BAHRM6303 – Training and Development

Course Project

Course Project

Course Code : BAHRM6303

Course Name : Training and Development

Student Name : Rachel Sampan Pasilan

Student ID : 062221-0009192

Submission Date : 28th January 2023

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 BAHRM6303 – Training and Development
Course Project

Training Framework for Sales Representative

Needs Assessment Effective Communication

Delivery Mode Web Based

Budget (Per Person) N/A

Delivery Style Online Assignments

Audience All Employees

▪ Define and understand the

Goal and Learning Objectives
communication Process.
▪ Practice Active Listening.
▪ Consistence in the work flow.
▪ Strong business relation.
▪ Clarifying duties, authority and
responsibility.
▪ Increase information and knowledge
exchange.
▪ Tips to improve verbal and non-
verbal communication.
▪ Quick Problem Solving and more
productivity.
▪ Better Response from all
stakeholders.
▪ Better Control.

Time Line 2 hours Training, Monday - 1pm to 3pm,

in last week of the month (Attendance
Compulsory)

Communication Notice on Bulletin Board and By Email

Measurement Method Quiz round at end of the training

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 BAHRM6303 – Training and Development
Course Project

WRITE THREE LEARNING OBJECTIVES YOU THINK WOULD BE NECESSARY WHEN

DEVELOPING ORIENTATION TRAINING FOR A RECEPTIONIST IN AN ADVERTISING
FIRM:

• Understand and effectively communicate the firm's advertising services and

specialties to clients.

• Become proficient in using the firm's scheduling and contact management software.

• Develop strong customer service skills, including the ability to handle difficult clients
and resolve complaints.

WHY IS A CAREER DEVELOPMENT PLAN IMPORTANT TO DEVELOP PERSONALLY,

EVEN IF YOUR COMPANY DOESN’T HAVE A FORMAL PLAN IN PLACE? LIST AT LEAST
THREE REASONS AND DESCRIBE:

• A career development plan can help to understand and achieve professional goals.
By creating a plan, it can identify the steps that need to take to progress in the career,
whether that means acquiring new skills, networking with industry professionals,
or pursuing additional education.

• A career development plan can help to stay motivated and focused in the current
role. When we have a clear idea of where we want to go and how we plan to get
there, it can be easier to find meaning and purpose in our work and stay engaged
with our tasks.

• A career development plan can also help us be more proactive in our career. If we
have a plan in place, we are more likely to take charge of our own career
development and seek out opportunities for growth and advancement, rather than
waiting for them to come to us. This can help us be more competitive in the job
market and increase our chances of success in our field.

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