Eileen
Francisco
CONTACT ME
Binangonan Rizal, Philippines
lhynnevf1@gmail.com
+09163141017
EDUCATION
Associate in Computer Secretary
Binangonan Catholic College
2003-2004
Angono National High School
1999-2003
Cainta Elementary School
1993-1999
SKILLS
Good verbal and written
communication skills
Able to establish and maintain
cooperative working
relationship.
Able to work with minimal
supervision.
Knowledge in Microsoft
Word, Excel & Powerpoint
Call Center Agent
WORK EXPERIENCE
Chat Support | Chat Moderator Feb. -Aug. 2022
GICF ( Global Integrated Contact Facility)
• Responding to customers, identifying customer issues, providing solutions, conversing in a
polite and professional manner. Performing data entry.
• Reviewing and regulating user-generated messages and content posted on a platform to
ensure it's not inappropriate or otherwise harmful to the brand's reputation or it's users.
Customer Service Representative March- May 2018
Alorica | Alphaland Tower
• Obtains client information by answering telephone calls and verifying information.
• Establishes policies by entering client information to requirements.
• Informs clients by explaining procedures, answering questions and providing information.
Customer Service | Information Attendant March 2015 - Jan.2018
Robinsons Galleria
• Assisting customers by giving directions and provide accurate information as requested by
customers at the desk or over phone.
• Taking phone calls and transferring a call to the right department.
Cashier Associate Nov. 2011-Sept. 2013
La Senza | Eastwood City
• Greeting customers and processing their purchases, ensuring speed and accuracy.
• Offer special promotions or products, replace goods when there are defects, and obtain
necessary codes when the product fails to register.
REFERENCES
Rebecca Angela Canlas Jewel Bigtas
Branch OIC | HONDA Pasig CCTV Operator | Ortigas
Phone: +639176506247 Phone: +639565723515
Email : rebecca19900324@gmail.com Email : jewelbigtas.bse@gmail.com