JOB DESCRIPTION FOR CUSTOMER SERVICE ASSOCIATE_

Designation: Associate Customer Support

Location: Mangalore and Bhubaneshwar

Salary: Not to be disclosed

Experience: NA

Language proficiency required: Malayalam or Kannada

Position Summary: Handle live contacts of customers and provide appropriate solution to their queries
 
***Prior Experience in Ecommerce an added advantage***

Roles and Responsibilities

 Handle phone calls with customer queries and provide resolution to end users
 Escalate priority issues per Client specifications to the immediate lead as applicable
 Provide inputs on process changes and best practices.
 Stay updated with new updates, process changes and updates.
 Maintain Exemplary Attendance and Punctuality

Key Deliverables (KRA Measure)

 Provide exemplary customer satisfaction

 Meet quality standards on all handled contacts
 Complete 9 hours of staffed time on all rostered days
 Handle contacts while maintaining KPI targets as per agreed limits

Applicant’s Specifications & Qualification:

 Excellent customer service skills 

 Excellent verbal communication skills  in Malayalam or Kannada language
 Typing skills of 25 WPM and 85% accuracy
 Passionate towards serving the customer and displays high levels of customer obsession
 Open to work in rotational and night shifts
 Candidate must be college or vocational school graduates or possess comparable work experience