Germán Grodek

IT Support

https://www.linkedin.com/in/german-grodek/ +54 9 11 3219-6874

Argentina. Buenos Aires, San Isidro. germangrodek2000@gmail.com

Work Experience Summary

IT Support | ESPN (TechSol Group)
May 2021 - Present
Technical support for ESPN Users, Managers,
Experienced IT Support Level 2
professional currently employed at
ESPN, providing technical assistance
and support for various technology
systems and applications.

and Directors.
Stock management and inventory of
Hard skills
equipment delivered to users Spanish native speaker
Ticket management using Disney services like Intermediate Level English B1+
Jira Atlassian, Service Now, and Self Service. Software and Hardware Knowledge:
Diagnose and resolve hardware and software Assembly and configuration of
issues for computers, printers, and other equipment, diagnosis, and

devices. troubleshooting.
Basic knowledge of computer
Technical support for streaming devices and
networks: router configuration,
platforms (AWS, LiveU, Teradek, Dejero,
access points, IP surveillance
Haivision, CloudCast, Sencore).
cameras.

Education Installation and management of

operating systems: Windows, Linux,
and MacOS.
La Salle Florida Institute
Knowledge of HTML, CSS, and
Graduated in 2018
JavaScript
High School Diploma in Natural Sciences

Soft skills
Ability to write technical reports
Hilton Idiomas Academy and documents clearly and
April 2023 - Present effectively.
English Level B1+ Skill to collaborate with other IT
professionals, sharing knowledge

Certifications and expertise.

Capability to prioritize tasks,
CoderHouse - Web development handle multiple requests, and
Certificate awarded in February 2023 meet established deadlines.
Flexibility to adapt to
CoderHouse - JavaScript technological changes.
Certificate awarded in January 2023