e-Support Filename: TP13 095.

pdf
Date: 03-26-13

PRODUCTS AFFECTED / SERIAL NUMBERS AFFECTED:

See Table Below

SUBJECT:
Measure Against 0113/ 0213 Jams

PRODUCTS AFFECTED / SERIAL NUMBERS AFFECTED:

Serial Numbers Affected: Serial Numbers Affected:

Products Affected:
Countermeasure #1 Countermeasure #2
imageRUNNER ADVANCE 8205 KZT00001~ KZT00720 KZT00001 ~ KZT00811
imageRUNNER ADVANCE 8295 KZZ00001 ~ KZZ00911 KZZ00001 ~ KZZ01088
imageRUNNER ADVANCE 8285 LMZ00001 ~ LMZ00701 LMZ00001 ~ LMZ00812
imageRUNNER ADVANCE 6275 NMC00001 ~ NMC01213 NMC00001 ~ NMC-1408
imageRUNNER ADVANCE 6265 NML00001 ~ NML01067 NML00001 ~ NML01331
imageRUNNER ADVANCE 6255 NMU00001 ~ MNU01773 NMU00001 ~ MNU02393
imageRUNNER ADVANCE 8000 Series All All
imageRUNNER ADVANCE 6000 Series All All

GENERAL:
This Technical Publication describes the permanent countermeasure against 0113/0213 jam codes.

DETAILS:
Symptom:
0113/ 0213 jam codes may occur during normal machine operation.
0113 Jam: Outer delivery sensor delay jam
0213 Jam: Outer delivery sensor stationary jam

Cause:
The current Bushings [4] used in the Delivery Reverse Drive Unit [2] at the Delivery Reverse Drive
Assembly [1] are made of powdered metal. They are also used in the Reverse Paper Delivery Assembly [3].
The Sliding Level of the current Bushings [4] may deteriorate during normal operation. As a result, the
Motor of the Delivery Reverse Drive Assembly [1] is put under an excessive load. This may cause 0113/
0213 jams to occur.

THIS TECHNICAL PUBLICATION IS THE PROPERTY OF CANON U.S.A. INC. AND CONTAINS CONFIDENTIAL INFORMATION OWNED BY OR LICENSED TO,
CANON U.S.A., AUTHORIZED CANON U.S.A., DEALERS MAY USE THIS TECHNICAL PUBLICATION FOR REFERENCE PURPOSES ONLY. ANY OTHER USE
BY AN AUTHORIZED CANON USA DEALER, OR USE BY ANY THIRD PARTY, IS PROHIBITED.
For additional technical information, please visit the Canon Systems and Technical Support Division website at: Page 1 of 6
www.support.cusa.canon.com. You can also call the Technical Support Center at 1-800-528-2830 or contact your Regional Support Office.
 e-Support Filename: TP13 095.pdf
Date: 03-26-13

Figure 1
[1] Delivery Reverse Drive Assembly
[3] Reverse Paper Delivery Assembly
Figure 2
Figure 3
Delivery Reverse Drive Assembly Reverse Paper Delivery Assembly
[2] Delivery Reverse Drive Unit [4] New Type Bushings
[4] Old Type Bushings

Factory:
Countermeasure #1:
The current/old type Bushings [4] used in the Reverse Paper Delivery Assembly [3] made of powdered
metal were changed to the new type Ball Bearings.
Countermeasure #2:
The current Bushings [4] made of powdered metal used in the Delivery Reverse Drive Unit [2] at the
Delivery Reverse Drive Assembly [1] have also been changed to Ball Bearings.

SERVICING PROCEDURE:
Service work:
If the above symptoms occur, do the following service work:
Countermeasure #1: Replace the Delivery Reverse Drive Unit [2] the new type.
Countermeasure #2: Replace the current/old type Bearing [4] made of powdered metal with new type Ball
Bearings.

Countermeasure #1- Procedure to Replace the Delivery Reverse Drive Unit [2]:
Preparation item: New type Delivery Reverse Drive Unit (1 pc)
1. Separate any Finishing accessory from the Main Body.
2. Remove the Left Rear Cover [5]. (1 claw [a] and 1 protrusion [b]) (Figure 9)
3. Remove the Rear Lower Cover.
4. Remove the Left Lower Cover.
5. Remove the outer Paper Delivery Assembly [6]. (3 screws and 1 connector/ Figure 10)
6. Removing the Controller Box Assembly [7] (Figure 11).

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Controller Box Assembly Removal Procedure

How to Remove the Controller Box Assembly
1. Remove the wireharness (circled in Red) from the Main Controller 2 PCB (Figure 4).
2. Remove the Communication and USB Interface Cables (Figure 5).
3. Remove all wireharness from the DC Controller PCB and Soft-ID PCB (Figure 5/6).
4. Remove screw from the Wire Harness Saddle and remove all wireharness (Figure 7/8).
5. After all wireharnesses are free from all wireharness clamps, lift and remove the Controller Box
Assembly.

Figure 4 Figure 5 Figure 6

Figure 7
Figure 8

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Figure 9 Figure 10 Figure 11

6. Remove the Main Driver PCB Assembly [8] (2 screws/ Figure 12).
7. Remove the Upper Duct [9] and the Lower Duct [10] (5 screws / Figure 13)
8. Remove the Connector Support Plate [11] (3 screws/ Figure 14).

Figure 12
Figure 13 Figure 14

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9. Remove the 3 screws [12] (Figure 15) at the Harness Guide [A] that are located on Upper and Lower
Side of the Delivery Reverse Drive Motor (Figure 17).
10. While shifting the Harness Guide [A] to the left, remove the Delivery Reverse Drive Assembly. (3
screws) (Figure 16/17)
Note: There is no need to disconnect the Connector [13] (Figure 16) from the Delivery Reverse Drive
Motor.
11. Remove the old type Delivery Reverse Drive Unit [2] (Figure 18) from the Delivery Reverse Drive
Assembly [1] and replace it with the new type one (3 screws).
12. Reassemble the parts to the Main Body in the reverse order.

[A]

Figure 15
Figure 17
Figure 16 [A] Harness Guide
[1] Delivery Reverse Drive Assembly

Figure 18

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Countermeasure #2.
Procedure to replace the Bushings [4] at the Reverse Paper Delivery Assembly [3]:
Preparation item: New type Ball Bearings (XG9-0709-000) (2 pcs)
1. Pull out the Fixing / Feeder Duplexing Assembly from the Main Body.
2. Remove the 2 screws [1].
3. Remove the 3 gears [2].
4. Remove the current Bushings [4] (2 pcs) found at the Front and Rear side and replace them with new
type Ball Bearings .
5. Reassemble the parts to the Main Body in the reverse order of the disassembly to complete service work.

Figure 19 Figure 20

SERVICE PARTS:

Description Part Number Figure Number

Old Delivery Reverse Drive Unit FM4-5138-000
1 280
New Delivery Reverse Drive Unit FM4-5138-010
Old ABS Bushing FS1-1189-000
2
New Ball Bearing XG9-0709-000
351
Old Reverse Paper Delivery Assembly FM4-5316-000
3
New Reverse Paper Delivery Assembly FM4-5316-010

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