RESEARCH QUESTIONNAIRE

Age: ________ Sex: _______ Length of Service: __________

Directions: Please read the following statements carefully and please indicate your
answer by checking the choice that you feel most closely matches your response.
Scale: 4 – Always
3 – Sometimes
2 – Rarely
1 – Never

1. The following statements contribute to the root

causes of workplace interpersonal conflict.
1.1 Poor Communication

INDICATORS ALWAYS SOMETI RAREL NEVER

(4) MES (3) Y (1)
(2)

1. I received
consistent
information from
my team leader.

2. We listen to
each other’s
sentiments.

3. I feel restricted to
share my thoughts
and feelings in the
workplace.

4.. I am confident
that
management
considers my
ideas and
concerns.

1.2 Unhealthy interdepartmental competition

INDICATORS ALWAYS SOMETI RAREL NEVER

(4) MES (3) Y (1)
(2)

1.There is stiff
competition in the
workplace.

2.Co-workers risk
everything even
good
relationships with
others in
exchange of
money merit and
recognition.

3. No support from
teammates when
I face difficulties
at work.

4. Competition
improves my
performance.

1.3 Shifting rotation in work schedules

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INDICATORS ALWAYS SOMETI RAREL NEVER
(4) MES (3) Y (1)
(2)

1. I find it difficult to
adjust to the
changing shift
schedules.

2. I am less
effective on a
graveyard or night
shift.

3. My health and
lifestyle affected
by my job.

4. I am more
motivated to work
during the night.

1.4 Differences in values

INDICATORS ALWAYS SOMETIM RARELY NEVER

(4) ES (3) (2) (1)

1. Struggle in
adapting values due
to age gaps.

2. There is freedom of
expression on politics,
religious beliefs, and
etc.

3. I am not given a
chance to express my
feelings and opinions
or beliefs.
4. People respect
individual differences.

1.5 Poor leadership

INDICATORS ALWAYS SOMETIM RARELY NEVER

(4) ES (3) (2) (1)

1. Team leader
supports our
decisions during the
coaching sessions.

2. Team leader
always reprimands
us when we make
mistakes or have low
performance.

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3. Team leaders are
less sensitive to the
struggles of
employees when
reporting at work.

4. Team leader
provides constructive
criticisms and
feedback on job
performance.

1.6 Stress

INDICATORS ALWAYS SOMETIM RARELY NEVER

(4) ES (3) (2) (1)

1. I have sleeping
difficulties.

2. I feel the pressure

of reporting at work.

3. I constantly sweat
even if I am not
working.

4. Lack of focus.

1.7 Increase workloads

INDICATORS ALWAYS SOMETIM RARELY NEVER

(4) ES (3) (2) (1)

1. My job is enriched
due to additional
workloads.

2. I find it unfair to
have more
workloads but
receive the same
 pay.

3. I feel exhausted
because of the
increased workload.

4. My performance
declined because of
having more
assigned tasks.

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1.8 Lack of collaboration and work dynamics

INDICATORS ALWAYS SOMETIM RARELY NEVER

(4) ES (3) (2) (1)

1. Open communication
is encouraged in the
workplace.

2. There is a lack
of teamwork in
the
workplace.

3. The management
encourages us to
work professionally.

4. The company has a

poor management
culture.

1.9 Unclear job expectations

INDICATORS ALWAYS SOMETIM RARELY NEVER

(4) ES (3) (2) (1)

1. Roles are not

clearly defined in the
workplace.

2. The company
has unfair job
policies.

3. There is job
mismatch in the
workplace.

4. There is
inconsistency in
providing job
responsibilities.

2. The effects of interpersonal conflict on workplace performance are

described in the statement below.

Direction: Please carefully respond to the questions by checking the box

next to your best response.

Legend:
5. To a very large extent 2. To a small extent
4. To a large extent 1. To a very small extent
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 3. To a moderate extent
Indicators 5 4 3 2 1

Reduced productivity and efficiency due to gossiping,

bullying, harassment.

I find it difficult to cooperate or communicate effectively

when conflict arises.

Physical illness and other health issues that can weaken

the immune system.

I easly feel demotivated when I argue with my colleagues

over little things.

I constantly overthink about organizational changes or issues.

I am not satisfied with how the company treats its employees.

I am easily affected due to decrease sales and job

performance.

I Constantly think of resigning or leaving the company.

I am physically, emotionally, and mentally exhausted.

I have excessive absences due to workplace pressure.

I am demotivated in attending workplace activities.

I am discouraged when there is no teamwork.

Lack of focus on things that are work-related.

I lost my confidence due to disagreements.

I have trust issues with my colleagues.

I have behavioral changes due to stress.

I felt less important than others.

I regularly procrastinate.

I am frequent worrying.

I have sleeping problems

I have loss of appetite.

Burnout.

3. What are the company's course of action in dealing with its

employees' interpersonal conflicts? (Check as many as may apply)

___ the company has fair judgement on the issue, does not
prejudge and dig deeps into what the concern is all about
___ supplies and invests in enjoyable activities like events, parties,
gyms, cafeterias, and stylish interiors
___ provides leisure activities through sports, online games, and
team building exercises
___plans and implements more engagement activities and work-life
balance.
___ there is grievance management provided in each
disagreement or conflict
___ ensures that proper investigation is made during the process
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___ managers pay close attention to both parties’
points of view ___ offers a regular one-on-one coaching
and counselling ___ imposes a fixed Saturday-Sunday
off or weekday off ___ allows us to unwind or take a
nap during break time
___ grant employees with incentives and rewards
___ furnishes sleeping quarters to employees
___ Others, Please specify;