C Etiquette(qui ước)

.....refers to manners and behaviour considered acceptable in social and

businesssituations
a. Greetings
b. Protocol (nghi thức)
c. Etiquette
d. introduction
c. Because people in different cultures have their own way of identifying theclasses
Why there is no standard definition of social class exits that applies to all countries?
a. Because people in different countries speak different languages
b. Because people in different cultures have different living standards
c. Because people in different cultures have their own way of identifying theclasses
d. Because people in different cultures likes differents things
d. Get straight to the point and keep it short
Which is NOT a goal when delivering negative news, in person or in written form?
a. Help the receiver understand and accept the news
b. Maintain trust and respect for the business or organzation and for the receiver
c. Be clear and concise in order not to require additional clarification
d. Get straight to the point and keep it short
d. Intercultural business communication
What is defined as communication within and between business that involves people
from more than one culture?
a. Interpersonal business communication
b. International business communication
c. Multinational business communication
d. Intercultural business communication
b. Mindsets
5. .....are ways of being that allow us to see, perceive, and reason through our
owncultural awareness
a. Cultures
b. Mindsets
c. Ethnocentrism
d. Confidences
b. We communicate with ourselves
In intrapersonal communication, with whom do we communicate?
a. We communicate though the intranet
b. We communicate with ourselves
c. We communicate with others
d. We communicate with the customers
d. It is enculturation
What is the socialization process you go through to adapt to your society?
a. It is cultural interaction
b. It is acculturaltion
c. It is intercultural
d. It is enculturation
a. Oversocials
According to Schutz, people who crave the spotlight of attention and are highly
motivated to seek belonging are called ......
a. Oversocials
b. Social person
c. Personal individual
d. Undersocials
a. Undersocials
According to Schutz, people who may be less likely to seek interaction, may prefer
smaller groups, and will generally not be found on center status are called
a. Undersocials
b. Social person
c. Oversocials
d. Personal individual
c. It is diffusion (sự truyền bá)
What is the process by which the two cultures learn and adapt materials and adopt
pratices from each other?
a. It is interaction
b. It is confusion (sự hỗn độn)
c. It is diffusion
d. It is copying
a. Underpersonals
Schutz defines people who seek limited interaction as....
a. Underpersonals
b. Personal individual
c. Autocrats
d. overpersonals
a. Overpersonals
Schutz defines people who have a strong need to be liked and constantly seek attention
from others as ...
a. Overpersonals
b. Autocrats
c. Personal individual
d. underpersonals
a. Social person
Schutz calls a man who strikes a healthy balance between being withdrawn and being
the constant center of attention as
a. Social person
b. Personal individual
c. Oversocial
d. undersocial
d. The direct approach
............places the negative news at the beginning of the message
a. The internal communication
b. The indirect approach
c. The external communication
d. The direct approach
a. It is Glocalization
What is the term which refers to " the interpenetration of the global and the
local,resulting in unique outcomes in different geographic areas" (Robertson,2001)?
a. It is Glocalization
b. It is Cosmopolitan
c. It is Grobalization
d. It is Globalization
c. Do not spend much time on it because we cannot do much about it
Which is NOT a goal when delivering negative news, in person or in written form?
a. Reduce the anxiety associated with the negative news to increase comprehension
b. Maintain the relationship, even if a formal association is being terminated
c. Do not spend much time on it because we cannot do much about it
d. Achieve the designated business outcome
a. Social comparisons
According to Leon Festinger, when we evaluate ourselves in relation to our peers of
similar status, similar characteristics , or similar qualities, we engage in .....
a. Social comparisons
b. Intrapersonal
c. Self-evalution
d. self-concept
a. My email address, full name, and cell phone number in addition to mycompany name
In some cultures, what are taken seriously that you need to include on your
businesscard?
a. My email address, full name, and cell phone number in addition to mycompany
name
b. My name, email, and home address in addition to my company name
c. My name, nickname, and email in addition to my company name
d. My position and titles or degrees in addition to my company name
b. Use both hands when presenting business cards
In Japan or South Korea, we should.......
a. Shake hands when presenting business cards
b. Use both hands when presenting business cards
c. Smile when presenting business cards
d. Tell our names when presenting business cards
c. It is acculturation (sự tiếp biến về văn hoá)
What is "the process of adjusting and adapting to a new and different culture"(Hazuda,
Stern, &Hoffner, 1988)?
a. It is enculturation
b. It is the social situation
c. It is acculturation
d. It is cultural interaction
d. It is grobalization
What "focuses on the imperialistic ambitions of nations, corporations, organizations,
and the like and their desire, indeed need, to impose themselves on various geographic
areas" (Ritzer,2003)?
a. It is localization
b. It is glocalization
c. It is globalization
d. It is grobalization
a. It is business globalization
What is "the spread of ways of life across the world both socially and in
business"(Ritzer,2003)?
a. It is business globalization
b. It is business glocalization
c. It is business development
d. It is business cosmopolitan
d. Because the left hand is reserved for taking care of bodily functions
In most countries of Southeast Aisa, Africa and the Middle East, why should we
avoid presenting the card with your left hand?
a. Because we shake hands with our left hand
b. Because it is the rule
c. Because we will use our left hand to keep things
d. Because the left hand is reserved for taking care of bodily functions
a. Positions and status
What may have an impact on the success of intercultural communication
encounters?
a. Positions and status
b. Language skills
c. Appearance
d. Family status
b. Be precise and specific
To avoid confusion or misinterpretation, we should ....
a. Talk loud and clear
b. Be precise and specific
c. Be polite and respectful
d. Explain as much as possible
d. Business cards
An important aspect of business protocol is the proper procedure for exchanging.....
a. Papers
b. Pens
c. Emails
d. Business cards
c. Internal communication
................is the sharing and understanding of meaning between individuals,
departments,or representatives on the same business
a. Intrapersonal
b. Interpersonal
c. Internal communication
d. External communication
b. Redirect (Chuyển hướng)
In a negative new message, the part that refocuses attention on a solution strategy, an
alternative, or the subsequent actions that will take place called.........
a. Explanation
b. Redirect
c. Buffer or cushion
d. Negative news
b. It is ethnocentrism thuyết (cho dân tộc mình là hơn cả)
What is "the belief that your own cultural background, including ways of analyzing
problems, values, beliefs, language, and verbal and nonverbal communication, iscorrect
and superior to others"?
a. It is enculturation
b. It is ethnocentrism
c. It is cultural interaction
d. It is acculturation
c. The negative news
What type of message which delivers news that the audience does not want to
hear,read, or receive?
a. The unsolicited messages
b. The positive messages
c. The negative news
d. The neutral messages
c. Self-concept
What we perceive ourselves to be ," (McLean, S.,2005) and involves aspects ofimage
abd esteem of ourselves is called.....
a. Self
b. Self - evaluation
c. Self-concept
d. Intrapersona
a. The indirect approach
Places the negative new between a positive introduction, sometimes called a "buffer" or
cushion, and a conclusion
a. The indirect approach
b. The external communication
c. The internal communication
d. The direct approach
a. Abdicrats
...........shift the burn of responsibility from themselves to others, looking to others for
asense of control (Schutz, W., 1966)
a. Abdicrats
b. Democrats
c. Oversocials
d. Undersocials
d. Internal monologue (độc thoại nội tâm)
What refers to the self-talk of intrapersonal communication?
a. Self-concept
b. Self-evulation
c. Social comparisons
d. Internal monologue
b. Netiquette
Aspects of protocol related to successful intercultural communication include telephone
manners and cyberspace etiquette, sometimes references.....
a. Emoticons
b. Netiquette
c. Correspondence
d. politeness
a. External communication
............is the sharing and understanding of meaning between individuals, departments,
orrepresentatives of the business and parties outside the organization
a. External communication
b. Interpersonal
c. Intrapersonal
d. Internal communication
d. Feedback
The verbal and/or nonverbal response to a message is called....
a. Reply
b. Comment
c. News
d. Feedback
d. Buffer or cushion
The first part of a negative news message, verbal or written , involving neutral or
positive information, is called....
a. Redirect
b. Negative news
c. Explantion
d. Buffer or cushion
a. Clear understanding of the audience's title or position
Which is NOT part of the checklist for delivering a negative message?
a. Clear understanding of the audience's title or position
b. Clear understanding of message
c. Clear goal in mind
d. Clear understanding of procedure and protocol
d. Intrapersonal communication
The communications with one's self, and that may include self-talk, acts ofimagination
and visualization , and even recall and memory can be defined as.....(McLean,S.,2005).
a. Nonverbal communication
b. Interpersonal communication
c. Verbal communication
d. Intrapersonal communication
c. Protocol(nghi thức ngoại giao)
.............refers to customs and regulations dealing with diplomatic, etiquette and
courtesiesexpected in official dealings with persons in varous cultures
a. Etiquette
b. Introduction
c. Protocol
d. greetings
a. Impressions
First ........are made only once but are remembered for a long time
a. Impressions
b. Handshakes
c. Talks
d. greeting
d. Global business communication
What is now the common term to replace international or intercultural
businesscommunication when speaking of common business from different
countries?
a. Local business communication
b. Multinational business communication
c. Interpersonal business communication
d. Global business communication
c. Intercultural communication
Edward T. Hali defined the communication between persons of different cultures as....
a. Interpersonal communication
b. International communication
c. Intercultural communication
d. Multinational communication
d. Need for affection, need for control, and need for belonging/inclusion
According to Schutz, the three interpersonal needs are ...
a. Need for power, need for trust, and need for money
b. Need for power, need for trust, and need for control
c. Need for affection, need for trust, and need for belonging
d. Need for affection, need for control, and need for belonging/inclusion
a. The local language
In non-English speaking countries, have the information on your card printed inEnglish
on one side and in .....on the other
a. The local language
b. French
c. Chinese
d. spanish
d. It it culture
What is the structure through which the communication is formulated and interpreted?
a. It is feedback
b. It is context
c. It is communicator
d. It it culture
b. Self
We may choose to define .......as one's own sense of individual,
personalcharacteristics, motivations, and actions (McLean,S.,2005).
a. Us
b. Self
c. Yourself
d. Me
b. All of the above
To avoid legal problems when communicating bad news, we should
a. Avoid abusive language or behavior
b. All of the above
c. Avoid contradictions and absolutes
d. Maitain respect and privacy
e. Avoid confusion or misinterpretation
c. It is "world culture"
What is the idea that when traditional barriers among people of differing culturesbreak
down, emphasizing the commonality of human needs, one culture will emerge,a new
culture to which all people will adhere?
a. It is "multinational culture"
b. It is "international culture"
c. It is "world culture"
d. It is "countries culture"
a. Impressions
First ........are made only once but are remembered for a long time
a. Impressions
b. Handshakes
c. Talks
d. greeting
A
The....is the way in which a message or messages travel between source and receiver.
A. Channel
B Noise
C. Conversation
D Environment
B
.....refer to the intentional content, both verbal and nonverbal. These are the words or
ways you chooser
A Auxiliary messages
B. Primary messages
C Report
D Secondary messages
A
Your...include your eye color, hair length, height, and so forth.
A. physical characteristics
B. self-image
C. self-esteem
D. self-concept
D
A system of symbols, words, and/or gestures used to communicate meaning is called
A. Code
B. Communication
C. Interaction
D. Language
B
During the Design Thinking Process, in which mode you make your idea real?
A. Ideate
B. Prototype
C. Define
D Tes
D
Design Thinking Process includes:
A. Empathize, Analyze, Ideate, Test
B. Define, Empathize. Analyze, Protype, Test
C Empathize, Define Analyze. Prototype. Test
D. Empathize, Define, Ideate, Prototype, Test
B
......is the foundation of a human-centered design process
A. Engage
B. Empathy
C. Immerse
D. Observe
A
Design Thinking is an approach to addressing challenges in a thoughtful and fun way,
where you get
A collaboration, creativity, critical thinking, and communication
B. collaboration, challenge critical thinking, and constructive conflict
C collaboration, creativity, challenge, and communication
D. collaboration, challenge, critical thinking and communication
D
At the end of the message, you....should provide the audience with a sense of closure
by summarize
A. body
B. introduction
C. Attention statement
D conclusion
E residual message
B
In a public speaking situation, the source is.......
A. Coordinator
B. The person giving the speech
C Audience
D
Which of the following most correctly describes the order of the communication
process?
A The sender transmits the message, the sender receives feedback, the receiver
decodes the message.
B. The sender transmits the message, the sender encodes the message, the receiver
sends feedback
C. The sender has an idea, the receiver decodes the message, the receiver gets the
message
D. The sender has an idea, the sender encodes a message, the sender transmits the
message, the receiver gets the message.
A
.....refer to the intentional and unintentional ways a primary message is
communicated. This may include:
A. Auxiliary messages
B Report
C Secondary messages
D. Primary messages
D
A(n)... is your immediate disposition toward a concept or an object.
A. beliefs
B nonverbal communication
C value
D attitude
B
Two Models of Communication include
A constructivist model + informational model
B transactional process + constructivist model
C. transactional process + informational model
D. No correct answers
B
As part of the Design Thinking Process, the...mode includes observe, engage, and
immerse action
A. Ideate
B. Empathize
C. Define
D. Test
B
Self-concept is
A. your communications skills help you to understand others
B. your sense of self and awareness of who you are-in many ways.
C your opinion
B
What are the brands you are wearing? What do you think they say about you? Do you
feel that certain s Can be used as examples of....
A. Their concept
B Self-concept
C. Your concept
D
After the introduction, comes the....of your message. Here you will present your
message in detail
A residual message
B attention statement
C. introduction
D. body
A
The action of sorting competing messages, or choosing stimuli which is one very
important part of perce
A selection
B. option
C chance
A
What is called "methodology for creative problem solving. You can use it to inform
your own teaching pra
A Design thinking
B Eisenhower Matrix
C Brainstorming
D SMART
B
The...is composed of messages the receiver sends back to the source.
A Noise
B. Feedback
C. Channel
D. Conversation
C
To empathize, we immerse, which means.
A we view users and their behavior in the context of their lives
B. the foundation of a human-centered design process
C we experience what your user experiences
D we interact with and interview users through both scheduled and short intercept
encounters
C
. Written communication involves the same...basic elements as oral communication.
A4
B. 5
C. 8
D.3
A
As a communicator, you are responsible for being prepared and being ethical. Being
prepared includes Golden rule
A. Golden
B. Blue
C. Red
B
Your............. is how you see yourself, how you would describe yourself to others.
A. self-esteem
B. self-image
C. self-concept
D. consistent
D
.............is an activity, skill and art that incorporates lessons learned across a wide
spectrum of human knowledge.
A. Transferring
B. Studying
C. Understanding
D. Communication
A
Semantic triangle includes
A. Thought. Subject/object, Word
B. Member, Leader, Power
C. Empathize. Subject/object, Action
D
Five types of communication contexts.
A. Extrapersonal, interpersonal, group. public, and mass communication.
B. Intrapersonal, personal, group, public, and mass communication.
C. Extrapersonal situation, group, public, and mass communication.
D. Intrapersonal, interpersonal, group, public, and mass communication.
C
"Heather expects Jay to send an e-mail with the call-in information for the call. Jay
expects to do so, a is an example of..........
A. channel in oral application
B. context in written application
C. context in oral application
D. channel in written application
B
..........mode is when you unpack and synthesize your empathy findings into compelling
needs and
A. Test
B. Define
C. Ideate
D. Empathize
C
In your........you will make a clear statement of your topic; this is also the time to
establish a relationship.
A. residual message
B. body
C. introduction
D. attention statement
A
Communication can be defined as
A. the process of understanding and sharing meaning
B. Understanding
C. message
D. Transferring message
A
Your......is how you feel about yourself, your feelings of self-worth, self-acceptance,
and self-res
A. self-esteem
B. self-concept
C. physical characteristics
D. self-image
D
A series of essential components conclude:
A. Source, Message, Channel, Feedback, Environment. Nonverbal Communication,
Context, Inte
B. Source, Message, Channel, Receiver, Feedback. Environment, Nonverbal
Communication.
C. Source, Message, Channel, Receiver, Feedback, Environment. Nonverbal
Communication
D. Source, Message, Channel, Receiver, Feedback, Environment. Context.
Interference
C
........are ideas based on our previous experiences and convictions and may not
necessarily be based on logic or fact.
A. Nonverbal communication
B. Value
C. Beliefs
D. Attitude
C
Which of the following is a tangible benefit of effective communication in an
organization?
A. Faster problem solving
B. Improved response from employees and supervisors
C. All of the above
D. Increased productivity
B
The.....as you may guess, is used to capture the attention of your audience. While it
may be
A. body
B. attention statement
C. introduction
D. residual message
B
Empathy Map includes
A. Touch, Listen, Talk and Silent
B. Hear, Think, See, Feel, Do and Say
C. Hear, Analyze, See, Touch and Do
D. Listen, Do. See and Talk
A
.........are core concepts and ideas of what we consider good or bad, right or wrong, or
what is wo
A. Values
B. No correct answer
C. Beliefs
D. Attitude
D
Fill the blanks
When you have too many ideas, you can use statements?
A. What should we?
B. How must we?
C. How can we?
D. How might we?
A
........refer to the unintentional content, both verbal and nonverbal. Your audience will
form impressions
A. Secondary messages
B. Auxiliary messages
C. Primary messages
D. Report
B
Group communication is generally defined as involving
A. 8-10 people
B. 3-8 people
C. 2-5 people
D. 3-5 people
D
"Heather is at her desk when she receives Jay's e-mail." is an example of.
A. channel in oral application
B. channel in written application
C. environment in oral application
D. environment in written application
A
"Jay writes an e-mail to Heather." is an example of
A source in written application
B. feedback
C. source in oral application
D. channel in written application
A
When you create a message, it is often helpful to think of it as having five parts:
A. Attention statement. Analyzing situation: Body: Conclusion: Residual message
B. Attention statement; Introduction: Body: Analyzing situation; Residual message
C. Introduction: Body: Conclusion: Bonus: Residual message
D. Attention statement; Introduction: Body: Conclusion; Residual message
A
To empathize, we engage, which means
A. we interact with and interview users through both scheduled and short intercept
encounters
B. we view users and their behavior in the context of their lives
C. we experience what your user experiences
D. the foundation of a human-centered design process
B
Effective communication takes.....
A. Leaming, contact, talking
B. Preparation, practice, persistence
C. Listen, sharing, communicate
C
............is the mode during your design process in which you focus on idea generation.
A. Define
B. Test
C. Ideate
D. Empathize
B
. .... once meant happy or carefree; today it refers to homosexuality
A. Happiness
B. Gay
C. Nice
D. Pleasant
C
. .... are those that arise from within one's self, such as being hungry
A. External stimuli
B. Selective attention
C. Internal stimuli
C. Internal stimuli