PSYC 223

CHUKA UNIVERSITY

UNIVERSITY EXAMINATIONS

EXAMINATION FOR THE AWARD OF DEGREE OF BACHELOR OF ARTS

PSYC 223: BASICS OF INDUSTRIAL AND ORGANIZATIONAL PSYCHOLOGY

STREAMS:B.A PSYC TIME: 2 HOURS

DAY/DATE: WEDNESDAY 4/12/2019 11.30 A.M – 1.30 P.M

INSTRUCTIONS
Answer question one and any other two questions
Do not write on the question paper

1. (a) Discuss the universal objectives which each organization should aim at achieving.
[10
marks]
(b) Explain how employee’s health,safety and welfare are provided for in an
organization. [10 marks]
(c) Discuss the principles of public relations as applied in organizational management.
[10
marks]
2. (a) Describe four types of communication in an organization. [8 marks]
(b) Examine four decision making and problem solving process models as referred to in
industrial and organizational psychology. [12 marks]
3. (a) Discuss the levels and types of conflict that may arise in an organization.
[12
marks]
(b) Explain the contributing factors to attitude change in an organization. [8 marks]
4. (a) Discuss communication dysfunction in an organization. [12 marks]
(b) Explain the components of the job description of a human resource manager in an
organization. [8 marks]

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