CHAPTER 10

MANAGEMENT PRINCIPLES IN ACTION

Summary

10.1 - Managers and Cultural Differences

Managers are people in charge of organizations and their resources. They are
men and woman who assume responsibility for the administration of an organization.
Managers work with and oversee employees to meet organizational goals in an ever-
changing environment.

Characteristics of Managers:
 Leadership
 Have strong writing, reading, listening, speaking, and presenting skills
 Able to use resources to achieve goals
 Able to gather, analyze, and acquire information to solve problems
 Able to take reasoned positions
 Able to judge when they are in charge
 Ability to make decisions
 Ability to be objective

Styles of Managers:
1. Autocratic - managers who centralize power and tell employees what to do are
autocratic managers.
2. Participative - managers who decentralize power and share it with employees are
participative managers.
3. Free-rein - managers who avoid the use of power are free-rein managers.

These three styles can be placed along a continuum that represents managerial
power or authority.

Use of Power or Authority by Managers

M M
A I
X N
I Power or I
M M
I
Authority to
I
Z Control Others Z
E E

Autocratic Participative Free-rein

Managers Managers Managers
Influences of Cultural Differences
 Participation in Making Decisions
 Hiring Preferences
 Permanence of Employment
 Labor-Management Relationships

10.2 - Management Functions and Organization

Process of Managing
 Planning and decision making
 Organizing, staffing, and communicating
 Motivating and leading
 Controlling

Structures of Organizations
 Organization by function
 Organization by product
 Organization by geography