GENERIC TOOLS IN SOCIAL

WORK PRACTICE COMMUNICATION

 Is a two-way process (which starts
 The Interview; with the source initiating the
 Communication; communications and the receiver
 Records; responding) and method (a way
 Community Resources; and helping people learn, through varied
 Program/ Program Activities forms) by which a source
purposively shares messages with a
THE INTERVIEW receiver directly or via a channel and
 An interview is a face to face both learn from each other.
meeting between two or more
 Elements of the Communication
persons, directed towards a
purpose, such as to obtain Process
information, to give instructions, and 1. Source
to help. 2. Message
 Interviewing is both an art and a 3. Channel
4. Receiver
technique which requires knowledge
and skill.
RECORDS
 The following are among the skills
 A written account of what transpired
and required for an effective
about specific event or topic
interview:
1. Skill in relating with the interviewee;
 Why write records?
2. Skill in observing the interviewee;
3. Skill in listening; 1. It is a process
4. Skill in asking questions; 2. Useful in evaluation
5. Skill in answering personal 3. Can improve social worker
questions; and knowledge and skill
6. Interpreting the client’s response 4. Provide an account of what have
taken place
 Conducting the Interview 5. Provides important information
6. Supervisory tools
1. Prepare for the interview;
7. Basis for learning in professional
2. Always start by making the client
schools of social work and for this
feel comfortable;
reason, serve an important
3. Use your intuition or “sixth sense”;
education purpose.
4. Exercise care in the use of interview
8. Source of statistical information
instruments like intake and survey
about agency information and
forms;
provide data for various research
5. Be conscious of time;
projects
6. Do not rush into direct action or help
without fully understanding the
 Types of Records
client’s situation; and
7. The interviewer should have proper 1. Intake forms
deportment 2. Summary records
3. Survey Report
4. Case Study
5. Summary Process Recordings
6. Periodic Evaluative Summaries
7. Transfer Summaries
8. Final Evaluative Statement

COMMUNITY RESOURCES
 Resources referred to here are
those that are inherent in the human
being
◦ Example: physical strength,
intellectual endowment,
human skills and capabilities

PROGRAM/ PROGRAM
ACTIVITIES
 Everything that happens in the life of
the group” or as “activities which
require a certain amount of definite
planning on the part of the group, or
the worker, or both”.