NARRATIVE REPORT

MINDANANO CONSOLIDATED COOPERATIVE BANK

PUROK 2, SOUTH POBLACION, MARAMAG, BUKIDNON

BACHELOR OF SCIENCE IN OFFICE ADMINISTRATION

DEPARTMENT OF OFFICE ADMINISTRATION
COLLEGE OF BUSINESS AND MANAGEMENT
CENTRAL MINDANAO UNIVERSITY
MUSUAN, MARAMAG, BUKIDNON
SECOND SEMESTER S.Y. 2022-2023

EUNICE C. LLERA

MAY 2023
 APPROVAL SHEET

Narrative Report of the BS Office Administration Internship Program, at the

Mindanao Consolidated Cooperative Bank, this Second Semester School Year
2022-2023, prepared and submitted to the faculty of Department of Office
Administration, College of Business and Management, Central Mindanao
University, University Town, Musuan, Maramag, Bukidnon.

This is accepted as partial fulfillment of the requirements of the course OA 98

(Office Administration Internship) this Second Semester School Year 2022-2023.

Argel M. Vallecer
Internship Adviser

i
 ACKNOWLEDGEMENT

The completion of this report would not been possible without the
assistance of some individual who have contributed a lot in the realization and
success during the BS Office Administration Internship Program.
To our Almighty God, for the successful BS Office Administration
Internship Program, for giving the trainees continuous blessings and guidance as
they travelled along their rough journey.
To the parents of the trainee, Ms. Fe C. Llera, for their unwavering
financial and moral support. To the partner of the trainee, Mr. Portunato
D.Novecio for the undying support emotionally and financially.
To all the faculty and staff Department of Office Administration, to the
practicum adviser Sir Argel M. Vallecer, for his efforts in monitoring and guiding
the trainees in this program.
To all the office staff of Mindanao Consolidated Cooperative Bank
(MCCB) for welcoming us with open arms, to the manager, Mr. Earl Kavin U.
Sale for the opportunity to be trained in this institution. To my supervisors Mrs.
Ramir jay B. Gonzales and Ms. Rominalyn M. Pueblo for the knowledge and
undying guidance during my training.
To the Department Head Mr. Argel M. Vallecer for his warmth welcome,
guidance and for allowing the trainees conduct its training under his supervision
and a never-ending support in this short time of training.
 TABLE OF CONTENTS

 Cover Page
 Approval Sheet i
 Acknowledgement ii
 Introduction 1
 Rationale 2
 Objectives 3
 Company Profile 4
History
Organizational Structure
Vision, Mission, Goals and Objectives Statement
Nature of Business
Description of Internship Location
 Highlights 8
 Strengths, Weaknesses, Opportunities and Threats 10
 Problems Encountered 11
 Lessons Learned 12
 Conclusion 13
 Suggestion and Recommendation 14
 Appendices
Curriculum Vitae
Certificate of Completion
Evaluation Reports
Daily Time Records
Photo Documentation
 INTRODUCTION

BS Office Administration Internship Program is a training which students

are exposed to real life setting during future employment. It is also a way where
the skills, knowledge and ability of the trainees that were utilized in the school is
applied during internship. During the training period trainees will be exposed on
different departments inline with their respective majors and the most suitable
work for their course, different possibilities, problems, and achievements could
possible be encountered during the internship period.
Office administration internship is the best way to let the trainees be more
productive about the course, and along the way it has been the most outstanding
program that would let everyone who undergo with it be trained and be more
specific with the position they desired to work in the future.
Nevertheless, office internship program is not just all about the experience
but it would also all about the relationship that are built during the training and
how the trainees would communicate and adjust with all the professional they will
be working with.

1
 RATIONALE

Supervised Field Experience Program is a 6 unit subject for the final

semester of the student from the Department of Office Administration. It is
generally designed to give students an introduction to the workplace. To
introduce to the students the potential field of employment. The trainees are
required to render 600 hours of service to a company where they are assigned.
Eventually, the trainee will create and work with his/her own through the
guidance of their SFE Supervisor. The progression of the field experiences will
be based on the ability and comfort level of each trainee. Supervised Field
Experience Program is a time for the trainee to show off his/her skills and
leanings learned from all the lectures discussed in the classroom. This is also to
develop the trainee in a practical knowledge in his/her field of work. This is to
provide the trainee the opportunity for enough knowledge and skills relevant to
work habits necessary to become a competitive office professional in a
workplace.

2
 OBJECTIVES

Internship program, in general, are implemented to enhance the

preparation of the students for their future work environment, be it in industry,
government, institution, NGOs, or special professions. The program works on the
premise that a well-trained apprentice will most likely be employable and
productive at work. In general, apprentices program aims to:
o Develop and enhance further the knowledge, skills and attitudes of
student relevant to the workplace or profession.
o Improve competence and boost confidence of the student in
dealing with day-to-day realities in the workplace.
o Enable the students to relate concepts learned from the classroom
into the workplace.
o Introduce students to prospective employers.
o Re-tool the syllabi of the curricular program based on
enhancements that may arise during the program’s duration.

In addition to this, the Supervised Field Experience program of the

Department of Office Administration aims to:
o Provide you with an overview of total office environment, norms and
values and general office ethics.
o Give you an opportunity to explore the activities which are
commonly done in office and develop technique to deal with office
environment.
o Give you an opportunity to know your strength/weaknesses and
other feedbacks to improve your work in the future.
o Apply knowledge learned in college to actual situations.
o Allow you to improve decision making skills and common sense.
o Help you gain specialization of specific areas of office work so that
in the future, you could develop a field of interest and skills to offer
employees who would ask for your service.
 o COMPANY PROFILE

A. History

Cooperative Bank of Misamis Oriental or CBMO has been serving the

cooperatives and its individual clients for 37 years. It was put up by 268
Samahang Nayon incorporators in 1979 with a modest capital of five-hundred
seventy-six thousand pesos. Its dedication and commitment to achieving socio-
economic development in Mindanao inspired CBMO to expand through the
strategic locations of Misamis Oriental, Iligan City, Surigao City, General Santos,
Tagum and Davao City. In 2016, CBMO has reached one billion pesos in total
assets with over 400 Samahang Nayon incorporators. During this time, CBMO
was known to be among the top 10 best performing cooperative banks in the
country.

Cooperative Bank of Agusan Norte. The existence of the cooperatives organized

to respond to the needs of the less privileged, who are affected by the socio-
economic conditions of the city of Butuan and the province of Agusan del Norte.
This triggered the formation of the Cooperative Bank of Agusan Norte – Butuan
City in 1984. With the aim of helping the businesses and farmers on the
countryside, the Cooperative Bank of Agusan Norte flourished from the initial
capital of five hundred forty-six thousand to thirty-three million pesos of total
assets with over 200 Samahang Nayon incorporators in 2016.

Aiming to engage in the business of credit to all types of cooperatives and

members, Bukidnon Ccooperative Bank or BCB was organized in 1977 by the
Samahang Nayon in Bukidnon. In 39 years of being the trusted cooperative bank
in Bukidnon, its stockholders grew to more than three hundred cooperatives all
throughout the province. It had launched five branch offices serving 20
municipalities and two cities in Bukidnon. BCB garnered various awards and
citations in its commitment for the countryside development programs in the
province.

With the goal of strengthening the cooperative banking sector, CBMO, BCB and
COBAN signed a historic document to merge as Mindanao Consolidated
Cooperative Bank on September 25, 2012. It was registered with the Cooperative
Development Authority (CDA) on April 27, 2016 and was approved to operate as
a cooperative bank by the Bangko Sentral ng Pilipinas on December 15, 2016.
B. Organizational Structure

C. Vision
MCCB envisions to be the Bank of choice of cooperatives, farmers,
fishermen, small entrepreneurs, and other clients and commits to provide
efficient, responsive, and innovative financial services to institutional and
individual clients.

D. Mission
To advance the frontier of knowledge through internationalization of
education and equitable access to quality instruction, research, extension and
production for economic prosperity, moral integrity, social and cultural sensitivity
and environmental consciousness
E. Goals and Objectives Statement
1. To provide accessible and affordable banking services to its members,
particularly those in the rural and underserved areas of Mindanao.

2. To promote the cooperative movement and help strengthen the cooperative

sector in Mindanao by providing support services, training, and technical
assistance to its members.

3. To foster sustainable and inclusive economic development in the communities

it serves by financing and supporting livelihood and entrepreneurial projects.

4. To support agriculture and agribusiness in Mindanao by providing financial

services and innovative products that meet the unique needs of farmers and agri-
entrepreneurs.

5. To maintain financial stability and profitability by managing the bank's

resources prudently and adhering to sound banking practices and standards.

6. To build a strong and committed workforce that delivers excellent customer

service, upholds ethical standards, and shares the bank's values and mission.

7. To continuously improve its operations, processes, and systems to enhance

efficiency, productivity, and customer satisfaction.

8. To comply with all the regulatory requirements and laws governing the banking
industry to ensure the safety and security of its operations and protect the
interests of its members.

F. Nature of Business
This business specializes in Consumer Loans and Credit Services such
as: Agricultural Loans, Automotive Loans, Bonus Loans, Home Loans, Jewelry
Loans, Loan against hold-out on deposits, Motorcycle Loan, OFW and Seaman
Loans, Pension Loans, Personal Loans, Salary Loans, Show Money Loans, SME
Loans, Ruck Loan. Regular Savings Account, ATM, Checking Account, and Time
Deposit are examples of deposits. In Invest, there are two types of shares:
common shares and preferred shares.
G. Description of Internship Location
Mindanao Consolodated Cooperative Bank is located at P2 Sayre
Highway, South Poblacion, Maramag, Bukidnon. In front of Plaza Memorial Park.
 HIGHLIGHTS OF THE INTERNSHIP PROGRAM

The Office Administration Internship program enabled student trainees to

continue their education while preparing for a real-world working environment.
Student trainees experienced mixed emotions in terms of excitement about the
work field and apprehension about the expectations of those around them.
Every Monday and Friday, the intern will lead the morning prayer and
reading of the Gospel book, and every Wednesday, all the staff, including interns,
gather for a weekly meeting. In the second week of January, the interns were
instructed to open a savings account as it was assumed that we are already part
of the organization, the manager also instructed the new account officer to
provide as an ATM for our account not passbook.
Interns are assigned by the OIC Branch Manager market their services
and nature of business by distributing fliers specifically to our neighbors and
families.
The trainees learned how to manage the company’s proof sheet for their
daily transactions such as cashier’s check and their daily six column trial
balance, exercise initiative and creativity, handle client inquiries, assist with
account opening, and entertain loan customers. Beginning with the creation of an
application letter, a promissory note, collateral, and a loan agreement.
Daily, the interns will record the account number of the receipts collected
by the collector for daily collections. Interns were also trusted to count the money
and show how it was divided. The trainees were also divided into specializations.
One for keeping track of daily transaction account tickets. One is responsible for
editing marketing fliers and writing letters for the specific branch, as well as loan
transactions.
The first is for entertaining clients, while the second is for processing open
accounts. One is used to validate Accountable Loans and signatures. One for
keeping apprised of the state of the signature card (active, inactive, or dormant),
ATM, cheque, passbook, loans, and show money.
 The trainees discovered that in a bank, each loan will have its own code,
such as 10 for ATM, 51 for Passbook, 53 for Loans, 54 for Show Money, and 21
for cheque. This code clarifies which loans they are and facilitates the
transaction.
In Customer Service, the trainees were able to experience handling
customers via personal engagement. Wherein patience is tested, and
understanding is a must.
In processing an account, the trainees must get the personal information
of a client, pictures and record it on a system and make a signature card for it.
Each clients have a Customer Information Sheet or (CIS) which is being
uploaded into system.
When checking signatures, trainees must ensure that all staff signatures
are completed before submitting them to the OIC. All documents from the
accounting department must be checked by trainees to avoid unsigned
signatures.
 STRENGTHS, WEAKNESSES, OPPORTUNITIES AND THREATS
IN THE CONDUCT OF THE SUPERVISED FIELD EXPERIENCE
PROGRAM

These are the summary of the SWOT analysis during the internship at the
Guidance and Counseling Center that helped the student trainee to identify the
strengths, weaknesses, opportunities and threats in the Supervised Field
Experience Training Program.

Strengths Weaknesses Opportunities Threats

 Initiative on work  Fear of not  Improve  Negative
 Develop skills in completing communicati feedback.
working a task on skills.  High
independently. given on a  Broaden the expectations
 Develop self- specific knowledge and possibly
confidence. time. on during cannot
 Problem Solving training achieve it.

 Active Listening  More

 Customer Service opportunitie

 Honesty s were
open.
 Good work ethics
 PROBLEMS ENCOUNTERED

During the training, the trainees were very dedicated with their work but some of
the employees were not that appreciative with the work done. Sometimes, the
trainees were not that proactive with interacting with the employees because
some questions were not entertained, maybe due to their busyness resulted to
slow work improvement. There are also days where trainees don’t have task to
do because there are times when employees does not recognize them the whole
day, and we were struggling on what to write on our SFE.

The employees had trouble of complying requirements as to the materials

needed such as air-con, rag, and drawer. There are 3 days Interns and
employees experienced hot inside due to the one air-con damage which cause
the environment become stuffy. Also, their space inside is not that big that
everyone can’t feel comfortable.

The trainees also very diligent and active with the task given and it was done
before the deadline, that has resulted for the trainees no left to do and just
observe the whole day.

The most problem encountered every day that some printers are a source of
frustration and waste time. It is impossible to deny that interns will have
misunderstandings with one another for a variety of reasons. When we ask for
work, some employees refuse, making the interns feel uneasy.

Another issue is that their internet is poor; it takes a long time to complete tasks,
especially for customers who withdraw using an ATM card; this wastes time for
those customers and has a negative impact on the company due to delayed
transactions.
 LESSONS LEARNED

For almost two months being the student trainees in Mindanao

Consolidated Cooperative Bank (MCCB) the trainee learned so much knowledge
and skills throughout the working field. The trainee learned how to manage time,
learned to process loans, to process open accounts, record deposit loans and
withdrawal loans, and balance the account titles and check the exact amount if it
is balance. They were exposed to the actual work that made them become more
sociable and boost their self-confidence.

The trainee also manage their time independently during the training,
which made them fulfill the given task before the dealine.

The trainee also handle different clients and different people when they
were assigned in the New Accounts, some clients were grumpy, happy and sad
but the trainee were able to manage it using the good work ethics taught during
internship seminar.

Throughout the training the trainee has learned how to be patient and
adapt to others around her during her schooling. Although you cannot choose the
individuals you will work with, you can decide how you will respond to them.

Lastly, the trainee discovered that the Supervised Field Experience

program is not only for compliance but to prepare everyone for future work.
 CONCLUSIONS

During the trainees training, it may be a short period of time but it was still
a very meaningful one. The training let the trainees broaden their knowledge and
develop their skills during the 300 hours of rendering the chosen company. It
caused a big impact to them as Office Administration students, wherein they
were renewed, molded, and practice good manners in both actions and words.
The training made them realized that in order to become successful, they must
also learn how to love and adapt their working environment. As student trainees,
they required to be more attached with the work assigned that will be carried out
during future employments. This 6 unit subject should not be taken for granted.
 SUGGESTIONS AND RECOMMENDATIONS

Working and dealing with different people with different characteristics is

one of the most challenging situations during employment. The authors suggest
that, all employees must be most flexible and interactive with the trainees to lift
up the ambiance during work. The trainees also suggested to let them be more
specific and more open with the things that are necessary to learn during the
training.
To the next set of trainees, the authors suggest that every trainee must
respect everyone from the lowest and highest position in the office. Respect and
peacefulness also is highly recommended when having a team during the
training. Having conflicts will also test them as trainees on how to deal with it..
Communicate and be team-focused. To always observe discipline and right
conduct in performing his/her task while on training. Observe ethics in workplace
and apply all the learnings in the training.
 APPENDICES

CV
DTR
CERTIFICATE
EVALUATION FORM
 Photo Documentation

This photo was taken when we were writing for the information of the clients for their

insurances.
This photo was taken when we were tasked to arrange proof sheet during daily transactions.
Arranging tickets, cheques, and six column trial balance