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    3 views1 page

    Template Strategik

    Uploaded by

    osman mohd

    Copyright:

    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd
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    of 1

    AKTIVITI 7a

    MATLAMAT STRATEGIK ATAU KRA, OBJEKTIF, KPI & SASARAN

    SASARAN PRESTASI
    MATLAMAT
    BIDANG OBJEKTIF KPI
    STRATEGIK/KRA
    TOV 2017 2018 2019

    MENINGKATKAN 1. MENINGKATKAN 1. MENGURANGKAN 100 100 100 100


    KEMAHIRAN TAHAP ADUAN
    PENGURUSAN STAF KEMAHIRAN STAF PELANGGAN
    DAN SISTEM 2. MENINGKATKAN 2. PERATUS
    PENGURUSAN KUALITI KEPUASAN
    PENGURUSAN FAILING PENGURUSAN PELANGGAN
    SISTEM FAIL KAUNTER 3. TEMPOH
    3. MEMBERIKAN MENGESAN FAIL
    KEBERKESNAN
    SISTEM FAIL
    KEMASKINI DAN
    SENANG DIAKSES

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