Republic of the Philippines

NUEVA ECIJA UNIVERSITY OF

SCIENCE AND TECHNOLOGY
MUNICIPAL GOVERNMENT OF
TALAVERA
TALAVERA ACADEMIC
EXTENSION CAMPUS

Designing An Online Resort Reservation System

A Case Study

Presented to the

Faculty of the Department of Information Technology

In Partial Fulfillment

Of the Requirements for the Course IT-HCI

Case Study

By:

Angelyn T. Dela Cruz

Maria Maila Teofilo

Ma. Race Bel J. Taja

2023

Project Abstract
 Republic of the Philippines
NUEVA ECIJA UNIVERSITY OF
SCIENCE AND TECHNOLOGY
MUNICIPAL GOVERNMENT OF
TALAVERA
TALAVERA ACADEMIC
EXTENSION CAMPUS

Nowadays in this generation every work is required to be done convenient and efficiently
use effort yet still having productive job. With the use of online reservation, information is more
secure, more reliance and more accessible.

An online reservation system is a software solution that allows customers to book their
reservations or appointments online via a company's website or app instead of over the phone
or in person.

Online Reservation System is use to store and retrieve information about bedrooms,
cottage and pool for booking it.

In today’s growing market many resort business are turning toward reservation system
to perform their everyday tasks. Online reservation has important effects on business
operations. No matter the size of your enterprise, in business it is a growing necessity.

The reservation in a specific hotel o resort and aying bills can be done easily, no more
hassles and consuming of time.

The main objective of this case study is to learn about how this Online Reservation
System can manage reservation process for User more effective. The Online Resort
Reservation System is developed for providing the resort booking service to the User without
facing any problem. Currently the Resort Company’s reservation process is manually which is
very time consuming process. This System is not only deal with a room booking but also deals
with the cottages, pools, meals and services also. There are three types of user in this system
including admin, resort manager and the user or the costumer. Admin can handle resort
manager and user information and also total system. Resort Manager can handle booking
details and update status for booked rooms, cottages, meals and pools. And customer can book
rooms, cottages and pool b searching or clicking room’ s info according to their wants and
demands.

The objective of this system is to make the resort reservation system easy,reliable, user
friendly and corrective.
 Republic of the Philippines
NUEVA ECIJA UNIVERSITY OF
SCIENCE AND TECHNOLOGY
MUNICIPAL GOVERNMENT OF
TALAVERA
TALAVERA ACADEMIC
EXTENSION CAMPUS

Problem Statement

This study aims to address the following problems;

1. More on pictures but, lack of information.

2. Some sentence is not readable.
3. There are other color that is not good for the eyes of user.
4. The buttons are confusing.
5. The some upload pictures are blurred.

Limitations

Language barrier:

Miscommunication: Misunderstandings can occur if the customer and service provider have
different levels of language proficiency or are using different dialects or regional variations of the
same language. This can lead to mistakes in the booking details, such as the wrong date, time,
or number of people in the party.

Limited choices: If a customer cannot communicate effectively in the local language, they may
be limited in their choice of restaurants, hotels, or other services that require a reservation.
 Republic of the Philippines
NUEVA ECIJA UNIVERSITY OF
SCIENCE AND TECHNOLOGY
MUNICIPAL GOVERNMENT OF
TALAVERA
TALAVERA ACADEMIC
EXTENSION CAMPUS

Cultural differences: Certain cultural nuances may be lost in translation, which can affect the
customer's experience. For example, certain customs or etiquette might not be understood or
respected if there is a language barrier.

Inefficiency: A language barrier can make the booking process more time-consuming and less
efficient, as it may require more back-and-forth communication or the involvement of a
translator.

Location:

Limited service availability: Our online booking project may only offer services in certain
locations, which can limit customers' options for booking services.

Difficulty finding local services: If the customer is not familiar with the local area, they may have
difficulty finding local services that meet their needs.

Payment method:

Limited payment options: Depending on the booking platform or service, customers may be
limited in their choice of payment methods. For example, some platforms may only accept credit
cards, while others may not accept certain types of cards or payment methods such as PayPal
or Apple Pay.

Security concerns: Online payment transactions can be vulnerable to fraud, hacking, and other
security breaches, which can make customers wary of sharing their sensitive financial
information online.
 Republic of the Philippines
NUEVA ECIJA UNIVERSITY OF
SCIENCE AND TECHNOLOGY
MUNICIPAL GOVERNMENT OF
TALAVERA
TALAVERA ACADEMIC
EXTENSION CAMPUS

Currency conversion: If the customer is booking a service or product in a different country or

currency, they may be subject to currency conversion fees or unfavorable exchange rates,
which can result in additional costs.

Conceptual Design

User Group

The target of this case study was 18-40 years of age, male and female user,
elementary-college graduate or even the currently studying, any occupation can book or
allowed, English and Filipino language ,we can admit the Filipino culture, American Culture or
even the Chinese and Japanese culture, with technology experience and without IT degree.

Interaction Type

In this system or study we create different buttons that can perform an action, for the
user we can click the different buttons that we made so by that action we can choose what we
want, we also make an adding and subtracting button if we want to add person or subtract, we
 Republic of the Philippines
NUEVA ECIJA UNIVERSITY OF
SCIENCE AND TECHNOLOGY
MUNICIPAL GOVERNMENT OF
TALAVERA
TALAVERA ACADEMIC
EXTENSION CAMPUS

also choose check box for the user that they can choose what they wants, we also make a
submit if they want to continue and back if they want to go back to the previous website or page.

Interface Type

The Online Reservation System is an online system that is focused on booking of resort.
It is a system that enable the user to choose different room offers, cottages and pool. The
content of this application may feature a luxury and premium rooms ,cottage and pool.

Domain of Application

The domain of Online Reservation System could be the public users in local and
international who wants to book a resort, share and enjoy the beauty of a resort.
 Republic of the Philippines
NUEVA ECIJA UNIVERSITY OF
SCIENCE AND TECHNOLOGY
MUNICIPAL GOVERNMENT OF
TALAVERA
TALAVERA ACADEMIC
EXTENSION CAMPUS

Interaction Model Diagram

User

Bedrooms Cottages Pool

Premium Luxury Premium Luxury Premiu Luxury

Reserved List

Gcash BDO

Mode of Payment Bank LandBank

Face-to-face Producers

Pay
 Republic of the Philippines
NUEVA ECIJA UNIVERSITY OF
SCIENCE AND TECHNOLOGY
MUNICIPAL GOVERNMENT OF
TALAVERA
TALAVERA ACADEMIC
EXTENSION CAMPUS

Project Prototype (Interface Design)

Home Page
This is the homepage of the online reservation system where the user can perform an
action and choose one of the different websites.
 Republic of the Philippines
NUEVA ECIJA UNIVERSITY OF
SCIENCE AND TECHNOLOGY
MUNICIPAL GOVERNMENT OF
TALAVERA
TALAVERA ACADEMIC
EXTENSION CAMPUS

Bedroom Section

When the user click the Bedroom icon, they will go to the section that the user can
choose between premium and luxury.
 Republic of the Philippines
NUEVA ECIJA UNIVERSITY OF
SCIENCE AND TECHNOLOGY
MUNICIPAL GOVERNMENT OF
TALAVERA
TALAVERA ACADEMIC
EXTENSION CAMPUS

Premium section
.
 Republic of the Philippines
NUEVA ECIJA UNIVERSITY OF
SCIENCE AND TECHNOLOGY
MUNICIPAL GOVERNMENT OF
TALAVERA
TALAVERA ACADEMIC
EXTENSION CAMPUS

When the user click the Premium icon, they will go to the section that the user can
choose multiple bedrooms that they want and add or subtract persons that may include.

Availability Section

This website the user can see if the bedroom is still available.
 Republic of the Philippines
NUEVA ECIJA UNIVERSITY OF
SCIENCE AND TECHNOLOGY
MUNICIPAL GOVERNMENT OF
TALAVERA
TALAVERA ACADEMIC
EXTENSION CAMPUS

Luxury Section

When the user click the Premium icon, they will go to the section that the user
can choose multiple bedrooms that they want and add or subtract persons that may include.
 Republic of the Philippines
NUEVA ECIJA UNIVERSITY OF
SCIENCE AND TECHNOLOGY
MUNICIPAL GOVERNMENT OF
TALAVERA
TALAVERA ACADEMIC
EXTENSION CAMPUS

Cottage Section

When the user click the Cottage icon, they will go to the section that the user
can choose between premium and luxury cottage.
 Republic of the Philippines
NUEVA ECIJA UNIVERSITY OF
SCIENCE AND TECHNOLOGY
MUNICIPAL GOVERNMENT OF
TALAVERA
TALAVERA ACADEMIC
EXTENSION CAMPUS

Premium section
.

When the user click the Premium icon, they will go to the section that the user can
choose multiple cottage that they want and add or subtract persons that may include.
 Republic of the Philippines
NUEVA ECIJA UNIVERSITY OF
SCIENCE AND TECHNOLOGY
MUNICIPAL GOVERNMENT OF
TALAVERA
TALAVERA ACADEMIC
EXTENSION CAMPUS

Luxury Section

When the user click the Luxury icon, they will go to the section that the user can
choose multiple cottage that they want and add or subtract persons that may include.
 Republic of the Philippines
NUEVA ECIJA UNIVERSITY OF
SCIENCE AND TECHNOLOGY
MUNICIPAL GOVERNMENT OF
TALAVERA
TALAVERA ACADEMIC
EXTENSION CAMPUS

Pool Section

When the user click the Pool icon, they will go to the section that the user can
choose between Children or Adult pool.
 Republic of the Philippines
NUEVA ECIJA UNIVERSITY OF
SCIENCE AND TECHNOLOGY
MUNICIPAL GOVERNMENT OF
TALAVERA
TALAVERA ACADEMIC
EXTENSION CAMPUS

Children Section

When the user click the Children icon, they will go to the section that the user can
see the different pictures of children’s pool and also they can specified the number of persons
that may book.
 Republic of the Philippines
NUEVA ECIJA UNIVERSITY OF
SCIENCE AND TECHNOLOGY
MUNICIPAL GOVERNMENT OF
TALAVERA
TALAVERA ACADEMIC
EXTENSION CAMPUS

Adult Section

When the user click the Adult icon, they will go to the section that the user can
see the different pictures of adult’s pool and also they can specified the number of persons that
may book.
 Republic of the Philippines
NUEVA ECIJA UNIVERSITY OF
SCIENCE AND TECHNOLOGY
MUNICIPAL GOVERNMENT OF
TALAVERA
TALAVERA ACADEMIC
EXTENSION CAMPUS

Form

This is where the user fill up their information and their desired reservation date.
 Republic of the Philippines
NUEVA ECIJA UNIVERSITY OF
SCIENCE AND TECHNOLOGY
MUNICIPAL GOVERNMENT OF
TALAVERA
TALAVERA ACADEMIC
EXTENSION CAMPUS

Reserved List Section

After the user choose different bedrooms, cottages and pools the user can see the items
that they choose, the total payment, reservation date and the quantity f the items they choose.
 Republic of the Philippines
NUEVA ECIJA UNIVERSITY OF
SCIENCE AND TECHNOLOGY
MUNICIPAL GOVERNMENT OF
TALAVERA
TALAVERA ACADEMIC
EXTENSION CAMPUS

Note
 Republic of the Philippines
NUEVA ECIJA UNIVERSITY OF
SCIENCE AND TECHNOLOGY
MUNICIPAL GOVERNMENT OF
TALAVERA
TALAVERA ACADEMIC
EXTENSION CAMPUS
 Republic of the Philippines
NUEVA ECIJA UNIVERSITY OF
SCIENCE AND TECHNOLOGY
MUNICIPAL GOVERNMENT OF
TALAVERA
TALAVERA ACADEMIC
EXTENSION CAMPUS

Mode of Payment
We create another website for the mode of payment so that the user can pay their
reservation fee and even their total payment without any hassles through online and banking
apps .

End of the System

 Republic of the Philippines
NUEVA ECIJA UNIVERSITY OF
SCIENCE AND TECHNOLOGY
MUNICIPAL GOVERNMENT OF
TALAVERA
TALAVERA ACADEMIC
EXTENSION CAMPUS

Future Work
1. Improve usability testing: Usability testing is a critical part of HCI design, as it helps identify
usability issues and areas for improvement. However, usability testing can be time-consuming
and expensive. To improve the efficiency of usability testing, designers can consider using
remote testing tools or automated testing tools to supplement or replace traditional usability
testing methods. Additionally, they can design usability tests that are more targeted and
focused, using smaller sample sizes and shorter test durations. This can help reduce costs and
increase the frequency of usability testing, which can lead to more iterative and user-centered
design.
2. Improve mobile responsiveness: With the increasing use of mobile devices to access online
booking platforms, it is essential to ensure that interfaces are mobile-responsive and provide a
seamless experience across all devices. Designers can improve mobile responsiveness by
optimizing page load times, using responsive design techniques, and minimizing the amount of
content displayed on smaller screens. Additionally, designers can consider developing native
mobile applications to provide a more tailored experience for mobile users, with features such
as push notifications and offline access. By improving mobile responsiveness, designers can
ensure that users can access booking services from any device, at any time, which can improve
overall user satisfaction and engagement.
3. Add more reliable information.
4. Add different pictures.