IT APPLICATIONS

IN THE TRAVEL
AND TOURISM
INDUSTRY
THE ROLE OF I.T. IN
Travel and Tourism
Technology plays an important role in travel
and tourism marketing. It helps connect
potential customers with businesses and
allows businesses to share information
about their products and services.
HOW CAN TECHNOLOGY BE USED IN TRAVEL
AND TOURISM?
ONE EXAMPLE CAN BE THIS:
MOBILE WEBSITES AND APPLICATIONS HAVE DRASTICALLY
CHANGED THE WAY THAT TOURISTS TODAY MAKE
RESERVATIONS AND ALTER THEM. GUESTS MAY NOW RAPIDLY
MODIFY THEIR RESERVATIONS WITHOUT SPEAKING TO A
CUSTOMER SUPPORT REPRESENTATIVE AND HAVE CONTROL
OVER THEIR RESERVATION IN THE PALM OF THEIR HAND.
ROLE OF IT IN THE HOSPITALITY INDUSTRY
1. ONLINE BOOKING AND RESERVATIONS
2. MOBILE TECHNOLOGY
3. PROPERTY MANAGEMENT SYSTEMS (PMS)
4. POINT OF SALE (POS) SYSTEMS
5. CUSTOMER RELATIONSHIP MANAGEMENT (CRM) SYSTEMS
6. MARKETING AND ADVERTISING
ONLINE BOOKING AND RESERVATIONS
MOBILE TECHNOLOGY
PROPERTY MANAGEMENT SYSTEMS (PMS)
POINT OF SALE (POS) SYSTEMS
CUSTOMER RELATIONSHIP MANAGEMENT
(CRM) SYSTEMS
MARKETING AND ADVERTISING
HOW IS
TECHNOLOGY
USED IN
TRAVEL?
Travel Technology refers to trip preparation. It
assists travel agencies in planning vacations
for their clients, including the purchase of
airline tickets, lodging, rental cars, and many
other travel-related services.
SOME OF TRAVEL TECHNOLOGY TRENDS
1. SMARTPHONE AS A TRAVEL BUDDY
2. AI AND CHATBOTS
3. AR AND VR
4. INTERNET OF THINGS
THE AMADEUS
MANAGEMENT OF
INFORMATION
SYSTEM
It is a computer reservation system (or global
distribution system that sells tickets for
multiple airlines) owned by the Amadeus IT
Group with headquarters in Madrid, Spain
THE AMADEUS
MANAGEMENT OF
INFORMATION
SYSTEM
KEY BENEFITS:
Reduce costs
Increase Customer Satisfaction
Increase revenue
CENTRAL RESERVATION
SYSTEM VS. GLOBAL
DISTRIBUTION SYSTEM
CENTRAL RESERVATION SYSTEM
CENTRAL RESERVATION
SYSTEM IS A TYPE OF
RESERVATION SOFTWARE
THAT IS USED TO UPDATE
AND MAINTAIN
INFORMATION OF A HOTEL
PERTAINING TO INVENTORY
AND RATES SO THAT HOTELS
ARE ABLE TO MANAGE
GUEST RESERVATIONS AND
THE PROCESS AROUND
SUCH RESERVATIONS IN
REAL TIME.
GLOBAL DISTRIBUTION SYSTEM
A GLOBAL DISTRIBUTION
SYSTEM IS A WORLDWIDE
RESERVATION SYSTEM THAT
ACTS AS A CONDUIT
BETWEEN TRAVEL BOOKERS
AND SUPPLIERS, SUCH AS
HOTELS, OTHER
ACCOMMODATION
PROVIDERS AND OTHER
TRAVEL RELATED SERVICES.
CENTRAL RESERVATION SYSTEM VS.
GLOBAL DISTRIBUTION SYSTEM
A CRS is solely responsible for A GDS combines the inventory
inventory management. A CRS management systems of
itself does not have fares only numerous CRSs from major
classes. The fares itself are filed by airlines. It depends on the
the airlines with ATPCO (Airline agreements between GDSs and
Tariff Publishing Company) and airlines, whether GDSs have
the GDSs retrieve fare and fare several or all fares which are
rules from ATPCO to provide a full offered by the respective airlines
picture.
CENTRAL RESERVATION
SYSTEM VS. GLOBAL
DISTRIBUTION SYSTEM