Knowledge Management Solutions:

processes, systems and mechanisms

*Capturing *Discovery
*Sharing *Application
 project structure and assessment criteria
Title:………………………………..
Abstract (5%) : (Project domain, objective/s, methods, findings and keywords)
1. Introduction (20%)
1. Background: (concept definitions, debate on symptoms )
2. Company profile: (vision, mission, objectives and last achievements)
3. Research problem: (question the reasons for the mentioned symptoms)
2. Approach KMs (40%)
1. Capture (process+ system + mechanism)
2. Discover (process+ system + mechanism)
3. Share (process+ system + mechanism)
4. Apply (process+ system + mechanism)

3. Findings 3Ps (25%)

1.People: (the positive impact of the research findings on employees
productivity)
2. Process: (the positive impact of the research findings on process efficiency and
effectiveness)
3. Product: (the positive impact of the research findings on end products)
Conclusion (5%)
References (5%)
 KNOWLEDGE MANAGEMENT SUB-SYSTEMS
PROCESSES, AND MECHANISMS
1
Capture system
• Externalization
• Internalization 3 4
Sharing system Application system
• Socialization • Direction
2 • Exchange • Routines
Discovery system
• Combination
• Socialization
 KNOWLEDGE SHARING

• Knowledge sharing is the process through

which explicit or tacit knowledge is
communicated to other individuals

• Discussion groups facilitate knowledge sharing

by enabling individuals to explain their
knowledge to the rest of the group members.
 KNOWLEDGE SHARING

• The main target here is to communicate

to(explore) the main relationships that connect
the reasons (as the capturing outputs) with the
suitable results (as the discovery outputs).

• Knowledge is shared and not recommended

based on knowledge exchanged among the
team members.
 KM sharing system
Inputs process outputs

Information about Socialization

(tacit x tacit) Basic Assumptions
• Problem (reasons) Orally discussion
• Situation (results) with specialists Ex. There is a significant
AND/OR strong / weak, positive/
Ex. Unfair salary Exchange negative relationship
AND (explicit x explicit) between particular (reasons)
Job leave Conducting a survey and (results).
questionnaire

Feedback info
 Ta c i t Ta c i t

Socialization Externalization
Ta c i t Explicit
E E
I I

Ex. Brain I I
I
G
I Ex. Share
storming I O knowledge
(debates)
Internalization Combination

Ex. Change E E Ex. Summarize

your mind G G opinions
I O
Ta c i t G G Explicit

Explicit Explicit

I=Individual, G = G r o u p , O=Organization, E =E n v i ro n me n t
 KNOWLEDGE APPLICATION

• Knowledge application is the process through which

some individuals utilize knowledge possessed by
other individuals (such as consultants) without
actually acquiring, or learning, that knowledge.

• The main target here is to solve the problem

through focusing on the relationship between
particular reasons and results (as the sharing
outputs).
 KM application system

Inputs process outputs

Direction

AND/OR Solution (action plan)

Information about
Routines § Software application
Basic assumptions OR
(the process of § recommendations
examining the
assumptions)

Feedback info
 DIRECTION OR ROUTINES

• Direction refers to the process through which

individuals possessing the knowledge direct the
action of another individual/s in order to reach
the solution(ex. Help desk, customer center,
and Troubleshooting guide)
• Routines involve the utilization of knowledge
embedded in procedures, rules, and norms that
guide future behavior (ex. GAAP, GAR, and
attendance policy)
 DIRECTION OR ROUTINES

• KM application mechanism that is appropriate

for an organizational subunit depend on the
nature of its tasks

– Task Uncertainty
– Task Interdependence
Thank you