e-Support Filename: TP12 282.

pdf
Date: 10-1-12

PRODUCTS AFFECTED / SERIAL NUMBERS AFFECTED:

See Table Below

SUBJECT:
Light Density Image Fault Due to a Defective Developing High Voltage Contact

PRODUCTS AFFECTED / SERIAL NUMBERS AFFECTED:

Products Affected: Serial Numbers Affected:

imageRUNNER ADVANCE 8105 V2 HMU11531 and earlier
imageRUNNER ADVANCE 8105G V2 HMV10045 and earlier
imageRUNNER ADVANCE 8095 V2 HNA12489 and earlier
imageRUNNER ADVANCE 8095G V2 HNB10073 and earlier
imageRUNNER ADVANCE 8085 V2 HNG10923 and earlier
imageRUNNER ADVANCE 8085G V2 HNH10091 and earlier
imageRUNNER ADVANCE 6075 V2 HTK16543 and earlier
imageRUNNER ADVANCE 6075G V2 FZQ10429 and earlier
imageRUNNER ADVANCE 6065 V2 HTP15099 and earlier
imageRUNNER ADVANCE 6065G V2 FZZ10349 and earlier
imageRUNNER ADVANCE 6055 V2 HTT26076 and earlier
imageRUNNER ADVANCE 6055G V2 GAJ10712 and earlier

GENERAL:
This Technical Publication describes the permanent countermeasure against Light Density image fault due
to a defective Developing High Voltage Contact.

DETAILS:
Symptom:
The density of an entire image is very light.

Cause:
The contact between the Developing Assembly [1] and the Developing High Voltage Contact Unit [2]
(Figure 2) on the main body may become oxidized. If this should occur, the density of the entire image will
be very light.
THIS TECHNICAL PUBLICATION IS THE PROPERTY OF CANON U.S.A. INC. AND CONTAINS CONFIDENTIAL INFORMATION OWNED BY OR LICENSED TO,
CANON U.S.A., AUTHORIZED CANON U.S.A., DEALERS MAY USE THIS TECHNICAL PUBLICATION FOR REFERENCE PURPOSES ONLY. ANY OTHER USE
BY AN AUTHORIZED CANON USA DEALER, OR USE BY ANY THIRD PARTY, IS PROHIBITED.
For additional technical information, please visit the Canon Systems and Technical Support Division website at: Page 1 of 5
www.support.cusa.canon.com. You can also call the Technical Support Center at 1-800-528-2830 or contact your Regional Support Office.
 e-Support Filename: TP12 282.pdf
Date: 10-1-12

Figure 1
Figure 2
[1] Developer Assembly
[2] Developing high voltage contact unit

Factory:
The following countermeasures have been implemented to prevent contact failure between the Developing
Assembly [1] and the Developing High Voltage Contact Unit [2]:
1. The shape and material of the Rear Sleeve Bias Plate [3], the Roller Bias Plate [4] and the Contact Plate
[5] has been changed.
2. The shape of the Developing High Voltage Contact Unit [2] (Figure 6) has also been changed.

Figure 3 Figure 4
imageRUNNER ADVANCE 6000 Series imageRUNNER ADVANCE 8000 Series
[3] Rear Sleeve Bias Plate [4] Roller Bias Plate [5] Contact Plate

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Figure 5
[A] Old type [B] New type

Figure 6
[2] Developing High Voltage Contact Unit
[D] Old type [E] New type

NOTE:
The imageRUNNER ADVANCE 8000 series has only one (1) contact point (Figure 4)
whereas the imageRUNNER ADVANCE 6000 Series has two (2) (Figure 3) points.

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Date: 10-1-12

SERVICING PROCEDURE:
Service work:
Follow the procedure below when the abovementioned symptom occurs:
1. Remove the Developing Assembly [1] from the Main Body as described in the Service Manual: (Chapter
4 > Parts Replacement and Cleaning > Image Formation System > Removing the Developing Assembly).
2. Replace the Contact parts on the Developing Assembly [1] with the new type parts.
3. Open the Controller Box as described in the Service Manual: (Chapter 1> Product Overview > Features >
Service Features >Improved Upgrading Operability).
4. Disconnect the two (2) Connectors [6] from the back of the Main Body.
5. Unscrew the one (1) screw [7] to remove the Developing High Voltage Contact Unit [2].
NOTE:
Do not let the contact parts come into contact with the Boss of the Developing
Assembly during assembly.

Figure 7 Figure 8
[6] Connector [7] Screw [2] Developing High Voltage Contact Unit

6. Replace the Developing High Voltage Contact Unit [2] with the new type [E] (Figure 6) and attach it with
the one (1) screw [7].
7. Reconnect the two (2) Connectors [6] from step four (4).
8. Close the Controller Box and install the Developing Assembly [1] to the Main Body.
9. End.

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 e-Support Filename: TP12 282.pdf
Date: 10-1-12

SERVICE PARTS:

Figure
Description Part Number
Number
imageRUNNER ADVANCE 6000 Series
Old Rear Sleeve Bias Plate FC8-9472-000
1
New Rear Sleeve Bias Plate FC8-9472-010
640
Old Roller Bias Plate FC8-9503-000
2
New Roller Bias Plate FC8-9503-010
Old Developing High Voltage Contact Unit FM4-0951-000
3 105
New Developing High Voltage Contact Unit FM4-0951-010
Old Developing Assembly FM3-7384-000
4
New Developing Assembly FM3-7384-010
imageRUNNER ADVANCE 8000 Series
Old N/A N/A
5 640
New Contact Plate FC8-9588-000
Old Developing High Voltage Contact Unit FM4-0977-000
6 105
New Developing High Voltage Contact Unit FM4-0977-010
Old Developing Assembly FM4-0959-000
7 640
New Developing Assembly FM4-5429-000

NOTE:
Items 1 through 4 are for the imageRUNNER ADVANCE 6000 Series.
Items 5 through 7 are for the imageRUNNER ADVANCE 8000 Series

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