Professional Documents
Culture Documents
UNIT OVERVIEW............................................................................................................................................. 4
Unit Description........................................................................................................................................ 4
ASSESSMENT EVIDENCE.................................................................................................................................................. 5
PERFORMANCE EVIDENCE............................................................................................................................................................................5
KNOWLEDGE EVIDENCE.................................................................................................................................................................................5
ASSESSMENT CONDITIONS........................................................................................................................................................................... 7
AQF SPECIFICATIONS FOR ASSESSMENTS.......................................................................................................................................................... 8
Knowledge................................................................................................................................................ 8
Skills......................................................................................................................................................... 8
Application................................................................................................................................................ 8
ACSF SPECIFICATIONS AND FOUNDATION SKILLS.............................................................................................................................................9
ASSESSMENT REQUIREMENTS................................................................................................................................................................................ 9
SUBMITTING ASSESSMENTS......................................................................................................................................................................... 9
TRAINING RESOURCES....................................................................................................................................................................................9
STUDENT INSTRUCTIONS............................................................................................................................................................................ 12
STUDENT INSTRUCTIONS............................................................................................................................................................................ 17
TASK 1 : CONSULTATION / COMMUNICATION PLAN...................................................................................................................20
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TASK 6: MONITOR ADHERANCE TO WHS POLICIES AND PROCEDURES....................................................................................................26
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UNIT OVERVIEW
UNIT DESCRIPTION
This unit describes the skills and knowledge required to develop and monitor implementation of the
operational plan to provide efficient and effective workplace practices within the organisation’s
productivity and profitability plans.
This unit applies to individuals who manage the work of others and operate within the parameters
of a broader strategic and/or business plan.
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5. Implement and 5.1.Identify WHS training needs based on regular staff monitoring.
monitor health, safety 5.2.Make arrangements for fulfilling training needs.
and security training. 5.3.Monitor effectiveness of training and make required adjustments.
Complete WHS records and reports accurately and legibly and store
according to organisational and legal requirements.
6. Maintain WHS Use data and reports to provide reliable and timely input into the
records and reports. management of workplace health, safety and security.
Minimise use of printed materials and maximise electronic
transmission and filing of all documents to reduce waste.
ASSESSMENT EVIDENCE
To achieve competency in this unit a student must demonstrate their ability to complete tasks
outlined in elements and performance criteria of this unit in the context of the job role, and:
PERFORMANCE EVIDENCE
Evidence of the ability to complete tasks outlined in elements and performance criteria of this unit in
the context of the job role, and:
implement and monitor adherence to workplace health and safety procedures in three of
the following real or simulated situations:
o evacuation of staff and customers
o security management of cash, documents, equipment, keys or people
o handling chemicals and hazardous substances
o hazard identification and reporting
o incident and accident reporting
o risk assessment and reporting
coordinate consultative processes for managing the above workplace health, safety and
security issues
coordinate risk assessments, WHS training, and the maintenance of records relating to
above situations
monitor the effectiveness of the WHS system and identify:
o required adjustments
o staff training needs
demonstrate management practices that must be implemented for compliance with state or
territory occupational health and safety (OHS) or WHS legislation during above situations.
KNOWLEDGE EVIDENCE
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Demonstrated knowledge required to complete the tasks outlined in elements and performance
criteria of this unit:
specific organisation:
o full content of WHS policies and procedures; and consultation, hazard identification,
risk assessment and reporting documents
o methods used for WHS consultation, hazard identification and risk assessment
o options for the provision of training:
coaching or mentoring in safe work practices
formal training programs in safe work practices
o hazard identification, risk assessment and control
o WHS policy and procedure induction
o WHS representative or committee
o provision of information, fact sheets and signage to ensure safe work practices
WHS information:
o consultative arrangements for WHS
o employee roles and responsibilities in WHS management practices
o legal obligations and ramifications of failure to comply
o location of first aid kit and emergency evacuation plan
o WHS training information and updates
o policies:
overall approach of organisation to WHS
participation of personnel in WHS management practices
responsibilities of employees to ensure safety
o procedures
o specific risk control measures relevant to the workplace
o specific regulations and codes of practice
o use of:
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consultative processes:
o a diary, whiteboard or suggestion box used by staff to report issues of concern
o fact sheets to fully inform personnel about WHS rights and responsibilities
o formal WHS representatives and committees
o formal meetings with agendas, minutes and action plans
o informal meetings with notes
o WHS discussions with employees during the course of each business day
o recording issues in a management diary
o regular staff meetings that involve WHS discussions
o seeking staff suggestions for content of WHS policies and procedures
o special staff meetings or workshops to specifically address WHS issues
o staff handbook containing WHS information
o surveys or questionnaires that invite staff feedback on WHS issues
ASSESSMENT CONDITIONS
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Assessment must ensure access to:
o computers, software programs, printers and communication technology used to
administer the implementation and monitoring of a WHS system
o relevant state or territory WHS legislation
o current plain English regulatory documents distributed by the local WHS
government regulator
o codes of practice and standards issued by government regulators or industry groups
o WHS information and business management manuals issued by industry
associations or commercial publishers
o current commercial WHS policies and procedures
o operational team for which the individual coordinates WHS management practices;
this can be:
teams in an industry workplace who are assisted by the individual during the
assessment process; or
individuals who participate in role plays or simulated activities, set up for the
purpose of assessment, in a simulated industry environment operated within
a training organisation.
This assessment is set in accordance with the criteria for AQF Level 5. As stated in the AQF
specification for the Diploma qualifications must be designed and accredited to enable graduates
to demonstrate the learning outcomes expressed as knowledge, skills and the application of
knowledge and skills specified in the level 5 criteria and the Diploma descriptor.
Students at this level will have specialised knowledge and skills for skilled/para-professional work
and/or further learning.
KNOWLEDGE
Students at this level will have technical and theoretical knowledge in a specific area or a broad
field of work and learning.
SKILLS
Students at this level will have a broad range of cognitive, technical and communication skills to
select and apply methods and technologies to:
• analyse information to complete a range of activities
• provide and transmit solutions to sometimes complex problems
• transmit information and skills to others
APPLICATION
Students at this level will apply knowledge and skills to demonstrate autonomy, judgement and
defined knowledge responsibility in known or changing contexts and within broad but established
parameters
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ACSF SPECIFICATIONS AND FOUNDATION SKILLS
The term ‘Foundation Skills’ is currently used to include the core skills defined in the Australian
Core Skills Framework (ACSF) as well as the employability skills identified by employers as critical
for effective performance in the workplace. The core skills of the ACSF include reading, writing,
oral communication, numeracy and learning.
Foundation skills encompass the core skills of reading, writing, oral communication, numeracy and
learning as described by the Australian Core Skills Framework (ACSF), and the Employability
Skills/Core Skills for Work. They exist on a continuum from very basic skills to highly-developed
and specialist skills. The foundation skills have been addressed in the assessment as part of the
performance criteria for this unit.
ASSESSMENT REQUIREMENTS
To demonstrate competence in this unit, students must undertake all tasks in this assessment
booklet and complete them satisfactorily and in addition, also satisfactorily complete the role play
assessment, including demonstrating communication skills during the practical activities. If the
student does not answer some questions or perform some tasks satisfactorily and therefore is
deemed to be ‘Not Competent’, they may be asked supplementary questions or given alternative
activities to determine competence. After the student has demonstrated consistency in
performance, the student is to be awarded this unit.
Should the student still be deemed ‘Not Competent’, the student should be offered the opportunity
to undertake a supplementary assessment or appeal the result.
SUBMITTING ASSESSMENTS
Students should submit assessment tasks with the provided cover sheet.
Assessments should be submitted on or before their due date. Extensions for individual
assessment tasks may be negotiated in specific circumstances. Consultation on this must occur
prior to the due date and extensions due to illness will require a medical certificate. Extensions
must be confirmed by the Academic Manager in writing.
TRAINING RESOURCES
The student will have access to the following:
AIE Student Workbook
PowerPoint presentation
Learner Assessment Pack (LAP)
Access to a computer, the Internet and word-processing system such as MS Word
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UNIT ASSESSMENT PLAN
To demonstrate competence in this unit, you must be assessed as satisfactory in each of the
following assessment part.
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UNIT ASSESSMENT 1
UNIT KNOWLEDGE ASSESSMENT (UKA)
STUDENT TO COMPLETE AND SUBMIT
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STUDENT INSTRUCTIONS:
You are required to demonstrate the knowledge you have gained from undertaking SITXWHS003
unit of competency.
All knowledge assessments are untimed and are conducted as open book (this means
student can refer to textbooks or any resources).
You must complete all questions unassisted by the assessor or other personnel but may
refer to reference material as needed.
Submission details
The Assessment Task is due on the date specified by your trainer. Any variations to this
arrangement must be approved in writing by your trainer.
Fill out and attach the Assessment Submission form to the documents you are
submitting to be marked.
Please answer each question on a separate page provided and clearly indicate the
question number at the top of the page.
The Trainer/Assessor may further prompt and question in order to receive answers
of appropriate quality or if further clarification is required and to validate
authenticity of your submitted work.
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QUESTION 1
Under the WHS legislation there are 5 situations when a person conducting a business or
undertaking (employer) must consult with workers. Name 3 of them.
Ans
The identification of threats can be successfully managed by combining the opinions and
suppositions of the organization's workers.
It enables entrepreneurs to protect operational approach practises while also imagining new
ways to combat threats.
For resonating with the business activity with labourer security, recognisable proof of threats
must be taken care of.
The sentiment is echoed by WHS legislation, which instructs employers to conduct regular
reviews and meetings with employees if any imminent threats or hazardous situations arise
on the job.
The counsel with labourers is essential for labourers to correct with the progressions and
follow business methods. The programs for moving work obligations must be proposed to
make a proposition for changes in welfare exercises. Conversation with labourers in
regards to altered changes and procedural example of wellbeing security is important to
make everybody tolerating the adjustments in welfare execution. To exceed expectations
the proposed changes, work security can help in counsel on strategic approaches. These
practices can permit businesses to incorporate higher fulfillment among workers and give
an agreeable zone to recreate their operational capacities.
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QUESTION 2
List 4 ways you can provide staff with workplace health and safety information.
Ans
Four significant workouts can be used to provide the data communicated between business
associations and labourers.
The arrangements made for representational well-being can provide enterprises with a clear
answer.
Representatives can benefit from strategies that teach them about attentive exercises that can
be used to reduce workplace hazards.
The verdict of the The author connects WHS legislation to the fact that it allows workers to
participate in the conference process.
The direction of risks and evaluation is critical in expanding the fulfilment criteria for
representatives in terms of reducing workplace dangers.
Episodes' information
The events for information can provide enlightening substance about circumstances that do
not need to be repeated, allowing for the avoidance of prospective consequences on specific
workers.
There is also a requirement to provide information on any illness or substantial damage that
has affected the company's workforce.
It should be consumed in such a way that it does not jeopardise the privacy of those who
have been harmed.
Risk assessments
Any harmful situation in the organisation can be triggered by the risk report.
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QUESTION 3
An emergency evacuation plan is one example of a WHS procedure which helps to keep people
safe. List 4 others relevant to your industry.
Ans
The retail business of Australia requires wellbeing insurance that can be embraced to
protect operational methods and resultant effect over representatives/shoppers. Four
important WHS methods for retail industry are:
Clearing plan
This methodology gave inside the setting of WHS can help retail industry to diminish
losses during a crisis as well as decrease intricacies in safe practices formulated for
representatives.
Procedural distinguishing proof for danger and their effect is important to join into safe
practices.
Announcing of occurrences
The episodes that can be viewed as notifiable are a significant substance for lessening
future situational emergency.
It is prompted for representatives to not make any impedance with continuous strategy
according to work environment security methodology.
QUESTION 4
List 2 methods of monitoring that staff are following WHS procedures.
Ans
The severity of the working environment frequently results in the absence of WHS
procedures intended to protect employees' lives.
In any event, unannounced assessments by senior level representatives are critical for
determining whether workers adhere to WHS rules.
The use of this procedure may enable the concerned organisation to remedy any errors and
change operating procedures.
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Following of past episodes
QUESTION 5
List 5 types of document that would act as evidence of your company’s compliance with WHS
Ans
QUESTION 6
List 4 possible Tasks you could take if you observed a staff member not complying with your
company’s WHS practices, or a hazard control measure was not working properly.
Ans
Arrangement of preparing
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Answering to senior administration
QUESTION 7
List 5 WHS issues or potential hazards you need to monitor in your department/industry on a daily
basis.
Ans
QUESTION 8
List 3 matters you might discuss as part of making consultation arrangements.
ans
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QUESTION 9
Name 3 methods you can use to provide staff members the opportunity to contribute their views on
WHS issues.
Ans
QUESTION 10
If you cannot resolve a staff member’s WHS issue or control a hazard yourself, name 3 people you
might refer the issue to in order to find a resolution.
Ans
Manager of department
HR manager
Supervisor
QUESTION 11
A staff member has raised WHS issues in the workplace which now have been resolved. Why is it
important to communicate the result back the staff member who raised it? (15 - 20 words)
Ans
To ensure that similar occurrences are not repeated in future activities, correspondence with
concerned workers about their WHS difficulties is essential.
QUESTION 12
Safe Work Australia’s Code of Practice “How to manage work health and safety risks” lists the
instances when risk management must occur and hazard controls must be used.
Ans
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QUESTION 13
List 4 different types of WHS training methods.
Ans
This preparation can be altered inside the nearness of teacher with the goal that issues in
regards to WHS can be settled by educator
The instructional course with intelligent stage can permit workers to consider taking
pretends with different individuals from the association. Question and answer session is
important to fuse for giving required data on WHS. It can likewise incorporate contextual
analysis conversation to consider the negative potential outcomes of keeping away from
WHS methods.
Broadly educating
One of the significant instructional meetings that can improve worker's discernment on
WHS is to permit people to encounter different obligations. This can permit them to secure
the importance of WHS arrangements and techniques.
E-learning
The learning stage dependent on online stage can give required subtleties over the web.
QUESTION 14
Give 2 examples of when you must provide WHS training to your staff. (20 - 30 words)
Ans
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QUESTION 15
Give 4 examples of training you might organise with a specialist WHS training provider.
Ans
QUESTION 16
Give 3 reasons you should monitor the effectiveness of training programs?
Ans
QUESTION 17
Where should Safety Data Sheets (SDS) be kept? (15 - 30 words)
ans
To ensure that no physical harm is done, the information sheets should be verified from
concoction materials.
It should also be placed within easy reach of employees to avoid concerns with availability.
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QUESTION 18
List 5 pieces of information you can find on an SDS.
Ans
QUESTION 19
What information can you get from a completed risk assessment document? (10 - 20 words)
Ans
Hazard evaluation can provide specific guidance on distinct threats that could jeopardise
WHS plans.
The paper also includes a way for reducing risks that has been carefully considered.
QUESTION 20
List 4 pieces of information that should be recorded as a training record for a staff member who
has undertaken WHS training.
Ans
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QUESTION 21
How can you minimise the environmental impacts of storing documents and files? (20 - 40 words)
Ans
The representatives of the association have demanded that the usage of written words be
reduced and that recycled paper be made an essential component in order to reduce the
natural effect.
The necessity for an electronic report is in place to secure the papers that are being stored.
The requirement of advanced stockpiling for supplying unencumbered access and correction
of reports is comparable to the creator's announcement.
QUESTION 22
Under the WHS legislation, what is an employer’s duty of care in relation to providing a safe
workplace? (10 - 20 words)
Ans
QUESTION 23
If a business chooses to have direct, regular contact between employer and employees instead of
appointing a WHS Committee or appoint WHS Representatives, have they failed to meet their
requirements of the WHS act? Why/Why not? (10 - 20 words)
Ans
The Australian legislature has stated that the WHS delegates have no specific relevance.
In this regard, the concerned organisation has not failed to comply WHS requirements.
QUESTION 24
If a WHS Committee raises a WHS issue with an employer, and the employer does not consider
the issue in a timely fashion, has the employer failed to meet their legal requirements? Why/Why
not? (10 - 20 words)
Ans
WHS enactment expects managers to react to the issues raised by the agent.
Rebelliousness of this duty can bring about rupture of WHS enactment.
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QUESTION 25
What is the role of a WHS Committee? (20 - 50 words)
Ans
The main goal of a WHS advisory group is to encourage workers and managers to share
information.
The WHS board has mandated that it consider bringing in senior personnel to assess the risks
and potential results of implementing any operational capacity upgrades.
This could result in valid adjustments to WHS arrangements and capabilities.
QUESTION 26
List 2 penalties a judge may impose on you if you fail to meet your duties under the WHS act.
ans
Punishment 2-The break which could uncover a representative toward death hazard is
additionally viewed as a rupture in WHS enactment. So as to lessen such occasions, AUS
$1,500,000 is forced to recuperate the harms.
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UNIT ASSESSMENT 2
UNIT SKILLS ASSESSMENT (USA)
STUDENT TO COMPLETE AND SUBMIT
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STUDENT INSTRUCTIONS:
Students are required to respond to a case study and scenarios based on The Naja Group of
Colleges’ North Sydney Campus Cafeteria.
If you are not sure about any aspect of the assessment or would like to discuss your
particular needs, please speak to your trainer.
Your trainer will tell you the date you need to submit your assignment.
You need to complete all parts and submit them together by the due date.
This project assignment is to be completed using the Naja Business Hotel case study. It is
included in the “Appendix”.
The checklist table will identify the records that you are required to prepare and submit (as
a single submission).
Your assignment must be typed (in 12 point type on A4 paper) and you need to complete
an Assessment Cover Page.
Make sure you keep a copy of your assignment before you hand it in to your trainer
Note :
Any Role Play or Presentation needs to be completed in the class with your Trainer /
Assessor on the date
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The Naja Group of Colleges
Scenario
The Naja Group of Colleges embarked on a new business adventure with the aim of providing an
exceptional student experience. A home-style-food cafeteria was introduced into the business
model of the Naja Group of College. The project had been in the planning staged for more than
two years and finally it was implemented in January 2018.
Now, every campus has a cafeteria with the capacity to fit at least 75 clients at any given time.
The Situation
You, Stanley Evans, the Operations Manager at The Naja Group of Colleges, had been
monitoring the activity of the Cafeteria in the Norwest campus for some time because the number
of complaints from both students and staff members about the cafeteria is increasing.
So you decide that action needs to be taken. You sent the following email to the Board of Directors:
Cafeteria.
I have been closely monitoring the activities of the cafeteria at our Norwest campus for more than
six months as I had noticed an increasing number of complaints from both the students and the
staff members about the cafeteria.
The number of these complaints increased alarmingly in the last three months.
I now am of the opinion that if you do not intervene immediately, our reputation as a quality
provider of education is at risk.
Please find attached a brief breakdown of the complaints for your reference.
Please advise on how to tackle this issue without causing further damage.
Best regards,
Stanley Evans,
Operations Manager
The Naja Group of Colleges
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Having received your email, the Board of directors send you the following email:
Dear Stanley,
We have decided that you are to temporarily relocate your office to the Norwest campus as of this
coming Monday to focus all your attention on rectifying this issue.
We will inform the Principal at the Norwest campus of your temporary relocation and to provide
with all the cooperation you need.
Please let us know if you require any assistance in with this endeavour.
Best regards,
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TASK 1 : CONSULTATION / COMMUNICATION PLAN
You have now been at the Norwest campus for one week investigating the situation. You determine
that the complaints identify 3 major areas of concern:
So you inform the Board of Directors of your findings and you receive the following email from them:
Dear Stanley,
Thank you very much for your swift actions in identifying the root cause of the situation.
The Board of Directors is of the opinion that the staff members will need intensive training on
adhering to organisational policies and procedures.
This will require much research and consultation, both internally as well as externally.
Once the Board of Directors approves the plan you then can start implementation.
Best regards,
NGC Board of Directors
Task
You are to develop a consultation / communication plan in order start to remedy the situation at
The Naja Group of Colleges' Norwest Campus. You are then required to seek approval from the
Board of Directors for your plan as they had requested from you. This can be done by emailing
your plan to the Board of Directors or any other way you see appropriate.
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At minimum, your Consultation / Communication Plan is to include:
The Naja Group of Colleges' Board of Directors has approved your consultation / communication
plan and have given you the go ahead to start implementing the necessary corrective actions.
You decide that as a first Task, you need to reinforce the importance of adhering to organisational
policies and procedures as they are there to ensure compliance with relevant legal requirements.
Task
For this Assessment Task, you are to develop an "Adherence to organisational Policies and
Procedure Information Kit" and inform all staff at The Naja Group Colleges' Norwest Campus
Cafeteria.
At minimum, the "Adherence to organisational Policies and Procedure Information Kit" should
include:
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Target Important Required Methods of Responsi Time Compl
Audience messages resources communicati ble bound et
o person deadlin ion
n e date
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es t of model warning to manager, Januar Januar
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s and regarding t
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college regulation
policies imposed for
are the
relevant contractors.
resources
for
contractors
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with respect to general
clearing public are
required
A draft of an email or memorandum to the staff at The Naja Group of Colleges' Norwest
Campus Cafeteria, including the following Appendix:
o Legislative Requirements Matrix
o Additional resources, such as fact sheets, posters, etc. to support the Legislative
Requirements Matrix.
Legislation matrix
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TASK 3: PORTFOLIO OF FORMS AND CHECKLISTS
As a next Task to reinforcing the importance of adhering to organisational policies and procedures,
you decide to develop a portfolio of forms and checklists to implement the process that will address
the issues identified in Task 1 of this Assessment Task. These forms and checklists will be part of
the record keeping and documentation requirements.
Task
For this task, you are to develop the required forms and checklists to implement those policies and
procedures that have been neglected at The Naja Group of Colleges' Norwest Campus Cafeteria.
The forms and checklists will be part of the policies and procedures that will address:
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TASK 4: TRAINING PLAN
As a natural next Task in your implementation plan, you will need to train the staff at The Naja
Group of Colleges' Norwest Campus Cafeteria on the implementation and use of the forms and
checklists developed in Task 3 of Assessment Task 1 above.
Task
For this Task, you are to prepare a training plan for the staff at The Naja Group of Colleges'
Norwest Campus Cafeteria. You will need to train the staff on the use of the forms and checklists
developed in Task 3 of Assessment Task 1 above.
The training plan will be for training sessions designed around the areas of concern (Hazard
identification and reporting, incident and incident reporting, and evacuation of staff, students and
visitors). This will depend on your consultation / communication plan developed in Task 1 of
Assessment Task 1 above.
Once you have developed the training plan you are to inform the relevant staff by way of an email
or memorandum of the training plan
Training Title
Venue, date and time
Purpose of training
Expected outcomes
A draft email / memorandum addressed to staff at The Naja Group of Colleges' Norwest Campus
Cafeteria with the following Appendix:
A training plan on the use of the forms and checklists designed to implement policies and procedures
that address the following areas of concern at the Norwest Campus Cafeteria:
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Training plan
Training title
Staff training
Venue, date and time
The Norwest Campus Cafeteria of the Naja Group of Colleges will be held in the college
assembly room.
The event will take place on February 15th at 9 a.m.
It will be composed, and instruction will take place until the end of July's seven-day period.
Purpose of Training
The basic thinking process of this preparation is to ensure that the staff is capable of
determining the best strategy to determining a variety of different types of risks that might
potentially be detected by method for persons present on the premises.
According to the NGC Risk Register, the most common types of threats include the inability
to lease competent employees, an insufficient protection plan spread, disharmony on hostile
to separation, a poor business culture, and a lack of knowledge.
All of these factors have prompted experts to create a training programme that would aid in
the sharpening of the abilities of those employed by the NGC.
Expected Outcomes
The expected result of this teaching for around 4 months of preparation is that activities are
completed in the most efficient manner possible due to talented faculty's ability to utilise
materials and equipment.
The effective usage of open sources by method for master workers can contribute to a
reduction in useable cost.
Prepared workers are better able to provide improved efficiency, which aids in achieving
consistency in methods.
Furthermore, if the NGC's staffs are well-prepared, there will be less need for supervision
and methodical ability transmission.
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TASK 5: ROLE PLAY - CONSULT AND SCHEDULE RISK IDENTIFICATION
For this task, you are to prepare for and conduct a meeting with all staff members of The Naja
Group of Colleges' Norwest Campus Cafeteria.
You have now implemented all policies and procedures relating to the identified areas of concern
(Hazard identification and reporting, incident and incident reporting, and evacuation of staff,
students and visitors) at The Naja Group of Colleges' Norwest Campus Cafeteria.
You now need to decide on a routine and systematic risk identification schedule. To demonstrate
compliance with WHS legislation, policies and procedures, you decide to set a consultation session
/ meeting with the staff members of The Naja Group of Colleges' Norwest Campus Cafeteria to
discuss developing a schedule for risk identification.
Participate in the role play with your Trainer / Assessor and fellow class mates.
The list below provides you with guidance as to the proceedings of the meeting:
o Contact the staff members ( email ) to inform them of the upcoming consultation
session / meeting
o Include the reason for the consultation session / meeting as well as a meeting
agenda
o You may use the templates provided in the Appendix at the end of this document.
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You are to participate in the consultation session / meeting by:
Your Trainer / Assessor will document this activity and will use the list below as the criteria to assess
you.
Provide opportunity for staff members to contribute their views on current and future WHS
management practices
Coordinate scheduled hazard identification activities, ensuring hazards are identified at
times designated by legislation
coordinate risk assessments.
conduct sometimes complex WHS consultation activities
explain all WHS procedures and information on safe work practices.
incorporate the views of other people consulted in the workplace
monitor staff members’ daily compliance with WHS management practices
You will need to be prepared to answer questions from the audience. These questions will be to
clarify a point you have made, or request further information.
Research and plan an information meeting appropriate to your purpose and intended
audience.
Present and seek your information using effective oral communication skills
Respond to feedback and request for information from your audience
Your assessor will also consider the language, format, content and level of detail of your own
delivery.
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Role play
Stanley Evans (Operation Manager): Welcome everybody, we have accumulated here to
talk about any worries you have identified with the joining of instructing in regards to
progressing organization rehearses. On the off chance that you experience any disarray
and difficulties concerning consideration of WHS approaches, if it's not too much trouble
don't hesitate to inquire as to whether you are managing any issues.
first group of labourers part: I have encountered something that I need to discuss if that
approves of everybody?
Manager of Activities:
I believe your inquiry is legitimate because I had the same feeling while discussing the
application plan with the authority staff.
In any event, as I began looking at numerous security techniques that have been snared by
method for our experts, I realised that it is a long framework with a consistent component
that must be completely evident to everyone.
Because a large number of people visit this location on a regular basis, it is critical to ensure
that appropriate security strategies are implemented to reduce the impact.
second coworker:
I was recently thinking about how throughout our preparation programme, there are several
conversations and speeches aimed at instructing us.
We could, at the very least, do a few drills, I thought.
If I am not mistaken, direct experience can assist us in gaining self-assurance and completing
any endeavour successfully.
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Manager of Activities:
We will provide a recreation-based programme, and I believe it will benefit you and others
to gain first-hand experience.
I also want you to make certain that you are prioritising yourself in your life because if you
do not, you will be unable to deal with others.
It is also critical to participate and collect data from others, since this might aid in the
reduction of errors.
Likewise, if it's not too much bother, maintain perfect vigilance while working with a wide
range of machinery and walk cautiously to avoid stumbling disasters.
We've recently installed the Safe Work NSW e-announcement, and I believe it will assist
you and provide further information.
Activity Manager: We are going to make sense of that what obligation will be given to
which one dependent on character in general execution and how any individual is acting in
a specific peril control zone. We are going in any case the benchmark dangers and after
that make an expansive base possibility profile. After finish of the preparation, we will sort
out booked risk deciding exercises and we will advise you already. So please give shut
consideration to all the activities remembered for the preparation. Not many individuals
from Australian COLLEGE Safety Association and Safe Work Australia will be existing in
the program. Much obliged to you for going along with us and make speculations your
prized time.
1. E-mail:
Date: 20.01.2020
To
All Staff
The Naja Group of Colleges' Norwest Campus Cafeteria
Respected staff,
This e-mail for all to inform about the approaching meeting session regarding hazard
and
risk identification and hazard and risk control measures. All information is provided in
the
meeting agenda.
Please check the attached files for the meeting agenda.
Thanking you all.
Yours sincerely
STANLEY EVANS
Operation manager
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TASK 6: MONITOR ADHERANCE TO WHS POLICIES AND PROCEDURES
SCENARIO
It has been 3 months since implementing the policies and procedures relating to the areas of
concern identified earlier concern (Hazard identification and reporting, incident and incident
reporting, and evacuation of staff, students and visitors).
You, the Operations Manager at The Naja Group of Colleges, had set a target to reduce the
number of WHS incidents by 90%.
It has been a couple of weeks since you last received any WHS documentation from the Norwest
campus, so you decide to contact the Principal of the campus to make sure everything is going
well.
For this task, you are to draft an email to the Principal of The Naja Group of Colleges' Norwest
Campus Cafeteria requesting to be updated on the recent implementation of the WHS Policies and
procedures.
A draft email addressed to the Principal of The Naja Group of Colleges' Norwest Campus with the
following Appendix requesting an update on the major areas of concern:
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TASK 7: PERFORM RISK ASSESSMENT
SCENARIO
Having requested an update from the Principle of the Norwest campus, the Principle acknowledges
that recently a WHS incident had occurred on the campus and that she investigated the incident as
per policy guidelines.
The Principal sends you the incident report that has been filled out when the incident took place.
INCIDENT REPORT
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CAMPUS Norwest
2. DETAILS OF INCIDENT
● On Monday the 16th of April, 2018, a client, who was running late decided to leave
through the emergency exit and stairwell, falling and breaking her wrist.
● The exit door was blocked by boxes of paper.
● A staff member heard calls for help, managed to open the exit door and help the client.
● Not realising what had happened, or the seriousness of the accident, the staff member
criticised the client’s high heels, implying that such a thing would never happen to a man-
‘Any sensible woman would take the lift’.
● The client was humiliated.
● The client was taken to Norwest Private Hospital by ambulance.
● She is threatening to sue NGC for injuries, loss of income and mental trauma.
● Another staff member noticed a strange odour and an oily substance on the stairwell.
● This staff member reported the incident verbally to the Principle.
● This incident has only just become known to the Principle, who has been contacted by
both the client’s lawyer and the Office of the Human Rights Ombudsman.
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3. DETAILS OF WITNESSES ( if any )
SIGN: DATE:
In accordance with the recently implemented policies and procedures the following should be carried
out in the event of a WHS incident:
● complete an incident report
● investigate incidents
For this task, you are to follow the documentation and reporting requirements of the relevant policies
and procedures by:
● investigating the incident if further investigation is required
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Updated Risk register
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APPENDICES
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APPENDIX 1 : CASE STUDY
The Naja Group of Colleges ( NGC ) is an educational institution providing Vocational Education
and Training in five ( 5 ) campuses across Australia. The NGC employs 57 people to deliver four
( 4 ) business stream courses as well as three ( 3 ) accounting stream courses to more than 3,000
students each year.
1. To provide continuing education and re-entry to education options for local students who
have completed the compulsory years of schooling.
2. To provide university entrance programs to international students.
The Naja Group of Colleges is one of the Department of Education’s largest provider of students to
university. Approximately 350 to 400 NGC students gain entry to university each year.
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THE NAJA GROUP OF COLLEGES CAFETERIA
The Naja Group of Colleges expanded their business model to introduce quality cafeterias to their
campuses as part of our continued efforts to give our students an exceptional experience.
The cafeteria offer all-you-can eat premiere offerings for breakfast, lunch and dinner.
We know students, and staff have busy schedules and fast-paced lives but want more than fast food.
We believe convenience means providing unlimited all-day access to nutritious home-cooked meals.
That is why the Naja Group of Colleges' all-you-care-to-eat cafeteria is open 7:00 a.m. to 7:30 p.m.
seven days a week.
The Naja Group of Colleges' cafeteria offers a variety of delicious home-cooked meals at modern self-
serve stations.
The Naja Group of Colleges' cafeteria at each of our campuses are designed to cater for up to 100
patrons at any given time. Students and staff have the option to book table online via the Colleges'
website.
Supper Favourites
Breakfast o Fajita
o Classic breakfast o Lime & Chili White Fish
o Breakfast Quesadilla o Baked Potato
o French Toast o Chicken Curry
o Red Velvet Pancakes o Lentil Curry
o Belgian Waffle Bar. o Roasted Lamb
Salad Bar o Roasted Chicken
o fresh vegetables Dinner
o home-made salads o Fried Chicken &
o salad toppings, and Waffles
more! o Eggplant Parmesan
Summer BBQ Grill Soup
o Lamb o 2 soups available daily
o Beef Dessert
o Moroccan Beef Kebabs o Doughnuts
o Roasted Vegetables o Cakes
o Grilled Bread o Sweet pastries
o Cedar Planked Salmon
o Lebanese style
Chicken
o Lemon & Rosemary
Chicken
Lunch Favourites
o Chili Con Carne
o Vegetarian Chili
o Spaghetti Squash
o Lasagne
o Burrito Bar
o Fish & Chips
o Tacos
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APPENDIX 2: ORGANISATIONAL CHART
Board of Directors
Chief ExecutiveChief Financial OffierOffcer
Operations
HR Manager
Manager
Admin Officers VET TrainersELICOS Trainer sAccountant Marketing Marketing Marketing Marketing Marketing
Branch 2 Branch 2Branch 2Branch 2 Officer Officer Officer Officer Officer
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APPENDIX 3: VISION, MISSION AND VALUES
VISION
The Naja Group of Colleges will be the leader in the provision of high quality educational
programs that encourage excellence, promote critical thinking, develop autonomous study skills
and foster lifelong learning for tertiary bound students.
MISSION
The Naja Group of Colleges provides a wide range of flexible educational opportunities for
both local and international students. Relevant and unique curriculum is created through a
rigorous process of review and development, often conducted in partnership with Australian
universities. Programs are delivered in a supportive adult environment by dedicated staff
using world-class facilities and learning technologies, providing diverse pathways to further
education or employment.
VALUES
Learning
A positive approach to lifelong learning and an understanding that all students have the
capacity to gain knowledge and skills and to enjoy learning.
Excellence
A commitment to excellence in academic and social achievement by both staff and students.
Integrity
High expectations for staff and student conduct, including honesty and trust worthiness in all
activities.
Equity
Inclusive practices to meet the diverse needs of students and to achieve the best possible
outcomes for all. A workplace and learning environment that is safe and free of
discrimination, abuse or exploitation.
Respect
Behaviour, language and actions that demonstrate a high regard for self and others.
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APPENDIX 4: WHS LEGISLATION COMPLIANCE GUIDELINES
Introduction
As Work Health and Safety (WHS) is regulated by legislation it is vital that the COLLEGE
has a mechanism to enable the identification of legislative requirements. This document
outlines the process in which the WHS Unit and campus community identifies applicable
legislation and remains up to date with legislative changes.
Scope
This document outlines legislation, codes of practice and Australian Standards applicable
to the COLLEGE’s WHS Management System. The list of applicable standards and codes
of practice is not exhaustive, and aims to identify those operations where reference to
guidelines is required to minimise risk of injury.
Responsibilities
activities are implemented for the identification and monitoring of all health and
safety legislation, standards, codes of practice, agreements and guidelines relevant to
the COLLEGE
any new or changed WHS requirements are disseminated to the COLLEGE
as appropriate.
Management of Departments
Managers and supervisors are responsible for ensuring WHS legislative compliance for
activities under their responsibility.
Subscriptions include:
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The Manager WHS or WHS Advisors shall identify any relevant new legislation, standards,
codes of practices and agreements or changes and initiate a legislative compliance review
for applicable WHSMS documentation.
Identification of Applicable Legislative Information
All work health and safety management system (WHSMS) documentation shall identify:
The WHS Unit provides external links on the COLLEGE website to facilitate individuals
accessing up to date legislative information. External links to sites containing relevant
information include;
SafeWork NSW
New South Wales Office of Environment and Heritage
Safe Work Australia
Australasian COLLEGE Safety Association
Department of Foreign Affairs and Trade
Specific Activities
Any person undertaking specific activities, performing work or operating equipment which
includes those activities requiring licences, certificate of competency, notification to
regulatory department, registration, approval, exemption or any other type as required by
legislation will ensure compliance with relevant legislation and associated requirements.
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The WHS Training Guidelines details activities requiring qualification and licences. The
following COLLEGE guidelines details specific requirements for these activities:
Dangerous Goods
Plant and Equipment
Asbestos
Electrical
Forklifts
Radiation
Hazardous Chemicals
WHS Risk Management Guidelines.
Government Organisations
SafeWork Australia
Safe Work Australia is an Australian Government statutory agency which has a
responsibility to improve work health and safety and workers compensation arrangements
across Australia. Safe Work Australia is a national policy body, not a regulator of work
health and safety.
SafeWork NSW
SafeWork NSW (formerly WorkCover NSW) is the workplace safety regulator in NSW.
Key Legislation
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A summary of the NSW WHS Regulation is available and outlined in plain English:
Codes of Practice
A code of practice is a practical guide to achieving the standard of safety required by WHS
legislation. Codes of practice are admissible in court proceedings and should be followed
unless there is an alternative course of action, which achieves the same or better standard of
health and safety in the workplace. The model codes of practice issued by Safe Work
Australia have been determined as appropriate codes of practice by SafeWork NSW.
Confined spaces
Hazardous manual tasks
How to manage and control asbestos in the workplace
How to manage work health and safety risks
Managing the risk of falls at workplaces
How to safely remove asbestos
Labelling of workplace hazardous chemicals
Managing noise and preventing hearing loss at work
Managing the work environment and facilities
Preparation of safety data sheets for hazardous chemicals
Work health and safety consultation, coordination and cooperation.
First Aid in the Workplace
Managing Risks in Construction Work
Preventing Falls in Housing Construction
Managing Risks of Plant in the Workplace
Managing Risks of Hazardous Chemicals in the Workplace
Safe design of structures
Managing electrical risks at the workplace
Demolition work
Excavation work
Spray Painting and Powder Coating
Abrasive Blasting
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Welding Processes
A full list of the model codes of practice is available on the Safe Work Australia web site.
Australian Standards
The key standards that are relevant in relation to the WHSMS include:
AS4804:2001 Occupational Health and Safety Management Systems - General
guidelines on principles, systems and supporting techniques
AS4801:2001 Occupational Health and Safety Management Systems - Guidance
for Use
AS/NZS ISO 31000:2009
AS/NZS ISO 19011 - Guidelines for Quality and/or Environmental Management
Systems Auditing.
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AS4663, Slip resistance measurement of existing pedestrian
surfaces. Key standards relevant to ergonomics include:
AS1668.2: The use of ventilation and air conditioning in buildings: Part 2: Ventilation
design for indoor air contaminant control (excluding requirements for the health aspects
of tobacco smoke exposure)
AS1680.1: Interior and workplace lighting: Part 1: General principles
and recommendations
AS1680.2.2: Interior lighting: Part 2.2: Office and screen-based tasks
AS3590.2: Screen-based workstations: Part 2: Workstation furniture
AS4442: Office desks
AS4438: Height adjustable swivel chairs.
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AS3833: The storage and handling of mixed classes of dangerous goods in packages
and intermediate bulk containers
AS4326: The Storage and Handling of Oxidising Agents
AS4332: The Storage and Handling of Gases
AS4452: The Storage and Handling of Toxic Substances.
The following outlines the process of reviewing WHS documentation in terms of ensuring
legislative compliance.
Scope
Frequency
Legislative compliance reviews are conducted when WHSMS documentation is due for
review or due to external changes, e.g. changes or introduction of legislation, codes of
practice or national standards.
Competency Requirements
Methodology
The policy or procedure requiring review shall be assessed for compliance of the
requirements of any applicable legislation, codes of practice or national standards and
referred to in the document.
The review shall include identifying and referencing legislative requirements related to the
policy, guideline or procedure and incorporating these needs into the process.
Results
The revised policy, guidelines or procedures as a result of legislative compliance review are
to be communicated to the COLLEGE’s WHS Committee for consultation. This primarily
includes the change or addition of legislation, codes of practice or Australian Standards.
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Corrective Actions
Related Documents.
For the implementation of specific legislative requirements please refer to the
COLLEGE’s COLLEGE WHS Web Site
WHS Training Guidelines
Program Evaluation
In order to ensure that these guidelines continue to be effective and applicable to the
COLLEGE, they will be reviewed regularly by the WHS Unit in consultation with the WHS
Committee. Conditions which might warrant a review of the guidelines on a more frequent
basis would include:
reported hazards or injuries
non-conforming systems
WHS Committee concern.
Following the completion of any review, the program will be revised/updated in order to
correct any deficiencies. These changes will be communicated via the WHS Committee.
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APPENDIX 5: LEGISLATIVE REQUIREMENTS MATRIX
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APPENDIX 6: RISK ASSESSMENT
Activity Description:
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Task 2: Assess the Level of Risk
Consider the hazards identified in Task One and use the risk assessment matrix below as a guide to assess
the risk level.
Consequence
Likelihood
Insignificant Minor Moderate Major Critical
Almost Certain Medium Medium High Extreme Extreme
Injury requiring medical treatment or May occur within the foreseeable future, or
3. Moderate 3. Possible
lost time within the project lifecycle
If an incident were to occur, there would be little Undertake the activity with the existing
Low
likelihood that an injury would result. controls in place.
If an incident were to occur, it would be likely that an Controls will need to be in place before the
High
injury requiring medical treatment would result. activity is undertaken.
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Task 3: Control the Risk
In the table below:
1. List below the hazards/risks you identified in Task One.
2. Rate their risk level (refer to information contained in Task Two to assist with this).
3. Detail the control measures you will implement to eliminate or minimise the risk.
Note: Control measures should be implemented in accordance with the preferred hierarchy of control.
If lower level controls (such as Administration or PPE) are to be implemented without higher level
controls, it is important that the reasons are explained.
4.
Hierarchy of Control
Most effective Elimination: remove the hazard completely from the workplace or activity
(High level)
Substitution: replace a hazard with a less dangerous one (e.g. a less hazardous chemical)
Redesign: making a machine or work process safer (e.g. raise a bench to reduce bending)
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Hazards/Risks and Control Measures
1. Description of 2. Risk 5. Control Measures
(Note: if only Administration or PPE controls are used, please
Hazards / Risks Level explain why.)
Other details:
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APPENDIX 7: NGC RISK REGISTER
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APPENDIX 8: MEETING AGENDA TEMPLATE
MEETING AGENDA
DATE TIME
MEETING
LOCATION
TYPE
MEETING CALLED
TIME KEEPER
BY
MEETING OURPOSE
SCRIBE
ATTENDEES
OTHER PRESENT
09:00 – 09:15
09:15 – 09:30
09:30 – 09:45
09:45 – 10:30
10:30 – 11:00
11:00 – 11:15 TEA BREAK
11:15 – 13:30
13:30 – 14:15 LUNCH BREAK
14:15 – 16:30
Bachar S. Naja
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APPENDIX 9: NGC TRAINING PLAN
Nov
Aug
May
Sep
Dec
Feb
Oct
Mar
Apr
Jun
Jan
Training undertaking Mode of delivery on
Jul
training demand
WHS local area Within first week
Internal – local area to use
induction of starting checklist
Within 3 months Internal – delivered by Professional
WHS orientation of
Development Unit
starting
WHS for
Within 3 months
Managers and Internal – online through FLO
of appointment
Supervisors
Officers
Internal workshop – delivered by
WHS Unit
Event safety
Before running Internal – workshop at
University events Division/School/Faculty
Prior to using a
Driver safety Internal - online
University vehicle
Ergonomics As required
Internal – online video or face-to-
face
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APPENDIX 10: NGC CONSULTATION / COMMUNICATION PLAN
Resources Communication
Target audience: Key messages: Deadline:
Required: Do we methods: Who is responsible Date
Who do we want to What do we want to By when does this
need any How are we going for doing it? completed
inform? tell them? need to happen?
resources to tell them?
We want to Letter to
promote the manager/CEO of Debbie – Site
31 March 2015
health and each contracting Manager
wellbeing of our organisation
staff and visitors John – IT
Notice on website 15 April 2015
Our worksite will Manager
be smoke free Charlie –
Statistics Signage erected
Example: from 30 June Maintenance 30 April 2015
Posters at gate
Contractors 2012 foreman
Leaflets
Contractors Alice – Public
visiting the site Article in external
Relations 3 May 2015
will not be newsletters
Manager
permitted to
Alice – Public
smoke on the Advertisement in
Relations 15 June 2015
premises after local paper
Manager
this date
Employees
Customers
Contractors
Visitors
General public
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