Actual Test

Transcript & Answer Key

 Transcript
PART 1
1. (A) He’s riding his bicycle.
(B) He’s reading a newspaper.
(C) He’s checking a map.
(D) He’s adjusting his helmet.
2. (A) A woman is trying on a dress.
(B) A woman is inspecting an item.
(C) A woman is making some clothes.
(D) A woman is loading a cart with laundry.
3. (A) They’re folding up a picnic blanket.
(B) They’re dining in a restaurant.
(C) They’re having a picnic.
(D) They’re gathering leaves in the park.
4. (A) A book is open on the table.
(B) Lamps have been placed on the floor.
(C) Chairs are stacked near the wall.
(D) The shelves are full of books.
5. (A) A woman is using a shopping cart.
(B) A woman is paying for her groceries.
(C) A woman is eating some fruit.
(D) A woman is standing in a line.
6. (A) An umbrella on the beach has fallen over.
(B) The chairs are beside a swimming pool.
(C) There are boats on the water.
(D) Trees have been planted in pots.
PART 2
7. Can you please show me your bus ticket?
(A) The bus is going to the city center.
(B) The show was cancelled.
(C) Sure, here it is.
8. When did he leave for work?
(A) About an hour ago.
(B) He doesn’t walk to work.
(C) He left it on the desk.
9. Did that customer return your call?
(A) No, not yet.
(B) I don’t know what it’s called.
(C) Yes, you can get a full refund.
10. How much money would you like to deposit?
(A) A hundred dollars.
(B) That’s a reasonable price.
(C) For a few years.
2 Actual Test 1
11. How often does the gardener visit?
(A) She wants to plant some flowers.
(B) Once a week.
(C) Three months ago.
12. Would someone please take notes during the
presentation?
(A) She already took her present home.
(B) I would be happy to.
(C) I didn’t notice.
13. Do you know how to use this software?
(A) Sorry, I’ve never used it.
(B) Quite frequently.
(C) The warehouse is closed.
14. The roads were really busy this morning.
(A) It needs a lighter load.
(B) I was late to work because of it.
(C) The truck has been loaded.
15. Has the conference schedule been published yet?
(A) For a few months.
(B) Two hundred pages.
(C) I just received an e-mail about it.
16. The director will be overseas next week.
(A) Where did he go?
(B) Those directions aren’t right.
(C) Then I need to speak with him today.
17. Is a room available for next Friday?
(A) Sorry, we’re fully booked.
(B) It’s near the city park.
(C) Late checkout is not available.
18. Could you hold for one moment, please?
(A) By leaving a message.
(B) No problem.
(C) I’m holding a pen.
19. Are there enough chairs in the training room?
(A) We didn’t share lunch today.
(B) The train already departed.
(C) Yes, they have already been set up.
20. Which health clinic do you usually go to?
(A) I have an annual membership.
(B) To see Dr. Emma.
(C) The one in the building next door.
21. The first talk was interesting, wasn’t it?
(A) I hope to see that.
(B) I don’t have much time to talk.
(C) I enjoyed it.
22. The office is too cold, isn’t it?
(A) No, I didn’t call you.
(B) Let’s turn the heater on.
(C) That’s a good idea.
23. Isn’t the doctor here today?
(A) No, thanks, I already have one.
(B) He’s just over there.
(C) He studied for years.
24. Who made the dinner reservation?
(A) I think Mr. Jones did.
(B) That new Italian restaurant.
(C) Yes, he’s very quiet.
25. Why is this folder on the floor?
(A) We planned to buy some new carpet.
(B) It must have fallen off the counter.
(C) It’s in the folder in my desk.
26. There’s a box addressed to you in the mail room.
(A) Thanks, I’ll pick it up.
(B) OK, it’s not that heavy.
(C) Yes, I mailed it yesterday.
27. Wasn’t Joshua going to rent a car at the airport?
(A) He changed his mind.
(B) Yes, insurance is included in the price.
(C) He’s finished the book I lent him.
28. Which products are on sale today?
(A) The production line was shut down.
(B) As soon as the store opens.
(C) Everything in the catalog.
29. Who can I ask about this tour package?
(A) It’s for two weeks.
(B) Sarah is the tour leader.
(C) It’s not wrapped very well.
30. Why was the project deadline extended?
(A) The client decided to wait.
(B) Then I can work on it over the weekend.
(C) The projector isn’t working.
31. When do you stop serving lunch?
(A) Let me clear these plates.
(B) For a quick lunch.
(C) Usually at 2 o’clock.
PART 3
Questions 32–34 refer to the following conversation.
W: I’m interested in advertising in your newspaper. What
is the process for placing an advertisement?
M: I should be able to help you with that. What product
or service are you advertising?
W: Actually, it’s for a job. I manage a small neighborhood
café, and we’d like to hire a part-time employee.
M: 
I see. The newspaper doesn’t run job advertisements
during the week, but we do have a job section in
every Saturday edition. If that suits you, I can direct
you to the online form that you will need to fill out.
Questions 35–37 refer to the following conversation.
M: Hello, I’m calling from Singapore Airlines. I want you
to know that your luggage has been located and
returned. We have it here at the Lost Property office
near Terminal 2.
W: Oh, that’s a relief! What happened to it?
M: It seems your luggage was put on the wrong flight.
I’m sorry for the inconvenience, but we can deliver
the bag to you this afternoon, if that’s all right with
you.
W: Actually, could you deliver it tomorrow morning? I’m
working late tonight, and I’d like to be there when it’s
dropped off.
Questions 38–40 refer to the following conversation.
W: Hi, George. I just spoke with an executive from
Inspire Tech. They’ve decided their design team
should be involved in our meeting next week, too,
so they want to invite four more people.
M: We only booked a small conference room at the
hotel, didn’t we? Why don’t I call and reserve a
bigger room? I think they have quite a few different
options.
W: Yes, do that. The total number of attendees is
eighteen now. Brown Catering will be delivering our
lunch, so I’d better let them know that more people
are going to be attending.
Questions 41–43 refer to the following conversation.
M: Hey, Molly, have you heard the latest about the new
homepage?
W: No, I haven’t. So, is the IT team finished with the new
design?
M: Yes, and it looks much better. The problem is that it’s
not working very well. The team is trying to find the
problems so they can fix them by the launch date.
W: Oh, no, they must be stressed out.
M: They are, and they’re all working overtime.
W: Well, I was going to ask IT for help upgrading my
computer today, but I suppose that can wait.
Questions 44–46 refer to the following conversation.
W: Hello, my name is Cassandra. Can I book a table
for six people for dinnertime on Thursday? Seven
o’clock would be perfect.
M: I’m sorry, but we don’t have any free tables at that
time. We do have tables at 6:30 and 8:30, though.
W: I see. I can’t be there until 7. Please make a reservation
under my name at 8:30.
M:  Great. I’d just like to warn you that the kitchen closes
at 9:15. We’ll certainly try and give you your food as
quickly as possible, but you may feel a bit rushed.
Transcript & Answer Key 3
 Questions 47–49 refer to the following conversation.
M: As you know, we recently held our first emergency
fire drill of the year. I think we’ve made some
improvements since the last one, but the results
weren’t as good as I had hoped. According to our
policy, everybody should have left the building within
four minutes.
W: You’re right. It took too long to get everyone into the
meeting area. It seems that not all of our employees
understand the process.
M: I’m going to schedule another drill for next month
because we need more practice. I’d like you to look
over our procedures for emergencies before then
and see what we can improve.
Questions 50–52 refer to the following conversation.
W: Hello, here’s my ticket. How long will the trip take
today?
M: Thank you, ma’am. The traffic isn’t too bad at this
time of the morning, so the trip will be about four
hours. There’s a short break at a rest stop at around
2 o’clock. You’re in seat A2, which is at the front.
W: Thank you. Where will you drop us off? I have a
friend who’s going to meet me.
M: Our destination is the underground bus terminal next
to Tate Park. A lot of intercity buses go there, so your
friend should know it.
Questions 53–55 refer to the following conversation.
M:  Hello, my name is Minsu Park. I moved into a new
house recently, and the oven in the kitchen was
made by your company. I’d like to get a copy of the
instruction booklet, if possible.
W: Are you having trouble using it? If so, I can connect
you to our technical support department.
M: No, the oven works fine. I just don’t understand the
more advanced functions.
W: Well, in that case, we recently put the instruction
booklets for all our products up on the company’s
website.
Questions 56–58 refer to the following conversation.
M: Hello, this is Sunshine Fitness Center. How can I
help you?
W: Hi, I have a question. My membership doesn’t
expire until the end of the year, but I will be away on
vacation for all of February and March. I won’t be
attending any classes or using the equipment that
whole time. Is there anything I can do about this
without canceling my membership?
M: Yes, I can suspend your membership temporarily
if you like. You won’t have to pay for those two
months, and you can reactivate your membership
when you return to the gym. Would you like to
arrange it now?
W: Yes, that would be great. I’m not sure of my exact
travel dates, so let me go and get my diary first.
Hold on one second, please.
4 Actual Test 1
Questions 59–61 refer to the following conversation.
M: Hello, I bought a pair of Pegasus shoes on the
weekend, but unfortunately, they don’t fit properly.
Can I please exchange them for a different size?
W: I’m sorry. We’re out of stock on that particular
product. I sold the last pair yesterday. If you like,
I can call our other location in Harmond.
M: No, it’s fine. Can I perhaps get a refund instead?
W: Yes, of course. Just be sure to bring the receipt with
the shoes when you visit the store.
Questions 62–64 refer to the following conversation
and graphic.
M: How are things going with the awards committee?
Are you ready for the ceremony next week?
W1: Almost. We haven’t decided on the Exceptional
Teamwork Award yet. It’s hard this year because
there are so many great people on the shortlist.
M: I don’t think we’ve given that award to anyone in
Human Resources for a few years. It would be nice
to give them some recognition.
W2: True. There’s more than one name from that
department on the list. I’ll tell the committee we
should pick one.
M: OK, go with whoever has worked here the longest.
Questions 65–67 refer to the following conversation
and graphic.
M: My sister’s flying in for a visit next week with her
whole family, and I feel bad I can’t meet them at the
airport. I’ll be working. What do you think I should do?
W: Hmm. Which airport?
M: Oakland. She’ll have her husband and four kids with
her, and they’ve never been here before.
W: Well, it isn’t cheap, but you could get them a town
car service. It could take them straight to their
hotel—really convenient.
M: Good idea. I bet they’d love that!
W: I’ll send you a link to the website that I use.
Questions 68–70 refer to the following conversation
and graphic.
W1: Anya and Charles, can you update me on the
construction of the new supermarket?
M:  Sure. It turns out we’re actually a little ahead of
schedule. But Anya knows more about it than me.
W2: Yes, the door and window installation is done, and
most of the painting. I’m told they’re going to start
putting in the lighting this week, about a week early.
W1: Good. Should we tell the owners they can move up
their grand opening date?
M: No, I’d advise against that. It’s better to leave the
extra time free for cleanup.
PART 4
Questions 71–73 refer to the following telephone
message.
Good morning, John. This is Helen from Dr. Brown’s
clinic. I’m calling about your appointment on Thursday.
Unfortunately, Dr. Brown has not been feeling well,
so he won’t be coming in to work for the rest of the
week. We think he should be fine by Monday, though.
From the booking record, I see that you just wanted to
have a routine medical check. So, thankfully, it’s not an
emergency. When you get the chance, could you please
call me back so I can reschedule your appointment?
The phone number is 341-2241. I’m sorry for the
inconvenience.
Questions 74–76 refer to the following broadcast.
Thank you for listening to KBR Radio. This is Jeremy
Fernandez with the evening forecast. We’re going to
have a very windy morning, and there’s a chance of
snow in the early afternoon. If you’re driving, there may
be ice on the roads, so please be careful. The good
news is that the weather will be bright and sunny for
the weekend. The maximum temperature for Sunday
will be about 10 degrees Celsius, which is a good sign
that spring is coming early this year. Stay tuned to KBR
Radio for business news with Jim Courtney.
Questions 77–79 refer to the following
announcement.
I’d like to introduce our newest employee, Nicolas
Wallace, to the company. He will be working in the
accounting division as our new chief accountant. As
you know, the position has been vacant since Anne
Sutherland retired. Before joining us here, Nicolas
spent fifteen years working for Hamilton Construction
Company as a financial accountant. He has plenty of
experience, and I’m sure we can all learn a lot from him.
This afternoon we’re going to have a small celebration
at the Accor Hotel to give Nicolas the chance to meet
everyone properly.
Questions 80–82 refer to the following talk.
Today we’re going to visit the Royal Botanic Gardens.
It will take seventy-five minutes to show you around
the entire space. The Royal Botanic Gardens were
designed by several famous architects. The best known
among them, Richard Carter, was responsible for the
three largest greenhouses. First, we’ll visit the tropical
greenhouse, which is home to over two hundred different
kinds of plants. Then we’ll follow the main path around
the gardens, beginning in the rainforest area. If you’re
curious about any of the plants, animals, or birds that
we see on the tour, please don’t hesitate to ask me. Our
course will take us to the visitor center, where you’ll have
the chance to buy snacks and beverages.
Questions 83–85 refer to the following
announcement.
First of all, thank you for coming. The job interview
process will begin with a short written test. We have set
up a laptop and desk for each of you in the conference
room. After that, you will be asked to wait in the front
office until it’s time for your interview. Each interview is
expected to take about ten minutes. After that, you’re
welcome to go home. We want to fill this position as
soon as possible, so we plan to call the best candidate
on Friday.
Questions 86–88 refer to the following recorded
message.
Thank you for calling Tiger Express. We are pleased
to provide a brand-new express bus service departing
from the airport every fifteen minutes. Did you know you
can now visit our website to see timetable information?
To change the details of a ticket or get a refund, please
press 1. To make a booking for the overnight bus service
from Sydney to Melbourne, please press 2. Otherwise,
please hold for a customer service representative.
Questions 89–91 refer to the following excerpt from a
meeting.
I’d like to begin the meeting by addressing the results
of the survey. As you know, we wanted opinions from
customers on our new range of snack foods. Well, it
seems that customers enjoy the flavor and the serving
sizes are big enough. However, we sell these snacks
in convenience stores, and customers feel the prices
are too high for this kind of product. I suggest reducing
prices by a small amount. A cheaper product will
hopefully lead to more sales.
Questions 92–94 refer to the following broadcast.
You’re listening to the weekly World Music program
on TPG Radio. Today we have a special guest joining
us: Veronica Woo. It’s always a pleasure having such a
famous singer in the studio. Veronica is here to promote
her national concert tour. We’re going to talk about the
tour, play some music, and discuss Veronica’s latest
album. We will also give out free concert tickets and
copies of the CD to some lucky callers, so keep listening
for details!
Questions 95–97 refer to the following telephone
message and graphic.
Hi, Hugo, this is Emily. I’m calling you from the San
Diego airport. My flight has been delayed for two hours.
The staff at the boarding gate said the bad weather
is affecting a lot of flights. I’m supposed to meet our
clients at 3 o’clock, but now I think I’ll be late. Do you
mind calling their office and changing the meeting time
to 4 o’clock? I was planning to go home first, but instead
I’ll take a taxi directly to their office. I’ll call you again
when my flight is boarding. And please cancel anything
else I had scheduled for this afternoon. Thanks.
Transcript & Answer Key 5
 Questions 98–100 refer to the following excerpt from
a meeting and graphic.
One more thing before we end the meeting. We need
one more person to help prepare for the company field
day in September. Carol will be the chief organizer again
this year, but she needs one more person to help. If
you’re interested, let her know. Your duties will include
choosing and arranging the activities for the event.
Remember to include fun activities to raise money for
charities this year as well. Last year we gave over $4,000
to the local children’s hospital. I’m sure we can do even
better this year!

6 Actual Test 1
 Answer Key
PART 1 38. (D)
39. (B)
40. (D)
1. (C) He is looking at a map, not a newspaper. 41. (B)
2. (B) 42. (C)
3. (C) 43. (A)
4. (D) 44. (A)
5. (A) 45. (A) The woman says, “Can I book a table for six
6. (C) people for dinnertime on Thursday?” So, we can
guess the man works in a restaurant.
46. (C)
PART 2 47. (D)
48. (A) She says, “It took too long to get everyone into
the meeting area.”
7. (C) Option (B) might confuse you by repeating the 49. (B)
word show. 50. (B)
8. (A) 51. (C)
9. (A) 52. (A) She says, Where will you drop us off? I have a
10.  (A) Option (C) can answer a question starting with friend who’s going to meet me.
How long. 53. (C) He says, “I’d like to get a copy of the instruction
11. (B) booklet, if possible.”
12. (B) 54. (C) He says, “I’d just don’t understand the more
13. (A) advanced functions.”
14. (B) 55. (D)
15. (C) 56. (A)
16. (C) 57. (B)
17. (A) 58. (A) 
18. (B) 59. (C)
19. (C) Option (B) m ight confuse you by using the word 60. (A)
train, which sounds similar to training. 61. (A)
20. (C) 62. (D)
21. (C) 63. (A)
22. (B) 64. (C)
23. (B) 65. (A)
24. (A) 66. (B)
25. (B) 67. (C)
26. (A) 68. (C)
27. (A) 69. (B)
28. (C) Option (B) can answer a question starting with 70. (C)
When.
29. (B) Option (C) m  ight confuse you with the word
wrapped, which is related to another PART 4
kind of package.
30. (A)
31. (C) 71. (C)
72. (A)
73. (D)
PART 3 74. (A) The speaker says, We’re going to have a very
windy morning, and there’s a chance of snow in
the early afternoon.
32. (B) She says, “I’m interested in advertising in your 75. (C) The speaker says, “if you’re driving, there might
newspaper.” be ice on the roads.” So we can guess roads
33. (C) might be slippery.
34. (A) 76. (D)
35. (D) 77. (B)
36. (A) 78. (A) 
37. (B) 79. (B)

Transcript & Answer Key 7

 80. (C) 126. (A) The present perfect is usually followed by
81. (D) expressions indicating periods of time starting
82. (B) The speaker says, “Our course will take us to with the preposition for.
the visitor center, where you’ll have the chance 127. (A) The noun retirement is the preceding name
to buy snacks and beverages.” followed by the possessive apostrophe.
83. (B) 128. (B)
84. (A) 129. (A)
85. (D) The speaker says, “We plan to call the best 130. (D) The relative adverb where is needed. It refers to
candidate on Friday.” The Waterfront Café, which is a place.
86. (C)
87. (B)
88. (A) The speaker says, “Otherwise, please hold for a PART 6
customer service representative.”
89. (C)
90. (A) 131. (C)
91. (D) 132. (D)
92. (D) 133. (A)
93. (B) 134. (B)
94. (B) 135. (C)
95. (D) 136. (C)
96. (C) 137. (A) The conjunction while can’t be the correct
97. (D) answer as it should be followed by a subject
98. (B) and a verb.
99. (B) 138. (D)
100. (C) 139. (B)
140. (A) The relative pronoun which is needed because
the antecedent is not a person and the
PART 5 pronoun is not followed by a noun, indicating a
possessive.
141. (B)
101. (C) The subject of the subordinate clause is the 142. (C)
plural noun some windows and the agent of the 143. (D) The correct choice is the present perfect tense
verb break is not mentioned. So this sentence have taught because the academy is still
should be in the passive voice. teaching people after ten years.
102. (A) 144. (B)
103. (B) 145. (B)
104. (A) 146. (A) After the verb start, we can use either a gerund
105. (C) The preposition despite is used here to express or a to-infinitive.
concession.
106. (D)
107. (D) PART 7
108. (A)
109. (D)
110. (A) 147. (D) According to the boarding pass, the ticket type
111. (C) is Gold Club Member.
112. (B) 148. (A) The boarding pass says, “please be at the gate
113. (C) 30 minutes before the scheduled departure
114. (B) time.” The departure time is at 07:00.
115. (A) 149. (B)
116. (D) 150. (A) In the e-mail, Mr. McDonald says, “I’ll make
117. (D) arrangements to have it (= my password) reset
118. (A) next time I visit the library.”
119. (D) 151. (B)
120. (D) The adjective extensive is needed to describe 152. (C) The article says, “Digi Forum plans to focus on
the noun training. beginning operations in foreign markets.”
121. (B) 153. (B)
122. (B) The word both is needed to complete the 154. (D)
correlative conjunction both ~ and ~. 155. (D)
123. (D) 156. (B)
124. (B) 157. (A) The letter says, “Therefore, you are entitled to a
125. (A) refund... Please visit the reception desk at the
gym to discuss your preferred payment option.”

8 Actual Test 1
158. (B)
159. (D)
160. (A) Eliza says, “I don’t hand them (= my business
cards) out to people often.”
161. (D)
162. (C)
163. (B)
164. (A)
165. (B)
166. (D)
167. (A)
168. (A) The clue lies in line 2, which says that there is a
problem with the batteries in the new range of
laptops.
169. (C)
170. (D)
171. (B)
172. (D) The customer bought a hand saw, a power drill
and two cans of paint.
173. (C)
174. (A)
175. (B)
176. (C)
177. (B) According to the e-mail, the room type is a
single room.
178. (A)
179. (C) The e-mail says, “It is important that you tell
us if your arrival time will be after 8:00 p.m. as
reception closes at that time.”
180. (B)
181. (A)
182. (D) The article says, “They will visit Monash to
perform five shows at the Zembla Convention
Center.” and “We have performed at the Zembla
Center before.”
183. (A) The article says, “Tickets can be bought online
through Ticket Guru.”
184. (B)
185. (A) The ticket indicates, Refunds will only be offered
in the event of a cancellation
186. (D)
187. (B)
188. (D)
189. (B)
190. (B)
191. (C)
192. (A)
193. (D)
194. (B)
195. (C)
196. (C)
197. (D)
198. (B)
199. (C)
200. (A)

Transcript & Answer Key 9