Confidential

ERP Release Management

FORM
REQUESTOR SECTION (Business User)
FULL NAME : PRIORITY OF CHANGE: Low / Medium / High

Required to change apex url for the Eam Report SLA

FULL DESCRIPTION OF THE BENEFITS OF THE CHANGE :

IMPACT OF NOT DOING THE CHANGE : n/a

SIGNATURE:

DATE: 19/05/2022
Module Owner (FSL)
FULL NAME : Navin Rudra CONTACT TEL. No. / CELL: 6309511034
DATE & TIME CHANGE
REQD. TO BE 19 May 2022
IMPLEMENTED :
DEVELOPMENT CYCLE
Yes
FOLLOWED YES/NO
DESIRED OUTPUT
Yes
ATTACHED? YES/NO:
CATEGORY OF CHG : Maj. / Min / Std. / Emergency
TYPE OF CHANGE : Fix / New / Enhancement
SERVICE NOW
INC000870185 | INC000863775
NUMBER:
DESCRIBE ROLLBACK
Update
PLAN :
DESCRIBE TESTS TO
Tested on DEV
REDUCE RISKS :
WHAT MODULE WILL
Eam Report
BE AFFECTED :
SIGNATURE:

Development Team (TSL)

FULL NAME: Roshan Govind
APPROVED:
DATE:
COMMENTS:

SIGNATURE:

Release Team (DBA)

FULL NAME: Sibusiso Maphalala
APPROVED:
DATE:
COMMENTS :

SIGNATURE:

Technical Operations Manager Applications Maintenance and Support (acting)

FULL NAME: Thero Sello

SIGNATURE:

DATE:

DEV After
Business Unit: ERP Team / IT Engineering Author: Nishan Motilal
Process: ERP Release Management Version: V1
Template: ERP Release Management Form ConPfaigdee
1ntial
 Confidential

Navigations: BFN EAM Reporting User  EAM Helpdesk Reports

A6 Work Reports by Contractor

SLA compliance tracking in A6 Work Reports by Contractor

Business Unit: ERP Team / IT Engineering Author: Nishan Motilal

Process: ERP Release Management Version: V1
Template: ERP Release Management Form ConPfaigdee
2ntial
 Confidential

Business Unit : IT Department

Process: Incident Management
Template: Major Incident Management Report
Author: Roberto Orselli
Version: V4-1 ConPfaigdee
2ntial
 Confidential

Business Unit : IT Department

Process: Incident Management
Template: Major Incident Management Report
Author: Roberto Orselli
Version: V4-1 ConPfaigdee
3ntial