PSYC 470

CHUKA UNIVERSITY

UNIVERSITY EXAMINATIONS
EXAMINATION FOR THE AWARD OF DEGREE OF
BACHELOR OF PSYCHOLOGY

PSYC 470: COUNSELLING PROCESS AND PRACTICE

STREAMS: B. PSYC Y4S1 TIME: 2 HOURS

DAY/DATE:TUESDAY 10/12/2019 2.30 PM – 4.30 PM

INSTRUCTIONS:

 Answer Question One and any other Two Questions

 Do not write on the question paper

1. (a) Briefly explain the following helpful attitudes used in a counseling process

(i) Unconditional positive regard

(ii) Genuineness
(iii) Empathy
(iv) Probing concreteness [8 marks]

(b) Describe things that a counsellor should not do when empathizing with a client.
[2
marks]

(c) Explain briefly the following qualities of an effective counsellor.

(i) Accommodating
(ii) A good listener
(iii) Self conscious
(iv) Ability to understand a problem
(v) Have a sense of humour
(vi) Respectful
(vii) A good role model
(viii) Knowledgeable
(ix) Maintain healthy boundaries
(x) Ability to stay calm and composed. [20 marks]

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2. (a) Discuss the following essential ethics that must be observed while providing
counselling services. [10
marks]

(i) Client’s autonomy

(ii) Confidentiality
(iii) Referral
(iv) Dual relationships

(b) Describe the dangers of giving advice to a client. [4 marks]

3. For guidance and counselling programmes to benefit its recipients, it should address their
intellectual, emotional and psychological needs. Discuss any ten (10 such needs from
learners in a school situation. [20 marks]

4. (a) Discuss the following stages observed in a counselling process. [9 marks]

(i) Exploration stage

(ii) Understanding stage
(iii) Action stage

(b) Explain why counseling is referred to as a “process”. [2 marks]

(c) Describe the following: [4 marks]

(i) Termination process
(ii) Follow up process

(d) Explain how personal counselling/ therapy for the counsellor, enhances the
counseling relationship. [5
marks]
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