THƯ TÍN GIAO DỊCH

GROUP ASSIGNMENT

GROUP MEMBER:

1. Lê Thị Thục Như 2011141431

2. Nguyễn Huệ Trân 2011145705

3. Nguyễn Thị Ngọc Thúy Kiều 2011146868

4. Phan Nguyễn Hoàng Dung 2011142774

29 March 2023
5.2 Thư thông báo tăng giá SP: Honda Việt Nam- modified block
Honda Việt Nam
Saigon Center Tower, Le Loi, Ben Nghe, District 1, Ho Chi Minh City
(+84) 28 702 8856
29 March 2023
Owner of honda distribution agent in Thu Duc area
234 D. Vo Van Ngan, Binh Tho, Thu Duc, Ho Chi Minh City
(+84) 96 777 6870

Attention: Branch Manager

Subject: The price change of Honda’s motobikes

Dear Branch Manager,

We, Honda Vietnam Company would like to thank all the partners who have trusted and
cooperated with us during the past time.

Honda motorcycles have dominated the Vietnamese market with beautifully designed models,
durable and fuel-efficient engines that are suitable for the majority of consumers. Along with that,
Honda motorbikes are easy to operate, maintenance and repair costs are also lower than other
brands of motorbikes and especially Honda motorbikes when reselling are less depreciated.

This document we want to inform to the distributors of Honda motorcycles in Vietnam because
the new import tax system has just been applied. Therefore, our company would like to inform our
customers that the selling price for all motorcycle models will be increased by 15% from June 1,
2023.

We hope that customers understand this price increase and will continue to support the products
of Honda Vietnam Company.

Is pleased to announce!

Sincerely your,

Phan Nguyen Hoang Dung

Sales Department

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5.3.1 Full Block

The Edu House R&D Center

475A Dien Bien Phu, Ward 25, Binh Thanh Distric, Ho Chi Minh City
+84 88888 4444

29 March, 2023

Johnson Mari
University Representative in the United Kingdom (UKES)
St Mary's Rd, Ealing, London W5 5RF, UK

Subject: I am writing to you regarding UKES payment to our TEH.

Dear Mrs. Mari,

According to the contract signed between the R&D Center Edu House (THE) and the University
of the United Kingdom (UKES) on the implementation of a research project and examines the
relationship between financial literacy and student choice. at the undergraduate and graduate level.
We have provided a full report as agreed and specified in the contract. Representatives of both
sides have accepted and signed the Handover Minute on March 26, 2023

According to the terms of Payment, this contract is paid in 3 installments:

Phase 1: 50% of the contract value right after signing
Phase 2: 25% remaining as soon as TEH provides UKES with the preliminary report
Phase 3: all the rest right after TEH provides the complete report

Therefore, UKES party will make payment to THE side 25% of the 3rd installment according to
the contract value within 3 days from the date of signing the Handover and Acceptance Minutes.

Therefore, we recommend that you pay 25% of the 3rd installment of the contract value equivalent
to the amount: £10,000 in accordance with the provisions signed in the previous contract.

Account Name: Edu House R&D Center (THE)

Account number: 000087222 at Viettinbak Bank – Saigon Branch
Looking forward to receiving cooperation from your company!

Sincerely yours,

Phan Nguyen Hoang Dung

Sales Manager

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5.3.2 Full Block

The Edu House R&D Center

475A Dien Bien Phu, Ward 25, Binh Thanh Distric, Ho Chi Minh City
+84 88888 4444

29 March, 2023

Johnson Mari
University Representative in the UK (UKES)
St Mary's Rd, Ealing, London W5 5RF, UK
Subject: I am writing to you regarding our UKES payment to TEH after I have previously
sent you notice

Dear Mrs. Mari,

According to the contract signed between the R&D Center Edu House (THE) and the
University of the United Kingdom (UKES) to carry out a research project and examine the
relationship between financial literacy and student choice. pellets. at the undergraduate and
graduate level. We have provided the full report as agreed and specified in the contract.

As we have not received the 3rd installment payment from UKES after sending notice 3
days ago. Today, the third installment payment is overdue because UKES will pay TEH
25% of the contract value within 3 days from 26/03/2023 signing the Acceptance Minute.

We recommend that you pay the third time 25% of the contract value equivalent to the
amount: 10,000 pounds according to the provisions signed in the previous contract.

Account Name: Edu House R&D Center (TEH)

Account number: 000087222 at Viettinbak Bank – Saigon Branch

Looking forward to cooperation!

Sincerely yours,

Phan Nguyen Hoang Dung

Sales Manager

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5.3.3 modified block

The Edu House R&D Center

475A Dien Bien Phu, Ward 25, Binh Thanh Distric, Ho Chi Minh City
+84 88888 4444
27 March ,2023

Johnson Mari
University Representative in the UK (UKES)
St Mary's Rd, Ealing, London W5 5RF, UK

Subject: I am writing this letter to infrom you that you are 15 days past your payment
due date

Dear Mrs. Mari,

We are sorry that the amount due for the 3rd installment is past due, it is overdue 15
days since signing the test pen and we have notified and reminded to pay but you
have not objected to the letter and have not paid the amount 25% of the contract
value is £10,000 as signed.

Therefore, we expect UKES to pay 25% of the 3rd installment in accordance with
the contract regulations within 3 days.

However, if we do not receive a response or payment within 3 days of receiving this

notice, we will take appropriate action as required by law to force UKES to comply.
its duty obligations.

We hope you receive this letter and reply transfer the amount as soon as possible .

Sincerely yours,

Nguyen Hue Tran

Sales Manager

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5.3.4 MODIFIED SEMI BLOCK

The Edu House R&D Center

475A Dien Bien Phu, Ward 25, Binh Thanh Distric, Ho Chi Minh City
+84 88888 4444

27 March ,2023

Johnson Mari
University Representative in the UK (UKES)
St Mary's Rd, Ealing, London W5 5RF, UK

Dear Mrs. Mari,

I am writing this as the final notice of overdue payment since the first notice
has been missed several times and UKES have failed to comply .
We are sory that UKES did not respond and did not fulfill the request
despite repeated reminders , the contract period has ended and you will face legal and
responsibility for the damages clause in the contract from our company.

We hope you receive this letter and reply transfer the amount as soon as
possible .

Sincerely yours,

Nguyen Hue Tran

Sales Manager

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6.1 - Full Block
IKEA Furniture Company
475A Dien Bien Phu Street, Ward 25, District Binh Thanh, HCMC

March 29, 2023

Mr. Joseph Frank,

488 Dien Bien Phu Street, Ward 25, District Binh Thanh, HCMC
(+84) 99663 3886

Subject: Announcement of new products in March.

Dear Mr. Frank

First of all I would like to send you best wishes for health and success.

Today I am pleased to send you this letter with the device to introduce interior products
including bathroom and kitchen accessories and provide modern interior design
services with a team of engineers professional profession.

Sincerely your,

Le Thi Thuc Nhu

Marketing Manager

Additional information: New product list in March

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6.2 - Modified Block

IKEA Furniture Company

475A Dien Bien Phu Street, Ward 25, District Binh Thanh, HCMC

March 29, 2023

Mr. Joseph Frank,

488 Dien Bien Phu Street, Ward 25,

District Binh Thanh, HCMC
(+84) 99663 3886

Subject: Make an appointment to meet

Dear Mr. Frank,

I am contacting you on behalf of IKEA Furniture which is to discuss about products

and services my company could provide to you, include special promotion for you new
order.

As my schedule is available all days this weekend, I could attend to the meeting upon
your request. However, I really appreciate your kindness if you can arrange a meeting
between 8:00 am and 2:00pm for better preparation up the meeting. I am available at
0334404325 if you staff has any questions.

Thank you very much for your time. I look for ward to hearing from your office.

Sincerely,

Le Thi Thuc Nhu

Marketing Manager

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6.3 - Simplified

JOSEPH FRANK
488Dien Bien Phu Street, Ward 25, District Binh Thanh, HCMC
(+84) 9966 33886
Fax: 0996633886

March 29, 2023

The Manager,
IKEA Furniture Company
475a Dien Bien Phu Street, Ward 25, District Binh Thanh, HCMC
(+84) 82345 6789
Fax:0823456789

I am writing this the letter to day because I want to order some of your company's
products such as:
- sofa : 2, dimensions: 80cm*80cm - Color: Brown
- sink : 2, dimensions: 60cm*40cm - Color: White
- sower : 4, dimensions: 75cm*70cm - Color: Blue
- chair : 8 - Color : Black

If you are unable to make delivery on March 31, 2023 I am forced to cancel this
order and to look for other suppliers.

Joseph Frank
The buyer

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6.4 - Semi-Block

IKEA Furniture Company

475a Dien Bien Phu Street, Ward 25, District Binh Thanh, HCMC
(+84) 82345 6789

March 29, 2023

Mr. Joseph Frank

488 Dien Bien Phu Street, Ward 25
District Binh Thanh, HCMC

Dear Mr. Frank

We're happy to let you know that we're received your order. Your order
quantity and color are all available

Once your package ships, we will send you an email with a tracking
number and link so you can see the movement of your package.

If you have any questions, contact us here or call as on 0832333435.

Thank for your trust.

Sincerely,

Le Thi Thuc Nhu

Customer care specialist

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6.5 - Hanging Indented
IKEA Furniture Company
475A Dien Bien Phu Street, Ward 25,District Binh Thanh, HCMC

March 29, 2023

Mr. Joseph Frank

Customer
488 Dien Bien Phu Street,Ward 25, District Binh Thanh, HCMC

Dear Mr. Frank,

I wanted to update your about the status of your issue before weekend.

It is still in progress and is being worked on by our techni support team.

We're prioritizing your request and I will make sure this issues is resolved
over the weekend. You will get motified immediately once it's done.

You can also track the status of your request any time by logging into your
account and clicking on the Requests tab.

Thanks for your patience!

Sincerely,

Le Thi Thuc Nhu

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7.1: Thư tiếp nhận khiếu nại – Full Block

Ford Viet Nam

475A Dien Bien Phu Street,Ward 25 Distric Binh Thanh HCMC
(086)113 4182

March 27,2023

Mr Khoa
46/4 Tan Cang Street , Ho Chi Minh City

I am writing this letter to inform you that we have received a complaint letter

Dear Mr Khoa

Thank you for your letter alerting us to the problem you have been having with
product of company . I sincerely apologize for any inconvenience these issues may
have caused you.

We will send our staff to check and will report the error to you as soon as possible
and repair your equipment without fees .

We look forward to your continued custom , and to serving you again .

Sincerely

Nguyen Hue tran

Customer service manager

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7.2. Thư chấp nhận khiếu nại - Modified Block

Ford Viet Nam

475A, Đien Bien Phu Street, Bình Thanh Distric
+84 79460 5012

29 March 2023

Mr Khoa
46/4 Tan Cang Street , Ho Chi Minh City

Subject: complaints accepted

Dear Khoa

Recently, we received a letter complaining that Mr. Khoa bought a Ford car in 2021,
used it for 3 months and cracked a tire. Thank you for sending us a letter informing
us of the problem you are having.
We apologize for letting you have a bad experience with Ford, and we accept your
complaint.

We are very sorry and sincerely apologize for causing you to encounter the above
problem. This is an unprecedented incident with our company. It is a technical error
that in the production process of our system encountered a problem, we will re-check
the system and fix the above problem. For cracked tires, we will send staff directly
to and replace new tires for you free of charge.

Signature

Nguyen Thi Ngoc Thuy Kieu

Customer service manager

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7.3. Thư từ bỏ trách nhiệm - Modified Semi Block

Ford Viet Nam

475A, Đien Bien Phu Street, Bình Thanh Distric
+84 79460 5012

29 March 2023

Mr Khoa
46/4 Tan Cang Street , Ho Chi Minh City

Subject: complaints accepted

Dear Khoa

Recently, we received a letter complaining that Mr. Khoa bought a Ford car
in 2021, used it for 3 months and cracked a tire. Thank you for sending us a letter
informing us of the problem you are having.

We apologize for letting you have a bad experience with Ford, and we
accept your complaint.

After receiving the information, our company reported the above problem to
Firestone, the company was informed by Firestone that the tire was damaged but
not yet recalled.

To fix the above problem, we will send a staff to change new tires for you.

We are so excited about receiving your further orders, and make sure that
you all products will be filled in the right way.

Signature

Nguyen Thi Ngoc ThuyKieu

Customer service manager

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7.4. Thư giải thích sự hiểu lầm – Simplified

Ford Viet Nam

475A, Đien Bien Phu Street, Bình Thanh Distric
+84 79460 5012

29 March 2023

Mr Khoa
46/4 Tan Cang Street , Ho Chi Minh City

Subject: complaints accepted

Rmonths and cracked a tire. Thank you for sending us a letter informing us of the
problem you are having.

After checking the tires and wheels, the company discovered that the tires were
cracked due to the improper use of Mr. Khoa's car. Have parked in a position that
damages the tires continuously for a period of 3 months. In the user manual and the
company's compensation regulations, it is stated that the company is only
responsible for problems caused by manufacturing defects. As for problems arising
due to errors in use, the product will not be covered by warranty.

We are also sorry for the above incident, so we will change the tire for Mr. Khoa
for free this time

We are so excited about receiving your further orders, and make sure that you all
products will be filled in the right way.

Nguyen Thi Ngoc Thuy Kieu

Customer Service manager

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