To: lesliel@gmail

From: cameronm@gmail

Subject: User Review Feedback and Next Steps

Dear Leslie,

Attached is a memo with the results we received from the instructions test. As expected, users
didn’t give the instructions a perfect score but they liked it and think there is very little that
needs to be changed. The biggest piece of feedback we got from users shows that they want a
better visual aid to go with the instructions. If the following changes get implemented, I believe
our reputation with our customers will improve and it will bring in more customers as it makes
the product more accessible. Again, the instructions feel solid there’s just a little more we can
do for them that will go a long way.

Attaching a Diagram
As stated above the user who tested the product had the opinion that biggest problem with our
instructions as is, is that there are no supporting images detailed enough to provide the readers
with context. The users had no problem with anything written until the last step and believed
that a visual aid would have helped him do it without any confusion.

To address this problem, I would like to attach an illustrated diagram alongside the written
instruction. This illustration would provide a depiction of each step of tying the knot on top of a
human torso, as to provide scale to the viewer and show how the finished knot should look.
This would help our product sell better as it’s easier to understand and could reach a wider
audience. Without these changes customers might be disappointed with our product and that
leaves us looking bad.

Thank you,
Cameron