IMMEDIATE CREW CHANGE

- Equipment ( comp 1 ABC and 1 DEF)

- CAM present , not damaged
- Doors 1L and 1R ( ask permission from Sca to close 1L
and check slide pressure)
- Jumpseats
- Lavatory
- PA check
- Interphone call with cockpit ( ask first and, after
calling, inform colleagues that it’s ok to call)
- Cabin 1 – 10 – life vests visual 100%

Report:

“Pre-flight check and Security Check Completed” or

“Pre-flight check and Security Search Completed” ( if A/C
is arriving from Non Eu country)

NO CREW CHANGE

- Cabin 10-1 – overhead compartments, seats pockets,

tray tables, life vests 100% visual, 25% manual
- Equipment ( comp 1 ABC and 1 DEF)
- CAM present , not damaged
- Doors 1L and 1R ( ask permission from Sca to close 1L
and check slide pressure)
- Jumpseats
- Lavatory
- PA check
- Interphone call with cockpit ( ask first and, after
calling, inform colleagues that it’s ok to call)

Report:
“Pre-flight check and Security Search Completed”

 If time permits, after pre-flight check was completed, arrange the napkins and toillet paper
in 2 DEF compartment, to make space for bags.
 Keep 2 toillet paper rolls and napkins in the fwd galley, for later use during the flight
 According to the number of infants expected, prepare seatbelts/ vests to distribute during
boarding
BOARDING

- Boarding announcement at least 2 times ; if refuelling is taking place, first make the refuelling
announcement and continue with the boarding announcement
- If boarding is by bus, and there is time between busses, you can go in the cabin and arrange bags
or distribute setbelts for infants

“CABIN CREW BOARDING IS COMPLETED”

- Make sure pax are seated and all bags( large bags first) are stowed
- Close all overhead compartments

“CABIN CREW DOORS IN FLIGHT AND CROSSCHECK”

- Go to your door
- Perform STOP – DROP – REVIEW
- Arm and crosccheck ( manual and visual)

Demo :
- 1st row ; make sure you stay on the metal bar and not move too much towars the cabin ( pax in
the 1st row also need to see the demo)

After demo:
- Secure the cabin – rows 1 – 10 - 1 st row clear of any items, every pax ( including infants) has
seatbelts fastened, window blinds opened, armrests down, every bag properly stowed
- situational awareness – if the aircraft started moving for some time, visual check with SCA or
other crew, to see how much time until take off you still have.
- Check and lock lavatory and report “Cabin secured”

AFTER TAKE OFF

- Unlock lavatory – open the door to vissually check that there is no toillet paper on the floor and
the waste bin door is not opened ( due to take-off)
- Wait for the sca to receive the cockpit call, and, if sca does not need any assistance, go in the aft
to prepare trolleys for service
- Before going to the aft – check lavatory ( also before starting the service)

SERVICE

- Performed with CA5 – rows 8 – 23

- Before service – wash hands, put lipstick on
- Soft drinks – ask pax if he needs a platic cup or a straw
- Coffee – ask pax if he needs sugar or milk ( provide these items on a napkin)
- Tea – put tea bag + sugar + creamer in a plastic cup
- Noodles soup – put ingredients in a plastic cup + wizz plastic fork
- Cream soup – steer with spoon, leave the spoon inside, put lid on and give it to pax. Ask him to
steer more !!
- Cappuccino/ hot choco – give a coffee stick and ask if pax needs extra sugar. Ask him to steer!!
- Close lid on sides, to not touch the part where pax put their mouth with your hands!!
- Use plastic gloves to take ice from ice box
- Make sure water is hot, in order not to serve cold hot drinks to pax
- Ask every pax during service – ABCDEF!
- To not take money from pax, advice them that “ my colleague will take the money in a moment”
 End of service

- Clean your tray

- Check lavatory ( when cleaning lavatory LOCK the door)
- Collect garbage with CA5 – rows 1-19 ( or with any crew available – team work is important)
- Fwd galley must not be left unattended – when sca is performing Wizz Boutique stay in the fwd
galley, see if there is any refill needed in the fwd trolley ( teamwork again  )
- During flight, when checking the cabin every 10 minutes, use also a drawer to collect any rubbish
from pax ( customer service – is not nice for pax to spend the flight with waste on their traytables)

CABIN CREW START OF DESCENT

- Waste collection - CA2 and CA4 – whole cabin

CABIN CREW PREPARE FOR LANDING

- Lock lavatory
- Secure cabin section 1-10
- Report verbally to Sca “Cabin Secured”

TURNAROUND
- After all pax are out open ALL overhead compartments and check for any large lost items ( also on
the seats)
- Cleaning +security - rows 19 – 1 DEF ( remember to check also CA5 jumpseat! )
- Check compartments 1ABC and 1DEF , behind the equipment for security reasons
- Lavatory check
- Jumpseats

Report ASAP
– “Security Check Completed” ( arriving from EU country)
- “Security Search Completed” ( arriving from NON EU country)

*Last commerical flight

- lost and found in the cabin – no cleaning, just open traytables and check seat pockets (19-1
DEF)
- count infant seatbelts/ life vests ( 11 pieces each) , safety cards ( 50) – report any discrepancy