EMPLOYEES

At the top level, there are a small group of executives including the owner or CEO,
directors of operations, marketing, finance, sales, and HR. In the middle level, there are
managers in operations, production, and sales, as well as specialists in inventory control,
quality control, recruitment, and accounting. At the lower level, there are employees
performing specific tasks, such as cake bakers, decorators, pastry chefs, dishwashers, and
reception staff.

TOP LEVEL

SI. NO DESIGNATION

1. Owner / CEO 1

2. Director of Operations 1

3. Director of Marketing 1

4. Director of finance 1

5. Director of Sales 1

6 HR manager 1

MIDDLE LEVEL

SI. NO Operations/production Employees

1. Operation Manager 1

2. Inventory control specialist 2

3. Quality control inspectors 1

4. Production manager 1

5. Production supervisions 2
SI.NO Human Resources Employees

1. HR journalist 1

2. Recruitment specialist 2

3. Training & Development 1

co-ordinators

SI.NO Sales Employees

1. Sales manager 1

2. Sales representatives 1

3. Customer service 3
representatives
4.
Sales co-ordinators
2

SI.NO Finance Employees

1. Accounting manager 1

2. Accountant 1

3. Financial analyst 1
 SI.NO Marketing Employees

1. Marketing manager 1

2. Marketing specialist 1

3. Social media manager 1

4. Advertising managers 1

LOWER LEVEL

SI.NO DESIGNATION Employees

1. Cake bakers 5

2. Cake decorators 5

3. Pastry chief 3

4. Dishwashers 2

5 Reception staff 1

HIRING CRITERIA

TOP LEVEL

 Extensive experience in the field of cake design and customized cake services
 Strong leadership skills and the ability to manage and inspire a team
 Strategic thinking and the ability to develop and implement business plans
 Excellent communication and interpersonal skills
 Strong financial management skills
 Strong marketing and sales skills
 Passion for the industry and a commitment to excellence.
MIDDLE LEVEL

 Proven experience in the field of cake design and customized cake services
 Strong leadership and management skills
 Attention to detail and quality control skills
 Strong organizational and time management skills
 Effective communication and interpersonal skills
 Knowledge of industry regulations and standards
 Passion for the industry and a desire to continually improve skills and techniques.

LOWER LEVEL

 Basic knowledge and experience in the field of cake design and customized cake
services
 Attention to detail and quality control skills
 Physical dexterity and hand-eye coordination for decorating cakes
 Good time management and organizational skills
 Effective communication and teamwork abilities
 Positive attitude and willingness to work collaboratively with other team members
 Passion for baking and interest in pursuing a career in cake design and decoration.

ROLES AND RESPONSIBILITIES

TOP LEVEL

 Establishing and driving the strategic direction of the company

 Leading and managing the executive team and staff
 Ensuring financial stability and growth of the business
 Developing and maintaining relationships with key clients, stakeholders and
partners
 Overseeing day-to-day operations and ensuring quality of products and services
 Developing and implementing marketing and sales strategies to attract new
business
 Representing the company at industry events and conferences.
MIDDLE LEVEL

 Supervising and managing production staff

 Overseeing production schedules and ensuring on-time delivery of products
 Managing inventory and supplies
 Ensuring quality control and compliance with health and safety regulations
 Collaborating with top-level executives on company strategy and objectives
 Training and developing staff to improve skills and performance
 Communicating with clients and managing client relationships.

LOWER LEVEL

 Preparing and baking cakes and other baked goods

 Decorating cakes and ensuring they are finished to a high standard
 Cleaning and maintaining work areas and equipment
 Following recipes and adjusting as necessary to meet client preferences
 Collaborating with production staff to meet deadlines and exceed client
expectations
 Providing excellent customer service to clients and responding to inquiries
 Participating in training and development programs to improve skills and
techniques.

JOB ANALYSIS

TOP LEVEL

Job Specification

 Education and experience requirements, such as a bachelor's degree and 10+ years
of experience in cake design and customized cake services.
 Strong leadership, strategic thinking, financial management, and marketing skills.
 Excellent communication, interpersonal, and negotiation skills.
 Ability to manage a team and build relationships with key stakeholders.
 Passion for the industry and commitment to excellence.
Job Description

 Develop and implement strategic plans for the company.

 Oversee the management of financial resources and ensure profitability.
 Build and maintain relationships with key clients and stakeholders.
 Lead and manage the executive team and staff.
 Represent the company at industry events and conferences.
 Ensure quality of products and services.
 Develop and implement marketing and sales strategies to attract new business.

Job Evaluation

 Responsible for overall business success and profitability.

 Requires extensive knowledge and experience in the field of cake design and
customized cake services.
 High level of decision-making and strategic thinking.
 Requires strong leadership, communication, and management skills.
 High level of responsibility and accountability for the success of the business.
 Typically paid a high salary or compensation package.
 Often held accountable to a board of directors or other stakeholders.

MIDDLE LEVEL

Job Specification

 Education and experience requirements, such as a bachelor's degree and 5+ years

of experience in cake design and customized cake services.
 Strong leadership, time management, and organizational skills.
 Attention to detail, quality control, and health and safety compliance knowledge.
 Effective communication, interpersonal, and teamwork skills.
 Passion for the industry and a desire to continually improve skills and techniques.

Job Description

 Supervise and manage production staff.

  Oversee production schedules and ensure on-time delivery of products.
 Manage inventory and supplies.
 Ensure quality control and compliance with health and safety regulations.
 Collaborate with top-level executives on company strategy and objectives.
 Train and develop staff to improve skills and performance.
 Communicate with clients and manage client relationships.

Job Evaluation

 Responsible for ensuring the efficient and effective production of products and
services.
 Requires knowledge and experience in cake design and customized cake services.
 High level of responsibility for quality control and compliance.
 Often manages a team and is responsible for the team's performance.
 Paid a moderate to high salary or compensation package.
 Often reports to top-level executives or directors.
 Typically held accountable for the success of their area of responsibility.

LOWER LEVEL

Job Specification

 Basic knowledge and experience in the field of cake design and customized cake
services.
 Attention to detail, physical dexterity, and hand-eye coordination for decorating
cakes.
 Good time management and organizational skills.
 Effective communication and teamwork abilities.
 Positive attitude and willingness to work collaboratively with other team members.
 Passion for baking and interest in pursuing a career in cake design and decoration.

Job Description

 Prepare and bake cakes and other baked goods.

 Decorate cakes and ensure they are finished to a high standard.
  Clean and maintain work areas and equipment.
 Follow recipes and adjust as necessary to meet client preferences.
 Collaborate with production staff to meet deadlines and exceed client expectations.
 Provide excellent customer service to clients and respond to inquiries.
 Participate in training and development programs to improve skills and techniques.

Job Evaluation

 Responsible for specific tasks within the production process.

 Often paid an hourly wage or salary.
 Performs tasks that contribute to the overall success of the production process.

HR PLANNING

Human resources planning for a royal customized cake design service would
involve identifying the necessary roles and responsibilities for the business, forecasting
future staffing needs, and developing strategies to recruit, train, and retain employees. Here
are some key steps in the HR planning process:

Determine job roles

Identify the job roles that will be required for the royal customized cake design
service, including cake designers, pastry chefs, bakers, sales associates, administrative
staff, and other support staff.

Conduct a job analysis

Conduct a job analysis to identify the knowledge, skills, and abilities required for
each job role.

Forecast staffing needs

Forecast the number of employees that will be required in each job role based on
the projected growth of the business.
Develop recruitment strategies

Develop recruitment strategies to attract qualified candidates for each job role,
including job postings, social media outreach, and networking events.

Implement training programs

Develop training programs to ensure that employees have the necessary knowledge
and skills to perform their jobs effectively. This could include on-the-job training,
mentorship programs, and professional development opportunities.

Develop retention strategies

Develop retention strategies to reduce turnover and retain valuable employees. This
could include competitive compensation packages, employee recognition programs, and
opportunities for career advancement.

Evaluate performance

Implement a performance evaluation process to measure employee performance

and provide feedback to help employees improve.

By following these steps, the royal customized cake design service can ensure that it has
the right people in the right roles to meet its business objectives.

TRAINING ASPECTS

When it comes to training aspects for a royal customized cake design service, it's
important to consider several key areas to ensure employees have the necessary skills and
knowledge to provide high-quality and unique cakes to customers. Here are some training
aspects to consider:

Understanding the customized cake design process

This involves training employees on the process of designing and creating

customized cakes from start to finish, including consultations with customers, sketching
and planning designs, and executing the final product.
Customer service

It's important to train employees on how to communicate and interact with

customers effectively, particularly during consultations where they will be discussing
design options, pricing, and delivery.

Cake decorating techniques

Cake decorators should be trained in a range of decorating techniques, such as

piping, fondant work, and sugar crafting. This may include hands-on training, online
tutorials, and workshops.

Food safety and hygiene

All employees should receive training in food safety and hygiene to ensure that
cakes are prepared and handled in a safe and sanitary manner.

Equipment and tool operation

Employees should be trained on the proper operation and maintenance of all

equipment and tools used in the cake design process, including mixers, ovens, and
decorating tools.

Time management

To ensure that cakes are completed and delivered on time, employees should be
trained in time management and organizational skills.

Product knowledge

Employees should be knowledgeable about the different types of cakes, flavors,

fillings, and decorations that are available, and be able to make recommendations based on
customer preferences.

Sales and marketing

Employees should be trained on sales and marketing techniques to promote the

business and upsell products to customers.
Overall, effective training in these areas will help to ensure that employees are equipped
with the skills and knowledge necessary to provide exceptional customized cake design
services and maintain customer satisfaction.

PERFORMANCE APPRAISAL

Performance appraisal in a royal customized cake design service can be crucial for
improving employee performance and overall business success. Here are some aspects to
consider:

Establish clear performance expectations

Define the key performance indicators (KPIs) for each role, and communicate these
expectations to employees. This will help them understand what is expected of them and
how they will be evaluated.

Use objective and subjective measures

Use a combination of objective measures, such as sales figures or customer

satisfaction ratings, and subjective measures, such as feedback from managers or
colleagues, to evaluate employee performance.

Conduct regular performance reviews

Schedule regular performance reviews with employees to discuss their progress,

provide feedback, and set goals for the future.

Provide training and development opportunities

Identify areas where employees need to improve and provide training and
development opportunities to help them develop new skills and improve their performance.

Recognize and reward high performers

Recognize and reward employees who consistently meet or exceed performance

expectations to motivate and retain them.

Address performance issues

 If an employee is not meeting performance expectations, work with them to identify
the root cause of the issue and develop a plan to address it.

Use performance data to inform HR decisions

Use the data gathered through performance appraisals to inform decisions about
promotions, transfers, and other HR-related matters.

Overall, performance appraisal can help improve employee performance and contribute to
the success of a royal customized cake design service.

REWARDS

In a royal customize cake design service, rewards can play an important role in
motivating employees and promoting a positive workplace culture. Here are some potential
rewards that could be offered:

Employee recognition programs

These can include awards, certificates, or other forms of recognition for outstanding
performance or achievements.

Performance-based bonuses

Employees who meet or exceed performance goals could be eligible for bonuses or
other financial incentives.

Flexible work arrangements

Offering flexible work arrangements, such as telecommuting or flexible schedules,

can be a valuable reward for employees who demonstrate strong performance and
commitment.

Training and development opportunities

Providing opportunities for employees to learn new skills and advance their careers
can be a valuable reward that promotes employee engagement and job satisfaction.
Time off

Offering extra vacation days or other forms of time off can be a valuable reward
for employees who consistently demonstrate strong performance and commitment.

Team-building activities

Providing opportunities for team-building activities, such as company outings or

team-building exercises, can be a valuable reward that promotes a positive workplace
culture and reinforces a sense of teamwork and camaraderie among employees.

Employee perks

Providing employee perks, such as free or discounted products or services, can be

a valuable reward that promotes employee satisfaction and loyalty.

WORKER PARTICIPATIVE MANAGEMENT

Worker participative management in royal customize cake design service involves

empowering employees and involving them in decision-making processes. This approach
can lead to increased job satisfaction, motivation, and engagement among employees, as
well as improved productivity and quality of output. Here are some potential ways to
incorporate worker participative management in a customize cake design service:

Brainstorming sessions

Hold regular brainstorming sessions with the cake designers and other staff
members to generate new ideas and gather feedback. Encourage all team members to
contribute their ideas and opinions.

Employee committees:

Establish committees that involve employees in decision-making processes, such

as setting goals, improving processes, or planning events. This helps to give employees a
voice and promotes a sense of ownership in the organization.

Open-door policy
 Encourage an open-door policy where employees can share their ideas, concerns,
and feedback with management at any time. This creates an environment where employees
feel heard and valued.

Continuous learning

Offer opportunities for employees to learn new skills and techniques through
training and development programs. Encourage employees to share what they have learned
with others on the team.

Recognition and rewards

Recognize and reward employees for their contributions and achievements. This
can be done through bonuses, promotions, public recognition, or other forms of incentives.

By incorporating worker participative management in a royal customize cake

design service, organizations can tap into the collective knowledge and creativity of their
employees and promote a culture of collaboration and innovation.

GRIEVANCE HANDLING SYSTEM

A grievance handling system is an important aspect of any organization, including

a royal customize cake design service. Here are some key points to consider:

Develop a clear grievance policy

The first step is to develop a clear and concise grievance policy that outlines the
steps employees can take to report grievances, who they should report to, and how their
grievances will be handled.

Train managers and employees

Train managers and employees on the grievance policy and how to report and
handle grievances appropriately. This training should emphasize the importance of
maintaining confidentiality and impartiality throughout the process.
Create an open-door culture

Encourage an open-door culture where employees feel comfortable reporting their

grievances without fear of retaliation. This can be achieved through regular communication
and feedback sessions with employees, where they can voice their concerns.

Investigate grievances thoroughly

When a grievance is reported, it should be investigated thoroughly to determine the

root cause and the appropriate course of action. All parties involved should be given the
opportunity to present their side of the story.

Take appropriate action

Based on the investigation, take appropriate action to address the grievance. This
may include providing training, coaching, or counselling to the employee, or taking
disciplinary action against the offending party.

Follow up with the employee

Once the grievance has been resolved, follow up with the employee to ensure that
they are satisfied with the outcome and that there are no lingering issues.

Keep records

Keep detailed records of all grievances that are reported, including the nature of the
grievance, the investigation process, and the outcome. This can help identify patterns and
trends over time and can inform future improvements to the grievance handling system.

JOB SATISFACTION

Job satisfaction refers to the level of contentment and fulfilment an employee

experiences in their job. In the context of a royal customized cake design service, here are
some factors that can contribute to job satisfaction:
Creativity

Customized cake design service involves a lot of creativity in terms of design and
presentation. Employees who enjoy being creative and have the opportunity to express
their creativity tend to have higher job satisfaction.

Flexibility

Employees who are able to work flexible hours or have the ability to take time off,
when necessary, tend to be more satisfied with their job.

Training and Development

Providing employees with training and development opportunities to enhance their

skills and knowledge can lead to increased job satisfaction.

Recognition and Reward

Employees who feel recognized and appreciated for their work tend to have higher
levels of job satisfaction.

Positive work environment

A positive work environment, where employees feel supported, respected, and

valued, can contribute to job satisfaction.

Opportunities for growth

Employees who see opportunities for growth within the company tend to have
higher job satisfaction.

Fair compensation

Employees who feel they are being fairly compensated for their work tend to have
higher job satisfaction.

Overall, job satisfaction can be enhanced by providing employees with

opportunities for creativity, flexibility, training and development, recognition and reward,
a positive work environment, opportunities for growth, and fair compensation.