THE BEHAVIOUR OF EMPLOYEES SHOULD GIVE YOU CONFIDENCE.

THE BEHAVIOUR OF NO OF PERCENTAGE

EMPLOYEES SHOULD GIVE RESPOINDENTS
YOU CONFIDENCE.

FULLY AGREE 37
AGREE 43
NEUTRAL 12
DISAGREE 5
FULLY DISAGREE 3
TOTAL 100 100
IN-FLIGHT, SERVICE SHOULD BE EFFICIENT AND PROFESSIONAL.

THE BEHAVIOUR OF NO OF PERCENTAGE

EMPLOYEES SHOULD GIVE RESPOINDENTS
YOU CONFIDENCE.

FULLY AGREE 35 35
AGREE 45 45
NEUTRAL 11 11
DISAGREE 6 6
FULLY DISAGREE 3 3
TOTAL 100 100
IN FLIGHT, STAFF SHOULD SHOW VERY EMPATHETIC BEHAVIOUR.

IN FLIGHT, STAFF SHOULD NO OF PERCENTAGE

SHOW VERY EMPATHETIC
RESPOINDENTS
BEHAVIOUR.

FULLY AGREE 39 39
AGREE 42 42
NEUTRAL 10 10
DISAGREE 7 7
FULLY DISAGREE 2 2
TOTAL 100 100
THE AIRLINES STAFF SHOULD GIVE YOU INDIVIDUAL ATTENTION.

THE AIRLINES STAFF SHOULD NO OF PERCENTAGE

GIVE YOU INDIVIDUAL RESPOINDENTS
ATTENTION.
FULLY AGREE 43 43
AGREE 45 45
NEUTRAL 5 5
DISAGREE 5 5
FULLY DISAGREE 2 2
TOTAL 100 100
THE AIRLINES STAFF SHOULD GIVE YOU PROMPT SERVICE.

THE AIRLINES STAFF SHOULD NO OF PERCENTAGE

GIVE YOU PROMPT SERVICE.
RESPOINDENTS
FULLY AGREE 35 35
AGREE 45 45
NEUTRAL 11 11
DISAGREE 6 6
FULLY DISAGREE 3 3
TOTAL 100 100
THE AIRLINE SHOULD HAVE SUPERIOR TECHNOLOGY IN ITS FLIGHT
SERVICES.

SUPERIOR TECHNOLOGY IN ITS NO OF PERCENTAGE

FLIGHT SERVICES.
RESPOINDENTS
FULLY AGREE 42 42
AGREE 41 41
NEUTRAL 13 13
DISAGREE 3 3
FULLY DISAGREE 1 1
TOTAL 100 100

THE AIRLINES SHOULD MAKE YOU FEEL SAFE.

THE AIRLINES SHOULD MAKE NO OF PERCENTAGE

YOU FEEL SAFE. RESPOINDENTS

Fully Agree 46 46
Agree 41 41
Neutral 9 9
Disagree 3 3
Fully Disagree 1 1
Total 100 100
THE AIRLINES SHOULD PROVIDE TIMELY INFORMATION DURING IN-FLIGHT AND
OUT-FLIGHT.

SHOULD PROVIDE TIMELY NO OF PERCENTAGE

INFORMATION DURING IN-FLIGHT
AND OUT-FLIGHT.. RESPOINDENTS

FULLY AGREE 35 35
AGREE 41 41
NEUTRAL 13 13
DISAGREE 7 7
FULLY DISAGREE 4 4
TOTAL 100 100
THE AIRLINES SHOULD PROVIDE QUALITY AND ENOUGH VARIETY IN IN-FLIGHT
MEAL.

SHOULD PROVIDE QUALITY AND NO OF PERCENTAGE

ENOUGH VARIETY IN IN-FLIGHT MEAL.
RESPOINDENTS
FULLY AGREE 34 34
AGREE 42 42
NEUTRAL 13 13
DISAGREE 7 7
FULLY DISAGREE 4 4
TOTAL 100 100