IMMEDIATE CREW CHANGE

NO CREW CHANGE
- Equipment ( comp 30 ABC and 39 DEF )
- Doors 4L and 4R ( if handrails are not removed, ask
- Cabin 16 – 30 - overhead compartments, seats pockets,
permission from Sca to close 4L and check slide pres-
tray tables, life vests 100% visual and 25% manual
sure)
- Equipment ( comp 30 ABC and 30 DEF )
- Jumpseats (CA4, CA3, CA5)
- Doors 4L and 4R ( if handrails are not removed, ask
- Lavatories ( D & E)
permission from Sca to close 4L and check slide pres-
- PA check
sure)
- Interphone call with cockpit ( wait for Ca2 to grant per-
- Jumpseats (CA4, CA3, CA5)
mission)
- Lavatories ( D & E)
- Cabin 16 – 30– life vests visual 100%
- PA check
- Wait for Sca to perform All Attn Call
- Interphone call with cockpit ( wait for Ca2 to grant per-
mission)
-Report:
Wait for Sca to perform All Attn Call
-
“Pre-flight check and Security Check Completed” or
Report:
“Pre-flight
“Pre-flight check
check and
and Security
Security Search
Search Completed” ( if A/C is
Completed”
arriving from Non Eu country)

BOARDING
- Check boarding cards – flight number + date
- Be aware of stairs movement ( any unsafe movement – stop boarding, inform Sca)
- If boarding is taking place via bridge, ask Sca if you can make “Boarding announcement”

“CABIN CREW BOARDING IS COMPLETED”

- Seat belt sign On, Handrails are moved by handling Agent – Close the door!
- If Boarding is made via stairs and the ground staff comes to remove the stairs, call Sca and ask
if it’s possible to close the door
- Make sure pax are seated and all bags( large bags first) are stowed
- Close all overhead compartments
“CABIN CREW DOORS IN FLIGHT AND CROSSCHECK”
- Go to your door
- Perform STOP – DROP – REVIEW
- Arm and crosccheck ( manual and visual with CA3)

Demo - row 12,13

After demo:
- Secure the cabin – rows 16 – 30 - every pax ( including infants) has seatbelts fastened,
window blinds opened, armrests down, every bag properly stowed
- situational awareness – if the aircraft started moving for some time, visual check with SCA or
other crew, to see how much time until take off you still have.
- Check and lock lavatories
- get “Galley Secured” from CA3
- visually check the galley
- Put jacket on, show “THUMP UP” to Sca

AFTER TAKE OFF

- Unlock lavatories – open the door to vissually check that there is no toillet paper on the floor
and the waste bin door is not opened ( due to take-off)
- Prepare trolley for service
- Check products in the trolley, to get familiar with what you have to sell
- Before the service – check lavatories

SERVICE

- Performed with CA3 – rows 16 – 30

- Before service – wash hands, put lipstick on
- Soft drinks – ask pax if he needs a platic cup or a straw
- Coffee – ask pax if he needs sugar or milk ( provide these items on a napkin)
- Tea – put tea bag + sugar + creamer in a plastic cup
- Noodles soup – put ingredients in a plastic cup + wizz plastic fork
- Cream soup – steer with spoon, leave the spoon inside, put lid on and give it to pax. Ask him to
steer more !!
- Cappuccino/ hot choco – give a coffee stick and ask if pax needs extra sugar. Ask him to steer!!
- Close lid on sides, to not touch the part where pax put their mouth with your hands!!
- Use plastic gloves to take ice from ice box
- Make sure water is hot, in order not to serve cold hot drinks to pax
- Ask every pax during service – ABCDEF!
- To not take money from pax, advice them that “ my colleague will take the money in a
moment”
- When going to AFT galley to take more products, during a long service, check also lavatories
(only open the door – no smoking, no obstruction of the smoke detector, do not change paper)
End of service

- Clean your tray

- Check lavatories ( when cleaning lavatory LOCK the door)
- waste collection with CA2 – rows 1 - 30
- While CA3 is at the “Boutique” refill “ Dry store” drawer , refill also BAR trolley ( to help CA3,
team work  )
- After “ Boutique” take a drawer to collect waste in the cabin
- During flight, when checking the cabin every 10 minutes, use also a drawer to collect any waste
from pax ( customer service – is not nice for pax to spend the flight with waste on their traytables)

CABIN CREW START OF DESCENT (20 minutes before landing)

- Waste collection - CA2 and CA4 – whole cabin

CABIN CREW PREPARE FOR LANDING (10 minutes before landing)

- Lock lavatories
- Secure cabin section 16 – 30 ( you can start from the aft and double check when you come
back. Also, this gives time to pax to close any devices, arrange any bags)
- get “Galley Secured” from CA3
- Visual check if Galley is secured
- Put jacket on, show “THUMP UP” to Sca

TURNAROUND
- After all pax are out open ALL overhead compartments and check for any large lost items ( also
on the seats)
- Cleaning +security - rows 16 – 30 ABC
- Check compartments 30ABC and 30DEF , behind the equipment, for security reasons
- Lavatories check
- Jumpseats

Report ASAP
- “Security Check Completed” ( arriving from EU country)
- “Security Search Completed” ( arriving from NON EU country)

*Last commerical flight

- lost and found in the cabin – no cleaning, just open traytables and check seat pockets (16-30 ABC)
- count infant seatbelts/ life vests ( 18 pieces each) , spare adult life vests ( 10 ) – report any
discrepancy