUBMIT............................................................................................................23

TASK 5: ROLE PLAY - CONSULT AND SCHEDULE RISK IDENTIFICATION.........................................................................................24

TASK 5. YOU ARE REQUIRED TO SUBMIT............................................................................................................25

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TASK 6: MONITOR ADHERANCE TO WHS POLICIES AND PROCEDURES....................................................................................................26

TASK 6. YOU ARE REQUIRED TO SUBMIT............................................................................................................26

TASK 7: PERFORM RISK ASSESSMENT............................................................................................................................................................... 27

TASK 7. YOU ARE REQUIRED TO SUBMIT............................................................................................................28

APPENDIX 1 : CASE STUDY........................................................................................................................................................................30


APPENDIX 2: ORGANISATIONAL CHART...................................................................................................................................................32
APPENDIX 3: VISION, MISSION AND VALUES..........................................................................................................................................33
VISION................................................................................................................................................................33
MISSION............................................................................................................................................................33
VALUES..................................................................................................................................................................... 33
APPENDIX 4: WHS LEGISLATION COMPLIANCE GUIDELINES............................................................................................................34
APPENDIX 5: LEGISLATIVE REQUIREMENTS MATRIX............................................................................................................................42
APPENDIX 6: RISK ASSESSMENT.......................................................................................................................................................................... 43
APPENDIX 7: NGC RISK REGISTER......................................................................................................................................................... 47
APPENDIX 8: MEETING AGENDA TEMPLATE...........................................................................................................................................48
APPENDIX 9: NGC TRAINING PLAN......................................................................................................................................................... 49
APPENDIX 10: NGC CONSULTATION / COMMUNICATION PLAN.............................................................................................50

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UNIT OVERVIEW

SITXWHS003 Implement and monitor work health and safety practices

UNIT DESCRIPTION

This unit describes the skills and knowledge required to develop and monitor implementation of the
operational plan to provide efficient and effective workplace practices within the organisation’s
productivity and profitability plans.

Management at a strategic level requires systems and procedures to be developed and


implemented to facilitate the organisation’s operational plan.

This unit applies to individuals who manage the work of others and operate within the parameters
of a broader strategic and/or business plan.

ELEMENT PERFORMANCE CRITERIA


Elements describe the Performance criteria describe the performance needed to demonstrate
essential outcomes. achievement of the element.
1. Provide information
Explain relevant WHS information to personnel.
on health, safety and
Make all current WHS information readily accessible to staff.
security.
2.1.Monitor adherence to organisational WHS procedures.
2.2.Monitor ongoing compliance with safe work practices.
2. Monitor safe work
Take prompt action to address non-compliance with procedures and safe
practices. work practices.
Monitor day-to-day effectiveness of WHS practices in maintaining the
health, safety and security of personnel.
3. Coordinate 3.1.Coordinate the operation of all consultative processes.
consultative 3.2.Provide opportunity for staff members to contribute their views on
arrangements for the current and future WHS management practices.
Resolve or refer issues raised through WHS consultation to the
management of
appropriate person.
health, safety and Provide timely staff and own feedback on WHS management practices
security issues. to the designated person.
Coordinate scheduled hazard identification activities, ensuring hazards
are identified at times designated by legislation.
4. Implement and
Identify any hazards on an ongoing basis during own day-to-day
monitor procedures workplace operations.
for identifying React to reports of hazards by other workers, and coordinate and
hazards, and participate in risk assessments.
assessing and Implement any risk control methods or refer to appropriate person if control is
controlling risks. outside scope of responsibility.
Monitor effectiveness of control measures, promptly identify any
inadequacies, and resolve or report them to the appropriate person.

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5. Implement and 5.1.Identify WHS training needs based on regular staff monitoring.
monitor health, safety 5.2.Make arrangements for fulfilling training needs.
and security training. 5.3.Monitor effectiveness of training and make required adjustments.
Complete WHS records and reports accurately and legibly and store
according to organisational and legal requirements.
6. Maintain WHS Use data and reports to provide reliable and timely input into the
records and reports. management of workplace health, safety and security.
Minimise use of printed materials and maximise electronic
transmission and filing of all documents to reduce waste.

ASSESSMENT EVIDENCE

To achieve competency in this unit a student must demonstrate their ability to complete tasks
outlined in elements and performance criteria of this unit in the context of the job role, and:
PERFORMANCE EVIDENCE

Evidence of the ability to complete tasks outlined in elements and performance criteria of this unit in
the context of the job role, and:

 implement and monitor adherence to workplace health and safety procedures in three of
the following real or simulated situations:
o evacuation of staff and customers
o security management of cash, documents, equipment, keys or people
o handling chemicals and hazardous substances
o hazard identification and reporting
o incident and accident reporting
o risk assessment and reporting

 coordinate consultative processes for managing the above workplace health, safety and
security issues
 coordinate risk assessments, WHS training, and the maintenance of records relating to
above situations
 monitor the effectiveness of the WHS system and identify:

o required adjustments
o staff training needs

 demonstrate management practices that must be implemented for compliance with state or
territory occupational health and safety (OHS) or WHS legislation during above situations.

KNOWLEDGE EVIDENCE

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Demonstrated knowledge required to complete the tasks outlined in elements and performance
criteria of this unit:

 primary components of relevant state or territory OHS or WHS legislation:


o actions that must be taken for legal compliance
o employer responsibilities to provide a safe workplace
o requirement to consult, and acceptable consultation mechanisms
o requirements for the use of WHS representatives and committees, and their roles
and responsibilities
o requirements for hazard identification, risk assessment, risk control and acceptable
mechanisms
o requirements for record keeping and acceptable record keeping mechanisms
o requirement to provide information and training
o employee responsibilities to ensure safety of self, other workers and other people in
the workplace
o employee responsibility to participate in WHS practices
o ramifications of failure to observe OHS or WHS legislation and organisational
policies and procedures

 specific organisation:
o full content of WHS policies and procedures; and consultation, hazard identification,
risk assessment and reporting documents
o methods used for WHS consultation, hazard identification and risk assessment
o options for the provision of training:
 coaching or mentoring in safe work practices
 formal training programs in safe work practices
o hazard identification, risk assessment and control
o WHS policy and procedure induction
o WHS representative or committee
o provision of information, fact sheets and signage to ensure safe work practices

 WHS information:
o consultative arrangements for WHS
o employee roles and responsibilities in WHS management practices
o legal obligations and ramifications of failure to comply
o location of first aid kit and emergency evacuation plan
o WHS training information and updates
o policies:
 overall approach of organisation to WHS
 participation of personnel in WHS management practices
 responsibilities of employees to ensure safety

o procedures
o specific risk control measures relevant to the workplace
o specific regulations and codes of practice
o use of:

 hazard identification reporting documents


 risk assessment template documents

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 consultative processes:
o a diary, whiteboard or suggestion box used by staff to report issues of concern
o fact sheets to fully inform personnel about WHS rights and responsibilities
o formal WHS representatives and committees
o formal meetings with agendas, minutes and action plans
o informal meetings with notes
o WHS discussions with employees during the course of each business day
o recording issues in a management diary
o regular staff meetings that involve WHS discussions
o seeking staff suggestions for content of WHS policies and procedures
o special staff meetings or workshops to specifically address WHS issues
o staff handbook containing WHS information
o surveys or questionnaires that invite staff feedback on WHS issues

 time requirements for hazard identification:


o when changes to the workplace are implemented:
 before the premises are used for the first time
 before and during the installation or alteration of any plant
 before changes to work practices are introduced
o when any new information relating to health and safety risks becomes available

 required WHS records and reports:


o consultation
o hazard identification
o incident and accident notifications to WHS regulatory authorities
o incident or accident, near miss reports and related statistics
o monitoring reports and recommendations for change:

 agendas for and minutes of meetings


 committee members
 consultation decisions and follow-up actions
 consultation processes
 diaries of meetings
 WHS information provided to personnel
 risk controls
 safe work practices
o risk assessments
o risk control actions
o training action plans
o training undertaken.

ASSESSMENT CONDITIONS

Skills must be demonstrated in an operational tourism, travel, hospitality or events business


operation where WHS management practices are implemented and monitored. This can be:
o an industry workplace
o a simulated industry environment.

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Assessment must ensure access to:
o computers, software programs, printers and communication technology used to
administer the implementation and monitoring of a WHS system
o relevant state or territory WHS legislation
o current plain English regulatory documents distributed by the local WHS
government regulator
o codes of practice and standards issued by government regulators or industry groups
o WHS information and business management manuals issued by industry
associations or commercial publishers
o current commercial WHS policies and procedures
o operational team for which the individual coordinates WHS management practices;
this can be:

 teams in an industry workplace who are assisted by the individual during the
assessment process; or
 individuals who participate in role plays or simulated activities, set up for the
purpose of assessment, in a simulated industry environment operated within
a training organisation.

AQF SPECIFICATIONS FOR ASSESSMENTS

This assessment is set in accordance with the criteria for AQF Level 5. As stated in the AQF
specification for the Diploma qualifications must be designed and accredited to enable graduates
to demonstrate the learning outcomes expressed as knowledge, skills and the application of
knowledge and skills specified in the level 5 criteria and the Diploma descriptor.

Students at this level will have specialised knowledge and skills for skilled/para-professional work
and/or further learning.

KNOWLEDGE
Students at this level will have technical and theoretical knowledge in a specific area or a broad
field of work and learning.

SKILLS
Students at this level will have a broad range of cognitive, technical and communication skills to
select and apply methods and technologies to:
• analyse information to complete a range of activities
• provide and transmit solutions to sometimes complex problems
• transmit information and skills to others

APPLICATION
Students at this level will apply knowledge and skills to demonstrate autonomy, judgement and
defined knowledge responsibility in known or changing contexts and within broad but established
parameters

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ACSF SPECIFICATIONS AND FOUNDATION SKILLS

The term ‘Foundation Skills’ is currently used to include the core skills defined in the Australian
Core Skills Framework (ACSF) as well as the employability skills identified by employers as critical
for effective performance in the workplace. The core skills of the ACSF include reading, writing,
oral communication, numeracy and learning.
Foundation skills encompass the core skills of reading, writing, oral communication, numeracy and
learning as described by the Australian Core Skills Framework (ACSF), and the Employability
Skills/Core Skills for Work. They exist on a continuum from very basic skills to highly-developed
and specialist skills. The foundation skills have been addressed in the assessment as part of the
performance criteria for this unit.

ASSESSMENT REQUIREMENTS

To demonstrate competence in this unit, students must undertake all tasks in this assessment
booklet and complete them satisfactorily and in addition, also satisfactorily complete the role play
assessment, including demonstrating communication skills during the practical activities. If the
student does not answer some questions or perform some tasks satisfactorily and therefore is
deemed to be ‘Not Competent’, they may be asked supplementary questions or given alternative
activities to determine competence. After the student has demonstrated consistency in
performance, the student is to be awarded this unit.

Should the student still be deemed ‘Not Competent’, the student should be offered the opportunity
to undertake a supplementary assessment or appeal the result.

SUBMITTING ASSESSMENTS

Students should submit assessment tasks with the provided cover sheet.
Assessments should be submitted on or before their due date. Extensions for individual
assessment tasks may be negotiated in specific circumstances. Consultation on this must occur
prior to the due date and extensions due to illness will require a medical certificate. Extensions
must be confirmed by the Academic Manager in writing.

TRAINING RESOURCES
The student will have access to the following:
 AIE Student Workbook
 PowerPoint presentation
 Learner Assessment Pack (LAP)
 Access to a computer, the Internet and word-processing system such as MS Word

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UNIT ASSESSMENT PLAN

To demonstrate competence in this unit, you must be assessed as satisfactory in each of the
following assessment part.

Evidence recorded Evidence Type/ Method of assessment Evidence Submitted

Unit Assessment 1 Unit Knowledge Assessment (UKA) Yes / No

Unit Assessment 2 Unit Skills Assessment (USA) Yes / No

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UNIT ASSESSMENT 1
UNIT KNOWLEDGE ASSESSMENT (UKA)
STUDENT TO COMPLETE AND SUBMIT

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STUDENT INSTRUCTIONS:

You are required to demonstrate the knowledge you have gained from undertaking SITXWHS003
unit of competency.

 All questions must be answered correctly to be completed satisfactorily.

 All knowledge assessments are untimed and are conducted as open book (this means
student can refer to textbooks or any resources).

 Student may handwrite/use computers to answer the questions.

 This assessment task may be completed in a classroom, at home, learning management


system (i.e. Moodle), or independent learning environment.

 You must complete all questions unassisted by the assessor or other personnel but may
refer to reference material as needed.

Submission details

 The Assessment Task is due on the date specified by your trainer. Any variations to this
arrangement must be approved in writing by your trainer.

 Fill out and attach the Assessment Submission form to the documents you are
submitting to be marked.

 Please answer each question on a separate page provided and clearly indicate the
question number at the top of the page.

 The Trainer/Assessor may further prompt and question in order to receive answers
of appropriate quality or if further clarification is required and to validate
authenticity of your submitted work.

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QUESTION 1

Under the WHS legislation there are 5 situations when a person conducting a business or
undertaking (employer) must consult with workers. Name 3 of them.
Ans

Proof of threats that can be distinguished

The identification of threats can be successfully managed by combining the opinions and
suppositions of the organization's workers.
It enables entrepreneurs to protect operational approach practises while also imagining new
ways to combat threats.
For resonating with the business activity with labourer security, recognisable proof of threats
must be taken care of.
The sentiment is echoed by WHS legislation, which instructs employers to conduct regular
reviews and meetings with employees if any imminent threats or hazardous situations arise
on the job.

Sufficiency of exercises for labourer welfare

The necessities and prerequisites of connected specialists are required to be distinguished


which can help in giving satisfactory welfare chance to workers. According to segment 49
of Work Health and Safety Act, 2011, labourers discussion is important for business
ventures to keep up the tidiness and area of work rehearses. The official that attempts the
duty of labourer wellbeing and security are required to be incorporated for advancing the
acts of welfare exercises. To exceed expectations the welfare sufficiency has intended to
be applied by labourers. The codes gave under WHS enactment can help in verifying the
acts of business just as advance the prerequisites of labourers.

Proposition for changes in security strategies

The counsel with labourers is essential for labourers to correct with the progressions and
follow business methods. The programs for moving work obligations must be proposed to
make a proposition for changes in welfare exercises. Conversation with labourers in
regards to altered changes and procedural example of wellbeing security is important to
make everybody tolerating the adjustments in welfare execution. To exceed expectations
the proposed changes, work security can help in counsel on strategic approaches. These
practices can permit businesses to incorporate higher fulfillment among workers and give
an agreeable zone to recreate their operational capacities.

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QUESTION 2
List 4 ways you can provide staff with workplace health and safety information.

Ans

Four significant workouts can be used to provide the data communicated between business
associations and labourers.

Arrangements for safety and well-being

The arrangements made for representational well-being can provide enterprises with a clear
answer.
Representatives can benefit from strategies that teach them about attentive exercises that can
be used to reduce workplace hazards.
The verdict of the The author connects WHS legislation to the fact that it allows workers to
participate in the conference process.

Perils and risks are described in detail.

The direction of risks and evaluation is critical in expanding the fulfilment criteria for
representatives in terms of reducing workplace dangers.

Episodes' information

The events for information can provide enlightening substance about circumstances that do
not need to be repeated, allowing for the avoidance of prospective consequences on specific
workers.
There is also a requirement to provide information on any illness or substantial damage that
has affected the company's workforce.
It should be consumed in such a way that it does not jeopardise the privacy of those who
have been harmed.

Risk assessments

Any harmful situation in the organisation can be triggered by the risk report.

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QUESTION 3
An emergency evacuation plan is one example of a WHS procedure which helps to keep people
safe. List 4 others relevant to your industry.
Ans

The retail business of Australia requires wellbeing insurance that can be embraced to
protect operational methods and resultant effect over representatives/shoppers. Four
important WHS methods for retail industry are:

Clearing plan

This methodology gave inside the setting of WHS can help retail industry to diminish
losses during a crisis as well as decrease intricacies in safe practices formulated for
representatives.

Hazard the executives procedure

Procedural distinguishing proof for danger and their effect is important to join into safe
practices.

Announcing of occurrences

The episodes that can be viewed as notifiable are a significant substance for lessening
future situational emergency.

Guideline on impedance with useful methods

It is prompted for representatives to not make any impedance with continuous strategy
according to work environment security methodology.

QUESTION 4
List 2 methods of monitoring that staff are following WHS procedures.

Ans

Assessment of work environment

The severity of the working environment frequently results in the absence of WHS
procedures intended to protect employees' lives.
In any event, unannounced assessments by senior level representatives are critical for
determining whether workers adhere to WHS rules.
The use of this procedure may enable the concerned organisation to remedy any errors and
change operating procedures.

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Following of past episodes

The episode-by-episode method is widely regarded as a reliable foundation for assessing


workplace safety and well-being.
It not only ensures that previous blunders are not repeated within hierarchical technique, but
it also results in appropriate WHS exercises.
Estimating representational wounds and occurrences can result in significant advancements
in individual mobility.

QUESTION 5
List 5 types of document that would act as evidence of your company’s compliance with WHS

Ans

Approaches for medical aid use


 Danger detailing archive
 Departure plan during crisis circumstance
 Hazard appraisal records
 Emergency course of action

QUESTION 6
List 4 possible Tasks you could take if you observed a staff member not complying with your
company’s WHS practices, or a hazard control measure was not working properly.

Ans

Impermanent suspension from exercises that require WHS methodology


Resistance with WHS methodology can negatively affect authoritative advances
and lessen their intelligibility. Suspension on transitory premise can permit that
specific representative to get the fundamental information on WHS action and
reproduce it in future activities.

Arrangement of preparing

Preparing on WHS methodology is an essential component as far as decreasing


unessential exercises of workers. It can help in giving explicit data on steps that
should be maintained a strategic distance from under WHS approach.
Week by week meeting with concerned representative Concerned can be
approached to go to week after week gatherings with their administrator
in order to consolidate WHS guidelines that should be followed inside hierarchical
premises.

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Answering to senior administration

This progression should be directed after rehashed occurrences of breaking


WHS strategy. Exacting activity from the board part can decrease redundancy of
non-objection movement under WHS systems

QUESTION 7
List 5 WHS issues or potential hazards you need to monitor in your department/industry on a daily
basis.

Ans

Hazards from cataclysmic events


Lockout
Lack of security hardware
Hazards from ergonomic factors
Natural risk that may contaminate workers

QUESTION 8
List 3 matters you might discuss as part of making consultation arrangements.

ans

1 Techniques to distinguish and correct authoritative issues


2 Proposal of security from representatives
3 Criticism got from study polls

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QUESTION 9
Name 3 methods you can use to provide staff members the opportunity to contribute their views on
WHS issues.

Ans

Execution of recommendation enclose with respect to changes WHS strategies


 Gatherings for examining WHS arrangements
 Arrangement of handbook in regards to WHS strategies.

QUESTION 10
If you cannot resolve a staff member’s WHS issue or control a hazard yourself, name 3 people you
might refer the issue to in order to find a resolution.

Ans
Manager of department
 HR manager
Supervisor

QUESTION 11
A staff member has raised WHS issues in the workplace which now have been resolved. Why is it
important to communicate the result back the staff member who raised it? (15 - 20 words)

Ans

To ensure that similar occurrences are not repeated in future activities, correspondence with
concerned workers about their WHS difficulties is essential.

QUESTION 12
Safe Work Australia’s Code of Practice “How to manage work health and safety risks” lists the
instances when risk management must occur and hazard controls must be used.

List 5 instances when this needs to occur in an organisation.

Ans

 Example 1-Implementation of changes in association


 Case 2-Changing the arrangement
 Occasion 3-During presentation of new operational premises
 Occasion 4-During accessibility of data on wellbeing and security
 Occasion 5-During ID of any peril

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QUESTION 13
List 4 different types of WHS training methods.

Ans

Four sorts of WHS preparing strategies are

Preparing under teacher

This preparation can be altered inside the nearness of teacher with the goal that issues in
regards to WHS can be settled by educator

Intelligent instructional course with pretends

The instructional course with intelligent stage can permit workers to consider taking
pretends with different individuals from the association. Question and answer session is
important to fuse for giving required data on WHS. It can likewise incorporate contextual
analysis conversation to consider the negative potential outcomes of keeping away from
WHS methods.

Broadly educating

One of the significant instructional meetings that can improve worker's discernment on
WHS is to permit people to encounter different obligations. This can permit them to secure
the importance of WHS arrangements and techniques.

E-learning
The learning stage dependent on online stage can give required subtleties over the web.

QUESTION 14
Give 2 examples of when you must provide WHS training to your staff. (20 - 30 words)

Ans

Model 1: When there is disobedience to security standards set by authority administration,


WHS training is required.

Model 2-WHS preparation can be beneficial in reducing unfavourable episode reports.

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QUESTION 15
Give 4 examples of training you might organise with a specialist WHS training provider.

Ans

Model 1-Role-playing training to help associates understand WHS issues o

Model 2-Interchange of job responsibilities for determining WHS significance o

Model 3-Training on how to follow the government's WHS methods o

Model 4-Contingency planning aimed at reducing the number of WHS failures.

QUESTION 16
Give 3 reasons you should monitor the effectiveness of training programs?

Ans

 Reason 1-Compliance with WHS techniques


 Reason 2-Avoidance of guideline
 Reason 3-Regular reports on occurrences

QUESTION 17
Where should Safety Data Sheets (SDS) be kept? (15 - 30 words)

ans

To ensure that no physical harm is done, the information sheets should be verified from
concoction materials.
It should also be placed within easy reach of employees to avoid concerns with availability.

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QUESTION 18
List 5 pieces of information you can find on an SDS.

Ans

Distinguishing proof of item


Peril personality
Approach of emergency treatment
Capacity data
Data on harmful nature of components

QUESTION 19
What information can you get from a completed risk assessment document? (10 - 20 words)

Ans

Hazard evaluation can provide specific guidance on distinct threats that could jeopardise
WHS plans.
The paper also includes a way for reducing risks that has been carefully considered.

QUESTION 20
List 4 pieces of information that should be recorded as a training record for a staff member who
has undertaken WHS training.

Ans

1. Embracing a growing motivation while planning

2. Individual representative exercises based on WHS methodology

3. Hardware that was employed to meet the WHS requirement

4. A record of hazard evaluation is kept to keep track of potential actions.

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QUESTION 21
How can you minimise the environmental impacts of storing documents and files? (20 - 40 words)

Ans

The representatives of the association have demanded that the usage of written words be
reduced and that recycled paper be made an essential component in order to reduce the
natural effect.
The necessity for an electronic report is in place to secure the papers that are being stored.
The requirement of advanced stockpiling for supplying unencumbered access and correction
of reports is comparable to the creator's announcement.

QUESTION 22
Under the WHS legislation, what is an employer’s duty of care in relation to providing a safe
workplace? (10 - 20 words)

Ans

It is required by the business to set up a draft form of WHS strategies in order to


give required directions and wellbeing hardware that should be used by
representatives.

QUESTION 23
If a business chooses to have direct, regular contact between employer and employees instead of
appointing a WHS Committee or appoint WHS Representatives, have they failed to meet their
requirements of the WHS act? Why/Why not? (10 - 20 words)

Ans

The Australian legislature has stated that the WHS delegates have no specific relevance.
In this regard, the concerned organisation has not failed to comply WHS requirements.

QUESTION 24
If a WHS Committee raises a WHS issue with an employer, and the employer does not consider
the issue in a timely fashion, has the employer failed to meet their legal requirements? Why/Why
not? (10 - 20 words)

Ans

WHS enactment expects managers to react to the issues raised by the agent.
Rebelliousness of this duty can bring about rupture of WHS enactment.
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QUESTION 25
What is the role of a WHS Committee? (20 - 50 words)

Ans

The main goal of a WHS advisory group is to encourage workers and managers to share
information.
The WHS board has mandated that it consider bringing in senior personnel to assess the risks
and potential results of implementing any operational capacity upgrades.
This could result in valid adjustments to WHS arrangements and capabilities.

QUESTION 26
List 2 penalties a judge may impose on you if you fail to meet your duties under the WHS act.

ans

 Punishment 1-Maximum measure of money related punishment inside AUS $3,000,000 is


forced on companies that has neglected to verify the protected practices under WHS act. It
additionally fuses multi year detainment for official that has made persistent disappointment
in arrangement of data to their representatives .

 Punishment 2-The break which could uncover a representative toward death hazard is
additionally viewed as a rupture in WHS enactment. So as to lessen such occasions, AUS
$1,500,000 is forced to recuperate the harms.

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UNIT ASSESSMENT 2
UNIT SKILLS ASSESSMENT (USA)
STUDENT TO COMPLETE AND SUBMIT

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STUDENT INSTRUCTIONS:

Students are required to respond to a case study and scenarios based on The Naja Group of
Colleges’ North Sydney Campus Cafeteria.

 If you are not sure about any aspect of the assessment or would like to discuss your
particular needs, please speak to your trainer.

 Your trainer will tell you the date you need to submit your assignment.

 You need to complete all parts and submit them together by the due date.

 This project assignment is to be completed using the Naja Business Hotel case study. It is
included in the “Appendix”.

 The checklist table will identify the records that you are required to prepare and submit (as
a single submission).

 Your assignment must be typed (in 12 point type on A4 paper) and you need to complete
an Assessment Cover Page.

 Make sure you keep a copy of your assignment before you hand it in to your trainer

Note :
Any Role Play or Presentation needs to be completed in the class with your Trainer /
Assessor on the date

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The Naja Group of Colleges

Scenario
The Naja Group of Colleges embarked on a new business adventure with the aim of providing an
exceptional student experience. A home-style-food cafeteria was introduced into the business
model of the Naja Group of College. The project had been in the planning staged for more than
two years and finally it was implemented in January 2018.

Now, every campus has a cafeteria with the capacity to fit at least 75 clients at any given time.

The Situation

You, Stanley Evans, the Operations Manager at The Naja Group of Colleges, had been
monitoring the activity of the Cafeteria in the Norwest campus for some time because the number
of complaints from both students and staff members about the cafeteria is increasing.

So you decide that action needs to be taken. You sent the following email to the Board of Directors:

Dear Esteemed Members of the

Board, RE: Norwest Campus

Cafeteria.

I have been closely monitoring the activities of the cafeteria at our Norwest campus for more than
six months as I had noticed an increasing number of complaints from both the students and the
staff members about the cafeteria.

The number of these complaints increased alarmingly in the last three months.

I now am of the opinion that if you do not intervene immediately, our reputation as a quality
provider of education is at risk.

Please find attached a brief breakdown of the complaints for your reference.

Please advise on how to tackle this issue without causing further damage.

Best regards,

Stanley Evans,
Operations Manager
The Naja Group of Colleges

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Having received your email, the Board of directors send you the following email:

Dear Stanley,

RE: Norwest Campus Cafeteria.

The Board of Directors appreciate you diligence.

We agree that the matter is urgent and requires immediate action.

We have decided that you are to temporarily relocate your office to the Norwest campus as of this
coming Monday to focus all your attention on rectifying this issue.

We will inform the Principal at the Norwest campus of your temporary relocation and to provide
with all the cooperation you need.

We will expect you to provide us with weekly updates.

Please let us know if you require any assistance in with this endeavour.

Best regards,

The Board of Directors,


The Naja Group of Colleges

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TASK 1 : CONSULTATION / COMMUNICATION PLAN

You have now been at the Norwest campus for one week investigating the situation. You determine
that the complaints identify 3 major areas of concern:

 Hazard identification and reporting


 Incident and incident reporting, and
 Evacuation of staff, students and visitors.
You further determine that the primary cause of the complaints is as a direct result of employees not
knowing and not adhering to the organisational policies and procedures.

So you inform the Board of Directors of your findings and you receive the following email from them:

Dear Stanley,

RE: Norwest Campus Cafeteria.

Thank you very much for your swift actions in identifying the root cause of the situation.

The Board of Directors is of the opinion that the staff members will need intensive training on
adhering to organisational policies and procedures.

This will require much research and consultation, both internally as well as externally.

As a first step, we think you should develop a consultation / communication plan.

Once the Board of Directors approves the plan you then can start implementation.

Looking forward to reviewing the plan.

Best regards,
NGC Board of Directors

 Task

You are to develop a consultation / communication plan in order start to remedy the situation at
The Naja Group of Colleges' Norwest Campus. You are then required to seek approval from the
Board of Directors for your plan as they had requested from you. This can be done by emailing
your plan to the Board of Directors or any other way you see appropriate.

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At minimum, your Consultation / Communication Plan is to include:

 Who you will consult / communicate to?


 Why you need to consult / communicate
 Any resources required for the consultation / communication
 consultation / communication method
 Person responsible for the consultation / communication
 Time line for the consultation / communication

TASK 1. YOU ARE REQUIRED TO SUBMIT

 A consultation / communication plan as described above.

TASK 2: LEGISLATIVE REQUIREMENT

The Naja Group of Colleges' Board of Directors has approved your consultation / communication
plan and have given you the go ahead to start implementing the necessary corrective actions.
You decide that as a first Task, you need to reinforce the importance of adhering to organisational
policies and procedures as they are there to ensure compliance with relevant legal requirements.

 Task

For this Assessment Task, you are to develop an "Adherence to organisational Policies and
Procedure Information Kit" and inform all staff at The Naja Group Colleges' Norwest Campus
Cafeteria.
At minimum, the "Adherence to organisational Policies and Procedure Information Kit" should
include:

 Legislative Requirements Matrix - See Appendix 5


 Additional resources, such as fact sheets, posters, etc. to support the Legislative
Requirements Matrix.
As per your consultation / communication plan, the above matrix and supporting documentations
should be attached to an email or memorandum to the staff explaining the importance of
compliance with the organisational policies and procedures.

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Target Important Required Methods of Responsi Time Compl
Audience messages resources communicati ble bound et
o person deadlin ion
n e date
Employe 1. Advancemen Draft Official HR 20 21
es t of model warning to manager, Januar Januar
wellness and of WHS designated chief y y
security methods email ID on accountan 2020 2020
rules. and representativ t
posters of es
2. Separate insurance is required
locale policies for
for smokers in need giving
order to make to be explicit
isolation pasted data.
on
notification
areas
Consume 1. Customers can't Leaflets Notification HR 18 16
rs be allowed to go and on manager, Januar Januar
into non-allowed on-line website can Executive y y
territories verbal be personal 2020 2020
2. Customers need exchange an effective and
to be adjusted in platform conversation Marketing
legitimate line want to tool for officer
aside from making flash reducing
any aggravation to the breach
other people statistics of protection
on their policies. It
portal can
also be
updated
on a
ordinary
groundwork
to
amend the
changes in
secure
practices.
Contracto 1. Brochure Leaflets can Head of 6 10
rs In the engineerin that could be marketing Januar Januar
g and production contain the an effective branch, y y
sector, workers detailed written Chief 2020 2020
can not perspectiv expression admin
be permitted to e to officer
smoke or lift any over WHS communicat and chief
inflammable item guidelines e accountan
s and regarding t
Apex institute of Education | SITXWHS003 – Learner Assessment Pack V2.0_Jun 2019 | CRICOS: 03156M Page 30 of
college regulation
policies imposed for
are the
relevant contractors.
resources
for
contractors
Visitors 1. t is The Trainer, 15 14
Visitors will be pr required brochure Marketing Januar Januar
esented with desi by visitors with division officer and y y
gn centred details to on admin 2020
on parts adhere to templates is officer
that could breach template an
organisation based appropriate
2 WHS policies o documents form of
n non-compliant given out communicati
movements. to on
They will not be p each to acquire
ermitted to elevat visitor. the
e alcohol or The attention of
any other drugs w importance visitors.
hen they navigate of
the legal areas documenta
ti
on through
templates
for
proper
amendme
nt
of
message
meant to
be
followed
by
non-
employee
of
institution
Regular 1. Smoking free The Online portal Marketing 16 17
public zones are should individuals of officer, Januar Januar
be with company’s Admin y y
built up for responsibil website can officers 2020 2020
ordinary open it surface and
2. The guests from y to make necessary Head of
the overall recommen details to the marketing
population need to da general
follow the rules tions to the public.
Apex institute of Education | SITXWHS003 – Learner Assessment Pack V2.0_Jun 2019 | CRICOS: 03156M Page 31 of
with respect to general
clearing public are
required

TASK 2. YOU ARE REQUIRED TO SUBMIT

 A draft of an email or memorandum to the staff at The Naja Group of Colleges' Norwest
Campus Cafeteria, including the following Appendix:
o Legislative Requirements Matrix
o Additional resources, such as fact sheets, posters, etc. to support the Legislative
Requirements Matrix.

Legislation matrix

Legislations Procedures Comment Responsibility


Work Health and Provision of first aid First aid containers a WHS committee
Safety Act 2011 services and safety re an important
in design structure chara
cter
of this legislation, al
ong with protection f
or employees
Explosive Risks from The flammable towel Operational manager
Regulations 2005 hazardous materials needs to be taken
Apex institute of Education | SITXWHS003 – Learner Assessment Pack V2.0_Jun 2019 | CRICOS: 03156M Page 32 of
away from
university premises
Explosive Act, 2003 Workplace labelling It follows the discou Operational manager
with safety signs nt of dangerous strat and chief admin
egy and
will result in represe
ntations of either de
molition or misuse
Radiation Control Liability for civil They ought to Chief admin officer
Amendment Act rules and hazard in chang and Trainer
2010 manual work e the laws
and procedures
base
d on legal obligation
s

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TASK 3: PORTFOLIO OF FORMS AND CHECKLISTS

As a next Task to reinforcing the importance of adhering to organisational policies and procedures,
you decide to develop a portfolio of forms and checklists to implement the process that will address
the issues identified in Task 1 of this Assessment Task. These forms and checklists will be part of
the record keeping and documentation requirements.

 Task

For this task, you are to develop the required forms and checklists to implement those policies and
procedures that have been neglected at The Naja Group of Colleges' Norwest Campus Cafeteria.

The forms and checklists will be part of the policies and procedures that will address:

 Hazard identification and reporting


 Incident and incident reporting, and
 Evacuation of staff, students and visitors.

TASK 3. YOU ARE REQUIRED TO SUBMIT

A portfolio of forms and checklists that will address:

 Hazard identification and reporting


 Incident and incident reporting, and
 Evacuation of staff, students and visitors.

Portfolio of form and checklist0


Task 3: Portfolio of Forms and Checklists
• Risk Assessment structure
• Hazard recognizable proof structure
• Hazard recognizable proof agenda
• Risk level lattice
• Risk control estimates structure

• WHS Risk register


• Accident/Incident report structure
• Evacuation plan
• Evacuation technique agenda
• Bomb danger Checklist

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TASK 4: TRAINING PLAN

As a natural next Task in your implementation plan, you will need to train the staff at The Naja
Group of Colleges' Norwest Campus Cafeteria on the implementation and use of the forms and
checklists developed in Task 3 of Assessment Task 1 above.

 Task

For this Task, you are to prepare a training plan for the staff at The Naja Group of Colleges'
Norwest Campus Cafeteria. You will need to train the staff on the use of the forms and checklists
developed in Task 3 of Assessment Task 1 above.

The training plan will be for training sessions designed around the areas of concern (Hazard
identification and reporting, incident and incident reporting, and evacuation of staff, students and
visitors). This will depend on your consultation / communication plan developed in Task 1 of
Assessment Task 1 above.

Once you have developed the training plan you are to inform the relevant staff by way of an email
or memorandum of the training plan

At minimum, your training plan should include:

 Training Title
 Venue, date and time
 Purpose of training
 Expected outcomes

TASK 4. YOU ARE REQUIRED TO SUBMIT

A draft email / memorandum addressed to staff at The Naja Group of Colleges' Norwest Campus
Cafeteria with the following Appendix:

A training plan on the use of the forms and checklists designed to implement policies and procedures
that address the following areas of concern at the Norwest Campus Cafeteria:

 Hazard identification and reporting


 Incident and incident reporting, and
 Evacuation of staff, students and visitors.

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Training plan
 Training title
Staff training
 Venue, date and time

The Norwest Campus Cafeteria of the Naja Group of Colleges will be held in the college
assembly room.
The event will take place on February 15th at 9 a.m.
It will be composed, and instruction will take place until the end of July's seven-day period.

Purpose of Training

The basic thinking process of this preparation is to ensure that the staff is capable of
determining the best strategy to determining a variety of different types of risks that might
potentially be detected by method for persons present on the premises.
According to the NGC Risk Register, the most common types of threats include the inability
to lease competent employees, an insufficient protection plan spread, disharmony on hostile
to separation, a poor business culture, and a lack of knowledge.
All of these factors have prompted experts to create a training programme that would aid in
the sharpening of the abilities of those employed by the NGC.

Expected Outcomes
The expected result of this teaching for around 4 months of preparation is that activities are
completed in the most efficient manner possible due to talented faculty's ability to utilise
materials and equipment.
The effective usage of open sources by method for master workers can contribute to a
reduction in useable cost.
Prepared workers are better able to provide improved efficiency, which aids in achieving
consistency in methods.
Furthermore, if the NGC's staffs are well-prepared, there will be less need for supervision
and methodical ability transmission.

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TASK 5: ROLE PLAY - CONSULT AND SCHEDULE RISK IDENTIFICATION

Undertake a role play

For this task, you are to prepare for and conduct a meeting with all staff members of The Naja
Group of Colleges' Norwest Campus Cafeteria.

You have now implemented all policies and procedures relating to the identified areas of concern
(Hazard identification and reporting, incident and incident reporting, and evacuation of staff,
students and visitors) at The Naja Group of Colleges' Norwest Campus Cafeteria.

You now need to decide on a routine and systematic risk identification schedule. To demonstrate
compliance with WHS legislation, policies and procedures, you decide to set a consultation session
/ meeting with the staff members of The Naja Group of Colleges' Norwest Campus Cafeteria to
discuss developing a schedule for risk identification.

Demonstrate your ability to:


 Provide opportunity for staff members to contribute their views on current and future WHS
management practices
 Coordinate scheduled hazard identification activities, ensuring hazards are identified at
times designated by legislation
 coordinate risk assessments.

Instructions for the role play:


 You are to play the role of Stanley Evans, the Operations Manager at The Naja Group of
Colleges.
 Your Trainer / Assessor will play the role of a staff member at The Naja Group of Colleges'
Norwest Campus Cafeteria.
 Your fellow class mates will play the role of staff members at The Naja Group of Colleges'
Campus Cafeteria.
 You have 15 minutes to complete this activity

Participate in the role play with your Trainer / Assessor and fellow class mates.

The list below provides you with guidance as to the proceedings of the meeting:

 You are to prepare for the consultation session / meeting by:

o Contact the staff members ( email ) to inform them of the upcoming consultation
session / meeting
o Include the reason for the consultation session / meeting as well as a meeting
agenda
o You may use the templates provided in the Appendix at the end of this document.

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 You are to participate in the consultation session / meeting by:

o Leading discussion to develop a risk identification schedule in line with regulatory


requirements and organisational policies and procedures.

Your Trainer / Assessor will document this activity and will use the list below as the criteria to assess
you.

They want to see that you are able to:

 Provide opportunity for staff members to contribute their views on current and future WHS
management practices
 Coordinate scheduled hazard identification activities, ensuring hazards are identified at
times designated by legislation
 coordinate risk assessments.
 conduct sometimes complex WHS consultation activities
 explain all WHS procedures and information on safe work practices.
 incorporate the views of other people consulted in the workplace
 monitor staff members’ daily compliance with WHS management practices

You will need to be prepared to answer questions from the audience. These questions will be to
clarify a point you have made, or request further information.

You will also be assessed on your ability to:

 Research and plan an information meeting appropriate to your purpose and intended
audience.
 Present and seek your information using effective oral communication skills
 Respond to feedback and request for information from your audience

Your assessor will also consider the language, format, content and level of detail of your own
delivery.

TASK 5. YOU ARE REQUIRED TO SUBMIT

 Evidence of preparing for the consultation session / meeting


 A schedule for risk identification in line with legislative requirements and organisational
policies and procedures.

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Role play
Stanley Evans (Operation Manager): Welcome everybody, we have accumulated here to
talk about any worries you have identified with the joining of instructing in regards to
progressing organization rehearses. On the off chance that you experience any disarray
and difficulties concerning consideration of WHS approaches, if it's not too much trouble
don't hesitate to inquire as to whether you are managing any issues.

first group of labourers part: I have encountered something that I need to discuss if that
approves of everybody?

Everyone made a gesture.

The first part of the gathering is:


On the first day of our preparation, I failed to notice why such a long-term schedule was
offered when the application might have been completed in two months.
Is there a particular thought process that goes into explaining the programme director?

Manager of Activities:
I believe your inquiry is legitimate because I had the same feeling while discussing the
application plan with the authority staff.
In any event, as I began looking at numerous security techniques that have been snared by
method for our experts, I realised that it is a long framework with a consistent component
that must be completely evident to everyone.
Because a large number of people visit this location on a regular basis, it is critical to ensure
that appropriate security strategies are implemented to reduce the impact.

first team member: Thank you for the explanation, Stanley.


I'll give it my all.

second coworker:
I was recently thinking about how throughout our preparation programme, there are several
conversations and speeches aimed at instructing us.
We could, at the very least, do a few drills, I thought.

If I am not mistaken, direct experience can assist us in gaining self-assurance and completing
any endeavour successfully.

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Manager of Activities:
We will provide a recreation-based programme, and I believe it will benefit you and others
to gain first-hand experience.
I also want you to make certain that you are prioritising yourself in your life because if you
do not, you will be unable to deal with others.

It is also critical to participate and collect data from others, since this might aid in the
reduction of errors.
Likewise, if it's not too much bother, maintain perfect vigilance while working with a wide
range of machinery and walk cautiously to avoid stumbling disasters.
We've recently installed the Safe Work NSW e-announcement, and I believe it will assist
you and provide further information.

Activity Manager: We are going to make sense of that what obligation will be given to
which one dependent on character in general execution and how any individual is acting in
a specific peril control zone. We are going in any case the benchmark dangers and after
that make an expansive base possibility profile. After finish of the preparation, we will sort
out booked risk deciding exercises and we will advise you already. So please give shut
consideration to all the activities remembered for the preparation. Not many individuals
from Australian COLLEGE Safety Association and Safe Work Australia will be existing in
the program. Much obliged to you for going along with us and make speculations your
prized time.

1. E-mail:
Date: 20.01.2020
To
All Staff
The Naja Group of Colleges' Norwest Campus Cafeteria
Respected staff,
This e-mail for all to inform about the approaching meeting session regarding hazard
and
risk identification and hazard and risk control measures. All information is provided in
the
meeting agenda.
Please check the attached files for the meeting agenda.
Thanking you all.
Yours sincerely
STANLEY EVANS
Operation manager

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TASK 6: MONITOR ADHERANCE TO WHS POLICIES AND PROCEDURES

SCENARIO
It has been 3 months since implementing the policies and procedures relating to the areas of
concern identified earlier concern (Hazard identification and reporting, incident and incident
reporting, and evacuation of staff, students and visitors).

You, the Operations Manager at The Naja Group of Colleges, had set a target to reduce the
number of WHS incidents by 90%.

It has been a couple of weeks since you last received any WHS documentation from the Norwest
campus, so you decide to contact the Principal of the campus to make sure everything is going
well.

For this task, you are to draft an email to the Principal of The Naja Group of Colleges' Norwest
Campus Cafeteria requesting to be updated on the recent implementation of the WHS Policies and
procedures.

TASK 6. YOU ARE REQUIRED TO SUBMIT

A draft email addressed to the Principal of The Naja Group of Colleges' Norwest Campus with the
following Appendix requesting an update on the major areas of concern:

 Hazard identification and reporting


 Incident and incident reporting, and
 Evacuation of staff, students and visitors.

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TASK 7: PERFORM RISK ASSESSMENT

SCENARIO

Having requested an update from the Principle of the Norwest campus, the Principle acknowledges
that recently a WHS incident had occurred on the campus and that she investigated the incident as
per policy guidelines.

The Principal sends you the incident report that has been filled out when the incident took place.

INCIDENT REPORT

1. DETAILS OF PERSON IN MAKING REPORT

NAME: Jan Hunt

POSITION: Administration Manager DEPARTMENT: Administration

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CAMPUS Norwest

2. DETAILS OF INCIDENT

DATE: 16 / 04 / 2018 TIME 12:50 PM

LOCATION: Campus Cafeteria Emergency Exit.


Details:

● On Monday the 16th of April, 2018, a client, who was running late decided to leave
through the emergency exit and stairwell, falling and breaking her wrist.
● The exit door was blocked by boxes of paper.
● A staff member heard calls for help, managed to open the exit door and help the client.
● Not realising what had happened, or the seriousness of the accident, the staff member
criticised the client’s high heels, implying that such a thing would never happen to a man-
‘Any sensible woman would take the lift’.
● The client was humiliated.
● The client was taken to Norwest Private Hospital by ambulance.
● She is threatening to sue NGC for injuries, loss of income and mental trauma.
● Another staff member noticed a strange odour and an oily substance on the stairwell.
● This staff member reported the incident verbally to the Principle.
● This incident has only just become known to the Principle, who has been contacted by
both the client’s lawyer and the Office of the Human Rights Ombudsman.

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3. DETAILS OF WITNESSES ( if any )

NAME: JOB TITLE:

NAME: JOB TITLE:

NAME: JOB TITLE:

SIGN: DATE:

In accordance with the recently implemented policies and procedures the following should be carried
out in the event of a WHS incident:
● complete an incident report

● investigate incidents

● perform risk assessment

● update risk register.

For this task, you are to follow the documentation and reporting requirements of the relevant policies
and procedures by:
● investigating the incident if further investigation is required

● performing a risk assessment - See Appendix 6

● updating the risk register - See Appendix 7.

TASK 7. YOU ARE REQUIRED TO SUBMIT

 Evidence of further investigation if required


 A risk assessment of the WHS incident, and
 An updated risk register.

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Updated Risk register

Risks Probability Impact Present method Future possible


for actions
control
No such Medium Medium The branch that Operation
provision for manages manager and
elevator or ramp structural layout trainer
for differently of
abled students constructing are
or visitors. up to date
with
indispensable
requirement so
as to
amend them in
the
dispensed time.
As per
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Sedani et al.
(2019)
provision of data
inside a
given schedule
can be an
high-quality way
to control
risks. The
declaration of
the author
complies with
current system
of Naja
Group of
faculties as
there
is a separate
department to
monitor the
things to do
for non-teaching
group of
workers
members.
Improper High High Organisational
staircase for procedures
regular visitors allows members
and campus to make
workers. an application
regarding
improper
adjustment of
surrounding
accessories
and building
components.
Situational Medium Low Provision of Chief admin and
complications fireplace operation
from improper extinguisher to manager
smoking zones minimize
as there is no the intensity of
separate area flames from
for smoke is in all
them likelihood to be
resolved
via these
measures. It is
being
Apex institute of Education | SITXWHS003 – Learner Assessment Pack V2.0_Jun 2019 | CRICOS: 03156M Page 50 of
highlighted that
furnace
extinguishers
and
fireplace alarms
can assist
an organization
to decrease
issues of
inflammable
materials. The
opinion
reflects the
modern
measures
undertaken with
the aid of Naja
university
as they are
informed in
resolving the
trouble of
smoke alert
through handy
measures
Lack of Low Medium Current Chief executive
organisational procedure uses and chief admin
procedure due only paper files officer
to to be
absence of shared with staff
centralised members
systems that circulates
the
information
Loss of Medium High The application Admin officer
information due of non- and operation
to use of non- recyclable manager
digital manner material does
of usage not correspond
to the
demand of
digital format
of using
information.
Traditional
procedure of
pen and paper
method does
not comply with
Apex institute of Education | SITXWHS003 – Learner Assessment Pack V2.0_Jun 2019 | CRICOS: 03156M Page 51 of
the
requirements of
information
sharing
process.
No proper High High The provided Operation
restrictions or equipment in manager
regulations for the form of fire
carrying extinguisher and
inflammable alarms
materials helps in
reducing any
complicated
situations
from
inflammable
materials

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APPENDICES

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APPENDIX 1 : CASE STUDY

THE NAJA GROUP OF COLLEGES

The Naja Group of Colleges ( NGC ) is an educational institution providing Vocational Education
and Training in five ( 5 ) campuses across Australia. The NGC employs 57 people to deliver four
( 4 ) business stream courses as well as three ( 3 ) accounting stream courses to more than 3,000
students each year.

THE NAJA GROUP OF COLLEGES HAS TWO CORE FUNCTIONS:

1. To provide continuing education and re-entry to education options for local students who
have completed the compulsory years of schooling.
2. To provide university entrance programs to international students.

The Naja Group of Colleges is one of the Department of Education’s largest provider of students to
university. Approximately 350 to 400 NGC students gain entry to university each year.

THE FIVE KEY STRATEGIES ARE:

 Outstanding Student Experience


 Strong Industry Relationships and Partnerships
 Sustainability, Capability and Capacity
 Community and Social Responsibility
 Growing our Business

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THE NAJA GROUP OF COLLEGES CAFETERIA

The Naja Group of Colleges expanded their business model to introduce quality cafeterias to their
campuses as part of our continued efforts to give our students an exceptional experience.

The cafeteria offer all-you-can eat premiere offerings for breakfast, lunch and dinner.
We know students, and staff have busy schedules and fast-paced lives but want more than fast food.
We believe convenience means providing unlimited all-day access to nutritious home-cooked meals.
That is why the Naja Group of Colleges' all-you-care-to-eat cafeteria is open 7:00 a.m. to 7:30 p.m.
seven days a week.

The Naja Group of Colleges' cafeteria offers a variety of delicious home-cooked meals at modern self-
serve stations.

The Naja Group of Colleges' cafeteria at each of our campuses are designed to cater for up to 100
patrons at any given time. Students and staff have the option to book table online via the Colleges'
website.

The Naja Group of Colleges' cafeteria menu:

 Supper Favourites
 Breakfast o Fajita
o Classic breakfast o Lime & Chili White Fish
o Breakfast Quesadilla o Baked Potato
o French Toast o Chicken Curry
o Red Velvet Pancakes o Lentil Curry
o Belgian Waffle Bar. o Roasted Lamb
 Salad Bar o Roasted Chicken
o fresh vegetables Dinner
o home-made salads o Fried Chicken &
o salad toppings, and Waffles
more! o Eggplant Parmesan
 Summer BBQ Grill  Soup
o Lamb o 2 soups available daily
o Beef  Dessert
o Moroccan Beef Kebabs o Doughnuts
o Roasted Vegetables o Cakes
o Grilled Bread o Sweet pastries
o Cedar Planked Salmon
o Lebanese style
Chicken
o Lemon & Rosemary
Chicken
 Lunch Favourites
o Chili Con Carne
o Vegetarian Chili
o Spaghetti Squash
o Lasagne
o Burrito Bar
o Fish & Chips
o Tacos

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APPENDIX 2: ORGANISATIONAL CHART

Board of Directors
Chief ExecutiveChief Financial OffierOffcer

Operations
HR Manager
Manager

Chief AdminVET Director ofELICOS Director Chief Chief Marketing


OfficerStudiesof Studies Accountant Officer

Head of Head of Head of Head of Head of


Admin Officers VET TrainersELICOS Trainers Accountant
Marketing Branch 1Marketing Branch 2Marketing Branch 3Marketing Branch 4Marketing Branch 5
Branch 1 Branch 1Branch 1 Branch 1

Admin Officers VET TrainersELICOS Trainer sAccountant Marketing Marketing Marketing Marketing Marketing
Branch 2 Branch 2Branch 2Branch 2 Officer Officer Officer Officer Officer

Admin Officers VET TrainersELICOS Trainers Accountant


Branch 3 Brach 3Branch 3 Branch 3

Admin Officers VET TrainersELICOS Trainers Accountant


Branch 4 Branch 4Branch 4 Branch 4

Admin Officers VET TrainersELICOS Trainers Accountant


Branch 5 Branch 5Branch 5 Branch 5

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APPENDIX 3: VISION, MISSION AND VALUES

THE NAJA GROUP OF COLLEGES

VISION

The Naja Group of Colleges will be the leader in the provision of high quality educational
programs that encourage excellence, promote critical thinking, develop autonomous study skills
and foster lifelong learning for tertiary bound students.

MISSION

The Naja Group of Colleges provides a wide range of flexible educational opportunities for
both local and international students. Relevant and unique curriculum is created through a
rigorous process of review and development, often conducted in partnership with Australian
universities. Programs are delivered in a supportive adult environment by dedicated staff
using world-class facilities and learning technologies, providing diverse pathways to further
education or employment.

VALUES

Learning
A positive approach to lifelong learning and an understanding that all students have the
capacity to gain knowledge and skills and to enjoy learning.

Excellence
A commitment to excellence in academic and social achievement by both staff and students.

Integrity
High expectations for staff and student conduct, including honesty and trust worthiness in all
activities.

Equity
Inclusive practices to meet the diverse needs of students and to achieve the best possible
outcomes for all. A workplace and learning environment that is safe and free of
discrimination, abuse or exploitation.

Respect
Behaviour, language and actions that demonstrate a high regard for self and others.

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APPENDIX 4: WHS LEGISLATION COMPLIANCE GUIDELINES

Introduction
As Work Health and Safety (WHS) is regulated by legislation it is vital that the COLLEGE
has a mechanism to enable the identification of legislative requirements. This document
outlines the process in which the WHS Unit and campus community identifies applicable
legislation and remains up to date with legislative changes.

Scope

This document outlines legislation, codes of practice and Australian Standards applicable
to the COLLEGE’s WHS Management System. The list of applicable standards and codes
of practice is not exhaustive, and aims to identify those operations where reference to
guidelines is required to minimise risk of injury.

Responsibilities

Manager WHS Unit


The Manager of the WHS Unit is responsible for ensuring:

 activities are implemented for the identification and monitoring of all health and
safety legislation, standards, codes of practice, agreements and guidelines relevant to
the COLLEGE
 any new or changed WHS requirements are disseminated to the COLLEGE
as appropriate.

Management of Departments
Managers and supervisors are responsible for ensuring WHS legislative compliance for
activities under their responsibility.

Maintaining and Monitoring Legislative Information


To ensure that the COLLEGE has reference to the most applicable and current legislation,
the WHS Unit maintains subscriptions and memberships to publications, journals and
associations.

Subscriptions include:

 SafeWork NSW e-bulletin


 Safety Institute of Australia
 Thomson Reuters Occupational Health News
 Worksafe Safety Australia Safety Alert
 Standards Australia Online (COLLEGE Library). Memberships include:
 NSW Self Insurers Association
 Australasian COLLEGE Safety Association.

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The Manager WHS or WHS Advisors shall identify any relevant new legislation, standards,
codes of practices and agreements or changes and initiate a legislative compliance review
for applicable WHSMS documentation.
Identification of Applicable Legislative Information
All work health and safety management system (WHSMS) documentation shall identify:

 the title of any relevant legislation, code of practice or Australian Standard,


agreements or guidelines that support the content of the particular document
 the requirements of applicable legislation, code of practice, Australian Standard etc
 the COLLEGE standard to enable compliance to the applicable legislation, code of
practice or Australian Standard.

Communication of Legislative Information


Mechanisms are in place for alerting new and changed legislative requirements to the
COLLEGE community. This primarily includes communication via the Central WHS
Committee and Workplace Advisory Committees.

Where appropriate stakeholders such as Directors, CEOs, Heads or Managers of


Departments, or technical officers may be communicated directly via email of any changes
or updates.

Access to Legislative Information


Access to current relevant WHS legislation, Australian Standards, codes of practice,
agreements and guidelines is primarily available through electronic media from the WHS
site including this document and other external internet sites. Where electronic information
is inaccessible, relevant legislative material is to be maintained in hardcopy and noted in this
document accordingly.

The WHS Unit provides external links on the COLLEGE website to facilitate individuals
accessing up to date legislative information. External links to sites containing relevant
information include;

 SafeWork NSW
 New South Wales Office of Environment and Heritage
 Safe Work Australia
 Australasian COLLEGE Safety Association
 Department of Foreign Affairs and Trade

Specific Activities
Any person undertaking specific activities, performing work or operating equipment which
includes those activities requiring licences, certificate of competency, notification to
regulatory department, registration, approval, exemption or any other type as required by
legislation will ensure compliance with relevant legislation and associated requirements.

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The WHS Training Guidelines details activities requiring qualification and licences. The
following COLLEGE guidelines details specific requirements for these activities:
 Dangerous Goods
 Plant and Equipment
 Asbestos
 Electrical
 Forklifts
 Radiation
 Hazardous Chemicals
 WHS Risk Management Guidelines.

Legislative requirements are incorporated into the operations of the COLLEGE


undertakings through the following processes:

 development of WHSMS documentation


 undertaking of risk assessments and risk control plans
 development of safe work procedures
 WHS training requirements.
COLLEGE workers are provided with information regarding WHS related regulatory
requirements including legislation that significantly affects their role and responsibilities.
This is identified via the WHS training competency profile and on-the-job training via
information outlined in safe work procedures.

Government Organisations

SafeWork Australia
Safe Work Australia is an Australian Government statutory agency which has a
responsibility to improve work health and safety and workers compensation arrangements
across Australia. Safe Work Australia is a national policy body, not a regulator of work
health and safety.

SafeWork NSW
SafeWork NSW (formerly WorkCover NSW) is the workplace safety regulator in NSW.

Key Legislation

Acts and Regulations


The legislation for WHS in NSW is:

 Work Health and Safety Act 2011 NSW


 Work Health and Safety Regulation 2011 NSW

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A summary of the NSW WHS Regulation is available and outlined in plain English:

 Summary of the Regulation


Other legislation which is applicable to the COLLEGE’s WHSMS includes:

 Explosives Act 2003


 Explosives Regulation 2005
 Radiation Control Act 1990
 Radiation Control Amendment Act 2010
 Radiation Control Regulation 2003
 Commonwealth Gene Technology Act 2000
 Commonwealth Gene Technology Regulations 2001

Codes of Practice
A code of practice is a practical guide to achieving the standard of safety required by WHS
legislation. Codes of practice are admissible in court proceedings and should be followed
unless there is an alternative course of action, which achieves the same or better standard of
health and safety in the workplace. The model codes of practice issued by Safe Work
Australia have been determined as appropriate codes of practice by SafeWork NSW.

The following codes of practice were released since 1 January 2012:

 Confined spaces
 Hazardous manual tasks
 How to manage and control asbestos in the workplace
 How to manage work health and safety risks
 Managing the risk of falls at workplaces
 How to safely remove asbestos
 Labelling of workplace hazardous chemicals
 Managing noise and preventing hearing loss at work
 Managing the work environment and facilities
 Preparation of safety data sheets for hazardous chemicals
 Work health and safety consultation, coordination and cooperation.
 First Aid in the Workplace
 Managing Risks in Construction Work
 Preventing Falls in Housing Construction
 Managing Risks of Plant in the Workplace
 Managing Risks of Hazardous Chemicals in the Workplace
 Safe design of structures
 Managing electrical risks at the workplace
 Demolition work
 Excavation work
 Spray Painting and Powder Coating
 Abrasive Blasting

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 Welding Processes

A full list of the model codes of practice is available on the Safe Work Australia web site.

Australian Standards

The key standards that are relevant in relation to the WHSMS include:
 AS4804:2001 Occupational Health and Safety Management Systems - General
guidelines on principles, systems and supporting techniques
 AS4801:2001 Occupational Health and Safety Management Systems - Guidance
for Use
 AS/NZS ISO 31000:2009
 AS/NZS ISO 19011 - Guidelines for Quality and/or Environmental Management
Systems Auditing.

Key standards relevant to emergency preparedness include:


 AS3745-2010: Planning for emergencies in facilities
 AS1670.1-2004: Fire detection, warning, control and intercom systems –
System design, installation and commissioning – Fire
 AS1670.3 2004, Fire detection, warning, control and intercom systems –
System design, installation and commissioning – Fire alarm monitoring
 AS1670.4 2004, Fire detection, warning, control and intercom systems – System
design, installation and commissioning – Sound systems and intercom systems
for emergency purposes
 AS2419.1-2005: Fire hydrant installations – System design, installation
and commissioning
 AS2444-2001; Portable fire extinguishers and fire blankets – Selection and location
 AS2941-2008; Fixed fire protection installations – Pumpset systems
 AS1905.1-2005; Components for the protection of openings in fire-resistant walls
– Fire- resistant doorsets.
 AS1841: Portable fire extinguishers
 AS1850: Portable fire extinguishers – Classification, rating and performance testing
 AS3745: Emergency control organisation and procedures for buildings, structures
and workplaces.
Key standards relevant to lighting levels include:
 AS1680: Interior lighting
 AS1680.1: Interior and workplace lighting – General principles and recommendations.
 Key standard relevant to air quality include:
 AS1668.2: The use of ventilation and air-conditioning in buildings - Ventilation
design for indoor air contaminant control.
Key standards relevant to slip resistance
 AS4586, Slip resistance classification of new pedestrian surface materials

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 AS4663, Slip resistance measurement of existing pedestrian
surfaces. Key standards relevant to ergonomics include:
 AS1668.2: The use of ventilation and air conditioning in buildings: Part 2: Ventilation
design for indoor air contaminant control (excluding requirements for the health aspects
of tobacco smoke exposure)
 AS1680.1: Interior and workplace lighting: Part 1: General principles
and recommendations
 AS1680.2.2: Interior lighting: Part 2.2: Office and screen-based tasks
 AS3590.2: Screen-based workstations: Part 2: Workstation furniture
 AS4442: Office desks
 AS4438: Height adjustable swivel chairs.

Key standards relevant to laboratory safety include:

 AS2243: Safety in laboratories Series: Part 1 Planning and operational aspects


 AS/NZS IEC 60825.1:2011 : Safety of laser products - Equipment classification
and requirements
 AS/NZS IEC 60825.14:2011 : Safety of laser products - A user's guide
 AS4031-1992/Amdt 1-1996: Non-reusable containers for the collection of sharp
medical items used in health care areas.
Key standards relevant to electrical safety include:
 AS3000: Electrical Installations
 AS3760: In-Service Safety Inspection And Testing Of Electrical Equipment
 AS3820: Essential safety requirements for electrical equipment
 AS/NZS 3111:2009, Approval and test specification - Miniature overcurrent circuit-
breakers
 AS/NZS 3190:2011, Approval and test specification - Residual current devices.

Key standard relevant to machinery include:


 AS4024: Safety of machinery – General principles – Technical

principles. Key standard relevant to testing and tagging include:


 AS3760: In-service inspection and testing of electrical equipment
 AS3017: Electrical installations.

Key standards relevant to confined space include:


 AS2865: Confined Spaces.

Key standards relevant hazardous substances include:


 AS1894: The Storage and Handling of Non-flammable Cryogenic and
Refrigerated liquids
 AS1940: The Storage and Handling of Flammable and Combustible Liquids
 AS3780: The Storage and Handling of Corrosive Substances

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 AS3833: The storage and handling of mixed classes of dangerous goods in packages
and intermediate bulk containers
 AS4326: The Storage and Handling of Oxidising Agents
 AS4332: The Storage and Handling of Gases
 AS4452: The Storage and Handling of Toxic Substances.

Legislative Compliance Review

The following outlines the process of reviewing WHS documentation in terms of ensuring
legislative compliance.

Scope

A legislative compliance review assesses the COLLEGE’s policies, guidelines or procedures


of the WHS management system against any legislative, industry codes of practice or
standards at the desktop level.

Frequency

Legislative compliance reviews are conducted when WHSMS documentation is due for
review or due to external changes, e.g. changes or introduction of legislation, codes of
practice or national standards.

Competency Requirements

Persons conducting a legislative compliance review on WHSMS documentation are to


possess the necessary qualifications, skills and experience of the area being audited.

Methodology

The policy or procedure requiring review shall be assessed for compliance of the
requirements of any applicable legislation, codes of practice or national standards and
referred to in the document.

The review shall include identifying and referencing legislative requirements related to the
policy, guideline or procedure and incorporating these needs into the process.

Results

The revised policy, guidelines or procedures as a result of legislative compliance review are
to be communicated to the COLLEGE’s WHS Committee for consultation. This primarily
includes the change or addition of legislation, codes of practice or Australian Standards.

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Corrective Actions

Corrective actions to WHS policy, guidelines or procedures to remedy non-compliance to


legislative requirements will be implemented and monitored by the Health and Safety
Advisor. These corrective actions shall be communicated to the COLLEGE WHS
Committee and any other relevant personnel for action if required.

Related Documents.
 For the implementation of specific legislative requirements please refer to the
COLLEGE’s COLLEGE WHS Web Site
 WHS Training Guidelines

Program Evaluation

In order to ensure that these guidelines continue to be effective and applicable to the
COLLEGE, they will be reviewed regularly by the WHS Unit in consultation with the WHS
Committee. Conditions which might warrant a review of the guidelines on a more frequent
basis would include:
 reported hazards or injuries
 non-conforming systems
 WHS Committee concern.
Following the completion of any review, the program will be revised/updated in order to
correct any deficiencies. These changes will be communicated via the WHS Committee.

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APPENDIX 5: LEGISLATIVE REQUIREMENTS MATRIX

Related Policy / Procedure /


Legislation Commentary Responsibility
Code

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APPENDIX 6: RISK ASSESSMENT

Risk Assessment Template


Use this template to document a risk assessment to manage health and safety hazards and risks.

Activity Description:

Conducted by: Date:

Task 1: Identify the Hazards


Biological (e.g. hygiene, disease, infection)
Blood / Bodily fluid Virus / Disease Food handling
Other/Details:
Chemicals Note: Refer to the label and Safety Data Sheet (SDS) for the classification and management of all
Non-hazardous chemical(s) ‘Hazardous’ chemical (Refer to a completed hazardous chemical risk assessment)
Name of chemical(s) / Details:
Critical Incident – resulting in:
Lockdown Evacuation Disruption
Other/Details:
Energy Systems – incident / issues involving:
Electricity (incl. Mains and Solar) LPG Gas Gas / Pressurised containers
Other/Details:
Environment
Sun exposure Water (creek, river, beach, dam) Sound / Noise
Animals / Insects Storms / Weather Temperature (heat, cold)
Other/Details:
Facilities / Built Environment
Buildings and fixtures Driveway / Paths Workshops / Work rooms
Playground equipment Furniture Swimming pool
Other/Details:
Machinery, Plant and Equipment
Machinery (fixed plant) Machinery (portable) Hand tools
Vehicles / trailers
Other/Details:
Manual Tasks / Ergonomics
Manual tasks (repetitive, heavy) Working at heights Restricted space
Other/Details:
People
Students Staff Parents / Others
Physical Psychological / Stress
Other/Details:
Other Hazards / Details

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Task 2: Assess the Level of Risk
Consider the hazards identified in Task One and use the risk assessment matrix below as a guide to assess
the risk level.

Consequence
Likelihood
Insignificant Minor Moderate Major Critical
Almost Certain Medium Medium High Extreme Extreme

Likely Low Medium High High Extreme

Possible Low Medium High High High

Unlikely Low Low Medium Medium High

Rare Low Low Low Low Medium

Consequence Description of Consequence Likelihood Description of Likelihood

1. Insignificant No treatment required 1. Rare Will only occur in exceptional circumstances

Minor injury requiring First Aid


Not likely to occur within the foreseeable
2. Minor treatment 2. Unlikely
future, or within the project lifecycle
(e.g. minor cuts, bruises, bumps)

Injury requiring medical treatment or May occur within the foreseeable future, or
3. Moderate 3. Possible
lost time within the project lifecycle

Serious injury (injuries) requiring


Likely to occur within the foreseeable future,
4. Major specialist medical treatment or 4. Likely
or within the project lifecycle
hospitalisation

Almost certain to occur within the


Loss of life, permanent disability or 5. Almost
5. Critical foreseeable future or within the project
multiple serious injuries Certain
lifecycle

Assessed Risk Level Description of Risk Level Actions

If an incident were to occur, there would be little Undertake the activity with the existing
Low
likelihood that an injury would result. controls in place.

If an incident were to occur, there would be some


Medium Additional controls may be needed.
chance that an injury requiring First Aid would result.

If an incident were to occur, it would be likely that an Controls will need to be in place before the
High
injury requiring medical treatment would result. activity is undertaken.

Consider alternatives to doing the activity.


If an incident were to occur, it would be likely that a
Extreme Significant control measures will need to be
permanent, debilitating injury or death would result.
implemented to ensure safety.

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Task 3: Control the Risk
In the table below:
1. List below the hazards/risks you identified in Task One.
2. Rate their risk level (refer to information contained in Task Two to assist with this).
3. Detail the control measures you will implement to eliminate or minimise the risk.
Note: Control measures should be implemented in accordance with the preferred hierarchy of control.
If lower level controls (such as Administration or PPE) are to be implemented without higher level
controls, it is important that the reasons are explained.
4.
Hierarchy of Control
Most effective Elimination: remove the hazard completely from the workplace or activity
(High level)
Substitution: replace a hazard with a less dangerous one (e.g. a less hazardous chemical)

Redesign: making a machine or work process safer (e.g. raise a bench to reduce bending)

Isolation: separate people from the hazard (e.g. safety barrier)


Administration: putting rules, signage or training in place to make a workplace safer
(e.g. induction training, highlighting trip hazards)
Least effective
(Low level) Personal Protective Equipment (PPE): Protective clothing and equipment (e.g. gloves, hats)

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Hazards/Risks and Control Measures
1. Description of 2. Risk 5. Control Measures
(Note: if only Administration or PPE controls are used, please
Hazards / Risks Level explain why.)

Other details:

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APPENDIX 7: NGC RISK REGISTER

The Naja Group of Colleges Risk Register FY 2018 / 2020

Identified risk Probability Impact Current controls Future actions


Failure to recruit
qualified real estate Medium High
agents due to increased All office equipment
competition. regularly reviewed and
updated as required; IT
Failure to realise revenue Industry benchmarking
security monitored and
gains due to recent slump in High High in all areas of
maintained.
real estate prices. organisational
Appropriate insurances held
performance
and coverage reviewed
Conduct periodic
Inadequate insurance Low High annually.
reviews of agent
cover. Managers encouraged
performance to
and incentivised to
ensure professional
Non-compliance on anti- follow performance
Medium High conduct Staff trained
discrimination. management policy.
in use of technology
Employee performance plans
as needed. Keep
Perception of align with business plan and
abreast of changes in
discriminatory practice Medium High six- monthly review process
potential liabilities.
reducing client and tenant in place. Project to raise
Review and develop
base. awareness of anti-
HR related policies
discrimination, WHS and
Poor organisational culture; where required.
other legislation/codes of
low level of staff Medium Medium conduct among agents, Development of ethical
engagement and morale. charter, including
clients, tenants
principles all agents
Loss of knowledge and Appropriate HR policies
must follow.
capability through departing Low High and procedures in place.
staff. WHS management
system in place.
Failure to meet occupational
health and safety Low High
requirements.

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APPENDIX 8: MEETING AGENDA TEMPLATE

MEETING AGENDA

DATE TIME
MEETING
LOCATION
TYPE
MEETING CALLED
TIME KEEPER
BY
MEETING OURPOSE
SCRIBE
ATTENDEES
OTHER PRESENT

Time Agenda Item By

09:00 – 09:15
09:15 – 09:30
09:30 – 09:45
09:45 – 10:30
10:30 – 11:00
11:00 – 11:15 TEA BREAK
11:15 – 13:30
13:30 – 14:15 LUNCH BREAK
14:15 – 16:30

Bachar S. Naja

VET Academic Manager


Boston International College

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APPENDIX 9: NGC TRAINING PLAN

Timeline for Delivered

Nov
Aug
May

Sep

Dec
Feb

Oct
Mar

Apr

Jun
Jan
Training undertaking Mode of delivery on

Jul
training demand
WHS local area Within first week
Internal – local area to use
induction of starting checklist
Within 3 months Internal – delivered by Professional
WHS orientation of
Development Unit
starting
WHS for
Within 3 months
Managers and Internal – online through FLO
of appointment
Supervisors

Officers
Internal workshop – delivered by 
WHS Unit

Event safety
Before running Internal – workshop at 
University events Division/School/Faculty
Prior to using a
Driver safety Internal - online
University vehicle

Ergonomics As required
Internal – online video or face-to- 
face

Apex institute of Education | SITXWHS003 – Learner Assessment Pack V2.0_Jun 2019 | CRICOS: 03156M Page 49 of
APPENDIX 10: NGC CONSULTATION / COMMUNICATION PLAN

Resources Communication
Target audience: Key messages: Deadline:
Required: Do we methods: Who is responsible Date
Who do we want to What do we want to By when does this
need any How are we going for doing it? completed
inform? tell them? need to happen?
resources to tell them?
 We want to  Letter to
promote the manager/CEO of  Debbie – Site
 31 March 2015
health and each contracting Manager
wellbeing of our organisation
staff and visitors  John – IT
 Notice on website  15 April 2015
 Our worksite will Manager
be smoke free  Charlie –
 Statistics  Signage erected
Example: from 30 June Maintenance  30 April 2015
 Posters at gate
Contractors 2012 foreman
 Leaflets
 Contractors  Alice – Public
visiting the site  Article in external
Relations  3 May 2015
will not be newsletters
Manager
permitted to
 Alice – Public
smoke on the  Advertisement in
Relations  15 June 2015
premises after local paper
Manager
this date
Employees
Customers
Contractors
Visitors
General public

Apex institute of Education | SITXWHS003 – Learner Assessment Pack V2.0_Jun 2019 | CRICOS: 03156M Page 50 of

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