S. P. MANDALI’S PRIN L. N.

WELINGKAR INSTITUTE OF MANAGEMENT

DEVELOPMENT & RESEARCH

ACADEMIC DELIVERABLES CELL (ADC)

TEACHING AND LEARNING PLAN (TLP)

Note: Instructions are given in italics and should be removed before submitting TLP

Title of the Course Operations Management

Course Code OPN 101
No. of Credits 4
No. of Hours 40
No. of Sessions 10
Marks 100
Pre-requisite Course(s), if any
Name of the Program/Division MMS
Specialization, if any
Course Revision No.
Academic Year 2022-23
Trimester/Semester I-core
Syllabus Revision No.
Name of the Faculty Suresh Dadlani
Faculty Email Address sdadlani@controlcase.com
Faculty Mobile No. 9820293399

Description of the Course:

Operations management is the administration of business practices to create the highest

level of efficiency possible within an organization. It involves utilizing resources from
staff, materials, equipment, and technology. Operations managers acquire, develop, and
deliver goods to clients based on client needs and the abilities of the company.

Course Learning Objectives:

To introduce students to operation function and systems, planning process in scheduling and
1
inventory
2 To illustrate concepts from conceptualisation of product/service, execution & management.

3 To expose students to operations principles and techniques.

4 To comprehend operating principles in product and service industry

5 To apply different analytical techniques of Operations Management in different sectors.

1
Course Outcomes (CO):

Course Course Outcome Blooms Blooms

Outcom Level Level
e (in (in word)
Number Roman
Numerals
)
CO1 Understand capacity utilization, overall production 2 Two
planning and control. 
CO2 Understand Service Operations and People 2 Two
Management. 
CO3 Apply quality management principles to continuous 3 Three
improvement in operations management 
CO4 Apply concepts of basic indices for production 3 Three
function 
CO5 Analyse operation processes from a variety of 4 Four
perspectives such as productivity, workflow, and
quality through value analysis. 
CO6 Compare techniques and methodologies for managing 4 Four
an organisation’s productive resources. 

2
Mapping of Course Outcomes (CO) to the PO and PSO goals
(To be mapped as 3 or 2 or 1 where 3 is the highest and 1 is the lowest level of co-relation. A cell can
also be left blank)
PSO mapping needs to be done CO wise for Programs that have PSO/s . Whichever PSO/s map to
the CO mention each one in the PSO column and write the numeric value
Bloom’s
Role of Self Program Level
PO Critical Global
Communi- in the Orga- Specific
/ Leadership Innovation Analytical
cation Skills
Perspec-
nization & in Out-
(Roman
CO Thinking tive numer-
Society comes
als)
CO 2
x x
1
CO 2
x x
2
CO 3
x x
3
CO 3
x x
4
CO 4
x x x
5
CO 4
x x x x
6

Detailed Session Plan:

CO’s Mapped Pedagogy

to the topic (Pre Reading/Case
Study
Sr.No Contents Article/Presentation
Quiz/Assignment
Other: Please
specify)
Introduction, a few definitions & terminologies. CO1 Pre reading my
Areas of wealth creation, importance for business, PPT and
1
industries, work stations and production presentation
accessories.
Concept of value addition. Operations Ratio. CO1, CO5, Pre reading –
Manufacturing Velocity: organizing Production C06 Book , my PPT
2 Function to maximize manufacturing, velocity, and presentation
superiority of flow production JIT philosophy and in the class
Practices
CO1, CO3 Pre reading –
Types of Production Systems: Job, Batch & Flow
Book Eilon,
3 systems, assembly Lines, Process Plants,
PPT and
Intermittent and Continuous Production
presentation
Various Departments: Roles and objectives of CO1, CO2 Pre reading PPT
4 and presentation
supporting services, starting from Design (R& D)

3
 to delivery of finished Goods and services. –
Product Design
CO1, CO3 Pre reading, my
5 Various types of machines for various Processes PPT and
presentation
Operation with respect to ITES banks, Rural CO2, CO3 Pre reading, my
6 Manufacturing, Retail Hospitals and other various PPT and
sectors of Industries presentation
CO4 Pre reading, my
Basic Indices for evaluating Production function,
7 PPT and
W.I.P
presentation
CO3, CO5 Pre reading, my
8 Operations and People Management IR/HPL PPT and
presentation
CO5, CO6 Pre reading, my
Productivity Indicators, Men, Machine, Energy
9 PPT and
Management and others.
presentation
Quality Control Versus Quality Assurance C03, C05 Pre reading, my
Inspection Metrology Calibrations. Setting up of PPT and
10
Quality standard, working with Bureau of Indian presentation
Standards.

Reference Texts/Books/Websites/etc:
The APA format can be used to list out the texts/books/readings/etc
Textbooks:

Author,Editions
Title of the book
Eilon, all editions
1 Production Management

Theory and Problems in Production and Operations SN Chary, 4th reprint, 2005,
2
Management, pp-156-161.
Buffa(No. TS155. B8313 1965.).
3 Modern production management Wiley.
Bedi, K. and Sharma, J.K., 2006.
5 Quality function deployment in business case studies.
Chunawalla, S.A. and Patel,
6 Production and operations management. D.R., 2009. 

Nigel Shek, Stuart chambers,

8 Operation Management
Robert Johnson

Recommended Readings:
1. Toyota Production System by Taiichi Ohno
2. Production Management by Eilon
3. HBR – For relevant topics incl on Competitive strategies by Michael Porter
4. Competitive Advantage by Michael Porter

4
Sr No Title of the article url
1. Operations Management for competitive ad-
vantage by Richard Chase

2. 100 Methods for Total Quality Management by

Gopal Kanji and Mike Asher

3. Competing for the Future by Hamel and

Prahlad

4. Harvard Business Review – For relevant top- June 2018 issue

ics incl on Competitive strategies by Michael
Porter

Assessment Method:
(Continuous Evaluation can include Quiz, Test, Case Study, Project(s), Presentation(s), Caselet(s),
Class Participation, etc)

Minimum TWO assessments are required for Internal Assessment / Evaluation

Evaluation Schedule
Evaluation Methodology % of marks assigned The Course
Outcome that it
will measure*
1. Surprise quizzes 10
2. Case evaluation 10
3. Group presentations
4. Mid Term Evaluation 10
Nature of Mid Term Evaluation be
captured ( quiz, presentation, case
study , etc )
5. Project
6. Any other evaluation method: 10
Ongoing Class Participation and
Engagement
7. End Term Evaluation / Exam

(For evaluation methodology 1- 6 maximum weightage can be 40 %, balance will be for

end term exam.)
*Please specify which Course Outcome will be measured by each evaluation method. An
evaluation method can measure one or more Learning Outcomes

Project/Assignment Details, if any:

5
 CO(s) Mapped to
Project/Assignment
Objective/s of the
Project/Assignment
Assignment/Project
Methodology
Outcome of the
Project/Assignment
CO 4,5,6
To understand the concepts and apply to specific cases for
respective Groups
PPT presentation- by each member of 5 Groups of 12
each , Q&A, marks for those who asked questions and those
who responded from the Group.
To assess the depth on understanding, analysing and presenting
on the subject assigned to the respective teams and their
capabilities to respond to questions

TLP submitted by Approved by

Teaching Faculty Program Head Dean – Specialization
Name Suresh Dadlani
Signature Sdadlani
Date