Role: Business Analyst III

Shift: Split Shift (2pm -11pm)

Location: Hyderabad {Hybrid Model}
Preferred immediate joiners/ notice period less than 30 days

The Business Systems Analyst day-to-day activities include: provide tier II technical support to end users on various
issues, responsible for responding to, documenting and resolving production support tickets in a timely manner. Aid in
defining technical problems and working with development staff to determine solutions. Provide assistance in testing
and validating solutions. Performs ongoing activities to maintain and enhance overall system performance. Business
Systems Analysts primarily focus on support and maintenance of systems, but may be asked to assist with other
operational activities as needed.

Depending on team assignment, role will focus in one of the following areas and require knowledge & skills in the
technologies outlined:

 Web Team: HTML, Java, SQL

 PeopleSoft Mid-Office: Contract Management, Order Requisitioning, Order Fulfillment, Onboarding & I9,
Application Designer, Integration Broker, SQL
 Front-Office: Lead Lifecycle, Sales,Marketing, & Recruiting. CRM, Marketing Automation, Agile Tools (JIRA),
Recruiting Platform/ ATS
 JDE: GL, AP, FA; PS 9.2: Pay/Bill (PB), Receivables (AR), Billing (BI), Contracts (CA), Project Costing (PC),
Staffing, Portal, Compensation: Iconixx
 PeopleSoft Human Capital Systems: PS 9.0: Payroll, HR, Benefits, Self Service
 Reporting: SQL (Oracle, MSSQL, bigquery), BI tools (Pentaho, SSRS, Tableau), Agile, preferred - PeopleSoft (HR
& FS), CRM, ATS
 Data Engineering: Working knowledge with SQL and relational databases ; Preferred: experience with Oracle and
SQL server

Time
Description spent
Requirements/Acceptance Criteria: Completes work with some independence and some
supervision. Follows operating policies. Interprets organizational policies. Self Starter with 35%
strong analytical and problem solving skills. Strong analytical, time management and
organizational skills. Comprehensive understanding of standard business processes.

Project Management: May assist on Projects. Project management methodology familiarity,

including knowledge of change management practices and related tools. Manage small 5%
projects using internal project methodology. Project management and delivery using
structured methodology. Meet deadlines, and exceed goals in high-pressure situations.
Maintain change documentation.

Stakeholder Management: Appropriately manages stakeholders. Frequent contact with

equivalent level inter-organizational associates concerning projects, operational decisions,
scheduling requirements or contractual clarification. Attends briefings and technical meetings
for internal and external representatives. Responsive and diplomatic. Excellent communication 10%
skills (written and verbal) with all levels of company personnel. Ability to maintain positive
relationships through changing project requirements and priorities in a deadline-driven,
dynamic work environment. Meet deadlines, and exceeds goals in high-pressure situations.
 Testing: Support all testing needs for defined changes. Participate in QA/UAT testing
initiatives. Develop and execute test plans, report results and communicate resolution to
 30%
users. Consider current and future business implications. Assist in problem resolution and
architecture of requirements.

Production Support: Moderately Complex Troubleshooting. Strong business and technology

acumen (Agile Methodologies, Full SDLC). Provide Tier II technical support, operations, and
production support for assigned system components. Analyze application enhancements
requested by users. Make formal recommendations, write application specifications including 20%
conversion, upgrade and interface routines. Provide valued system analysis of business and
user needs. Leverage technology development, and facilitate redesign of business processes to
improve business operations that leverage technology.

Required:

 6 years of experience Defining, analyzing and crafting Req/User stories and Acceptance Criteria
 6 years of experience working in a fast paced IT environment and utilizing SDLC Methodologies - Agile/LEAN
(preferred), Waterfall
 6 years of experience demonstrated Experience with any of the following
· Web Team: HTML, Java, SQL
· PeopleSoft Mid-Office: Contract Management, Order Requisitioning, Order Fulfillment, Onboarding & I9,
Application Designer, Integration Broker, SQL
· Front-Office: Lead Lifecycle, Sales,Marketing, & Recruiting- CRM, Marketing Automation, Agile Tools
(JIRA), Recruiting Platform/ ATS
· JDE: GL, AP, FA; PS 9.2: Pay/Bill (PB), Receivables (AR), Billing (BI), Contracts (CA), Project Costing (PC),
Staffing, Portal, Compensation: Iconixx
· PeopleSoft Human Capital Systems: PS 9.0: Payroll, HR, Benefits, Self Service
 2-3 years into Project Management and testing experience.
 3 years of intermediate proficiency with: Wireframe, Ups, Process Mapping, Visio, and MS Office Suite as
applicable for team

World League IT Competencies

Business Impact: Intermediate Business Domain knowledge.

Strategic Architect: Intermediate level understanding of technical area relevant to role.

Influential Networker: Influential within team.

Governance & Protection: Follows Risk management protocols.

Culture of Innovation: Identifies opportunities for improvement within work area.

Leadership Competencies

Intellectual Strength: Demonstrated success working with abstract requirements. Intermediate ability to identify
issues/gaps at early stage. Intermediate problem solving. Demonstrated ability to apply concepts appropriately.
Agility: Ability to respond to customer needs with speed and accuracy. Willingness and eager to learn; is curious.

Excellent Execution: Ability to follow standards & directions. Ability to multitask and prioritize work. Accountable for
personal results and teamwork. Asks for guidance as needed.

Leadership: Sense of ownership & commitment. Values diverse perspectives. Has a high standard for own work and
result.

Connecting: Effective verbal and written communication skills. Ability to communicate commitment and work
collaboratively.

Partnering: Basic situation analysis combining the technical and business point of view.