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Region 11 - Cagayan Valley
SCIIOOIS DIVISION OF TUGUEGARAO CI'IY

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To : Assistant schools Division superintendent
Chiefs, SGOD and CID
Education Program Supervisors
Public Schools District Supervisors
Elementary and Secondary School Heads (Public and Private Schools)
LIS/ BEIS School Coordinators and School System Administrations
All Others Concerned

From:
Schools Division Superinten
cJ\
Date: September 23, 2022

Subject: ESTABLI8HHENT OF TIE SDO TtJotJEGARAO CITY LEARNER

INFOEtMATloN avsTEM (Llsi AND BAslc EDucATloN
mpoRHATlon s¥s'IEM (BEls) InLPDEBK

1. To expedite the processes of addressing LIS and BEIS issues and concerns
encountered ty the School Heads, LIS and BEIS School Coordinators and
School ftystem Administrators, this Office, through the School Governance
and Operations Division, establishes the LIS and BEIS Helpdesk of SD0
Tuguegarao City. This helpdesk is an online form and can be accessed via
the link below:
https://bit.ly/I.ISBEIshelpde.I_SDot`]g`iegamo
2. The SDO Tuguegarao City LIS/BEIS Helpdesk shall be the official platform
used to submit all SERVICE REQUESTS, INCIDENT REPORTS, and
INQUIRIES that need to be forwarded for appropriate actions in the LIS
Helpdesk Ticketing managed by the Information and Communications
Technology Service (ICTS) through the User Support Division (USD) of the
DepEd Central Office.

3. The different 8BHVICB REQt]ESTS shall be limited to the following:

• JanJ LRJVJrcrgzpg -A process of combining two or more leamers'
data with conflicting information pertalhing to a specific leamer
through his/ her official documents subniitted to the school.
• ROB IRJ\r Reactztiatton - A process of re-activating LRN that was
previously disapproved by the Division Planning Officer.

Address: Regional Government Center, Carig Siir, Tuguegarao City, 3500

© Telephone Mos.: (078) 844-7925; (078) 377-8805

Emall Address: tu
Webslte: depedtuguegarao.net
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Region 11 - Cagayan Valley
SCHOOI.S DIVISION OF TUGUEGARAO CITY

• June Enrozzment with I)ate Jest.es - A process of resolving

encountered errors on the enrollment data.
• Rro4 tJnmerglng a/ ZERJ\r - A process of rectifying data of two
different learners.
• Rro5 User J\ccouat Mariagernen± and School Concerns - AL
process of updating user accounts and re-opening and closing of
schools.
• RF06 Menglng Of School ID - A process cofroining tq`ro or more
school IDs including other historical records.
• RF07 Re®pendng of school Bnrollmeut arid EOSF F`nalkeafior\
- A process of re-opening the enrollment for EOSY updating and
school finali2ation.
• J2FU8 ftor.s/er.-rezated Jest.es - A process of resolving the issues
encountered by the learners in relation to his/her transfer.
• Jun9 Unenrozzment a/learner -A process of removing ineligible
learners from the master ust.

4. incIDENT REPORE cover the processes of resolving issues that do not

fall into any Request Foms (RFs) or to report an incident or elTor in the
functionality of the system.

5. INQUIRES cover the processes of asking a question.

6. The following requests/data coITections LISTED BELOw are HOT

COVERED by this helpdesk for these require ONLY the approval of the
Division Planring Officer (DPO). These requests/data corrections are
directed to the DPO's LIS account for appropriate action/s once
created/requested through the IJS account of the School Head/LIS System
Administrator/ Class Adviser:
• LEN Approval
• Correction ofl.earner profile (including ALS)
• Correction of Grade lfvel
• Enrolment of lneligible
• Enrolmentwith Gap
• Pending Transferred-In and Transferred-Out
• Temporary Enrolment -refer to DepEd Order No. 3 s. 2018 for the
required affidavit of undertaking
7. To properly address these requests/data conections not covered by the
Helpdesk, you are required to submit evidence/s (i.e., birth certificate,
assessment result, report card, ctc.) to support your requests. Submission
of evidence/s shall be done online through uploading scarmed copies to
your designated folder in the google drives below:
• ForpuBLIC SCHOOLS:
httr.://I)it.Iy/Reque8tsForDPoapproml_PtJBL[C
• F`or PRIVATE SCHOOLS:
http.://bit.ly/Request3Fot.DPoapp]oval_PRIVATE
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Region 11 - Cagayari Valley
SCH001.S DIVISION 0F TUGUEGARAO CITY

8. The access to this online form will be shared to the School Heads, LIS and
BEIS School Coordinators and School System Administrators OHILY.

9. Following the escalation procedure of IcTS-USD, all issues, concerns, and

requests received from schools through the SDO Tuguegarao City
LIS/BEIS Helpdesk shall be reviewed and forwarded to the LIS Helpdesk
Ticketing managed by the ICTS-USD of the DepEd Central Office through
the Planning and Research Section, this Division, for appropriate action/s.

10. F`or other issues and concerns, kindly send them to the emall below:

plamlng.t`igi]egpeo@deped.goo.ph
11. F`or your information, guidance, and strict compliance.

SCK)D/grtyTofdm

Address: Regional Government Center, Carig Sur, Tuguegarao City, 3500

Telephone Mos.: (078) 844-7925; (078) 377-8805
Emall Address: tu
Websfte: depedtuguegarao.net