Gorillas Rider Handbook

Here you will find what you need to know to be totally ready
in every step of the way and enjoy the process to the
maximum!
Introduction:

“Gorillas exist to create a world with immediate access to

your needs. We are not business people building a delivery
company—we are delivery people building a business.” —
Kağan Sümer, CEO of Gorillas

Welcome to Gorillas! Did you complete your onboarding?

Are you super excited for what is next, but at the same time
a bit overwhelmed from all the information? You are not
alone! This handbook is here to answer all your questions
and guide you to start working as soon and easily as
possible :) Please read and follow all the steps, they are all
mandatory and important to do the job.
Contents

1. QUINYX

a. Gorillas email with login instructions

b. You already logged in? How to put your Notice of interest! (NOI)
c. Punch in and out

2.“Gorillas” Rider App and Delivery Procedure

3. How to get Support

4. Shift - Working Hours

5. Security - Fines - Warnings

6. Rider Equipment

7. Data Protection Course

8. Cargo Bike
(Read this information only if you plan on using this bike)
1. QUINYX

a. Gorillas email with login instructions

After you have successfully submitted all your payroll
data and have signed your contract, you should
receive in 2-3 days a welcome email from Gorillas,
guiding you how to set up your Quinyx account.

Attention: If you have not submitted all the information

we need, you cannot receive this email. Please check
your emails and spam, in the case we need something
else from you, we will contact you asking you to send us
the missing document or info.

In case that you have submitted everything and you

have not received any welcome email from us, then you
must write an email asap to the Onboarding Specialist
of your city and they will guide you!

See here the contacts::

https://gorillasridersupportde.zendesk.com/hc/de/arti
cles/4414934660881
For Berlin you will find the information here:
https://gorillasridersupportde.zendesk.com/hc/de/arti
cles/4414929937553-Training-Sign-your-contract-Berlin
b. You already logged in? How to put your Notice of
interest! (NOI)

A Notice Of Interest is a preference of

schedule, it's the days and time which
you would prefer to work.

REMEMBER YOU NEED TO SET UP YOUR

N.O.I. FOR 8 HOURS A DAY AND 5 DAYS A
WEEK DESPITE YOUR CONTRACT.

We will schedule shifts based on your

‘Notice of Interest’, but we can not
guarantee that it will be exactly as you
selected it. This will be according to
your contract type (weekly hours), and
the operational needs of the warehouse.

Always set up for a minimum 3 weeks

Ù01

- Check your warehouse

- Check your schedule

 c. Punch-in and out

When arriving to work is important to remember to

Punch-in:

Select “Punch-in” to start the money

flowing into your account: Our
payroll cycle will consider all the
hours you registered in the app to
pay you accordingly. So if you do
not “punch-in” you will not get paid
for that shift, and you will also get
a Warning for “NO SHOW”.

This process allows us to determine

what exact time you arrive at the
Warehouse.
You can only “punch-in” and
“punch-out” from inside the
Warehouse.

When having an 8 hours shift, you

will have to “punch-in” and
“punch-out” when taking your
mandatory 30 min Break.

● “Punch-out”:

When leaving work, it is important to Punch-out from inside

the Warehouse. Otherwise your real working time cannot be
calculated correctly. In case you forget please inform your
supervisor.

2.“Gorillas” Rider App and Delivery

Procedure

Please download it from

your app store (Apple or
Android) before your first
shift.

Important! : You can login

in this app ONLY on your
first shift and not before,
please ask your Shift
Supervisor about this.

When you scan an order,

you will see this menu on
your screen. Check it
before you start riding, but
pay special attention to
the Customer note and
follow the instructions.

In case of a problem with the order, always contact the

Supervisor and the customer..

Remember to check your Tips and Stats to see your

performance!
 ● Delivery Procedure:

- Geolocation:
The Rider App is connected to your location. Without
Geolocation, no orders will be assigned to you.

Please press On/Off Duty when returning to the WH every

time! This way, your location is locked at the Warehouse and
you are visible for the Tour Dispatcher Team every time you
come back.
eur D

- Collecting orders:

When you come to the WH you will see our shelves with Pick
up numbers. Collect order(s) based on the location
assigned from the rack. When you go ON DUTY: You will
receive a notification to collect order x, y, and/or z
according to the vehicle you have and weight you can carry.
When all orders are packed on your backpack, press “Start
Ride” on the app and go for your tour!

You will receive support from the Live-Tower and your

Supervisor if there is an issue. Complete order(s) upon
arrival, then move to the next order.

Once you finish your tour, 200 mts away, on your way back
to the WH, you might get assigned your next order(s).
1 2 3

Assignment to rack slot

1st STEP:
You get the notification.

2nd STEP:
Tours assigned in chronological order of delivery with
pick-up rack indicated.
Click “Start your ride” to begin.
No scanning needed.
3rd STEP:
Riders select order to view location and complete order
upon arrival, then move to next order.
3. How to get support
● On site supervisor

In case that something happens during the operation, your

supervisor will be your main point of contact, make sure
you get the contact once you come for your first shift.

● Your Warehouse Manager

This is the first point of contact with whom you can discuss
the following things: problems you are facing with other
colleagues, your holidays, your shifts and your possible
scheduling requests, any salary problems that might occur,
medical certificates for when you are sick. We suggest that
you build a good relationship with your manager, this is the
person that can help you and solve most of your problems,
usually quickly.

● Help center

Please check the help center (you can find it in the Welcome
email too) in there you should find all the information
related to the job and the answer to the questions you
might have during your time with us. If you cannot find what
you are looking for, please use the next option.

● Email

Write us to: rider.support@gorillasapp.com to open a ticket,

with the description of the situation. Via the Rider App you
can also find it in the main screen, close to the Supervisor
Number.
4. Shift - Working Hours

- Information regarding the opening and closing hours :

From Monday to Thursday 07:15 - 23:00

Weekend Friday and Saturday 07:15 - 00:00

Sunday Closed

- Shifts can be assigned to a rider from 2 to 8 hours of

work.

- The maximum number of hours can be 8, with a 30

minutes break by law.

- From 2 to 6 hours shift the break is from 0 to 15 minutes

optional.

- Please request your break to the Supervisor before

starting your shift.

- Important information: For the 8 hours shift, the rider

needs to Punch In and Out 4 times in a day to have a
record in the system regarding the break.
5. Security - Fines - Warnings
● Safety tips:

- Hold handlebars with both hands.

- Don’t ride under the influence of alcohol, drugs or

medication that affect your balance.

- Keep 1 meter distance from cars.

- Use both brakes simultaneously to avoid tires

blocking/slipping.

- Check your bike every time before starting riding

(Brakes; Lights; Bell; Wheels; Seat; Battery).

- Use your safety equipment.

- Remember: If you get fined while riding during your

shift, it is your responsibility to assume the
consequences, including any fee to pay, the company
has no liability.

ALWAYS BE SAFE !!!

● Work Related Accident :

Check the guide out in the following link and immediately

inform your Warehouse Manager or Supervisor:
https://gorillasridersupportde.zendesk.com/hc/de/articles/
5089803336081-Work-Related-Accident-What-Should-I-Do-

Visit a D-doctor and provide detailed information to your

Warehouse Manager for official reporting.
6. Rider Equipment :

After you have signed your contract and are officially hired,
you will receive an email with a link where you can order
your equipment. If your size is sold out, please be patient
and wait for it to be back in stock.
Please check carefully all your emails and also YOUR SPAM.

If you do not receive this email, please ask your Warehouse

Manager, they can resend it to you.

The equipment is for free, once your contract is ending you

must give it back otherwise the amount will be charged for
each item.
7. Data Protection Course:

As a Rider you will manage some important Data from our

customers, it is important that you learn how to manage
this data in order to properly follow the EU Data Protection
policies. In order to do this we provide you with a small data
training through our Rider App. This course is Mandatory
and needs to be completed on the first day of work.

How to do it?

Open your Rider App and go on the side menu to Trainings,

open the course called “Data Protection WH and Riders”
complete the course, it will take you up to 10 minutes
maximum. After finishing the course you are ready to ride!

1 2
8. Cargo Bike

If you are super motivated to work and want to make the

most out of your journey, we recommend that you try out
the cargo bikes, this will help you to complete many more
rides during your day, but remember to give it a try before
you take any orders with it.

The cargo bike can be used up to 2 riders per shift

maximum, as each warehouse has 2 cargo bikes. Please talk
with your Supervisor if you wish to use this bike on your
shift!

Some of our most experienced cargo riders would advice:

● !!ALWAYS WEAR YOUR HELMET!!

● Legally, you do not need to attend cargo bike training.

However, you must do test rides in the grounds of the
Warehouse or in a safe street to get used to the bike
and be ready to use it normally for delivering orders.
● This bike is really heavy especially with orders inside
(up to 60 kg) and this means you need to work on your
balance at all times. Because of its weight, the bike
naturally is slower than other bikes.

● Make sure that the following things are working

properly before riding: both brakes, lights, seat, good
tire pressure, wheels, handlebars, full battery, ring and
of course check if the cargo lid (cover) can open and
close.

● The light turns on when you press for some seconds on

the + (plus) button next to the gray screen on the
handlebars. Please remember to use it ALWAYS when it
rains, is cloudy or when it is night and dark.

● After you check everything, please adjust your seat

according to your height. Your feet need to be able to
properly touch the ground when you sit on the bike.
This is crucial for your balance especially for when you
will need to brake or stop.

● Battery: The cargo bike has 2 batteries. If fully charged,

the batteries will usually last for 4-5 hours. To charge it,
you do not need to remove them. Ask your Supervisor
for the cable that charges the cargo bike. All you need
to do is to connect the cable to the bike. To be fully
charged the batteries need usually 3 hours minimum.
This is why you need to remember to charge ,
especially if you are on the night shift, in order for the
bike to be charged for the next morning. Being able to
use the cargo bike is highly crucial especially during
peak times with a lot of orders, so please make sure to
charge it when the batteries are getting empty!!

● Because of the big weight of the bike, you should be

super careful and go slow when you turn, it can be
 easy for the bike to fall towards the side when you are
turning, so be careful with your balance.

● On the handlebars you will find a small gray screen

that shows two things: 1. On top, how many km/h you
are riding and 2. On the bottom, how many km the bike
has completed in total (like in the cars).

● You turn it on by pressing for some seconds the button

on top of the gray screen. There are 4 different speed
modes and you need to choose the turbo one: it is the
one all the riders use and the fastest one. You can
change the mode by pressing the +/- buttons next to
the gray screen!

● To be prepared, put extra Gorillas paper bags in the

cargo in case some of them get ripped during the ride.
Also put inside some normal paper to be able to
clean/dry your hands or the screen of the bike and
your phone in case of rain!

● When you deliver with this bike you will usually have a
lot of orders (5-20 orders)! According to experienced
cargo Gorillas riders, it is super useful to write in a
piece of paper all the order numbers you will deliver
and how many bags each one is! e.g. order 40= 3 bags/
order 43=2 bags.

● In case of rain, please wear your rain equipment and ride

slowly and safely.

ENJOY THE RIDE!