Question1

Flag the question

Question text
Body language communication is also known as:

Select one:

A.interactive

B.kinesia

C.proxemics

D.paralinguistics
The correct answer is: kinesia

Question2
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Question text
It studies those variations that cannot be considered as part of the language but that accompany
oral communication.

Select one:

A.Paralinguistics

B.Kinesia

C.Proxemics

D.Interactive
The correct answer is: Paralinguistic

Question3
Incorrect
the question

Question text
What is the zone that we use as personal distance unconsciously when we interact with others?

Select one:

A.1.2 - 3.65 m

B.3.65 - 6 m

C.0 - 45 cm

D.25 - 120 cm
The correct answer is: 25 - 120 cm

Question4
the question
 Question text
Select the case where an Internal Communication is carried out.

Select one:

A. The purchasing area carried out a new selection of suppliers to obtain better prices.

B. The Human Resources department will launch a new campaign to make the company's
values known to all its employees.

C.At the last year-end party, employees were talking about the new benefits to be provided by
the company.

D.The General Management sent an e-mail to its customers and suppliers to thank them for
their loyalty.
The correct answer is: The Human Resources department will launch a new campaign to make the
company's values known to all employees.

Question5
Correct
Question text
In dialogue between people, having a logical sequence indicates:

Select one:

A.pitch

B.diction

C.coherence

D.fluency
The correct answer is: consistency

Question6
Correct
the question

Question text

It is important for feedback to have:

Select one:

A.information on empathy

B.recognition of the issuer

C.a process of understanding

D.passive listening
The correct answer is: a process of understanding

Question7
Correct
flag the question

Question text
If a friend called you late at night every day, would you ask him or her not to call after a certain
time?

Select one:

A.No

B.Yes
The correct answer is: Yes

Question8
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Question text
The company's internal and external communication is based on the:

Select one:

A.multimedia whiteboard

B.e-mail

C.phone

D.WEB 2.0
The correct answer is: e-mail

Question9
Incorrect
Question text
The boys Javier and Ivan are playing with theirwalkie-talkiesin the field. At the beginning the
transmission is excellent, but as they move away from each other the communication starts to get
worse and worse until it gets to the point where you can't understand what they want to
communicate.

This communication problem is a clear example of the model:

Select one:

A.of Harold D. Laswell

B.de Shannon - Weaver

C.Aristotelian

D.of the invisible school

The correct answer is: Shannon's - Weaver's.

Question10
0 flag the question
Question text
Identify the assertive response in the following situation.
Jorge is a 20 year old young man who arrives home a little drunk at 3 am. He had promised his
parents to be back by 12 o'clock, but he dawdled at the party and missed the hour. His mother is
waiting for him very nervously, she is worried about her son's tardiness and fears that some
misfortune has befallen him.

Select one:

A.The mother, with an irritated tone of voice, in a loud voice and with a threatening gesture,
says: "Boy, how inconsiderate you are, I am here in anguish, and you are very calm partying with
your friends. You didn't even call to let me know you would be late, it's always the same, I can't
stand this anymore, how much longer?"

B. The mother watches the son enter the door, says no word to him and goes to bed; without
expressing any comments.

C. The mother with a hesitant tone, low voice and a pleading attitude says: "son, you're finally
here, I was so worried about you, I thought something had happened to you... well, go and go to
bed now".

D. The mother, in a firm voice and looking him in the face, says: "Son, what happened to you? I
was very worried, I thought something bad had happened to you because you did not arrive at the
agreed time. I would like this not to happen again, I think it is inconsiderate of you. Next time,
please let me know."

The correct answer is: The mother with a firm voice and looking him in the face says: "Son, what
happened to you? I was very worried, I thought something bad had happened to you because you
did not arrive at the agreed time. I would like this not to happen again, I think it is inconsiderate of
you. Next time, please let me know."

Question1
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Question text
Instructions: Look at the following table about the different communication models and choose the
answer that shows the correct relationship between the different concepts and their definitions.

Select one:

A.aIII, bI, cII, cII, dI, eIII, fI

B.aIII, bI, cIII, cIII, dIII, eII, fI

C.aII, bI, cIII, cIII, dII, eIII, fI

D.aII, bIII, cI, dI, eII, fIII

The correct answer is: aIII, bI, cII, dI, eIII, fI.

Question1
the question

Question text
Choose the characteristic that corresponds to each of the elements of the communication process.

To perform correctly, this element must take into account physical, Answer 1
physiological, psychological, technical and semantic factors. emisor

Answer 2
It is the product of the coding performed by the sender.
mensaje

It is the person who transmits a message to the receiver through Answer 3

conventional symbols. emisor

Answer 4
Some of its objectives are to solicit, convince or unburden itself.
mensaje

Answer 5
It is the addressee of the sender's message.
receptor

Answer 6
Its elements are speech, voice and nonverbal language.
mensaje

Feedback
The correct answer is: To act correctly, this element must take into account physical, physiological,
psychological, technical and semantic factors. → sender, It is the product of the coding that the
sender has done.→ message, It is the person who transmits a message to the receiver through
conventional symbols. → sender, Some of its objectives are to solicit, convince or vent. →
message, It is the recipient of the sender's message. → receiver, Its elements are the word, voice
and nonverbal language. → message.

Question1
with flag the question

Question text
1. It is an element of communication, it is generated by the sender to make sense of the attitude or
thought of reaction or assimilation of the information received: Feedback.
2. Feedback is carried out through Active Listening
3. It is the interaction between two or more individuals through which ideas, thoughts and feelings
are exchanged: Communication.
4. Questions that are asked to help complete the information being received from the sender:
Clarifications.
5. It is the action of sharing the result of the internal process that takes place after receiving and
understanding the message. It is the result of our personal reflection: Comments
6. It consists of changing with our own words what the sender says: Paraphrase.
7. Linguistic discipline that studies the combination and order of words in a sentence: Syntax.
8. The person who transmits a message to the receiver through conventional symbols: Sender.
Pragmatic Claims Interaction
The correct answer is:
1. It is an element of communication, it is generated by the sender to make sense of the attitude or
thought of reaction or assimilation of the information received: [Feedback] 2.
2. Feedback is carried out through [Active listening].
3. It is the interaction between two or more individuals, through which ideas, thoughts and feelings
are exchanged: [Communication].
4. These are questions that are asked to help complete the information being received from the
sender: [Clarifications].
5. It is the action of sharing the result of the internal process that takes place after receiving and
understanding the message. This is the result of our personal reflection: [Comments].
6. It consists of changing with our own words what the sender says: [Paraphrase].
7. Linguistic discipline that studies the combination and order of words in a sentence: [Syntax].
8. It is the person who transmits a message to the receiver through conventional symbols: [Sender].

Effective Communication at Work

Flag the question

Question text
What must the sender do to communicate properly?
Select one:

A.Be attentive to what the receiver says about what he thinks of him.

B.Choose the right communication channel and be clear in your message.

C.Avoid expressing their feelings and needs

D.Deliver the message quickly and continuously.

The correct answer is: Choose the right communication channel and be clear in your message.

Question2
Question text
A university professor comments to one of his students that his behavior in the classroom does not
allow him to attend the class properly and that, in addition, he finds it disrespectful to his classmates
who are interested in paying attention.

In this situation:
Select one:

A.The sender expresses his/her feelings and needs.

B.the message is not adequately received by the receiver

C.the message is not clear and therefore not understood by the receiver.

D.The sender expresses his thoughts and observations.

Your answer is correct.

The correct answer is: the sender expresses his thoughts and observations.

Question3
with flag the question

Question text
Susana wants to be a ballet dancer and has been taking classes for three years. When she entered
a new ballet school, she was asked to audition to find out her level. Susana gave her best effort in
the audition and when she finished the teacher just said "thank you". Paola felt very bad about this
and went home a bit discouraged.

Susana's reaction is explained because:

Select one:

A.The teacher did not look very enthusiastic.

B.did not transmit its true level at the audition.

C.did not receive feedback

D.was in poor health

The correct answer is: did not receive feedback

Question4
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Question text
Lucía Domínguez is an independent reporter who records her information (interviews, reports, etc.)
and then broadcasts them through aYouTube channel on the Internet where millions of people
around the world can watch and listen to them and leave comments on her page.
This case is an example of the model:

A.mass communication studies

B.aristotelian

C.mathematical theory of information and cybernetics

D.of the invisible school

The correct answer is: from the invisible school

flag the question

Question text
What is feedback?
Select one:
 A. It is the way in which we communicate with others.

B.It is the message that is delivered in a clear and concise manner.

C.It is the way in which the receiver assimilates the message received.

D.It is the process of deciding what to communicate

The correct answer is: It is the way in which the receiver assimilates the message received.

Question6
Flag the question

Question text
To achieve active listening we can use three tools, which are:

1. Paraphrase
2. Emitters
3. Noise
4. Clarifications
5. Comments
6. Retorica

Select one:

A.3, 5, 6

B.1, 5, 6

C.1, 4, 5

D.2, 3, 5

The correct answer is: 1, 4, 5

Question7
Correct

Punt

r with flag the question

Question text
A prominent Brazilian speaker is invited to give a lecture in Mexico. Upon arriving at the auditorium,
he was informed that the interpreter was unable to attend. The teacher comments that he speaks a
little Spanish and that he can move on. At the end of the conference, the audience left very
confused and many said that they did not understand the speaker's talk.

The conference was a failure because:

Select one:

A.the issuer was not proficient in his subject matter

B.failure the interaction between the sender and receiver

C.the communication channel was not adequate

D.the audience did not pay attention

The correct answer is: failure of the interaction between sender and receiver.

Question8
the question

Question text
To give feedback, it is important to use listening:
Select one:

A.general

B.individual

C.active

D.passive

The correct answer is: active

Question9
the question

Question text
According to table 2. Objectives of the message, the message has objectives, select some of them:

1. Tolerate
2. Compromise
3. Deny
4. Inform
5. Unburden yourself
6. Dissuade

Select one:

A.1, 3, 5

B.3, 5, 6
 C.1, 4 ,6

D.2, 4, 5

.
The correct answer is: 2, 4, 5

Question10
flag the question

Question text
The communication model currently in use consists of the following elements, except:
Select one:

A.code

B.emitter

C.channel

D. message

Feedback
Your answer is incorrect.
The correct answer is: code

the question
Question text

1. If we express ourselves with ease and the words we say give rise to each other to reinforce each
Fluidez
other, it is said that we have:
Volumen
2.It is the intensity of the voice when listened to:
Coherencia
3. It is the way in which we express our ideas in a logical sequence:
Dicción
4. Refers to pronouncing words clearly:
Volumen
5. Through it we link the feeling with the expression we use:
You have correctly selected 4.
The correct answer is:
1. If we express ourselves with ease and the words we say give rise to each other to reinforce each
other, we are said to have: [Fluency] [Fluency] 2.
It is the intensity of the voice when listened to: [Volume].
3. It is the way in which we express our ideas in a logical sequence: [Coherence] [Coherencia]
[Coherence] [Coherence] [Coherence] [Coherence].
4. Refers to pronouncing words clearly: [Diction].
5. Through it we link the feeling with the expression we use: [Tone].

Question1
with flag the question

Question text
According to the topics seen, relate the forms of written expression with their components.

Personal data, objectives and/or goals, academic Answer 1

information, professional experience, additional data,
Curriculum Vitae
skills, languages, etc.

Header, title, general data of the document, body, Answer 2

signature and date Documentación Administrativa

Cover page, table of contents, abstract, contents, Answer 3

conclusions and recommendations, appendixes Informe

Feedback
Your answer is correct.
The correct answer is:Personal data, objectives and/or goals, academic information, professional
experience, complementary data, skills, languages → Curriculum Vitae, Header, title, general data
of the document, body, signature and date → Administrative Documentation, Cover page of the
work, table of contents, summary, content, conclusions and recommendations, annexes → Report.

Question2
Correct
the question

Question text
Knowing the level of knowledge, being able to answer related questions, knowing the specific
objectives, considering the amount of time available, as well as maintaining eye contact and varying
the tone and volume of voice are some key points of:

Select one:

A.peer-to-peer discussion

B.public presentation of topics

C.videoconference

D.interview
The correct answer is: presentation of topics in public.

Question3
the question

Question text
Juan interviewed a job candidate for the first time for the company where he works. This was the
way it was carried out:
He received the candidate and introduced himself, explained the reasons and the objectives of the
interview. He continued asking questions to the candidate in order to be able to analyze him/her,
these questions were about personal and family data, the educational centers where he/she has
studied, interests, motivations and the vision that the candidate has. At the end of the interview,
Juan thanked the candidate for attending the interview and escorted him out.
What did Juan miss asking and/or doing in the interview?

Select one:

A.Your name, how many people are in your family, what you like to do, tell you how the
selection process is carried out.

B. Discuss the time frame of the decision, the name of each member of your family, the level of
autonomy you had at work.

C. Socio-economic data, time spent with family, school attended, previous work experience,
etc.

D.Discuss with the candidate the steps of the selection process, the estimated time frame for
making a decision, allow the candidate to express his/her doubts, ask about his/her previous work
experience.
The correct answer is: Tell the candidate the steps of the selection process, the estimated time for
decision making, allow the candidate to express his doubts, ask him about his previous work
experience.

Question1
According to the video, identify the expressions of the characters and relate the columns.

The optimist MARTÍN, hombre con corbata amarilla

Answer 1
He is the comic
No existe
character Answer 2
The desperate CARMEN, la mujer de saco azul
Answer 3
The disinterested (a) JUAN, hombre de moño
Answer 4

The concerned person ANA, la mujer de saco gris

Answer 5

The correct answer is:The optimist → MARTIN, man with yellow tie, He is the comic character →
He does not exist, The desperate one.→ CARMEN, the woman in the blue coat, The disinterested
(a) → JUAN, man with a bow tie, The worried (a) → ANA, the woman in the gray coat.

Question1
Question text
One of the axioms of communication states that it is possible not to communicate. Being silent
conveys no message.

Choose one;

True

False
The appropriate answer is 'False

Question1
the question
 Question text
Pedro needs to find a web resource that will allow him to communicate a message, as well as allow
his employees to share experiences so that the company can be promoted. Likewise, it must allow
the establishment of quality relationships with other users/customers.
What resources could help you?

Select one or more than one:

A.Wikis

B.Blog

C.E-mail

D.Social Networks
Your answer is partially correct.
You have correctly selected 1.
The correct answers are: Blog, Social Networking

Question2
Question text
Betty has gathered information on a certain topic and she thinks it is important that more people
know about it and even contribute more, so that in this way knowledge on the topic can be spread,
but she does not know which social media she should use.
What would be the resource(s) that could help you?

Select one or more than one:

A.Social networks

B.Blog

C.E-mail

D.Wikis
Your answer is partially correct.
You have correctly selected 1.
The correct answers are: Blog, Wikis

Question3
with flag the question

Question text
Carmen is looking for a medium that allows her to send and receive documents securely throughout
the company -even to branches outside the country-, and also allows her customers to send
questions about the products and receive possible solutions, among other things.
What would be the resource(s) that could help you?

Select one:

A.E-mail

B.Wikis

C.Social networks

D.Blog
Your answer is correct.
The correct answer is: E-mail

Question1
Partially correct
the question

Question text
Relate the columns on proxemics.

From 3.65 to 6 meters  Social distance

From 25 to 120 centimeters  Personal distance

Any distance  Does not exist

From 0 to 45 centimeters  Intimate distance

From 1.20 to 3.65 meters  Social distance

 Public distance

 Social distance

 Intimate distance

 Does not exist

 Personal distance

You have correctly selected 4.

The correct answer is:

From 3.65 to 6 meters Public distance

From 25 to 120 centimeters Personal distance

Any distance Does not exist

From 0 to 45 centimeters Intimate distance

 From 1.20 to 3.65 meters Social distance

the question

Question text
Study of what we communicate through the use we make of space, refers to:

Select one:

A.paralinguistics

B.kinesia

C.proxemics

D.interactive
The correct answer is: proxemics

Question2
flag the question

Question text
The speaker should have ___________________ which comes from good preparation plus
sufficient experience in giving presentations.

Select one:

A.ability to understand

B.analysis of wording

C.self-confidence

D.fear of making a mistake

The correct answer is: self-confidence

Question3
Incorrect
with flag the question

Question text
The user becomes the content producer by using:

Select one:

A.WEB 2.0

B.phone

C.multimedia whiteboard

D.e-mail
The correct answer is: WEB 2.0
Question4
Correct
Question text
Feedback of being interested in the conversation is received when:

Select one:

A.you avoid closing postures

B.you respect personal space

C.you sit

D.you touch your face

The correct answer is: you nod

Question5
Correct
Question text
Most of society uses technological tools for _____________ in their daily lives and they have
become effective tools for organizations in areas as varied as marketing, customer service and
service delivery, in addition to functions within the company.

Select one:

A.specify

B.write

C.walk

D.communicate
The correct answer is: communicate

Question6
with flag the question

Question text
Its purpose is to inform someone about a fact, a problem or a situation, detailing and testifying in
writing.

Select one:

A.Report

B.Administrative documentation

C.Act

D.Curriculum Vitae
The correct answer is: Report

Question7
Correct
the question

Question text
The first ________ of communication says that it is impossible not to communicate, even when we
remain silent we are revealing a _________.
Select one:

a.report - context

b.process - axiom

c.language - trauma

d.axiom - feeling
The correct answer is: axiom - feeling

Question8
Correct
the question

Question text
This type of body communication involves the eyes and mouth.

Select one:

A.Gesture

B.Look

C.Facial expression

D.Posture
The correct answer is: Facial expression

Question9
Correct
ask

Question text
The company's internal and external communication is based on the:

Select one:

A.multimedia whiteboard

B.WEB 2.0

C.e-mail

D.phone
The correct answer is: e-mail

flag the question

Question text
A greeting with __________ is part of the signs of social bonding.

Select one:

A.a handshake

B.defensive attitude

C.maintain proper eye contact

D.wink
The correct answer is: a handshake.

Question1
ask

Question text

a) Types of communication barriers that are associated to poor organizational

Administrativas
structure:
Interferencias
b) They are part of the physical barriers:

c) Type of communication barrier represented by mental blocks to understanding

Psicológicas
ideas:

d) Type of communication barrier that has to do with physical defects of the sender or
Fisiológicas
receiver:
Comunicación
e) Message sending process:

f) Type of communication barriers which lend themselves to

Semánticas
misinterpretation:
Barreras
g) They impede communication:
Defectos
h) They can be auditory or speech:
Receptor
i) Person in charge of receiving the message:

j) Type of communication barrier whose circumstances are present in the

Físicas
environment:
Feedback
Your answer is correct.
The correct answer is:
a) Types of communication barriers that are associated with poor organizational structure:
[Administrative].
b) Physical barriers include: [Interferences].
c) Type of communication barrier represented by mental blocks to understanding ideas:
[Psychological].
d) Type of communication barrier that has to do with physical defects of the sender or receiver:
[Physiological].
e) Message sending process: [Communication].
f) Type of communication barriers which lend themselves to misinterpretation: [Semantic].
g) Impede communication: [Barriers].
h) May be auditory or speech: [Defects].
i) Receiver of the message: [Receiver].
j) Type of communication barrier whose circumstances are present in the environment: [Physical].

with flag the question

Informative text
Read the following case and answer the questions.
A team member at a health care facility is concerned about the well-being of a resident. He has
noticed small but disturbing changes in his behavior. Knock on the director's door. Impatiently, the
director beckons him in and he barely lifts his head from the papers. The employee begins to speak.
The director does not respond and looks impatient. "Yes, but what is it, specifically?" he interrupts.
Then answer the phone.
"Never mind," stammers the clerk and leaves the room.

Question1
Question text
What actions should the Director take to avoid physical barriers in this case?

Select one:

A.None of the above

B.Take the worker to a quiet place without interruptions.

C. Listen carefully to the worker

D. Keeping the office tidy

The correct answer is: Take the worker to a quiet place without interruptions.

Question2

flag the question

Question text
What are the communication barriers that can be identified in this case?

Select one:

A.Environmental and physiological barriers

B.Administrative barriers

C.Physical barriers

D.Psychological, physical and administrative barriers

The correct answer is: Psychological, physical and administrative barriers.

Question3
the question

Question text
The barriers that the manager shows by imposing herself on the employee because of her rank in
the organization are of thepsychological type.

Choose one;

True

False
The appropriate answer is 'True

Question4
Correct
flag the question

Question text
Depending on the case, the following are physical barriers,except:

Select one:

A.The desk

B.The closed door

C. Telephone

D. Treatment of workers
The correct answer is: The treatment of the worker

Question1
Correct
a question

Question text
It is one of the strategies to avoid communication barriers in the workplace:

Select one:

A.listen carefully without saying anything

B.eliminate irrelevant information

C.control the conversation

D.avoidance of emotions
.
The correct answer is: remove irrelevant information.

Question2
Correct
flag the question

Question text
What characteristics identify an assertive person?

Select one:
 A.Honestly expresses himself and only exercises his personal rights.

B.He knows his interlocutor and tells him what he wants to hear.

C.He is a good listener, is positive and accepts all opinions without saying "NO" to any of them.

D.Communicates directly and exercises freedom of expression in a respectful manner.

The correct answer is: He communicates directly and exercises his freedom of expression in a
respectful manner.

Question3
Correct
smear

Question text
Indicate whether the following statement is true or false.
Knowing few people with whom one can feel relaxed and have a good time characterizes an
assertive person.

Choose one;

True

False
The appropriate answer is 'False

Question4
Correct
the question

Question text
The boss requests an urgent report that needs to be delivered the next day, via a phone call. The
person to whom it is requested is not in his or her office at the time, so he or she leaves the
message with the assistant.
The next day, the boss checks his email waiting for his report, which never arrived because the
assistant forgot to pass on the message and the person didn't know to send it.
What would you do to address the communication barriers presented in this case?

Select one:

A.Develop a special report request form and send it to the appropriate person.

B.Reprimand the assistant for not passing on the message.

C. Avoid triangulating the communication, requesting the report by a direct means such as e-
mail or speaking personally without using third parties to pass on the message.

D.Call the indicated person directly on his or her cell phone to request the report.
The correct answer is: Avoid triangulating the communication, requesting the report by a direct
means such as e-mail or speaking personally without using third parties to pass on the message.

Question5
the question

Question text
According to Neurolinguistic Programming (NLP), these are the limitations that a person presents
due to differences in language or customs:

Select one:

A.social

B.of communication

C.of gender

D.personal
The correct answer is: social

Question6
with flag the question

Question text
What kind of communication barriers are associated with lack of planning?

Select one:

A.Physical

B.Semantics

C.Organizational

Administrative
.
The correct answer is: Administrative

Question7
Flag the question

Question text
To avoid having problems when expressing our messages, what action allows us to identify what
we want to communicate and to whom?

Select one:

A.Correctly selecting our messages

B.Identify our receiver

C.Plan the objective

D.Acting assertively
The correct answer is: Plan the objective

Question8
Flag the question

Question text
A student approaches his teacher to ask for advice, the teacher looks at him with interest, trying to
reflect serenity so that his body posture is imitated by the student, adjusts the tone of voice so that
the conversation is more comfortable and gives greater freedom of expression to both.
Which of the techniques used by Neurolinguistic Programming (NLP) is used by the teacher?

Select one:

A.Calibration

B.Mimicry

C. Pacing

D.Macrobehavior
The correct answer is: Acompasamiento

ask

Question text
Noise, poor lighting, distance are examples of communication barriers ___________.

Select one:

A.physiological

B.physical

C.administrative

Psychological D.s

The correct answer is: physical

Question10
with flag the question

Question text
What are the three sensory representation systems according to Neurolinguistic Programming
(NLP)?

Select one:

A.Visual, auditory and kinesthetic

B.Olfactory, auditory and natural

C.Auditory, kinesthetic and vision

Visual, musical and corporal D.D.

The correct answer is: Visual, auditory and kinesthetic.

Question1
Correct
the question

Question text
Relate the examples to the formal communication function that explains them.
Formal communication function: Controls the behavior of the organization's members, based on its
regulations and hierarchical structures.
2. Role of formal communication: To promote motivation through clearinstructions on the work to be
done, to report on its quality and to indicate actions to be taken to improve it.
Function of formal communication: To provide an avenue for the expression of feelings and as a
means leading to the satisfaction of social needs.

a. I am glad that the decision was made to integrate a quarterly newsletter with information on all
areas of the company, so that we can have a general picture of how the company operates. The
last report from the commercial area was very useful for our team, as we were able to make better
decisions in the financial area.
b. At the monthly sales department meeting the manager reports: "remember that our department's
goal is to improve sales by 15 % by the end of the year. In the following document I inform you
about the general activities that each area must carry out to achieve this goal. Let's discuss it to
land concrete tasks, shall we?".
c.I really like the monthly meetings because we have the opportunity to exchange points of view
and at the end of the meeting we have a moment to talk.
d. The company's procedures manual states: "in case of problems with your computer equipment,
please contact the maintenance area".

Select one:

A.1b, 2c, 3d

B.1c, 2d, 3a

C.1a, 2c, 3d

D.1a, 2b, 3d
The correct answer is: 1c, 2d, 3a

Question1
Question text
Instructions: Choose the correct communication network, which relates according to the situation
mentioned in the paragraph.

The Chief informed us at the meeting about the changes that Answer 1
will be generated in the company. Comunicación formal

The Sales Manager submits to the General Manager the sales Answer 2
report for the month of March. Comunicación formal

It is known that there will be some layoffs, as a girl from Human Answer 3
Resources said at lunch Comunicación informal

In the Human Resources Department, it is rumored that the Answer 4

December payment will be delayed. Comunicación informal

The company organized a get-together where some Answer 5

disagreements about the new database were discussed. Comunicación informal
I have already received in my e-mail the circular on non- Answer 6
working days, sent by the general management. Comunicación informal

Your answer is partially correct.

You have correctly selected 5.
The correct answer is:The Boss informed us at the meeting about the changes that will be
generated in the company → Formal communication, The Sales Manager gives the General
Manager the sales report for the month of March.→ Formal communication, It is known that there
will be some layoffs, a girl from Human Resources said so at lunch → Informal communication, In
the Human Resources Department it is rumored that there will be some layoffs.There is a rumor in
the Human Resources Department that the payment for December will be delayed → Informal
communication, The company organized a get-together where some disagreements about the new
database were discussed→ Informal communication, I have already received in my e-mail the
circular about the non-working days, sent by the general management → Formal communication

Look at the following flow chart. Then complete the questions using the words:
descending
ascendant
horizontal
Do not forget to write your answers always in lower case.

Question text
From maintenance manager to safety manager:

horizontal
Response:
Feedback
The correct answer is: horizontal
Question2
flag the question

Question text
From the head of reservations to the operations manager:

ascendente
Response:
The correct answer is: ascending

the question

Question text
From bellhop to security manager:

ascendente
Response:
The correct answer is: ascending

Question4
Correct
Question text
From general manager to operations manager:

descendente
Response:
Feedback
The correct answer is: descending

Question5
Correct
Question text
From general manager to marketing manager:

descendente
Response:
Feedback
The correct answer is: descending

Question6
Correct
Question text
From the head of reception to the head of reservations:

horizontal
Response:
The correct answer is: horizontal

Question7
Question text
From bellhop to concierge:

horizontal
Response:
The correct answer is: horizontal
Question8
Question text
From the janitor to the maintenance manager:

ascendente
Response:
The correct answer is: ascending

Question1
Question text
It is one of the main functions of formal communication.

Select one:

A.Eliminate rumors

B.To make known the new strategies of the business.

C.Creates a better working environment

D.Promotes motivation
The correct answer is: Encourages motivation.

Question2
Correct
Question text
Trust, integrity and credibility in actions are the characteristics of which key competency for
communication?

Select one:

A.Leadership

B.Teamwork

C.Assertiveness

D.Achievement orientation

Your answer is correct.

The correct answer is: Leadership

Question3

ask
Question text
Select the option that reduces rumors within an organization:

Select one:

A.to carry out a communication campaign within the organization

B.discuss some important issues openly with employees through regular meetings.

C.Develop a communication procedure by department

 D.to make employees aware of important dates on which important decisions will be made for
the company
Your answer is correct.
The correct answer is: make employees aware of important dates when important decisions will be
made for the company.

Question4
Incorrect
the question

Question text
These are the different types of media through which formal messages are disseminated.

Select one:

A.Messages transmitted from one employee to another, casual chats

B.E-mail, text messages

C.Workinstructions, procedures, indicators

D.Reports, circulars, official letters

The correct answer is: Reports, circulars, official letters.

Question5
Correct
Question text
There are different types of messages in downstream communication, identify which one
corresponds to the following case.
When you start your new job, you must take an induction course where you will be given the
company's internal work regulations, which include the company's policies, the use of safety
equipment, and the economic benefits you will receive, among others.

Select one:

A.Code of Ethics

B.Procedures and practices

C.Workinstructions

D.Guidelines
Your answer is correct.
The correct answer is: Procedures and practices

Question6
Question text
The company's CEO has called a meeting with assistant directors and managers to announce the
new sales strategy, which must be communicated to the rest of the organization. What type of
communication network is being carried out in this case?

Select one:

A.Corporate network

B.Administrative network
 C.Informal network

D.Formal network

The correct answer is: Formal network

Question7
Question text
Select the case where an Internal Communication is carried out.

Select one:

A. The purchasing area carried out a new selection of suppliers to obtain better prices.

B. The General Management sent an e-mail to its customers and suppliers to thank them for
their loyalty.

C.The Human Resources department will launch a new campaign to raise awareness of the
company's values among all its employees.

D.At the last end-of-year party, employees were talking about the new benefits to be provided
by the company.
The correct answer is: The Human Resources department will launch a new campaign to make the
company's values known to all employees.

Question8
Correct
Question text
What is the main purpose of informal communication networks?

Select one:

A.Information exchange for socialization purposes

B.Diminish rumors

C.Fostering interpersonal relationships at work.

D.Informing a company's personnel about matters of importance.

Your answer is correct.
The correct answer is: Exchange of information for socialization purposes.

Question9
Question text
From the following options, select the one that represents the Leadership competency.

Select one:

A.The Accounting Manager receives an instruction from his immediate supervisor that the task
must be completed in the next 5 days, however, he has to attend a congress and leaves his team
with the work pending and without any support.

B. For the next departmental audit, the Accounting Manager will have to go out of town, so he
has delegated his tasks to his team members, giving them the confidence and support they need to
succeed in the audit.

C.The Accounting Manager invites the members of his department to breakfast every Friday.
 D.The Accounting Manager receives a congratulation from the General Management of the
company, and only extends it to one of his collaborators with whom he maintains a friendly
relationship.
The correct answer is: For the next departmental audit, the Accounting Manager will have to go out
of town, so he has delegated his tasks to his team members, giving them the trust and support they
need to succeed in the audit.

Question10
Correct
with flag the question

Question text
Miguel is the warehouse manager, and this morning when he entered the plant he heard another
colleague say that the company is going through difficult times and that there will be job cuts. At
breakfast, Miguel tells three other colleagues what he heard, but adds: "there will be staff cuts in the
warehouse area". With this information, his colleagues feel uncertain and randomly decide to talk to
their manager, who receives in his office the same day four of his employees who are extremely
worried about their future. He explains to them that there will indeed be a personnel reduction, but
in another branch that has nothing to do with them and that, in addition, the reduction will only take
place in the Marketing area. In this case, what action should the manager take to put an end to the
rumors started by his employees?

Select one:

A.Place a suggestion box in your office to receive all the cases that concern your employees.

B.Hold a meeting with the employees who started the rumor to reprimand them and prevent
this situation from recurring in the future.

C.To inform personnel of the decisions that the company will take in the event of economic
instability, as well as to inform the areas that will be involved in order to avoid speculation.

D.Create a policy that prohibits employees from talking to each other during break times.
The correct answer is: To inform personnel of the decisions that the company will take in the event
of economic instability, as well as to inform the areas that will be involved in order to avoid
speculation.

Started in Thursday, 24 June 2021, 19:05 PM

State Finished

Finished in Thursday, June 24, 2021, 19:35 PM

Time spent 30 mins 1 seconds

Points 18.0/20.0
 Rating 9.0 out of a total of 10.0(90%)

Question1
Question text
Diction is one of the main characteristics of oral expression, which people use to
communicate.
In which of these examples is it present?
Select one:

A.The personnel supervisor interviews prospective employees to select people to fill

a position in the company.

B.The production manager clearly explains the department's goals and objectives
to employees at the beginning of the year.

C.The induction course instructor explains the topics that new employees must
know in order to start working in the company.

D.The overhead crane operator obeys the directions given by his assistant using
the hand signal code for the movements to be made.

The correct answer is:The production manager clearly explains the department's goals and
objectives to employees at the beginning of the year.

Question2
Question text
It studies those variations that cannot be considered as part of the language but that
accompany oral communication.
Select one:

A.Paralinguistics

B.Kinesia

C.Proxemics

D.Interactive

The correct answer is:Paralinguistic

Question3
Question text
Feedback of being interested in the conversation is received when:
Select one:
 A.you respect personal space

B.you sit

C.you avoid closing postures

D.you touch your face

The correct answer is:you nod

Question4dera the question

Question text
Noise, poor lighting, distance are examples of communication barriers ___________.

Select one:

A.psychological

B.physiological

C.administrative

D.physical

Feedback
Your answer is correct.
The correct answer is:physical

Question5
Question text
What are the main barriers that affect the communication process?

Select one:

A.Physiological, mental, administrative, and semantic.

B.Psychological, physical, environmental, and cognitive.

 C.Physical, semantic, physiological, physiological, psychological and administrative

D.Psychic, administrative, assertive and physiological D.Psychic, administrative,

assertive and physiological

Feedback
Your answer is correct.
The correct answer is:Physical, semantic, physiological, psychological and administrative.

Question6
Question text
It is the intensity of the voice when listened to and must be controlled to give
intonation to the speech.
Select one:

A.Diction

B.Volume

C.Consistency

D.Tone

The correct answer is:Volume

Question7
Correct

Question text
There are different types of messages in downstream communication, identify which
one corresponds to the following case.
When you start your new job, you must take an induction course where you will be
given the company's internal work regulations, which include the company's policies,
the use of safety equipment, and the economic benefits you will receive, among
others.
Select one:

A.Procedures and practices

B.Guidelines

C.Code of Ethics
 D.Workinstructions

The correct answer is:Procedures and practices

Question8
Question text
To achieve active listening we can use three tools, which are:

1. Paraphrase
2. Emitters
3. Noise
4. Clarifications
5. Comments
6. Retorica

Select one:

A.3, 5, 6

B.2, 3, 5

C. 1, 5, 6

D.1, 4, 5

The correct answer is: 1, 4, 5

Question9
with flag the question

Question text
A person arrives to ask for clarification of a procedure in an agency, when explaining
the problem to the person in charge, the latter is indifferent and despotic, and tries to
rush the person to explain the case, since he claims to be in a hurry.
What type of communication barrier manifests itself in this case?
Select one:

A.Physiological barrier

B.Psychological barrier

C.Administrative barrier

D.Academic barrier

.
The correct answer is:Psychological barrier

Question10
Correct

Question text
Select the case where an Internal Communication is carried out.
Select one:

A.At the last end-of-year party, employees were talking about the new benefits
that the company will provide.

B.The purchasing area carried out a new selection of suppliers to obtain better
prices.

C.The Human Resources department will launch a new campaign to raise

awareness of the company's values among all its employees.

D.The General Management sent an e-mail to its customers and suppliers to thank
them for their loyalty.

The correct answer is:The Human Resources department will launch a new campaign to
make the company's values known to all employees.

Question11
Question text
Identify the assertive response in the following situation.

Jorge is a 20 year old young man who arrives home a little drunk at 3 am. He had
promised his parents to be back by 12 o'clock, but he dawdled at the party and missed
the hour. His mother is waiting for him very nervously, she is worried about her son's
tardiness and fears that some misfortune has befallen him.
Select one:

A.The mother with a hesitant tone, low voice and pleading attitude says: "son,
you're finally here, I was so worried about you, I thought something had happened to
you... well, go and go to bed now".

B.The mother, with an irritated tone of voice, in a loud voice and with a threatening
gesture, says: "Boy, how inconsiderate you are, here I am in anguish, and you are
very calm partying with your friends. You didn't even call to let me know you would be
late, it's always the same, I can't stand this anymore, until when?"

C.The mother watches the son enter the door, says no word to him and goes to
bed; without expressing any kind of comment.
 D.The mother, in a firm voice and looking him in the face, says: "Son, what
happened to you? I was very worried, I thought something bad had happened to you
because you did not arrive at the agreed time. I would like this not to happen again, I
think it is inconsiderate of you. Next time, please let me know."

The correct answer is:The mother with a firm voice and looking him in the face says: "Son,
what happened to you? I was very worried, I thought something bad had happened to
you because you did not arrive at the agreed time. I would like this not to happen
again, I think it is inconsiderate of you. Next time, please let me know."

Question12
Question text
According to ________ in his study of emotional intelligence, he says that the human
brain prefers happy faces.
Select one:

A.Aristotle

B.Maxwell

C.Weaver

D.Goleman

The correct answer is:Goleman

Question13
Correct

Question text
The communication model currently in use consists of the following elements, except:
Select one:

A.channel

B.code

C.emitter

D.message

The correct answer is:code

Question14
the question

Question text
Miguel is the warehouse manager, and this morning when he entered the plant he
heard another colleague say that the company is going through difficult times and that
there will be job cuts. At breakfast, Miguel tells three other colleagues what he heard,
but adds: "there will be staff cuts in the warehouse area". With this information, his
colleagues feel uncertain and randomly decide to talk to their manager, who receives
in his office the same day four of his employees who are extremely worried about their
future. He explains to them that there will indeed be a personnel reduction, but in
another branch that has nothing to do with them and that, in addition, the reduction
will only take place in the Marketing area. In this case, what action should the
manager take to put an end to the rumors started by his employees?

Select one:

A.Create a policy that prohibits employees from talking to each other during break
times.

B.Hold a meeting with the employees who started the rumor to reprimand them
and prevent this situation from recurring in the future.

C.To inform personnel of the decisions that the company will take in the event of
economic instability, as well as to inform the areas that will be involved in order to
avoid speculation.

D.Place a suggestion box in your office to receive all the cases that concern your
employees.

The correct answer is:To inform personnel of the decisions that the company will take in
the event of economic instability, as well as to inform the areas that will be involved in
order to avoid speculation.

Question15
Correct

Question text
Most of society uses technological tools for _____________ in their daily lives and
they have become effective tools for organizations in areas as varied as marketing,
customer service and service delivery, in addition to functions within the company.
Select one:

A.write

B.walk
 C.specify

D.communicate

The correct answer is:communicate

Question16
Incorrect

Question text
When mentioning the intensity with which we speak we refer to:
Select one:

A.volume

B.rhythm

C.tone

D.silences

The correct answer is:volume

Question17
Question text
Lucía Domínguez is an independent reporter who records her information (interviews,
reports, etc.) and then broadcasts them through aYouTube channel on the Internet
where millions of people around the world can watch and listen to them and leave
comments on her page.

This case is an example of the model:

Select one:

A.aristotelian

B.Mass communication studies

C.mathematical theory of information and cybernetics

D.of the invisible school

The correct answer is:from the invisible school

Question18
Question text
The company's CEO has called a meeting with assistant directors and managers to
announce the new sales strategy, which must be communicated to the rest of the
organization. What type of communication network is being carried out in this case?
Select one:

A.Informal network

B.Corporate network

C.Administrative network

D.Formal network

The correct answer is:Formal network

Question19
Question text

Communication models are reduced to a transmission-reception process, which they

explain:

Select one:

A.information is transmitted and received on both sides.

B.the meaning of sending and receiving information

C.a part of the functions of human communication.

D.whoever transmits the information also receives it.

.
The correct answer is:a part of the functions of human communication.

Question20
Question text
Trust, integrity and credibility in actions are the characteristics of which key
competency for communication?
Select one:

A.Teamwork
 B.Assertiveness

C.Leadership

D.Achievement orientation

The correct answer is:Leadership