Chapter 12 [From Dr.

Ameen PPT]

(Exercise 12). The manager at the Lawrence National Bank is interested in determining whether there is a
difference in the mean time that customers spend completing their transactions depending on which of
four tellers they use. To conduct the test, the manager has selected simple random samples of 15
customers for each of the tellers and has timed them (in seconds) from the moment they start their
transaction to the time the transaction is completed and they leave the teller station. The manager then
asked one of her assistants to perform the appropriate statistical test. The assistant returned with the
following partially completed ANOVA table:

Summary

Groups Count Sum Average

Etta Variance

Teller 1 15 3,043.9 827.4

30431202.9

Teller 2 15 3,615.5 472.2

3951 241.03
Teller 3 15 3,427.7 445.6
34,231 228.51

Teller 4 15 4,072.4 619.4

40741271.4

ANOVA

Source of SS df MS 𝑭-ratio f test 𝒑-value Critical

meansquerBut
I
Variation
𝑭-value
mms
w
12176.8 1217 2
13
Between 36,530.6 0.0000 2.7694
Groups
Ss B 4 591 I 20g
Within int k
113301
3.1 591.12
groups 33103 I 60 4 562,33
Total 69,633.7 59
Ssu sa i n

SST SSB SSW

691033.7 36530.6 SSW

SSW 33103 I
 (a) State the appropriate null and alternative hypotheses.
X Ho M 42 43 44
Ha not all populations have same mean
(b) Fill in the missing parts of the ANOVA table and perform the statistical hypothesis test using

𝛼 = 0.05.

(c ) Reach the decision

(d) Draw the conclusion

niche of the

1
Population mean

(e) Based on the result of the test in part b, if warranted, use the Tukey-Kramer method with
is different
𝛼 = 0.05 to determine which teller requires the most time on average to complete a customer’s
transaction.

20.0 2.7694 ÉÉI

reject the reject the Ha

D CR g nshit I
3.74 23.47
59211 I I
E
Compute all possible contrast

Contrast Significant
Difference?

2021
1st 38.1 2 M 42
1st V31 25.67 22 Mi My
1st E4 68 5 7 22 Mi 44
122 211 12.8 22 NO 42 43
182 241 30.3 22 M2 44
183 41 43 7 22 431 44

er t
Fai IAI C CRS
 to find
use It
Studentized range table
g
number of groups

50 EAD DD
ro
K 4
g
nt k 56