Curriculum vitae

Shahabaj Altaf Wathare

Mobile: 09503500085, 09511211151
Email: shahabaj.wathare.123@gmail.com
linkedin.com/in/shahabaj-wathare-b1a95b189

PROFILE SUMMARY
6 Years' experience as desktop support engineer with hands-on working experience in systems in the enterprise sector.
Skilled in desktop/laptop hardware/software also servers. Until now in my career, I have committed myself to strengthening
and managing complex system environments.

Professional Experience
LI Support Engineer, Bright vision Techno soft.
Apr 2022— Current
• BVT Hireling for Bajaj Allianz client location Production support as Ll support engineer.
• Works on BALIC ticketing tool to resolve and create tickets.
• Handling customer queries via phone and email support.
• Supporting for BALIC SQL database, creation deletion or modification for new users.
• Build SQL scripts that include complex queries in large databases.

Customer Support Engineer, Sysnet Global Technologies Pvt Ltd.

Sep 2019 — Apr 2022
Residential Engineer, Aparajitha dynamic synergies Pvt Ltd.
May 2017 — Oct 2018
• Working on Infosys ticketing tool, closed 95% of tickets on the first call without escalation.
• Investigating, resolving, and closing user reported system problems and application issues through our ticketing
Tool.
• Resolving domain re-joining, MS Office, VPN, software, proxy, software, Drivers issue.
• To provide Hardware & Networking support Installation & Troubleshooting of computer & peripheral devices.
• Installation and configuration of Network Printer Installing and Scanners.
• MS Outlook configuration and troubleshooting, Bit locker passwords and encryption Issue, backup of files on the
server
• Remote support for Applications, OS, administrative Access, Users data backup related issues.
• Provided technical assistance to customers on inbound telephone calls.

Application Support Engineer, HSB InfoTech Pvt. Ltd.

Jul 2015 — Sep 2016
Application Support Engineer, Caliber Info-solution.
Sep 2013 — Jul 2015
• Worked in police station for providing training of CCTNS application to police in five police stations.
• Used to work on Ubuntu operating system installing CCTNS offline application, configuration thunderbird mail
on system,
• Printer installation, modem configure etc.
• Raise request about application or hardware issue on Wipro portal.
• Resolve hardware, network and software issues
EDUCATION
• B.C.A, Tikal Maharashtra Vidyapeeth, Pune
2011
• H.S.C, Divisional Board, Kolhapur.
2008
• S.S.C, Divisional Board, Kolhapur.
2006

Other certifications: -
• MCSA (Microsoft Certified Solutions Associate),
Radical Technologies, Pune.
2022
• CCNA (Cisco Certified Network Associate),
Imedita Pune, (ISO 9001:2015 Certified institute)
2021
• Advanced excel & VBA,
Yash Computer Institute Pune,
2019

TECHNICAL SKILLS
Windows Server 2008/2012R2/2016 Std: Installation, Active directory domain services, Group policy, DHCP, DNS
management.
Layer 2 Device: Cisco switch 2950 (Inter-VLAN, Trunk port, DHCP snooping, Ether Channel, Switch port Security,
Spanning tree Configuration, Telnet/console access configuration.
Layer 3 Device: Cisco Router 1841: - IP Addressing, Subletting, IPV4 and IPV6 configuration, static route configuration,
Dynamic routing (RIP, OSPF, EIGRP), NAT configuration, ACL configuration (standard, extended, name), set/reset
Password, telnet/console access configuration.

ADDITIONAL INFORMATION
• Date of Birth: 26'h Aug 1990
• Marital Status: Married
• Language Known: Marathi, Hindi & English
• Permanent Address: Bagani, Tal- Walwa, Dist- Sangli, 416302.
• Current Address: Sant Krupa, Exarbia township road, Nere dattawadi, Pune.

Date: Regards,
Place: Shahabaj Altaf Wathare