Skills Test For CI Engineers

Skills Test for CI Engineers
March 27, 2023

Justin Mendoza
www.novasourcepower.com
• Scenario
• Customer Driven Approach Lean Six Sigma
• Lean Methodology
• Six Sigma
Agenda
2
Confidential │ © 2022 NovaSource Power OpCo
CONTINUOUS IMPROVEMENT ENGINEER
Scenario:
In an organization with day in and day out of routinary activities. The Key Performance Indicators (KPI) of the
organization is already at its plateau. Meaning, the business operations’ KPI results already reach its optimum
performance and going steady. The top management is challenging the whole organization to improve by
2.5% in all aspect of KPI on a quarterly basis. As the new CI engineer, how will you contribute to this company
wide improvement initiative? Kindly sight at least 2 CI tools that you already applied or implemented from your
current or previous organization, describe each tools’ function and explain how you can bring this tools to your
colleagues to support the 2.5% KPI quarterly improvement. Prepare a PPT presentation with 1-to-2-page
summary per CI tool and it is fine if you came from manufacturing or service industry.
Note: This is purposely vague to test your knowledge on Continuous Improvement and your presentation Skills.

Customer Driven Approach Lean Six Sigma
Customer Road to 2.5% increase

Requirement across all KPIs quarterly
Accelerate growth!!
Reduce Variability & Defects
Customer
Revenue Waste & COST
Satisfaction
4
Why Customer Driven Lean Six Sigma?
Lean 6 = Management Philosophy Lean 6 = Process Performance

▪ Understand customer’s viewpoint
▪ Statistical Measure of Process Capability to Meet
▪ Consistently deliver products and services that meet or Customer Specification
exceed customer expectations, and profitability
▪ 6 Sigma = 3.4 Defects per Million Opportunities
▪ Continuous Improvement
▪ Integrate Quality in daily Work
▪ Data driven decisions
.
Lean 6 = Initiative Lean 6 = Structured Problem-Solving
▪ Dedicated, Trained employees Approach
▪ Composed of five phases
.
▪ Critical Projects
▪ Define , Measure, Analyze, Improve, Control
▪ Teams - Process Owners
Overview of a Lean Six Sigma Approach to accelerate growth

5
Customer Driven Lean Six Sigma Purpose
increase and enable the culture of customer

centricity with an increase of 2% across all KPI of the
organization on a quarterly basis
What
By deploying the customer driven Lean Six Sigma
How
To establish Novasource as the premiere global

independent O&M services provider for renewable
Why energy assets
The Golden Circle

6
Lean Methodology
Identify
Value
Map the
Seek
Value
Perfection
Stream
Establish
Create Flow
Pull Increasing PROFIT. In an profit making business:
PROFIT = SALES - COSTS
5 Lean Principles & Benefit of LEAN Thinking

7
Lean Methodology
Identify Value
VALUE is Meeting the customer’s needs at a specific price at a specific time
Operation
Value-Added Work Non-Value-Added Work
Value-Added Work Required Waste Pure Waste

8
Lean Methodology
Visualize Current State Create Flow

MATERIAL FLOW
Total Value
Stream
Continuous flow minimizes resources and lead time and

encourages communication
INFORMATION FLOW
Seek Perfection Establish Pull
Continuous
Improvement Supply = Consumption
9
How Lean Six Sigma Drives Customer Focus
Function Action
Marketing Surveys, Market Research, Customer interviews, Benchmarking
▪ Identify Problem Area
D Sales/Customer Service
Management
Sales Call, Customer Satisfaction surveys, Face-to-face, RMA
NPS method, Six Sigma at Customers and Vendors
▪
▪
Obtain Voice of the Customer
Establish Project Charter
Project Team Convert VOC to CTQs, Charter, Goal/Problem Statement
▪ Obtain Quantified Y and

ensure capable Measurement
M ProjectTeam How to measure what the Customerwants Systems
▪ Assess Current Capability
A ProjectTeam Identify significant process parameters affecting

Customer CTQs
▪ Identify all x’s and narrow
down to those impacting Y
▪ Obtain relationship between Y

I ProjectTeam Relate Customer ―Y‖ to process ―x’s‖
▪
and x
Set proper levels of x’s to
achieve the desired Y
C ProjectTeam Put in place controls to ensure ongoing customer

satisfaction • Implement Control Plan for
the x’s
• Verify Impact
10
Impact for the 2.5% KPI performance Increase quarterly
Lean
Customer focus Six Sigma
Methodology Employee Data-driven decision making
Identifying and eliminating engagement
waste Zero Defect principle (Do it
right the first time)
Seek Perfection Mentality
Accurate focus, right culture and proper tools will accelerate growth
11
Thank you
www.novasourcepower.com

Skills Test For CI Engineers

Uploaded by

Document Information

Original Title

Copyright

Available Formats

Share this document

Share or Embed Document

Sharing Options

Did you find this document useful?

Is this content inappropriate?

Copyright:

Available Formats

Skills Test For CI Engineers

Uploaded by

Copyright:

Available Formats

Skills Test for CI Engineers

March 27, 2023

Confidential │ © 2022 NovaSource Power OpCo

Customer Road to 2.5% increase

Reduce Variability & Defects

Lean 6 = Management Philosophy Lean 6 = Process Performance

▪ Integrate Quality in daily Work

▪ Data driven decisions

Overview of a Lean Six Sigma Approach to accelerate growth

increase and enable the culture of customer

To establish Novasource as the premiere global

The Golden Circle

5 Lean Principles & Benefit of LEAN Thinking

VALUE is Meeting the customer’s needs at a specific price at a specific time

Value-Added Work Non-Value-Added Work

Value-Added Work Required Waste Pure Waste

Visualize Current State Create Flow

Continuous flow minimizes resources and lead time and

Seek Perfection Establish Pull

▪ Obtain Quantified Y and

▪ Assess Current Capability

A ProjectTeam Identify significant process parameters affecting

▪ Obtain relationship between Y

C ProjectTeam Put in place controls to ensure ongoing customer

You might also like