Airbus Customer Services

Maintenance & Engineering

For further information,

please contact:
sbplus.services@airbus.com

SB+
Or flash me:

An innovative approach
to Service Bulletins

Download
the pdf:

AIRBUS S.A.S. 31707 Blagnac Cedex, France

© AIRBUS S.A.S. 2014 - All rights reserved, Airbus, its
logo and the product names are registered trademarks.
Concept design by Airbus Customer Services GDICS.
Photos by Airbus: P. Masclet, F. Lancelot.
October, 2014. Printed in France by Airbus Print Centre.
Confidential and proprietary document. This document
and all information contained herein is the sole
property of AIRBUS S.A.S. No intellectual property
rights are granted by the delivery of this document or
the disclosure of its content. This document shall not
be reproduced or disclosed to a third party without the
express written consent of AIRBUS S.A.S.
This document and its content shall not be used
for any purpose other than that for which it is supplied.
The statements made herein do not constitute an offer.
They are based on the mentioned assumptions
and are expressed in good faith. Where the supporting
grounds for these statements are not shown, AIRBUS
S.A.S. will be pleased to explain the basis thereof.
This brochure is printed on Triple Star Satin.
This paper is produced in factories that are accredited
EMAS and certified ISO 9001-14001, PEFC and FSC
CoC. It is produced using pulp that has been whitened
without either chlorine or acid. The paper is entirely
recyclable and is produced from trees grown in
sustainable forest resources.
The printer, Airbus Print Centre (France 31707),
is engaged in a waste management and recycling
programme for all resulting by-products.

2014003_SB+brochure_couv.indd 1-2 07/10/2014 08:50

 SB+ 011

SB+ Job Card COMMERCIAL POLICY

_ptimized handling of Service Bulletins
O
AVAILABLE
maintenance tasks
1 Available for all Airbus civil aircraft programs ON REQUEST
1 Production on request for one SB revision/
one SB configuration
1 Validity for all aircraft within the same
Subtask
SB configuration summary
tables and SB
1 Delivery within a maximum delay of appendices
10 calendar days (on request)

1 Editable through basic office automation tools

(e.g. Microsoft Word ©)
Documentation
form fields

Referenced
maintenance
tasks

Graph

Company
logo

Illustrations in the
instruction flow

A set of improvements: products, supporting

• Airbus SB data BENEFITS
Single point MECH/INSP
• Vendor SB Cost control: reduced administrative burden,
and services of access to • Associated documents manage traceability, reuse of customized work
columns

(SB booklet, MOD, MP…) packages

_ • Airbus SB • SB filtering to dedicated Planning reliability: pre-defined delivery
Single point • Vendor SB Advanced Manufacturer Serial Number (MSN) schedule. Compliance with standard
of access to functionalities • E-mail notifications airworthiness requirements
• Associated documents
(SB booklet, MOD, MP…) • Online reporting
Handling facilitation: possibility of editing,
• SB filtering to dedicated integrated illustrations and arrangement
Advanced Manufacturer Serial Number (MSN) of required staff skills Engineering
functionalities Delegation of company access for MRO Planning Preparation Logistics Embodiment
• E-mail notifications decisions
• Online reporting SO SB+ SB+ Job Card

Delegation of company access for MRO

2014003_SB+brochure_couv.indd 3-11 07/10/2014 08:50

 SB+ 003

Ease up maintenance preparation

and operations

Minimize aircraft ground time

and maintenance costs

An innovative approach
to Service Bulletins
_
SB+ covers engineering and operations needs
with products, supporting data and services

SB+ Maintenance
Engineering operations
_ Structure: customized/Subtasks Photos
Product Gantt chart
Formats: HTML/SGML/PDF DMU extracts
Man hours DB
Supporting data Notification Covered VSB SB Booklet
ACM

MSN filtering
SO SB+ (Search On SB+)*
Services SB reporting VSB online SB+ Job Card*
AirN@v Engineering
Advanced search

*Commercial policy available on request

SB+ access
_
AirbusWorld SB+ Front Desk
1 SB/VSB 1 Information on
1 Notification SB+ Product/
1 Download Supporting
1 Filter SB to Data & Services
MSN 1 Ordering SB+
1 Report Job Cards,
1 Consult SO SB+ (Search
1 Search On SB+)

2014003_SB+brochure_v3.indd 3 06/10/2014 21:39

004 SB+

SB continuous
improvement to ease
embodiment
_Accomplishment instructions fit to customer’s
1
shift work

SB+
- Split into subtasks of 4 hours maximum
- Arrangement by skills
- All necessary information to perform the job
1 Ease SB understanding with the addition

product
of DMU extracts and photos
1 Optimize aircraft ground time
(Gantt chart)
1 Hyperlinks Photos
and DMU

2014003_SB+brochure_v3.indd 4 06/10/2014 21:39

 SB+ 005

Subtask duration

Gantt
chart

Hyperlink

SB under different formats to cover

all customers’ needs
_ Printing capabilities

e-paper
PDF
PDF by conf SGML
SGML by conf
Human reading Editing/processing
capabilities capabilities
Post
processing
HTML
Dynamic
filtering (MSN...)

Navigation capabilities

2014003_SB+brochure_v3.indd 5 06/10/2014 21:39

006 SB+

SB+
supporting data

Notifications
_
Be automatically notified about the
dispatch of Service Bulletins, Vendor
Service Bulletins, SBIT and SB
Booklet:
1N
 otification subscription flexibility:
- Content (select aircraft
- programme(s), ATA chapter(s)
- Frequency and addresses
1N
 otification provides direct access
to document thanks to hyperlinks

E-mail
notification

2014003_SB+brochure_v3.indd 6 06/10/2014 21:39

 SB+ 007

Man-hour database
_ MORE THAN
1 Provides man-hours related to AMM tasks
referenced in SBs
1 Supports quicker and effective decision
35,000
making on SB embodiment: TASKS LISTED
- Lists proposed per aircraft programme
- Lists’ functions: search, filter, export
in tabular format

ACM report
_
ACM (Aircraft Configuration Matrix):
1 Aircraft configuration status as reported
to Airbus
1 Export to tabular file function

SB Booklet
_
Eases embodiment
of Service Bulletins involving
complex maintenance
operations:
1 Supporting document,
with clarifying photos
(produced by Airbus
SB specialists)
1 Based on a real case
of SB embodiment
on an aircraft

2014003_SB+brochure_v3.indd 7 06/10/2014 21:39

008 SB+

SB+
services
Advanced search
_Access to all the documents: Service Bulletins,
1
Vendor SB, SB Booklet, SBIT, MOD…
1 Powerful multi-criteria search engine:
- General and specific criteria for each document type
- Read, print, download and export functions
Specific
Main search screen SB criteria

SB Full configuration (HTML format)

MSN filtering
_
Reduce SB to applicable
aircraft configuration:
1B
 ased on the aircraft
configuration as reported
to Airbus
Select
 iltered SB in less
1F aircraft
than 1 minute
1D
 irect access
to the SB filtered SB
filtered

2014003_SB+brochure_v3.indd 8 06/10/2014 21:39

 SB+ 009

SB reporting
_
Report online your SB embodiment decision
per SB or MSN

BENEFITS
1 Accuracy of technical data:
- Operational documentation
- Maintenance documentation
1 Accuracy of SB configuration:

Vendor Service Bulletins - Latest known aircraft configuration

taken into account in future SB

online
_
1 Single point of access to VSB within AirbusWorld
Airbus publish
1 VSBs are visible to potentially concerned customers VSBs with suppliers
agreement

Access
to the VSB

2014003_SB+brochure_v3.indd 9 06/10/2014 21:39

010 SB+

SB+
SO SB+
(Search On SB+)
_

services
SB+ data extract for a fleet and its related
applicable SBs
1 Scope: SB+ standard and upgrade, customer
fleet per aircraft programme
1 Based on full database of approved SB+
1 About 100 fields extracted

COMMERCIAL POLICY

AVAILABLE
SB main information
ON REQUEST Compliance ETOPS/LROPS affected
Jacking type Electrical impact, MOD
Fuel savings Referenced documents
Weight & Balance Etc...

Direct filtering
and cross-sheets advanced filtering
Material sets
Tasks
Kit and kits price/availability
Tools price/availability Major FIN impacted
Consumables Additional work
Re-identified parts Task man hours
Items list: ref, designation, quantity, old ref, Elapsed time
Etc... Etc...

Subtasks

Man hours Work zone

Minimum number of persons Access
Skills External reference
Etc...

Deliverable:
1 Tabular file compliant with standard office
automation tools (e.g. MS-Excel ©) BENEFITS
1 Delivered 4/12 times a year or on-request  ecision making: quick and efficient fleet view
D
without seeking/browsing the SBs

Value added all along the process: supports

Maintenance & Engineering phases - engineering
decisions, planning, preparation, logistics

Handling facilitation: ready to use, standard

top-down and bottom-up filtering

Engineering Planning Preparation Logistics Embodiment

decisions
SO SB+ SB+ Job Card

2014003_SB+brochure_v3.indd 10 06/10/2014 21:39

 SB+ 011

SB+ Job Card COMMERCIAL POLICY

_ptimized handling of Service Bulletins
O
AVAILABLE
maintenance tasks
1 Available for all Airbus civil aircraft programs ON REQUEST
1 Production on request for one SB revision/
one SB configuration
1 Validity for all aircraft within the same
Subtask
SB configuration summary
tables and SB
1 Delivery within a maximum delay of appendices
10 calendar days (on request)

1 Editable through basic office automation tools

(e.g. Microsoft Word ©)
Documentation
form fields

Referenced
maintenance
tasks

Graph

Company
logo

Illustrations in the
instruction flow

A set of improvements: products, supporting

• Airbus SB data BENEFITS
Single point MECH/INSP
• Vendor SB Cost control: reduced administrative burden,
and services of access to • Associated documents manage traceability, reuse of customized work
columns

(SB booklet, MOD, MP…) packages

_ • Airbus SB • SB filtering to dedicated Planning reliability: pre-defined delivery
Single point • Vendor SB Advanced Manufacturer Serial Number (MSN) schedule. Compliance with standard
of access to functionalities • E-mail notifications airworthiness requirements
• Associated documents
(SB booklet, MOD, MP…) • Online reporting
Handling facilitation: possibility of editing,
• SB filtering to dedicated integrated illustrations and arrangement
Advanced Manufacturer Serial Number (MSN) of required staff skills Engineering
functionalities Delegation of company access for MRO Planning Preparation Logistics Embodiment
• E-mail notifications decisions
• Online reporting SO SB+ SB+ Job Card

Delegation of company access for MRO

2014003_SB+brochure_couv.indd 3-11 07/10/2014 08:50

 Airbus Customer Services
Maintenance & Engineering

For further information,

please contact:
sbplus.services@airbus.com

SB+
Or flash me:

An innovative approach
to Service Bulletins

Download
the pdf:

AIRBUS S.A.S. 31707 Blagnac Cedex, France

© AIRBUS S.A.S. 2014 - All rights reserved, Airbus, its
logo and the product names are registered trademarks.
Concept design by Airbus Customer Services GDICS.
Photos by Airbus: P. Masclet, F. Lancelot.
October, 2014. Printed in France by Airbus Print Centre.
Confidential and proprietary document. This document
and all information contained herein is the sole
property of AIRBUS S.A.S. No intellectual property
rights are granted by the delivery of this document or
the disclosure of its content. This document shall not
be reproduced or disclosed to a third party without the
express written consent of AIRBUS S.A.S.
This document and its content shall not be used
for any purpose other than that for which it is supplied.
The statements made herein do not constitute an offer.
They are based on the mentioned assumptions
and are expressed in good faith. Where the supporting
grounds for these statements are not shown, AIRBUS
S.A.S. will be pleased to explain the basis thereof.
This brochure is printed on Triple Star Satin.
This paper is produced in factories that are accredited
EMAS and certified ISO 9001-14001, PEFC and FSC
CoC. It is produced using pulp that has been whitened
without either chlorine or acid. The paper is entirely
recyclable and is produced from trees grown in
sustainable forest resources.
The printer, Airbus Print Centre (France 31707),
is engaged in a waste management and recycling
programme for all resulting by-products.

2014003_SB+brochure_couv.indd 1-2 07/10/2014 08:50