Table of Contents

Table of Contents........................................................................................................................................1
Background..................................................................................................................................................2
Why Nabil Bank Needs RPA.....................................................................................................................2
What is Robotics Process Automation (RPA)?.............................................................................................2
RPA Advantages...........................................................................................................................................3
Limitation of RPA.........................................................................................................................................3
Use Cases of RPA used by Banks (Worldwide).............................................................................................4
Proof of Concept.........................................................................................................................................5
Requirements..............................................................................................................................................6
Enclosed:.....................................................................................................................................................6

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Background
The benefits of RPA in banking are numerous. First and foremost, it can help
banks to improve operational efficiency and reduce costs by automating repetitive
tasks that would otherwise require human intervention. This can free up employees
to focus on higher-value tasks that require creativity and problem-solving skills.

In addition, RPA can help banks to improve accuracy and reduce errors, as bots are
less prone to mistakes than humans. It can also improve compliance, as bots can be
programmed to follow regulatory requirements and ensure that all processes are
properly documented.

Overall, RPA is a valuable tool for banks looking to streamline their operations
and improve customer service. As the technology continues to evolve, it is likely
that we will see even more advanced applications of RPA in banking, such as the
use of artificial intelligence and machine learning to enhance decision-making and
improve customer experience.
Why Nabil Bank Needs RPA
As the bank size (in terms of customer, staff, services, data size, security) is increasing, bank
needs to be use Artificial, Automation enabled technology. As we were much familiar with RPA
–Robotic Automation Process using UI Path, Quick RPA with free version. As it has been
observed that, the RPA success rate i.e. staff efficiency more than 85% and manpower input
decrease. Also, it helps in bank profit by decreasing staff and vendor cost.
Overall, RPA increase improved in efficiency in data input and repetitive task with 100%
accuracy, Higher productivity, Internal Customer services etc. RPA process is much cheaper
than outsourcing.

What is Robotics Process Automation (RPA)?

Robotic Process Automation (RPA) is a technology that enables organizations to
automate repetitive and rule-based tasks. The banking industry has been an early
adopter of RPA, as it is heavily reliant on manual processes that are prone to errors
and inefficiencies.
RPA in banking involves the use of software robots, or bots, to automate tasks
such as password reset, data entry, account opening, loan processing, and
customer onboarding. These bots are programmed to mimic human actions, such

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as keystrokes and mouse clicks, and can be integrated with existing systems and
applications to automate processes end-to-end.

RPA Advantages
1. Improved Efficiency: RPA can automate repetitive and time-consuming tasks, freeing up
employees to focus on higher-value tasks. This leads to improved efficiency and
productivity in banking operations.

2. Cost Reduction: By automating tasks, RPA reduces the need for human intervention,
which can lead to significant cost savings for banks. This is particularly important in the
banking industry, where manual processes are often a significant cost driver.

3. Increased Accuracy: RPA bots are programmed to follow strict rules and guidelines,
leading to reduced errors and improved accuracy in banking processes. This can help to
improve customer satisfaction and reduce the risk of compliance issues.

4. Enhanced Compliance: Banks operate in a heavily regulated industry and are subject to
strict regulatory requirements. RPA can help ensure compliance by automating processes
and ensuring that all procedures are documented and auditable.

5. Improved Customer Experience: RPA can help to reduce wait times and streamline
processes, leading to an improved customer experience. This is particularly important in
the banking industry, where customers expect quick and efficient service.

6. Scalability: RPA can be easily scaled up or down depending on the needs of the bank,
making it a flexible and adaptable solution for banking operations.

7. Integration: RPA can be easily integrated with existing systems and applications, making
it easy for banks to implement and use. This reduces the need for extensive IT resources
and can speed up the deployment of new processes.

8. Data Analytics: RPA can also be used to extract data from various sources, which can be
used to generate insights and improve decision-making in the banking industry.

9. Overall, RPA offers numerous advantages for banks, from cost savings and increased
efficiency to improved accuracy and compliance. As the technology continues to evolve,
it is likely that we will see even more advanced applications of RPA in the banking
industry.
Limitation of RPA
1. Only repetitive and pre-defined task were done.
2. Technical person intervention required for every new process.

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Use Cases of RPA used by Banks (Worldwide)
Robotic Process Automation (RPA) has become increasingly popular in the banking sector world
widely due to its ability to automate repetitive, time-consuming tasks with a high degree of
accuracy. Some of the key use cases of RPA in banking includes:
1. Customer onboarding: RPA can automate the process of onboarding new customers by
verifying their information, running background checks, and creating accounts, among
other tasks.
Manual Steps Process with RPA
Step 1: Customer provides KYC Step 1: Customer provides KYC
documents and signed application to CSD documents and signed application to CSD
staff staff
Step 2: CSD staff verify documents Step 2: CSD staff verify documents
Step 3: Staff performs entry in CBS Step 3: Robot scans the document and
completes Data Entry in CBS.
Step 4: Account gets generated in CBS Step 4: Account gets generated in CBS
Step 5: CSD staff sends details of Step 5: CSD staff sends details of
customer customer

2. Account reconciliation: RPA can automate the process of reconciling accounts by

comparing data from various sources and identifying any discrepancies.
3. Fraud detection: RPA can be used to detect fraudulent transactions by monitoring
customer behavior, transaction patterns, and other factors that indicate potential frauds.
Process:
 Data Collection

4. Loan processing: RPA can automate the loan processing process by collecting and
verifying customer data, analyzing credit scores, and generating loan agreements.
5. Compliance monitoring: RPA can monitor transactions and detect any non-compliant
behavior, ensuring that the bank complies with regulatory requirements.
6. Customer service: RPA can automate the customer service process by responding to
customer inquiries, routing requests to the appropriate department, and providing account
information.
7. Data entry and validation: RPA can automate the process of data entry and validation
by extracting data from various sources, verifying its accuracy, and inputting it into the
bank's systems.
Overall, RPA can help banks increase efficiency, reduce errors, and improve customer
satisfaction by automating repetitive tasks and allowing employees to focus on more complex
and strategic activities.

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Prospective Vendors of RPA in Nepal
We were working on different RPA process for with different use cases. Also were collected
vendor and software list for RPA from Nepal and outside Nepal with our best knowledge. We
find two solution UIPath and Quick RPA. We have done NBB KYC(Individual) migrated using
UIPath and KYC(Corporate) using Quick RPA to KYC Management (AML-CFT) system.
Except this we were also create different process like Erstwhile NBB user in Finacle, ECC
certification request for all branch etc.
1. DigiConnect Nepal (UIPath)
DigiConnect is a one stop provider of digital transformation solutions that help organizations,
businesses and enterprises achieve business-to-business transformation. By leveraging
technology capabilities across industries.
DigiConnect delivers digital transformation and technology services from ideation to execution,
enabling Business to outperform the competition. “Born digital” DigiConnect takes an agile,
collaborative approach to creating customized solutions across the digital value chain. Our deep
expertise in infrastructure and applications management turns IT into a strategic asset. Whether
you need to run your business more efficiently or accelerate revenue growth, DigiConnect can
get you there. We help you build and secure your digital future. Leveraging our powerful
technology and experience to help you drive value across your company, from inception through
business transformation
2. Quick Fox Consulting (Quick RPA)

At Quickfox Consulting, every one of our engagements is viewed as a partnership requiring a

strong foundation from the very start. We seek to understand first, so your challenges become
our challenges and, in turn, opportunities for resolution. We keep execution in perspective while
helping you create strategies and design solutions. We think about sustainable solutions that fit
your needs. We work with you to create the clear path to success. We continue to listen to you
and your team, but objectively challenge the priorities and identify risks.

Proof of Concept
Till Date we
1. UIPath with Digi Connect
 Staff Onboarding
 Finacle User Creation
 Changing Password Expiry in Finacle
 Interest Rate Change in Finacle
 Account Manager Name Change

2. QuickRPA with Quick Fox Consulting

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  KYC Data Migration (Corporate customer of NBB) 
UIPath(Community Edition) QuickRPA
Client based Client + Server based
Limited features Can be customized as per requirement
Limited bot and can’t be synchronized Synchronous and unlimited bot
Scheduling and auto triggering the process is Scheduling and auto triggering the process is
not possible possible
Slow execution time Much faster in comparison to UIPath

Requirements
Robotic Process Automation (RPA) is a great enabler for digital
transformation. It should enable bank to automate like repetitive
operations and allow human resources to focus on creating productive
outcomes. RPA system should have following features:
1. Central Monitoring System
2. Auto Triggering the process based on given parameter (time, error, receiving email, etc.)
3. Customization based on requirement.
4. Multiple Bots.
5. Integration with any other applications.
6. User friendly dashboard (including daily/weekly report).
7. Exception handling in details.
8. Should be compliance as per bank and NRB audit rules.
9. Should be run with limited internet connection
10. Should be communicate with bank peripheral software
11. Detail Document must contain proper designed Flow-charts and properly linked with steps.
12.

Enclosed:
1. Technical requirements
2.
3.
4.

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