MODULE 1: LESSON 1

Name: Rhyna Rose P. Albete

Course & Year: BSBA FINANCIAL MANAGEMENT 2

Directions: Answer the following questions concisely.

1. Explain what organizational behavior means based on your what you have
understood.
- Organizational behavior is the study of how individuals interact with one
another within a group, such as a company. These contacts consequently
have an impact on the performance and behavior of the organization as a
whole. The study of group and individual activity and performance inside
an organization is known as organizational behavior. This field of study
looks at how people behave at work and how that affects things like job
structure, performance, communication, motivation, and leadership.

2. What contributions might organizational-behavior knowledge make in the Internet

age?
- Understanding organizational behavior can help you better understand
how employees act and function at work. It aids in the development of our
awareness of the elements that can inspire workers, boost their
productivity, and assist businesses in building a solid and dependable
relationship with their workforce. Through the creation of functional links
that take the place of traditional vertical reporting linkages, technology can
flatten an organization’s organizational structure. Teleworking expands
remote workers’ access, engagement, and involvement.

3. It has often been said, that the higher you go in terms of management
responsibilities, the more important interpersonal skills become. Why might this
be true?
- It is true, because, when you engage in management responsibilities, you
will make an interpersonal skills to your co-employee. As an experience in
the field of job you can gain more a lot of interpersonal skills from your
employers or co-employee. In that way you can apply it to yourself or even
to others. You can handle yourself immediately.
 4. What does it mean to say that organizational behavior relates to the process—as
opposed to the content—of a manager’s job?
- Managers are aware of how group and individual activities affect the
organization. The ability of managers to inspire their employees is greater.
Management and staff relationships are improved. Employee behavior can
be predicted and managed by managers. The business is capable of
using its people resources as effectively as possible.

MODULE 1: LESSON 2
Name: Rhyna Rose P. Albete
Course & Year: BSBA FINANCIAL MANAGEMENT 2

Directions: Answer the following questions concisely.

1. Provide an example that you have observed of a person who has very high
analytical intelligence but is quite lacking in practical intelligence, including
common sense.
- I have a friend that she is good in evaluating information and solving
different problem that she might encounter in her job. When I approach
her to help me on that problem, she easily provide me a solution. But, the
 disadvantage of her is she is shy person and she is not good in public
speaking on her peers.

2. Explain why it might be true that today’s production workers need to have above-
average mental ability (cognitive intelligence) to succeed.
- Nowadays, it is important for us to have a cognitive intelligence to catch
up directly and easily to find a solution to the problem. It is a big
advantage for us in our job if we have this kind of ability because we can
provide something so that our company or business will succeed.

3. Ten years into the future, your classmates will show wide variations in terms of
their career achievements. How might individual differences explain some of
these differences in accomplishment.
- Maybe some of them may have a differences in intelligence, difference in
perspective, difference in achievements. That individual differences may
define whom they are.

MODULE 1: LESSON 3
Name: Rhyna Rose P. Albete
Course & Year: BSBA FINANCIAL MANAGEMENT 2

Directions: Read the case and answer the questions that follow. You may write your
answers at the back of this sheet.

Wealth Management Group Places More Emphasis on Introversion for Financial

Consultants

The wealth-management group of a major national bank is responsible for managing

the investment portfolios of bank clients with financial assets of a minimum of $1 million,
not including the value of the client’s residence. The financial consultants almost all
have degrees in business or finance and usually have a minimum of 10 years’
experience in banking and finance before working in the wealth-management group.
Applicants for wealth-management specialist positions (financial consultants) are also
chosen on the basis of their personalities. Using both interview impressions and
personality test results, extraversion is considered to be an important criterion for
success as a financial consultant. The reasoning offered by bank executives and the
human resources (HR) department is that a wealth manager has to be friendly toward
clients and also be assertive enough to sell them investments.
Bank management began to observe that the wealth-management group did not appear
to be attaining higher sales than comparable groups in other banks or at brokerage
firms. Some data even suggested that the wealth-management financial consultants
were performing at a below average level. Top-level executives working with the HR
group decided to hire an outside talent selection specialist to examine their selection
criteria for financial consultants.
The outside specialist concluded that the bank was basing its selection decisions on
somewhat inaccurate stereotypes of a financial consultant’s role. She noted that a
financial consultant in a wealth- management group should be extraverted enough to be
warm and supportive toward clients. Yet at the same time, the wealth managers should
have a few qualities of the introvert, such as carefully listening to clients and being quite
reflective and deliberate when making recommendations about investments.
Working with HR, the director of the wealth- management group made two key
changes. One would be that any new financial consultants to be hired for the group
should exhibit a mix of extraversion and introversion. The other initiative was to conduct
interpersonal skill training for all wealth-management specialists in the art of carefully
listening to clients and appearing to be more reflective and somber when making
recommendations.
The consultant also explained that there is a growing recognition of the importance of
professional workers being ambiverts, displaying a mix of extraversion and introversion.
These personality types can adapt to the situation, such as being quiet and reflective
when poring over data and warmly greeting clients who visit the office for the annual
review of their investments.
A review of results 18 months after modifying the selection criteria for financial
consultants and offering training about being more introverted suggested that the
approach was providing good financial results. Revenue to the bank improved by 12
percent, and loss of clients was reduced by 9 percent.

1. In what type of selling do you think a high degree of extraversion would be a

strong asset?
- Selling of investment with a personality of extraversion would give a strong
asset for a company because having that kind of personality will get a
good impact in the organization. It is important that the employee should
have a extraversion personality.
 2. Visualize yourself as a wealth-management client. Explain whether you think that
it would benefit you if your financial consultant displayed a balanced blend of
extraversion and introversion (an ambivert).
- Well for me, it is a good benefits that my financial consultant would be an
ambivert because it is a balanced blend of extraversion and introversion
whereas both of them has a good advantage to of her job that it must be
balanced on your personality wherever your work was. As my financial
consultant we can easily or understand each other because, me myself I
called as an ambivert also.

MODULE 1: LESSON 4
Name: Rhyna Rose P. Albete
Course & Year: BSBA FINANCIAL MANAGEMENT 2

Directions: Cite a situation in business where each domain in emotional intelligence can
be very useful.
DOMAIN SCENARIO
My close friend has a lot of obstacles
in her life or even in his work. But, she
Self – awareness know how to handle his emotions,
stress, and weakness when it comes
to her job.
My aunt is so busy everyday. Even
though her schedule is so hectic but,
Self – management
she can manage her time with his
work, family and friends.
One of my uncle owns a business in
Cebu. He know how to communicate
Social awareness
and handle his employees. He treat
them better.
The family of my friend owns a
restaurant here. They treat their
Relationship Management costumer efficiently. They entertain
their customers well. They provide
good accommodation to them.
POST TEST
Name: Rhyna Rose P. Albete
Course & Year: BSBA FINANCIAL MANAGEMENT 2

Find out how much you have learned in this module, try to answer the post-test
attached Below: Practice honesty in answering. God bless you.

Directions: Read the questions carefully. Answer concisely.

1. Research suggests that people with high cognitive ability earn more money and
live longer. How would you explain this finding?
- Well for me it could be true according to the research. It is an advantage
for them for having that kind of ability. But for me, it depends on you. It
depends on how you handle things or problems and it depends on you on
how you will be going to solve problems.

2. If it is true that most millennials tend to be narcissistic, to what extent should

managers lavish them with praise for ordinary accomplishments, such as being
punctual?
- Yes it could be because most of the millennials are being positive of their
selves. They are so very proud of their selves. They didn’t know that it
could also ruin their selves for being such self-appreciated. Most of
millennials rely on what the trend or experience being encountered. We
must control our self – appreciation. We must accept our flaws or mistakes
sometimes.

3. Imagine that you are evaluating the performance of a subordinate, and that as
you provide that person with some negative feedback, he or she begins to cry.
How might you use your emotional intelligence to deal with the situation?
- Well for me, I will apply the self – awareness. Wherein I must control my
emotions and accept the facts that they must be sometimes negative
feedback that we received. We must learn and improve our self for the
better.
CASE PROBLEM: The Brand Called Amanda

As Amanda navigated the challenging highways toward her job interview in Los
Angeles, she rehearsed in her mind the importance of communicating that she is a
unique brand. “I have to get across the idea that I am special, even if my brand is not as
well established as Coca-Cola or mercedes. The customer-care position at the
telecommunications firm will be a good way to launch my career and my brand.” An
excerpt of her job interview with the hiring manager, Sonya, follows:
Sonya: Welcome, Amanda. I am pleased that you made it through the online job
application and the video screening interview. Tell me again why you would like to join
our telecommunications company as a customer-care specialist.
Amanda: Oh, I don’t really want to join you as a customer- care specialist. I would prefer
the role of director of customer care, but I have to start somewhere. (Smiling) Seriously,
I like the telecommunications business. It fits my brand called Amanda. I am a great
support person and a great people person. I’m so unique because I’m great with details
and great with people.
Sonya: Tell me specifically what key strengths you would bring to this job.
Amanda: As found in my brand called Amanda, I am into high-tech and high-touch. I’m
a whiz at getting to the bottom of a technical problem, and I’m warm and wonderful with
people. Come to think of it, have you seen my business card? It contains loads of detail
about my skills and strengths on the back. The card is laminated so that it will last, and
it contains my photo. It’s even like a hologram, with a 3D look. Another thing you should
know is that I have received loads of compliments about my people skills. Just the other
day, another customer in the supermarket said I was so nice and kind with the cashier.
Many people have told me that I have made them feel relaxed.
Sonya: Yes, Amanda, I do have your card. You gave one to the receptionist, and she
gave it to me. And why do you keep referring to yourself as a brand? Is this just a
gimmick to get you noticed?
Amanda: Being a brand is the modern way to tell you that Amanda Logan is one of a
kind. I’ve got a skill set that is hard to beat. Besides, I want to build a reputation fast that
will propel me to the top as an executive in the telecom field.
Sonya: On the trip to the top, what do you plan to do for us as a customer-care
specialist?
Amanda: I will live up to the brand called Amanda by getting customer care done big
time. Just ask me to do something, and it will be done. Don’t forget, I will be building my
reputation and brand image during this beginning assignment. With my outstanding
people skills and technical problem-solving skills, I am sure that customers will be
feeding me ideas for improving the company. I will then pass on some of these
suggestions to company management.
Sonya: Now let’s talk about details like the job assignment, salary, and benefits.
Amanda: Fine with me. We have to deal with the mundane at some point.

Case Questions

1. What about Amanda’s comments in the interview suggest that she is

narcissistic?
- Yes because she is very proud and confident to herself.

2. What evidence do you find for any other personality trait that Amanda exhibits?
- Well for me, she is extroversion because she communicate with people.

3. What recommendation can you offer Amanda to make her a more effective
interviewee?
- Well for me, you need to be brief and direct to the point when you are
going to apply a job. She must minimize her self – appreciation or being
such a narcissistic because it could lead to negative comments or
feedback for the interviewer.