Office Facilities and Equipment

Manager’s Table/ Area

This is where the manager’s area, the

responsible for overseeing and coordinating all

operations. If there is a VIP client/member, they

are welcome in the provided seat in front of

Managers Table.

Pantry/Kitchen/Break Area

This is where we take our break time and

prepare meals for lunch. And stock room for

groceries that will be given to the members

when there is an event.

Cashier’s Area

This is where the Cash withdrawals and

updating of Passbooks are being processed and

processing of loan of the members that have

been granted.
Loan’s Specialist Area

This is where the loan transactions are being

processed.

Membership and Marketing Assistant Area

This is where the MMA assisting and answering

the queries of the members/clients. Releasing

of the Giveaways, Passbook and I.Ds. And

performing basic office tasks, such as sorting

mail, maintaining and updating filing etc.

Common Area

This is where the member/clients wait for their

turn to be entertained by the employees. Every

workplace needs an area separate from the

main workspace that the clients enter.

Desktop Computer

This is used to perform variety of tasks, such as

making presentations, making word documents,

data entry and tracking records. It helps to save

time from a work of a person.

Photocopy Machine

This is used to make copies of documents and

other visual images into paper quickly and

cheaply and also used as a multifunctional

device which includes photocopying, scanning

and printing.

Cellphone

Using cell phones in business can boost

productivity, mobility, safety and morale of

workforce. Cellphones can help employees to:

improve customer service. Remain in contact

with the office, customers and suppliers.

Printer with Scanner

This makes it easy to print documents from

anywhere in the office. Some office printers

come with scanning and faxing capabilities. This

means that employees can quickly scan and fax

documents, making communication faster and

more efficient.
Internet

If information is the lifeblood of the business,

then computer networks are veins and arteries

that channel that information - via the internet

– throughout the business.

Furniture

Desk and tables for office equipment to rest on-

and chairs for the employees to ret on too.

Other important pieces of office furniture

include bookshelves, filing cabinets, and storage

system.
 ACKNOWLEDGEMENT

With the deepest gratitude and appreciation, we humbly give thanks to the people who

patiently helped us in making our On-The-Job Training possible. We have received a great deal

of support and assistance.

To all our professors, who shared and continuously shared their knowledge with

students like us and keep molding us into a better person. We are extending our warmest

gratitude to our Dean, Sir Renato M. Alamo who, with all that he can, shared with us everything

that he knows to help us. We really appreciated the encouragement, guidance, support, advice

and useful suggestions.

To the school, where we are studying, Saint Ferdinand College, where we are

continuously growing as a Bachelor of Science in Business Administration.

Special thanks to PAFCPIC Satellite Office – Isabela family, to the PSO-I Manager, Ma’am

Rosario M. Abbariao, we thank her for her patient support and for all the opportunities we

were given. For their hospitality and kindness. Thank you so much for trusting us.

In addition, we would like to thank our parents for their wise counsel and sympathetic

ear. They are always there for us. We could have not complete this Narrative Report without

their support, and to our friends who extended their help as well as happy distraction to rest

our mind outside of our Narrative Report.

All praise to our God Almighty, the most merciful and compassionate, who gave us skills

and abilities to complete this report successfully, we are grateful for his unending love and
support for providing all my needs financially and morally for the patience and understanding.

For their piece’s advice and for being there at all times.

AMUDO, JETHRO T.
BALUNOS, ROBENNE JANE P.
 ABSTRACT

Quality Service

In today's modern, competitive, and globalized business world, the key point to sustain

a competitive advantage lies in the quality of service that companies could provide, which in

turn will result in effective customer retention (Shemwell et al., 1998). What is more, a winning

strategy entails the necessity to build positive relationship with target customers and delivering

superior value over competitors (Kotler, 2009). An organization with high levels of service

quality will exceed customer expectations, yet remain to increase long term economic

competitiveness and profitability. Service quality is generally referred to the output of service

delivery system, which is linked to consumer satisfaction, perception, and opinions that are

formed based on various contributing factors and references. Customer satisfaction is basically

how happy the customers are with the services provided and can be determined through

surveys and ratings to understand their needs and make adjustments where relevant

(Machirori et al., 2011). Clients based determinants and perceptions of quality service which

PAFCPIC employees acquired and. Service quality is an important dimension in the competitive

world of today. Today, banks have diversified their activities and are getting into new products

and services that include opportunities in the world of Finance. At the same time due to severe

competition banks nowadays excel their service in and that demands commitment from all.

Banks are understanding the need to focus on service quality as a measure to improve their

positon.
BIBLIOGRAPHY

https://www.frontiersin.org/articles/10.3389/fpsyg.2022.842141/full

https://www.questionpro.com/blog/servicequality/#:~:text=What%20is%20Service%20Quality
%3F,quality%20is%20a%20valuable%20art.
 PAFCPIC SATELLITE OFFICE - ISABELA
ORGANIZATIONAL CHART

ABBARIAO, ROSARIO M.
PSO - MANAGER

GAMMAD, KAREN JOY P.

MEMBERSHIP AND
GANNABAN, NESIE S. MARKETING ASSISTANT
CASHIER

MALAIT, SHELLA MARIE G.

TELLER

UMAYAM, SHERLYNE A.
LOAN SPECIALIST

GARLITOS, JENNY S.
OFFICE DRIVER
VANGUARDIA, ROMULO L.
LOAN SPECIALIST

DUMPIT, ALONA C.
LOAN SPECIALIST