HUMAN RESOURCE & TOTAL

QUALITY MANAGEMENT

(HR & TQM)

HR & TQM •  WHAT HAS BEEN YOUR
EXERCISE/ OVERALL, PERSONAL
CONVERSATIONS
EXPERIENCE OF HR AND
MANAGEMENT IN YOUR
EMPLOYMENT?

•  DESCRIBE IN KEY WORDS

 THE EVOLUTION OF A TQM-HR PARADIGM

HR TRADITIONAL TOTAL QUALITY

CHARACTERISTICS PARADIGM PARADIGM

Corporate •  Individualism •  Collective Efforts

Culture •  Differentiation •  Cross-functional
•  Autocratic Leadership work
•  Profits •  Coaching/enabling
•  Productivity •  Customer
satisfaction
•  Quality
Communications q  Top-down q  Top-down
q  Horizontal, lateral;
Multidirectional

Voice and v Employment-at-will v Due process

Involvement v Suggestion systems v Quality circles
v Attitude survey
 THE EVOLUTION OF A TQM-HR PARADIGM
HR TRADITIONAL
CHARAC- PARADIGM
TERISTICS
Job Design •  Efficiency
•  Productivity
•  Standard procedures
•  Narrow span of control
•  Specific JDs
Training q  Job-related skills
q  Functional, Technical
q  Productivity
Performance v Individual goals
measurement & v Supervisory review
evaluation v Emphasize financial
performance
TOTAL QUALITY
PARADIGM
•  Quality
•  Customization
•  Innovation
•  Wide span of control
•  Autonomous work teams
•  Empowerment
q  Broad range of skills
q  Cross-functional
q  Diagnostic; problem-
solving
q  Productivity & quality
v Team Goals
v Customer, Peer,
Supervisory review
v Emphasize Quality &
Service
 THE EVOLUTION OF A TQM-HR PARADIGM

HR TRADITIONAL TOTAL QUALITY

CHARAC- PARADIGM PARADIGM
TERISTICS

Rewards •  Competition for •  Team-group based awards

individual merit •  Financial rewards, financial
increases and benefits and non-financial
recognition
Health & q  Treat problems q  Prevent problems
Safety q  Safety and wellness
programs
q  Productivity q  Employee assistance
Selection/ v Selected by manager v Selected by peers
promotion v Narrow job skills v Problem-solving skills
Career v Promotion based on v Promotion based on group
development individual facilitation
accomplishment v Horizontal career path
v Linear career path